Su Shi Hotel (Shanghai Bund Nanjing East Road Subway Station) Guest Reviews
4/5
1228 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.8
Service4.1
Cleanliness4.0
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All reviews(1228)
Positive reviews(1085)
Reviews with photos/video(268)
Easy to get around(160)
Clean and tidy(149)
Friendly front desk staff(109)
Close to metro(98)
Great value for money(71)
Convenient for shopping(60)
Average sound insulation(48)
Would stay again(7)
Negative reviews(143)
Nicholas123
Double Room
Stayed in Oct 2024
Couples
1 review
2.7/5
Posted on Oct 28, 2024
Smell was bad, molt everywhere in the bathroom. It is cheap, so we don't mind basic, but this was not okay.
Response from Property: Dear guest,We deeply apologize for the dissatisfaction you experienced during your stay at our hotel. The odor issue and the shedding skin in the bathroom you mentioned are clearly not in line with our basic commitment to provide guests with a clean and comfortable accommodation environment. We understand that price may have played a role in your choice of our hotel, but this is absolutely not a reason to compromise on service quality and hygiene standards. Your feedback has served as a wake-up call for us, reminding us to take immediate action to ensure that all guest rooms meet and exceed guests' expectations.In response to the issues you reported, we have taken the following emergency measures:Enhanced Cleaning Procedures: We will conduct thorough cleaning of all guest rooms, with a particular focus on the bathroom area, to ensure the complete removal of any odors and shedding skin. Additionally, we will increase the frequency of daily cleaning to prevent similar issues from recurring.Improved Air Quality: We plan to install or upgrade air purification equipment to enhance the air quality in the guest rooms, ensuring that every guest can breathe in fresh and healthy air.Employee Training: We will strengthen employees' understanding and implementation of hygiene standards, ensuring that every employee can accurately identify and address hygiene issues that may affect guests' experiences.Thank you once again for your valuable feedback, which is crucial for us to improve our services. We are committed to continuing our efforts to ensure that every guest at our hotel enjoys a stay that is worth morethanwhattheypaidfor.Bestregards[HotelName]CustomerServiceTeam
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Jenny_A
Double Room
Stayed in Jun 2024
Business travelers
145 review
3.5/5
Posted on Jul 21, 2024
Very overpriced. Even nearby there are much better options but unfortunately they were sold out at that moment. Location is really great though
Response from Property: Dear guest,Thank you very much for your feedback. We fully understand that the satisfaction of every guest is of utmost importance. Regarding the pricing concern you mentioned, we appreciate that price sensitivity is a crucial factor for consumers when choosing accommodations. We strive constantly to find the optimal balance between providing high-quality services and reasonable pricing, yet market fluctuations and special periods (such as holidays and large-scale events) may lead to price adjustments.At the same time, we deeply respect your personal choices and preferences. In this highly competitive market, every guest has the right to make decisions based on their ownneeds and budget. We sincerely welcome you to explore more options in the future and hope that wherever you choose, you will enjoy a delightful stay.Once again, we are grateful for your valuable input. If you have any specific suggestions about our hotel or need further communication in the future, we will be more than happy to listen and address them to the best of our abilities. We look forward to the opportunity to serve you again in the future and strive to earn your satisfaction and recommendation.Wishing you a pleasant journey and all the best![Hotel Name] Customer Service Team
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Guest User
Superior Queen Room
Stayed in Nov 2024
Solo travelers
3 review
1.7/5
Posted on Nov 14, 2024
This was the worst hotel experience I've had since arriving in China. The room was filthy, smelled terrible, and had cobwebs everywhere. You can't imagine how dirty this place is. Be careful—they have rooms in the basement. I thought a room without a window would still be above ground, but it was actually in the basement. I had to switch to a room with a window to get a cleaner space, but even the new room was the worst I've stayed in during my entire trip to China.
