No.38 Xinchong South Road, Chongming District, Shanghai, 202150, ChinaView Hotel Details
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Holiday Inn Express Shanghai Chongming Guest Reviews
4.7/5
Outstanding
929 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(929)
Positive reviews(907)
Reviews with photos/video(154)
Delicious breakfast(184)
Friendly front desk staff(67)
Tasty coffee(54)
Easy to get around(45)
Convenient for shopping(25)
Tasty restaurant(9)
Perfect for kids(7)
Close to amusement park(6)
Negative reviews(21)
Luluxiu
Superior Queen Room
Stayed in May 2024
Other
72 review
4.0/5
Very Good
Posted on May 31, 2024
Location has turned convenient. There are new grocery outlets around!
Guest User
Superior Double Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Perfect location and well maintained; staffs are very helpful.
Jasonk8
Superior Queen Room
Stayed in Nov 2024
Business travelers
36 review
4.0/5
Very Good
Posted on Nov 24, 2024
Slightly overpriced
Guest User
Superior Queen Room
Stayed in May 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 12, 2023
Loved the hotel. Clean with friendly staff. I will stay there again if I travel to Chongming island again. Also they let us keep our bikes in the room.
Response from Property: Dear guest:Thank you for your kind review after your recent stay here. It is pleasing to know you had a great time . We look forward to welcoming you back again in the near future. All the best!
Yennie55
Superior Queen Room
Stayed in Mar 2023
Other
16 review
4.7/5
Amazing
Posted on Mar 17, 2023
The room is pretty spacious, good location because the hotel located not too far from the ferry port and city center but hotel breakfast needs some improvement. There weren’t many food choices
Andrew Philip
Superior Queen Room
Stayed in Jul 2022
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jul 11, 2022
Third stay at this hotel in as many years. Service and standards seem to improve every time, not that there have been any issues with any of my stays.
Seemless, super fast and professional check in, especially considering these covid times. The clerk I dealt with was really very good. Food, cleanliness of room and friendly cleaning staff all 5/5.
Guest User
Superior Queen Room
Stayed in Feb 2022
Couples
10 review
1.0/5
Posted on Feb 7, 2022
This is the worst hotel I have ever stayed in. The shower and toilets are dirty, there is hair on the bed and towels. Long black hair? Mmm. In addition to coffee, breakfast included only cold Chinese food for 2 rubles, which you can buy at any family mart. (For a moment, in three-star hotels, breakfast is a thousand times better and they cook it themselves!)
Some kind of construction on the floors, cardboard walls and screaming children who will not let you sleep are provided. The price per room is almost 700 yuan. The cleaning lady unceremoniously burst into the room when I got out of the shower. It's just f **** c, comrades. Service on the ground floor is a separate trash. Check-in takes 20 minutes, all copies were taken from my passport, and photographed a million times, it remains only to undergo a full examination. This hotel is absolutely nothing to put and 1 point. ***
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Response from Property: Dear Guest, Thank you for your review. Your comments are very important to us and we have forwarded them to the housekeeping department. We hope we will have the opportunity to welcome you again in order to leave the most pleasant impressions.
Anonymous User
Superior 2-bed Room
Stayed in Oct 2024
Couples
3.0/5
Posted on Oct 27, 2024
Let me give you some comments. The room is OK, but the outside is dead.
1. The picture uploaded shows a spider web hanging under the spotlight in front of the toilet sink. After two days of living, the spider web is still there.
2. This time I lived on the third floor. There was a stench when I got out of the elevator. It was still there until I walked to the door of the room. It should be the whole corridor that was filled with this disgusting smell, the kind of stench from the kitchen. Fortunately, there was no such stench in the room.
3. There was no screen on the window of the room. The window was opened a crack for ventilation, and a lot of moth flies came in. I killed about 10 in the middle of the night.
4. When I was using the computer at the desk, the table was always shaking, and I heard the next door tenant making noises. I started using the computer in the afternoon and it was like this until midnight.
5. I checked in from October 25th to 27th. The weather was getting colder. I turned on the hot air conditioner, but it didn't give out any heat.
6. Breakfast? I went there at 10 o'clock. The fried rice was hard, so I covered it.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,感謝您在眾多酒店中選擇了小智。我們非常抱歉房間的衞生、走道異味及部分設施未能達到您的預期,小智真誠道歉,給您帶來不便和困擾。您的反饋也引起了酒店的高度重視。我們將會積極採取措施做出改善和提升,以便為客人帶來更好的體驗。在入住期間,有任何不愉快的體驗都可以隨時跟前台反饋,我們將為您提供滿意的解決方案。謝謝您的關注,也希望能夠重獲您的信任並有機會再次為您服務。
Dongfangzhizhu
Superior 2-bed Room
Stayed in Oct 2024
Travel with friends
41 review
4.2/5
Very Good
Posted on Oct 22, 2024
I stayed in room 310. The room is relatively small. The bedding is clean and smell-free. There is an electric plug at the bedside. Please be careful if there are children. There is a parking space at the entrance of the hotel. You can see your car from the room.
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6/11
Response from Property: 尊敬的客人您好,感謝您如此細緻的點評分享,很遺憾此次入住未能得到您的滿分好評。關於您提及的寶貴建議,從細微處發現的不足,我們將立即改進。酒店始終追求為賓客打造完美的入住體驗,相信在您下次入住時會有全新的體驗,誠邀您的再次到來,祝您生活愉快。
Peipeidemengjie
Superior 2-bed Room
Stayed in Oct 2024
Couples
22 review
5.0/5
Outstanding
Posted on Oct 16, 2024
I came to Chongming Island from Shanghai and booked this hotel on Ctrip. It is a very good hotel. The front desk clerk Xiao Bao is very enthusiastic and has a good service attitude. The environment and sanitation are very good. The breakfast is rich and balanced.
