Shanghai Kuke Zhishang Hotel (Nanjing West Road Subway Station Store) Guest Reviews
4.4/5
862 review
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Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(862)
Positive reviews(803)
Reviews with photos/video(43)
Great value for money(46)
Classy environment(43)
Convenient location(43)
Easy to get around(41)
Friendly front desk staff(33)
Average sound insulation(31)
Many dining options(20)
Close to metro(15)
Negative reviews(57)
Caryle
Deluxe Double Bed Room C
Stayed in Jun 2024
Solo travelers
1 review
4.5/5
Great
Posted on Jul 7, 2024
Jen 高畅畅 was the reason why we stayed here so long. We booked this place, had a problem on trip, and she stayed behind after work to help book and call a other hotel when this was fully booked. We returned here and stayed for an additional week and a half. She speaks great english. The others couldn't but they'd try to help me through translation.
Besides her, the hotel pictures sometimes did not do it justice. It was smaller than how I'd imagine it through the pictures. The price is the cheapest in the area and the room was reasonable.
We had a double bed with window. There's a mesh screen so we aren't able to fully "open" the window and there isn't much of a view. More like some machinery. That was the same with my friends room who also got a room with a window.
Also our bathroom kinda smelled like pee when we first came in.
Otherwise, I liked that they replaced our toilet paper, 2 water bottles, and slippers every day. They also provide like 5 hangers. The AC was nice and cold. Doors are thin. You can hear the person outside your door. They refill the shampoo when it ran out. We stayed here a total of about 2 weeks.
This place was near the popular areas, so everything I needed was walkable. Yes, I'd stay here again mostly because of the price.
There's no place to store luggage after check in as the front office is super tiny. Some people store it outside the front but that is at your own risk.
Response from Property: Dear guests, thank you very much for your affirmation of the hotel. Your satisfaction is the greatest recognition for us. The hotel is located near Nanjing West Road, about two kilometers away from the Bund, Chenghuang Temple, and Yu Garden. The surrounding landmark buildings include Shanghai Natural History Museum, Meilong Town Plaza, Shanghai Grand Theater, and Tianzifang!
Anuj
Deluxe Double Bed Room A
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
THE HOTEL IS centrally located. Good for business man trips. Indian restaurant next to the hotel, 4-5 grocery family marts.
Response from Property: Dear guest, thank you very much for your affirmation of the hotel. Your satisfaction is the greatest recognition for us. The hotel is located near Nanjing West Road, about two kilometers away from the Bund, Chenghuang Temple, and Yu Garden. The surrounding landmark buildings include Shanghai Natural History Museum, Meilong Town Plaza, Shanghai Grand Theater, and Tianzifang! Convenient transportation, Metro Line 2, Line 13 and Line 12
Caribbean Empress
Deluxe Double Bed Room C
Stayed in Jun 2024
Travel with friends
12 review
4.0/5
Very Good
Posted on Aug 22, 2024
The rooms weren't ready when we got there but they tried to clean them up quickly. The location is great but the cleanliness was the biggest letdown. Great for a one night budget stay if all you need is a place to sleep.
Guest User
Cozy Double Room A
Stayed in May 2024
Solo travelers
1 review
3.0/5
Posted on May 20, 2024
The hotel was not what I had expected at all. It did not look like the photos online. The room had an overwhelming smell of cigarettes and sewer. There was no sound insulation. I could hear people in their rooms as if we were in the same room. People were shouting in the hallways all through the night and I was woken up around 5am by a consistent banging sound coming from the level below that went on until around 7am. There was no hand soap in the room and there were moths on the towels.
The girl at the front desk was very helpful in helping me cancel my second night and getting a refund.
