Hanting Hotel (Shanghai Waigaoqiao Free Trade Zone Jin'Gao Road) Reviews

Response from Property: Thanks for meeting us, let us meet in Hanting. I am very glad that Xiaohan can provide you with a satisfactory service experience. At the same time, thank you very much for your recognition of the hotel's front desk service. Your satisfaction is our greatest service. Thank you for your support to Xiaohan and look forward to your next visit~ I wish you a happy life!

Response from Property: Dear guest, hello. Xiaohan is very sorry for not being able to bring you a satisfactory check-in experience. It was Xiaohan's poor service that caused such a misunderstanding to the guests. Xiaohan will continue to work hard. We are working hard to improve the room hygiene. We have received feedback on the sound insulation problem and we will include it in the rectification plan. If you have any questions during your stay, please contact Xiaohan at any time. We will be happy to serve you. Wish you a happy life!

Response from Property: We are very sorry for the inconvenience you encountered during your stay at the hotel and are deeply disappointed. We take your feedback very seriously and your satisfaction is important to us. We sincerely apologize for the issues you mentioned about old facilities, poor sound insulation, and thin door panels. We understand that these issues have seriously affected the quality of your rest, and we deeply regret this. Regarding sound insulation issues, we will arrange for professionals to conduct comprehensive inspections and rectifications as soon as possible to improve the sound insulation effect of the room. We also noticed the shrill scream of the garbage truck you mentioned in the early morning. We will coordinate with relevant departments to explore how to reduce the impact on residents without affecting the city's cleaning work. Regarding the issue of excessive light in the morning caused by the shortage of curtains, we will immediately arrange to replace them with suitable curtains to ensure the quality of sleep for our guests. Your feedback is very important for us to improve the quality of our services. We promise to take your feedback seriously and gradually improve our facilities and services to ensure that every guest can enjoy a high-quality stay. Once again, we sincerely apologize for your dissatisfaction and thank you for your valuable feedback. We look forward to your visit again and you will see our improvements and progress. If you have any additional questions or need further assistance, please feel free to contact us. We will serve you wholeheartedly and strive to make up for your unpleasant experience. Thank you again for your feedback and look forward to the opportunity to provide you with better service

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Dear guest, hello: Thank you very much for choosing Hanting Hotel Shanghai Waigaoqiao Free Trade Zone Jingao Road to stay, and for giving us such high praise and praise. We feel extremely honored and happy. Simple words are full of trust in us. With your encouragement, we will work harder to do better and treat every guest who comes to the store as our own family. Don’t forget your original intention and keep moving forward! We start from the hotel, but we don’t stop at the hotel. Attentive service, sweet smile, and always unexpected warmth. We look forward to serving you next time, waiting for you~

Response from Property: Simple words are full of trust and stable happiness. Your efforts in loving clean living in Hanting have been recognized by you. I feel very at ease. Thank you for your recognition and support. I look forward to your visit again. I wish you success in your work and everything. Good luck!

Response from Property: There is always unexpected warmth on the journey. Here, satisfaction is just an expectation, and touching and surprise are the directions we have always pursued. Thank you for your recognition of us. We hope to always be with you. Remember to come back often~