To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(523)
Positive reviews(506)
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Negative reviews(17)
Anonymous User
Executive Family Friendly Room (2 beds)
Stayed in Oct 2022
Family
22 review
3.7/5
Posted on Jan 23, 2023
We went to the playland just nearby and to celebrate my son’s bday. We chose a kid’s themes room. It was decent… bootleg Elsa and Frozen stickers decorated the room and a playpen with balls and a slide was included.
Room size was decent, bathroom and tub nice. Service was so, so. We called down for some plates and nobody ever came. All and all it was ok for what it was… a place to have some delivered pizza,sleep and go to the playland. The mall neat door was convenient for coffee and a Covid test.
I would return if we went back to the playland.
Response from Property: Dear guest,thank you for your comments on the hotel.We sincerely apologize for your experience during your stay in the hotel.Your valuable comments are very important to us,and we will inform relevant departments of your comments to improve service quality.Sorry for the inconvenience and look forward to seeing you again.
Guest User
Executive Standard Room
Stayed in Jul 2022
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 5, 2022
very good👍🏻👍🏻👍🏻
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will Keep up the good work and always be ready to welcome you home.
shakay
Executive Single Room
Stayed in Sep 2024
Business travelers
12 review
4.3/5
Very Good
Posted on Oct 17, 2024
The room and facilities are quite good. We had dinner on the 19th floor. The food was delicious and the service was very good. The view outside the window was very wide. The room was spacious and convenient. The bedding and toiletries were also very good.
The downside was that I wanted to take a bath, but I found a long hair and a pile of long hair on the floor of the washing area, which instantly made me lose interest.
The front desk service was very enthusiastic and the attitude was very good. The check-in and check-out were very efficient and professional.
However, when I left at noon, a middle-aged doorman spit in front of me at the door of the hotel, which really lowered the level of the entire hotel and service.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!小寶很認真看完您的點評圖片,小寶心中很抱歉沒能帶給您十分愉快的入住體驗,小寶心中十分內疚同時已經把我們做的不足之處對相關部門進行反饋,但不管怎樣,小寶都願意努力成長,越來越好,越來越接近您心中完美的樣子,祝您生活愉快,每天好心情哦。
Guest User
Executive Single Room
Stayed in Aug 2024
Travel with friends
1 review
2.5/5
Posted on Sep 30, 2024
The service is very average, from the front desk to the maintenance staff to the restaurant. The breakfast is unpalatable and unhygienic. Many dishes are cold and there are few varieties. The room is clean and large. The facilities are complete but a little old. The TV cannot project the screen. The bed is quite comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Regarding your suggestions for the hotel, we have reported it to the leaders of various departments and requested rectification as soon as possible. We are sorry for the inconvenience caused to you and look forward to visiting you again!
Anonymous User
Standard Room
Stayed in Jul 2024
Other
5 review
5.0/5
Outstanding
Posted on Oct 22, 2024
1. Convenient parking
2. Convenient for eating and shopping
3. Grand lobby
4. No obstructions around the hotel, good view
5. Eating, singing and foot bathing are all available in the hotel
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常開心您給予的認可與讚美!小寶真心的小鹿亂撞,創造一個温暖的環境是小寶給您的最大承諾哦,我們也會帶着這種追求一直保持下去,希望我們酒店和我們的小夥伴可以繼續讓客官在寶燕酒店能享受愉悦舒心的體驗哦。
Dongyalian
Executive Single Room
Stayed in Jul 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Aug 5, 2024
I don't know how many times I've stayed here. I stay here almost every time I come to Shanghai. The transportation is convenient, the hotel environment is good, it's close to the surrounding shopping malls, and there is free parking.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常感動,我們會繼續努力時刻準備,歡迎您回家。
Guest User
Executive Single Room
Stayed in May 2024
Family
1 review
0.7/5
Posted on Jun 17, 2024
I booked a hotel on a whim when I went to Shanghai. It cost 700+ per night. I don't think I would stay at 200-300. 1. There were cockroaches in the room. We asked the aunt to bring insecticide. 2. There was noise in the room. We reported it four or five times but the hotel couldn't find the reason. 3. There was no room manager at night. There was only the front desk in the whole hotel. There was no person in charge. We changed the room type after 12 o'clock. It was inconvenient to change the other room because the baby was staying. To be honest, I would rather refund the money and go to other hotels. The worst night of rest
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are deeply sorry for your bad experience in our hotel. You checked in at 3 pm and made a complaint at 9 pm. The hotel promptly arranged for staff to follow up. No abnormal noise was found at that time. The service staff also negotiated and comforted you afterwards. We still regret to see this comment. We have transferred your feedback to various departments for training and asked them to improve their services. The hotel also hopes that you can choose our hotel again. Thank you.