Response from Property: Hello, we are very sorry that we failed to give you a 100% experience. We will work hard to improve our comprehensive services and perfect every detail in the future. If you have any questions during the stay, please communicate with the front desk in time. The front desk is on duty 24 hours a day. Your satisfaction is our greatest wish. We sincerely hope that you will come again. Finally, I wish you a happy life! The hotel is located near Nanjing West Road, about two kilometers away from the Bund, Chenghuang Temple, and Yu Garden. The surrounding landmark buildings include Shanghai Natural History Museum, Meilong Town Plaza, the U.S. Consulate in Shanghai, Shanghai Grand Theater, and Tianzifang! Convenient transportation, Metro Line 2, Line 13 and Line 12.
Lilitik
Deluxe Double Bed Room C
Stayed in Apr 2024
Solo travelers
11 review
4.2/5
Very Good
Posted on Apr 17, 2024
A nice hotel close to the US embassy. The room was small, spent just the night there and left early morning. The receptionist even tried to show me a location of the place I was looking for. Everything was good for the price.
Response from Property: Dear guest, thank you very much for your affirmation of the hotel. Your satisfaction is the greatest recognition for us. The hotel is located near Nanjing West Road, about two kilometers away from the Bund, Chenghuang Temple, and Yu Garden. The surrounding landmark buildings include Shanghai Natural History Museum, Meilong Town Plaza, Shanghai Grand Theater, and Tianzifang! Convenient transportation, Metro Line 2, Line 13 and Line 12
Kenneth
Deluxe Double Bed Room A
Stayed in Apr 2024
Travel with friends
3 review
2.7/5
Posted on Apr 18, 2024
The towels had holes in it.
De room was not clean.
The walls are paperthin and lots of light under and around the door so all night there was light and noise
Response from Property: Hello, we are very sorry that we failed to give you a 100% experience. We will work hard to improve our comprehensive services and perfect every detail in the future. If you have any questions during the stay, please communicate with the front desk in time. The front desk is on duty 24 hours a day. Your satisfaction is our greatest wish. We sincerely hope that you will come again. Finally, I wish you a happy life! The hotel is located near Nanjing West Road, about two kilometers away from the Bund, Chenghuang Temple, and Yu Garden. The surrounding landmark buildings include Shanghai Natural History Museum, Meilong Town Plaza, the U.S. Consulate in Shanghai, Shanghai Grand Theater, and Tianzifang! Convenient transportation, Metro Line 2, Line 13 and Line 12.
Guest User
Deluxe Double Bed Room A
Stayed in Apr 2024
Travel with friends
1 review
2.7/5
Posted on Apr 18, 2024
Not worth the price. Not great you can’t store your luggage there. Room not in best state and very very loud
Response from Property: Hello, we are very sorry that we failed to give you a 100% experience. We will work hard to improve our comprehensive services and perfect every detail in the future. If you have any questions during the stay, please communicate with the front desk in time. The front desk is on duty 24 hours a day. Your satisfaction is our greatest wish. We sincerely hope that you will come again. Finally, I wish you a happy life! The hotel is located near Nanjing West Road, about two kilometers away from the Bund, Chenghuang Temple, and Yu Garden. The surrounding landmark buildings include Shanghai Natural History Museum, Meilong Town Plaza, the U.S. Consulate in Shanghai, Shanghai Grand Theater, and Tianzifang! Convenient transportation, Metro Line 2, Line 13 and Line 12.
Guest User
Cozy Double Room A
Stayed in Apr 2024
Solo travelers
8 review
4.2/5
Very Good
Posted on Apr 8, 2024
I stayed twice, this only happens if i like the place and service.
Response from Property: Dear guest, thank you very much for your affirmation of the hotel. Your satisfaction is the greatest recognition for us. The hotel is located near Nanjing West Road, about two kilometers away from the Bund, Chenghuang Temple, and Yu Garden. The surrounding landmarks include Shanghai Natural History Museum, Meilong Town Plaza, Shanghai Grand Theater, and Tianzifang! Convenient transportation, Metro Line 2, Line 13 and Line 12
Guest User
Deluxe Double Bed Room C
Stayed in May 2024
Couples
14 review
3.2/5
Posted on May 20, 2024
I didn’t like it room are small . And smelly
Guest User
Budget Room (No Window)
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 4, 2024
Great place to stay. Small and cozy.
