Hilton Shanghai City Center Reviews

The hotel has just opened so everything is very new and clean. There are almost no people in the pool and breakfast area at the moment, so I could really enjoy to the fullest. Check in stuff provided complimentary breakfast for me and my partner, I’m very thankful for this sweet gesture :) The deluxe room was amazing, very spacious with a nice design, bathroom is spacious as well, with a nice bath tub. Overall a nice stay, will definitely stay there again.

That was good. I liked it. Very new and nice. And the service is amazing. Close to shopping malls and bars. Would definitely recommend

The location is very convenient. The price/performance ratio is also very high. It is very comfortable overall. Thank you very much to Coco for upgrading my room type. He has been concerned about my itinerary. The service is great! I will stay here again next time I go to Shanghai~

The newly opened hotel is hygienic and clean, with convenient urban transportation, good environmental facilities, considerate and meticulous service, and a good stay experience👍

The experience is good and the service is good. Next time I come to Shanghai, I will stay here again.

The environment is clean and tidy, the waiters are gentle, and the quality of the dinner set is quite good👍 It was a pleasant vacation at this hotel. Give five-star praise

The whole hotel, if you say it sounds good, is beautiful but has no soul, if you say it doesn't sound good, it's gold and jade but rough on the outside. Disadvantages: 1. Poor sound insulation, the elevated side feels like sleeping on the roadside; 2. Parking is very strange, parking is not allowed on the first floor facing the hotel elevator, you need to go down to B2 and carry the suitcase uphill and turn to the elevator, in rainy and snowy weather It is definitely not recommended. Not only does it have a blind spot, it is also very slippery; 3. The room smells loud, regardless of whether there is formaldehyde or not. Who dares to say that there is no smell at all? You stand up; 4. The quality of the breakfast is very poor, it should not be the standard of a Hilton, maybe I am staying here now There are fewer customers to reduce costs, but the breakfast quality of this hotel in the same price range can even be beaten by Radisson. It seems that the cost-effectiveness of staying here is very low; 5. The mental outlook of the waiters needs to be improved, and there are many people who don’t know what to ask. The service is relatively The good thing is that the housekeeping and restaurant service guide the girls; finally, the deposit is very strange, and you don't check the room. Why do you charge the deposit? What is your positioning for customers? Has your team studied and judged it? In terms of advantages, the service needs can still be handled well, but this is basically what should be done. With the current price/performance ratio, I will not choose this place again. There is no advantage except for the production of movies, but for those who do not need to take pictures , no matter how good-looking you are, what’s the use.

Newly opened hotel, very good location, very convenient to downtown attractions. Hotel facilities are great, rooms are good, newly renovated hotel, people with sensitive smells can ask the hotel to turn on the air purifier in advance. I especially want to praise the set meal in the western restaurant, several cold dishes, lobster pasta, steak taste very good, it is definitely a first-class Italian restaurant, the environment is also great when there are few people.

The decoration is quite new and good, the location is very convenient, and the service is very good. The only drawback is that there is no obstruction between the mirror in the double room and the bathroom and bed.

Environment: Hilton in the city, the location is really good, walking, taking a taxi or taking the subway is very convenient Facilities: This year's new hotel, the facilities are impeccable, still a bit tasteful, the overall feeling is very American, the hotel's interior decoration style is also quite grand Service: The handsome glasses guy at the front desk gave a good review, his attitude was very friendly, you can feel that he is still a newcomer, very hardworking and responsible; we had dinner and breakfast in the hotel, dinner must be praised separately, the dishes are too good, we had two large and two snacks for dinner for two, and there was nothing wrong with it, appetizers/soup/pasta/main course/dessert, each one was online, it seems that I have never eaten such a good one in Hangzhou The food is authentic and the dinner service is great. They will introduce each dish and will not sell drinks. It feels very comfortable. If there is a problem, it is that the price is still a bit expensive. It belongs to the consumption level that is difficult to be romantic. Breakfast seems to be free for children under 6 years old. One room includes two breakfasts. The Shanghai wonton stew that is freshly wrapped and cooked must be manually praised. The quality of other dishes is good. The variety is not particularly rich (maybe because the Pudong Kerry All-Day Restaurant where I stayed the day before was too rich), but it has everything it should have, and it is clean and tidy overall, the service is timely and positive, and there are not many people. The dining environment is very good. Hygiene: The new hotel feels a little short of manpower, but the hygiene is still good. The carpet is light-colored. There are some stains when the previous tenant left. It is difficult to clean the light color. Good looks come at a price. This time, Ctrip also bought a package for 919. The cost performance exceeded expectations too much. The room/service/food are all online, which adds a lot of joy to the journey with children. It is recommended for family travel (PS: There is no children's playground for the time being, and I don’t know if there will be one later)

The room design is transparent, the space is large, the overall services and facilities are complete, and it is very comfortable to stay. It's a 10-minute walk from the subway and has convenient transportation.

Service: Very good attitude and very enthusiastic Location: Quite centrally located, very convenient to go anywhere Environment: The overall decoration looks good Facility: Newly opened. The smell of formaldehyde is very strong. It was so strong that I couldn't sleep the first night. I also had old rhinitis. I kept blowing my nose all night. The next morning, my friend had a throat infection. The weather also started to cause upper respiratory tract inflammation, and we were all thankful that we only stayed for two nights. Then let’s talk about the bathroom design, which is very unreasonable. There is a toilet at the door, then a sink, and behind the sink is a bathtub and a shower room. They are all open. There is no place to put clothes and towels in the bathroom. You have to go in and out naked to take a shower. There was a whole wall of mirrors, even though there was no privacy at all, the two girls would still be embarrassed to take a shower and feel very secretive. What we are saying is that those who can book twin beds are usually of the same sex, and those who cannot sleep in one bed mostly need a sense of boundaries. It is very lack of consideration, especially the bathtub makes me laugh. The design to show spaciousness is very impractical and not at all. Excellent user experience, zero points for bathroom experience. The bed was not comfortable either. The wife was so soft that half of her waist collapsed and she couldn't pull it out. The conclusion is, I wish you good business and I probably won't look back.

The hotel decoration and service are very good. Although it was renovated, I didn't feel any peculiar smell. I would like to thank Xiaoyang (a boy from Guangdong 😅) at the front desk, and also thank Semen for their good service. He met the child's request to change to a room she particularly liked, and also decorated her own theme room, mm bean & white rabbit theme room, which made me very happy! I will come again next time!

Location: Downtown of the old city, close to Jing'an Temple, with a subway station nearby, and many restaurants and shops on the surrounding roads, which is quite convenient Sanitation: New, clean, towels and bedding are also clean Food: There are many types of buffet breakfast Facilities: The decoration of the hotel lobby is very exquisite. But I booked an ordinary twin room, and I really want to complain about the open bathroom design. I guess those who can book twin beds are not couples, either business travelers or families. Is it really appropriate to have an open bathroom? There is not even a sliding partition door. Do you face the audience naked after taking a shower? There is not even a hook in the bathroom to hang towels. The bathtub is open, and my daughter is embarrassed to take a bath in front of her father. Moreover, the toilet and shower are far apart, and you have to go around the venue. This design is really a bit disappointing. Later, I asked to change to a deluxe twin room, which had an independent bathroom. Service: For my dissatisfaction with the room, the waiter tried to arrange a room change for me the next day and actively solved the problem. I am also grateful