Response from Property: Dear guest,We are deeply sorry for the unpleasant stay you experienced and sincerely apologize for the inadequate service provided. Your feedback is of utmost importance to us, as it has directly highlighted significant issues in our hygiene standards, facility descriptions, and room allocation. In response to the specific concerns you raised, we have immediately taken the following measures:Enhanced Hygiene and Cleaning:We have promptly arranged for a professional team to conduct thorough cleaninganddisinfection of all rooms, with particular emphasis on the basement room you mentioned, ensuring that every corner meets high standards of cleanliness. Additionally, we will intensify training for our cleaning staff to guarantee the quality and frequency of daily cleaning tasks.Improved Room Environment:Addressing the issues of odor and spider webs, we will carry out a comprehensive environmental inspection and improvement program. This includes optimizing the ventilation system, implementing moisture control measures, and conducting regular pest control to create a more comfortable and healthy accommodation environment.Clear Room Information:Regarding the misunderstanding about the room location, we have now clearly indicated the specific location of each room, including whether it is located in the basement, in our booking system and at the front desk. This will prevent similar situations from occurring again.Once again, we apologize for any inconvenience caused and appreciate your valuable feedback.
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Rolando Lloza
Business Queen Room
Stayed in Apr 2024
Couples
5 review
3.0/5
Posted on Apr 28, 2024
The front desk speak not a single English. Check in was delayed by one hour checking our passport longer than at Pudong immigration so I imagined we are first time foreigner guest. They are not telling us why. Fast forward in the room. The room and the hotel is old. The room floor does not dry always small amount of water leak . Fortunately room cleaner gives us extra towel to act as carpet on the floor. Toilet has no Bidet which is so inconvenient. Hot water is good. There is no restaurant breakfast is on a very small room with only one table for 4guest. Fortunately the negatives are negated by the 3Rd floor chambermaid very good services. If I will book again I will choose this for location and the 3Rd floor chambermaid good service
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Response from Property: Dear guest, thank you for your stay at Sushi Hotel Nanjing East Road Subway Station Branch. We are very sorry that we failed to bring you a good check-in experience. As for the slow check-in at the front desk, the hotel has strengthened the training of staff on the check-in process for foreign guests to ensure that the next guest will not encounter the same problem. The hotel has no guest meals, only the staff restaurant, thank you very much for pointing out the shortcomings of the hotel, we will strive to improve and improve, provide customers with a clean and comfortable living environment, improve the quality of service. Thank you for your message, finally wish you a pleasant trip, and welcome you to visit again.
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VANHENG
Double Room
Stayed in Dec 2024
Solo travelers
5 review
4.0/5
Very Good
Posted on Jan 9, 2025
That’s ok
Response from Property: Thank you very much for your understanding and positive feedback, it means a lot to us! If you have any needs or suggestions in the future, please feel free to let us know. We will continue to strive to provide you with better service and experience. Wish you all the best!
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Guest User
Double Room
Stayed in May 2024
Solo travelers
14 review
3.0/5
Posted on Jul 5, 2024
Close to downtown
Response from Property: Absolutely, our hotel is conveniently located just steps away from downtown, offering easy access to all the city's bestattractions,restaurants, and shopping.""Yes, we pride ourselves on our central location. Our hotel is within walking distance to downtown's main street, where you'll find a variety of entertainment options and public transportation hubs.""Being close to downtown means that our guests can enjoy the city's vibrant atmosphere without having to worry about long commutes or traffic. It's the perfect spot for both business and leisure travelers.""We invite you to experience the convenience of staying close to downtown at our hotel. From the moment you arrive, you'll be immersed in the heart of the city's action.""Not only are we close to downtown, but we also offer complimentary shuttle service to and from the city center, making it even easier for our guests to explore all that the city has to offer."