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您入住我們酒店及對我們早餐、房間乾淨整潔,且對前台員工小包的細心安排和熱情服務表示滿意,我們深感欣慰。小包聽到這樣的反饋一定也會非常開心,她的努力正是為了給您帶來賓至如歸的體驗。我們的設施配備也是充分考慮到客人們的習慣和使用性,每一處看似簡單的設施,每一份看似簡單的體驗,背後都藴藏着巧思和用心,讓您輕鬆掌握旅行節奏。熱誠歡迎您的再次惠顧,祝您生活愉快。
Jiangnanmingfu
Superior 2-bed Room
Stayed in Oct 2024
Couples
20 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Clean and sanitary, convenient for travel, complete facilities, good service attitude, the girl at the front desk answered all questions, breakfast was also good, I will stay again with friends in the future
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Holiday Inn Express Shanghai Chongming. As a member of InterContinental Hotels Group, Xiaozhi has simple decoration design and humanized facilities, and strives to create a warm, comfortable, clean, safe and reliable accommodation environment for every guest. We are honored to receive your recognition, and we are also very happy to convey your praise to relevant colleagues. We can use the warm, thoughtful, accurate and efficient professional services we provide to make you feel cordial every moment of your stay. I wish you a pleasant journey and a smile on your face!
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Family
18 review
5.0/5
Outstanding
Posted on Oct 4, 2024
As good as always. The big head prawns for breakfast are good. The spicy meat noodles are a little bit spicy this time, but they taste very good. The room was upgraded to a large bed and a folding bed. The front desk service is a thumbs up
Original TextTranslated by Google
Response from Property: 親愛的客人您好,感謝您的支持與鼓勵,因為相遇,所以小智感恩您的選擇,感恩相見!“用心服務”始終都是小智家的核心靈魂,無論您何時來到,我們總是以您的滿意為最高服務宗旨,耐心、誠心、熱心的為您提供服務,讓您時刻感到舒適和貼心,有如回家般的温馨自在。您所入住的房間寬敞舒適,温控智能淋浴系統、高品質一次性洗漱用品等,讓出行在外的您同樣擁有精緻舒適的居停體驗。期待下次與您再聚,祝您旅途愉快!
Guest User
Superior Queen Room
Stayed in Oct 2024
Family
1 review
1.5/5
Posted on Oct 3, 2024
The first stop of the trip to Chongming was Dongping Forest Park, so we chose this hotel as our hotel. When we checked in, we found that the hotel decoration was simple and clear, and the front desk service was also quite enthusiastic. Unfortunately, the hotel room smelled very bad. I woke up in the middle of the night because the stench was too strong and I couldn't fall asleep. It should be because the sewer facilities were aging, and the room emitted bursts of bad smells from time to time. The most feared thing when staying in a hotel is the bad smell from the sewer, which pollutes the entire room and reduces the overall impression of the hotel.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,此次入住未能給您帶來愉快的入住體驗,小智深表歉意。關於您反饋的下水道異味問題,我們非常重視,並將此問題反饋至了我們的管理部門,在積極找尋原因的同時,我們也會加強房間的檢查力度尋求改進。希望此次入住沒有影響您對小智的一貫信心,也期待您能有機會再次入住我們酒店,入住期間有任何問題可以聯繫我們前台工作人員,我們可以及時為您協調處理,祝您旅途愉快,笑口常開!
Guest User
Superior Queen Room
Stayed in Sep 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 3, 2024
It was a casual trip to Chongming. Because I booked this good hotel, my trip became more comfortable. The room was clean, the breakfast was rich, and there were 24-hour facial masks. You can drink coffee from the coffee machine, and the parking is free and there are plenty of parking spaces. It is within walking distance of the Confucian Temple and the viewing embankment on the river. It was a very good stay experience. Moreover, on holidays, the first day of National Day was still not fully booked, and the price did not skyrocket.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for staying at Holiday Inn Express Shanghai Chongming and giving us five points of encouragement. In terms of hygiene, Xiaozhi takes every cleaning seriously, from the hotel lobby to every linen in the guest room, and provides guests with a clean and tidy living space from the details. In terms of breakfast, Xiaozhi serves a buffet breakfast every morning, which is nutritionally balanced and rich in various energies needed by the human body, injecting new vitality into your busy day. The journey is long, and Xiaozhi is committed to creating a pleasant experience for every guest. We look forward to your patronage again and wish you a happy life!
Guest User
Superior Queen Room
Stayed in Sep 2024
Business travelers
1 review
4.5/5
Great
Posted on Sep 23, 2024
The hotel is located in the central area of Chongming South Gate, and it is very convenient to the surrounding attractions. The hotel upgraded our room for free, the service was very good, and the breakfast was rich and delicious! The hotel has a parking lot, free parking, and charging piles for charging!
Original TextTranslated by Google
6/9
Response from Property: 親愛的客人您好,不須耳鬢常廝伴,一笑低頭意已傾,有您的厚愛與支持是小智莫大的榮幸。得天獨厚的地理是小智家的一大優勢,周邊配套完善,交通便捷,為注重時效的您節約寶貴的時間和精力。小智竭誠奉上優雅的環境,優質的服務,優惠的價格,努力帶給您最優性價比。下一次讓小智的服務再創精彩,來彌補這0.5分的遺憾,期待您的再次光臨。祝您萬事如意。