Shanghai Marriott Hotel Kangqiao Reviews
Shanghai Marriott Hotel Kangqiao
No. 4499 Kangxin Road, Shanghai, ChinaView Hotel Details
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Shanghai Marriott Hotel Kangqiao Guest Reviews
4.6/5
Very Good
2400 review
Verified reviewsLocation4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(2400)
Positive reviews(2274)
Reviews with photos/video(269)
Delicious breakfast(244)
Perfect for kids(186)
Friendly front desk staff(147)
Offers pick-up/drop-offs(124)
Large rooms(113)
Has play area for children(49)
Great swimming pool(25)
Delicious buffet(24)
Negative reviews(125)
Angesh
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
2 review
Very Good
Posted on May 3, 2024
We enjoyed our stay here, the breakfast was delicious and the staff were great. However I would have loved to enjoy the spa but it was closed for some reason. And the lady couldn’t really explain why .
Response from Property: Dear guest, thank you for sharing your nice comments on our hotel website. We appreciate your comments and apologize for not meeting your expectations during your recent stay. We will continue to discuss further service upgrades and hope to bring you a better experience next time. We sincerely look forward to your return visit.
Cheukying
Deluxe King Bed Room
Stayed in Jun 2024
Solo travelers
2 review
Amazing
Posted on Jun 11, 2024
The type of breakfast was little than my expected. But noodle is good! Almost is upper than my expected＞o＜
Response from Property: Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Business travelers
2 review
Outstanding
Posted on May 27, 2024
Mandy and Ives provided excellent service during my stay. Their professionalism and friendliness made my experience truly enjoyable.
Response from Property: Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.
Zhunipingan
Deluxe Room (2 beds)
Stayed in Nov 2023
Family
4 review
Outstanding
Posted on Nov 19, 2023
Excellent experience with this hotel!
We arrived early and we topped up to upgrade to executive room :) love the food and services!
Response from Property: Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.
Guest User
Deluxe King Bed Room
Stayed in Apr 2024
Family
10 review
Very Good
Posted on Apr 11, 2024
Very convenient and great hotel to stay in if you plan to visit Disneyland Shanghai.
Response from Property: Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.
MLVL
Deluxe King Bed Room
Stayed in Jan 2024
Family
6 review
Very Good
Posted on Jan 4, 2024
Spacious rooms, nice and helpful staff especially the concierge. Locations far away from anywhere, 15 minutes by hotel bus from Disneyland.
Response from Property: Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.
MamaGoldilocs
Executive Suite
Stayed in Dec 2023
Family
4 review
Outstanding
Posted on Dec 30, 2023
We come here every year for Christmas. The service was amazing as usual! Luis, Mandy, Niko were great with answering my questions, which I always have a lot of confirmation questions. They were very accomodating for our family. Breakfast was excellent every morning! Kid's playroom was fun for the little ones too. And we went to the Executive Lounge for drinks during Happy Hour. We love the atmosphere there, even with kids. Will come back again for sure !
Response from Property: Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.
Anonymous User
Deluxe Room (2 beds)
Stayed in Nov 2023
Family
2 review
Outstanding
Posted on Nov 25, 2023
Thank you Marriott for a great stay! The staff are warm, friendly and accommodating especially Mr. Troy and Mr. Luis! Highly recommended plus they also have a shuttle bus to and from Disney!
Response from Property: Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.
Phenom
Deluxe King Bed Room
Stayed in Mar 2023
Family
27 review
Great
Posted on Apr 30, 2023
The breakfast is not according to Marriott standards. However, this hotel is close to Disney World, and they even have a shuttle bus service.
Response from Property: Dear guest, thank you for sharing your nice comments on our hotel website. We appreciate your comments and apologize for not meeting your expectations during your recent stay. We will continue to discuss further service upgrades and hope to bring you a better experience next time. We sincerely look forward to your return visit.
Lin
Deluxe King Bed Room
Stayed in Dec 2023
Family
7 review
Posted on Dec 31, 2023
Great Room. Location not that great, nothing at surrounding area
Response from Property: Dear guest, thank you for sharing your nice comments on our hotel website. We appreciate your comments and apologize for not meeting your expectations during your recent stay. We will continue to discuss further service upgrades and hope to bring you a better experience next time. We sincerely look forward to your return visit.
Guest User
Deluxe Room (2 beds)
Stayed in Jul 2023
Family
2 review
Outstanding
Posted on Jul 29, 2023
We are very glad to stay this Hotel, We stayed the other night, and we moved back. Troye the receptionist at the front desk is very kind and so nice to accommodate our needs. I are greatly appreciated. I will definite recommend our friends to stay in this hotel.
Response from Property: Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.
Kate
Deluxe Room (2 beds)
Stayed in Dec 2023
Family
5 review
Very Good
Posted on Dec 20, 2023
It was a lovely stay and the breakfast buffet was awesome!
Response from Property: Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.
Samuelmhtam
Deluxe King Bed Room
Stayed in Jul 2023
Business travelers
107 review
Posted on Jul 10, 2023
The worst Marriott I have been staying.
There is no service attitude in both front desk and restaurant.
Will not choose this hotel anymore. The management team of this hotel should review how to make a significant improvement
Response from Property: Dear Guest, Thank you very much for staying at Shanghai Marriott Hotel Kangqiao. We look forward to making every guest feel at home with our attentive service. We apologize that we did not meet your expectations during your recent stay and ask for your understanding. In the meantime, please contact the hotel at your convenience for more details and we will discuss further service upgrades and hope to bring you a better experience next time.
Guest User
Deluxe Room (2 beds)
Stayed in Dec 2023
Family
6 review
Outstanding
Posted on Dec 9, 2023
very comfortable, thanks to alaia Ives!
Response from Property: Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.
Loukeris
Executive Double Room
Stayed in Aug 2022
Business travelers
2 review
Very Good
Posted on Aug 17, 2022
Had to stay for one night due to work nearby. Nice clean hotel, big breakfast buffet with a lot of choices. Sadly pool and gym was closed.
Response from Property: Dear guest, thank you for sharing your nice comments on our hotel website. We appreciate your comments and apologize for not meeting your expectations during your recent stay. We will continue to discuss further service upgrades and hope to bring you a better experience next time. We sincerely look forward to your return visit.