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Guest User
Double Room
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 21, 2024
The room is very clean, the service staff is very good, especially the front desk lady. There is a subway across the street. There are many snacks around, which is very convenient. The room facilities are complete and cost-effective. Recommended
Original TextTranslated by Google
Response from Property: Dear guests, your praise is like warm sunshine, illuminating our way forward. Your satisfaction is not only the highest reward for our work, but also a powerful driving force to inspire us to constantly pursue excellence and surpass ourselves. We are deeply honored to be a warm station on your journey, allowing you to feel the comfort and peace of mind of home during your busy schedule. Your affirmation makes every member of our team feel excited. It proves that our efforts and contributions are valuable, and also makes us more determined to "respect customers and serve with heart". We will continue to uphold this purpose, put the needs of every guest first, listen carefully, arrange carefully, and serve attentively, and strive to exceed your expectations in every contact. At the same time, we also cherish your valuable opinions, which are our valuable assets for continuous improvement and improvement. We will seriously summarize our experience, continuously optimize service processes, improve service quality, and ensure that every guest can enjoy the best and most intimate service experience every moment in the hotel. Thank you again for your trust and support. We look forward to continuing to accompany you through more journeys in the future and adding more beauty and warmth to your every trip. We look forward to your visit again, let us create more unforgettable memories together. I wish you all the best, a happy life and a pleasant journey!
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Renshengruqi1982
Standard Twin Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 11, 2024
The room is very clean, the service of the lady is very good, there are many restaurants around, the subway station is two minutes away, and the Bund is ten minutes away. It is very convenient and has complete facilities. It is very good.
Original TextTranslated by Google
Response from Property: Dear guests, your praise is like warm sunshine, illuminating our way forward. Your satisfaction is not only the highest reward for our work, but also a powerful driving force to inspire us to constantly pursue excellence and surpass ourselves. We are deeply honored to be a warm station on your journey, allowing you to feel the comfort and peace of mind of home during your busy schedule. Your affirmation makes every member of our team feel excited. It proves that our efforts and contributions are valuable, and also makes us more determined to "respect customers and serve with heart". We will continue to uphold this purpose, put the needs of every guest first, listen carefully, arrange carefully, and serve attentively, and strive to exceed your expectations in every contact. At the same time, we also cherish your valuable opinions, which are our valuable assets for continuous improvement and improvement. We will seriously summarize our experience, continuously optimize service processes, improve service quality, and ensure that every guest can enjoy the best and most intimate service experience every moment in the hotel. Thank you again for your trust and support. We look forward to continuing to accompany you through more journeys in the future and adding more beauty and warmth to your every trip. We look forward to your visit again, let us create more unforgettable memories together. I wish you all the best, a happy life and a pleasant journey!
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Anonymous User
Business Queen Room
Stayed in Dec 2024
Other
4 review
1.5/5
Posted on Dec 8, 2024
Girls should not choose this option unless they have no other choice.
I booked an 8-hour room just to store my luggage, but I felt extremely uncomfortable when I stayed in the room for more than 15 minutes.
Someone would knock on the door to remind me to check out before the time was up.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
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Guest User
Standard Twin Room
Stayed in Dec 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Dec 6, 2024
The hotel is very old, the only advantage is that it is above Nanjing East Road subway station, subway line 2 is convenient to travel between Hongqiao and Pudong. It is very close to Nanjing Road Pedestrian Street
Original TextTranslated by Google
Response from Property: Thank you for staying at Sushi Hotel. Your arrival makes my home shine! The hotel is close to the subway station, about 3 minutes' walk away. It has a superior geographical location and is quiet in a busy city. The room facilities are complete. There are many restaurants nearby to satisfy your taste buds. At the same time, it is about 100 meters away from the pedestrian street and close to many tourist hotspots such as the Bund, Chenghuang Temple, and Joy City. It is really convenient. I look forward to your visit again!
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Guest User
Superior Queen Room
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Located beside Nanjing Road, in a busy area, there are snack shops next to the hotel. The hotel facilities are relatively complete, the hot water supply is very good, the beds are also good, there is no peculiar smell, and the off-season price is very favorable, it is worth recommending.