Response from Property: Dear guest, thank you very much for your affirmation of the hotel. Your satisfaction is our greatest recognition. The hotel is located near Nanjing West Road, about two kilometers away from the Bund, City God Temple and Yuyuan Garden. Surrounding landmark buildings include Shanghai Museum of Natural History, Westgate Square, Shanghai Grand Theater, and Tianzifang!
Guest User
Cozy Double Room A
Stayed in Aug 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Sep 2, 2024
Facilities: The hotel has complete facilities
Hygiene: All areas of the hotel are clean and tidy
Environment: Transportation around the hotel is convenient
Service: Warm and thoughtful service from all departments of the hotel
Overall: The hotel is business and leisure, the rooms are compact but not crowded, and the surrounding business district is very convenient
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your affirmation of the hotel. Your satisfaction is our greatest recognition. The hotel is located near Nanjing West Road, about two kilometers away from the Bund, City God Temple and Yuyuan Garden. Surrounding landmark buildings include Shanghai Museum of Natural History, Westgate Square, Shanghai Grand Theater, and Tianzifang! Convenient transportation, Metro Line 2, Line 13 and Line 12.
Guest User
Budget Room (No Window)
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 18, 2024
The room upstairs is very spacious, and they helped me change to a room with a window. The transportation nearby is also very convenient. It feels pretty good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your affirmation of the hotel. Your satisfaction is the greatest recognition for us. The hotel is located near Nanjing West Road, about two kilometers away from the Bund, Chenghuang Temple, and Yu Garden. The surrounding landmark buildings include Shanghai Natural History Museum, Meilong Town Plaza, Shanghai Grand Theater, and Tianzifang! Convenient transportation, Metro Line 2, Line 13 and Line 12.
Anonymous User
Deluxe Double Bed Room C
Stayed in Aug 2024
Couples
20 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Facilities: OK. The TV cannot be projected. Hygiene: The floor is not mopped very cleanly. Overall OK. The location is good. It is convenient to go anywhere. It is only a few minutes away from Taikoo Hui. There are many places to eat and drink nearby.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your affirmation of the hotel. Your satisfaction is our greatest recognition. The hotel is located near Nanjing West Road, about two kilometers away from the Bund, City God Temple and Yuyuan Garden. Surrounding landmark buildings include Shanghai Museum of Natural History, Westgate Square, Shanghai Grand Theater, and Tianzifang! Convenient transportation, Metro Line 2, Line 13 and Line 12.
Guest User
Budget Room (No Window)
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The room is clean and tidy, and it is comfortable to live alone
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your affirmation of the hotel. Your satisfaction is the greatest recognition for us. The hotel is located near Nanjing West Road, about two kilometers away from the Bund, Chenghuang Temple, and Yu Garden. The surrounding landmark buildings include Shanghai Natural History Museum, Meilong Town Plaza, Shanghai Grand Theater, and Tianzifang! Convenient transportation, Metro Line 2, Line 13 and Line 12.
Guest User
Deluxe Double Bed Room A
Stayed in Jun 2024
Other
12 review
4.7/5
Amazing
Posted on Jun 24, 2024
Very good! The price is reasonable for the current situation of the hotel. We stayed for a week and renewed the lease, but the rent was a bit more expensive. If the rent can be cheaper when renewing the lease, it will be better. We will continue to patronize in the future! I wish Ku Ke Zhi Shang Hotel will do better and better!
Original TextTranslated by Google
Response from Property: Dear Guest Dear Guest, Thank you very much for your affirmation of the hotel. Your satisfaction is our greatest recognition. The hotel is located near Nanjing West Road, about two kilometers away from the Bund, City God Temple and Yuyuan Garden. Surrounding landmark buildings include Shanghai Museum of Natural History, Westgate Square, Shanghai Grand Theater, and Tianzifang! Convenient transportation, Metro Line 2, Line 13 and Line 12.