Liulangdeyun78
Standard Room
Stayed in Mar 2024
Business travelers
75 review
5.0/5
Outstanding
Posted on May 10, 2024
The location is good, the room is big and clean, there are many restaurants and supermarkets around, not too far from Hongqiao Airport, the breakfast is relatively rich, and the facilities are complete.
Original TextTranslated by Google
Response from Property: Dear friends: Hello: With our company, we have laughter and joy; with our company, we have warmth and romance; the quiet and elegant open leisure bar, elegant style, comfortable sofas, tempting aroma, and considerate service are the best places for friends to meet and negotiate business. Let's meet again at Baoyan Hotel and witness the growth of our friends together!
Leifengxiaoqiang
Executive Suite
Stayed in Aug 2024
Business travelers
52 review
5.0/5
Outstanding
Posted on Oct 5, 2024
When I go to Minhang for business, I will stay far from their home. The location is convenient, the facilities are complete, and the price is affordable, basically the same as the all season
Original TextTranslated by Google
Response from Property: 親愛的朋友:您好,一座城、兩個人,一段美好的回憶,感謝能在寶燕酒店遇到您。感謝您的認可,我們全體員工因為您的好評備受鼓舞,同時我們也在不斷努力,力求做到盡善。相信我們以後會做得更好,真誠期待您的再次光臨,希望再次入住給您帶來不一樣的驚喜與感動。
Guest User
Standard Room
Stayed in Feb 2024
Family
29 review
5.0/5
Outstanding
Posted on Apr 6, 2024
This hotel is pretty good, the front desk and service are very good! The point is that it is opened by the boss of Xiangshan... Thumbs up
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your affirmation and blessings to us. Please let the breeze convey my wishes and let the flowing water convey my thoughts. Although we are too busy to meet often, I still have not forgotten you. We want to touch you on the road with the warmest smile and the most attentive care!
Guest User
Standard Room
Stayed in Aug 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Sep 9, 2024
The lobby is very grand. It's very convenient to stay in this hotel. It has all the facilities and you don't have to go out on rainy days.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit and we look forward to your visit again!
Guest User
Standard Room
Stayed in Jul 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The hotel arranged by the company is very good, the supplies are comfortable, and the room has good lighting. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your affirmation of us and your blessings. Please let the breeze convey your thoughts to me, and ask the flowing water to send them to me. Although we are busy and cannot get together often, I have never forgotten you. We want to touch you on the road with the warmest smile and the most attentive care!
Guest User
Standard Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 1, 2024
The room is very clean, the facilities are complete, the service attitude is also very good, which makes people feel very comfortable. The transportation is also very convenient. This is a very good stay experience
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!旅途路上,總有不期而遇的温暖,在這裏滿意只是期待,感動與驚喜才是追求的方向。感謝您的點評,我們希望一直與您同行相伴。
Guest User
Standard Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 20, 2024
The hotel is very comfortable and very close to Baoyan flagship store. There are complete restaurants and shopping around, which is suitable for travel and entertainment.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!
Guest User
Standard Room
Stayed in Jun 2024
Business travelers
1 review
2.0/5
Posted on Jul 12, 2024
I woke up in the middle of the night because of the heat, the air conditioning was seriously broken, the shower head on the top of the bathroom was blocked, the toilet paper was falling in clumps (seemingly expired products), the breakfast was not as good as the average three-star hotel, and all kinds of hotel service staff came in and out of the elevator. It's more than 500 a night, don't you feel guilty?
Original TextTranslated by Google
Response from Property: Dear guest, hello! Xiaobao has read your comments very carefully. Xiaobao is very sorry that he could not bring you a very pleasant stay experience. Regarding the questions you mentioned, I have transferred them to the relevant departments for follow-up. We use a lot of toilet rolls every day, so there will be no hoarding. I wish you a happy life and hope you can stay in our hotel again.