Original TextTranslated by Google
Response from Property: Thank you for staying at Sushi Hotel. Your arrival makes my home shine! The hotel is close to the subway station, about 3 minutes' walk away. It has a superior geographical location and is quiet in a busy city. The room facilities are complete. There are many restaurants nearby to satisfy your taste buds. At the same time, it is about 100 meters away from the pedestrian street and close to many tourist hotspots such as the Bund, Chenghuang Temple, and Joy City. It is really convenient. I look forward to your visit again!
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Qinniyilian
Standard Twin Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 29, 2024
The room is well-kept, the location is very good, and it's convenient to walk everywhere. There is a subway station at the door, and there are many shared bicycles, which is very convenient.
Original TextTranslated by Google
Response from Property: Thank you for staying at Sushi Hotel. Your arrival has made my home brighter! The hotel is close to the subway station, about a 3-minute walk away. It has an excellent location and is quiet in the bustle. The room facilities and equipment are all available. There are many restaurants nearby to satisfy your taste buds. It is also about 100 meters away from the pedestrian street and close to the Bund, City God Temple, and the University of Hong Kong. It is really convenient to visit many tourist hotspots such as Yuecheng. I look forward to your visit again!
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Guest User
Superior Queen Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 28, 2024
The room is clean. The transportation is convenient. It’s convenient to travel. The front desk service is good. There are many attractions nearby. It’s pretty good.
Original TextTranslated by Google
Response from Property: Thank you for staying at Sushi Hotel. Your arrival has made my home brighter! The hotel is close to the subway station, about a 3-minute walk away. It has an excellent location and is quiet in the bustle. The room facilities and equipment are all available. There are many restaurants nearby to satisfy your taste buds. It is also about 100 meters away from the pedestrian street and close to the Bund, City God Temple, and the University of Hong Kong. It is really convenient to visit many tourist hotspots such as Yuecheng. I look forward to your visit again!
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Zhulianbihe
Superior Queen Room
Stayed in Nov 2024
Solo travelers
119 review
4.0/5
Very Good
Posted on Nov 27, 2024
Although the room is a bit older, it is close to the Bund and Nanjing Road and feels that the price is more suitable.
Original TextTranslated by Google
Response from Property: Thank you for staying at Sushi Hotel. Your arrival has made my home brighter! The hotel is close to the subway station, about a 3-minute walk away. It has an excellent location and is quiet in the bustle. The room facilities and equipment are all available. There are many restaurants nearby to satisfy your taste buds. It is also about 100 meters away from the pedestrian street and close to the Bund, City God Temple, and the University of Hong Kong. It is really convenient to visit many tourist hotspots such as Yuecheng. I look forward to your visit again!
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Anonymous User
Superior Queen Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The room is clean and comfortable, the family room is very cozy, there are snacks and coffee on the first floor, the service is thoughtful and warm, it is also close to the scenic spot, it is worth recommending, there is parking inside.
Original TextTranslated by Google
Response from Property: Dear guests, your praise is like warm sunshine, illuminating our way forward. Your satisfaction is not only the highest reward for our work, but also a powerful driving force to inspire us to constantly pursue excellence and surpass ourselves. We are deeply honored to be a warm station on your journey, allowing you to feel the comfort and peace of mind of home during your busy schedule. Your affirmation makes every member of our team feel excited. It proves that our efforts and contributions are valuable, and also makes us more determined to "respect customers and serve with heart". We will continue to uphold this purpose, put the needs of every guest first, listen carefully, arrange carefully, and serve attentively, and strive to exceed your expectations in every contact. At the same time, we also cherish your valuable opinions, which are our valuable assets for continuous improvement and improvement. We will seriously summarize our experience, continuously optimize service processes, improve service quality, and ensure that every guest can enjoy the best and most intimate service experience every moment in the hotel. Thank you again for your trust and support. We look forward to continuing to accompany you through more journeys in the future and adding more beauty and warmth to your every trip. We look forward to your visit again, let us create more unforgettable memories together. I wish you all the best, a happy life and a pleasant journey!