Xinju Garden Hotel (Shanghai International Tourism Resort) Reviews

Response from Property: Thank you for your recognition and welcome to visit us next time

Response from Property: Thank you for your recognition. Welcome to come next time.

Response from Property: Thank you for your recognition and welcome to visit us next time

Response from Property: First of all, I am very sorry. Last week, the temperature in Shanghai suddenly dropped by minus 6 degrees, which caused the water pipe to burst and cause damage to the hot water equipment. We deeply apologize for the inconvenience caused by the insufficient water temperature during those two days. This phenomenon also occurred in many hotels in Shanghai during those days. , our staff stayed up for two nights to repair the equipment, but it still affected you, please understand. In addition, the room pictures on our website are all real photos. The wall cabinets you mentioned in the photos are worn out due to their age. Therefore, in October this year, the entire second floor was renovated, new furniture was replaced, and the worn out cabinets were removed. cabinet. However, after you asked, our staff promptly adjusted you to a room with a cabinet on the third floor that has not been renovated. Regarding the room temperature, Shanghai is a southern city without heating, so turning on the air conditioner can achieve a comfortable temperature. You initially booked a room for a week. Due to the inconvenience caused by the insufficient water temperature, you asked for a full refund. It was already 4 pm that day. The room rate for that day was supposed to be non-refundable. Considering that we did not have enough water temperature two days ago, To express our apology, we have fully refunded the room charges on that day and the following days. However, we cannot compensate you for the room charges for the first two days as you requested. I wish you a pleasant journey in China. First of all, we are very sorry that the sudden drop in temperature in Shanghai last week caused the water pipe to burst and damaged the hot water equipment. We deeply apologize for the inconvenience caused by the insufficient water temperature during those two days. Many hotels in Shanghai also experienced this phenomenon during those days. Our staff did not sleep for two nights to repair the equipment, but it still caused an impact on you. Please understand. In addition, the room pictures we have online are all real-life photos . The wall cabinet you mentioned in the photos is dilapidated due to its age. In October of this year, the entire second floor was renovated and replaced with new furniture, and the old cabinet was dismantled. But after you mentioned it, our staff promptly adjusted it to a room on the third floor with cabinets that had not been renovated. Regarding room temperature, Shanghai is a southern city that does not provide heating, and turning on air conditioning can also achieve a comfortable temperature for you. You initially booked a room for a week, but due to inconvenience caused by insufficient water temperature, you requested a full refund. It was already 4 pm on the same day, so the room fee for that day should not be refunded. Considering that we did not have enough water temperature in the previous two days, we apologize for the inconvenience and have already refunded the room fee for that day and the following days. However, we cannot compensate for the room fee that you have already checked in for the previous two days as per your request. Wishing you a pleasant journey in China.

Response from Property: The greatest joy in life is that our labor is recognized, we have been working hard, and we will live up to your expectations!

Response from Property: Yes, our hotel is about 12 minutes' drive from Disney. It's very close. We provide free pick-up and drop-off to Disney. There are a lot of takeaways nearby, and there are also restaurants nearby. Thank you for your recognition, and welcome to visit next time.

Response from Property: The location of our hotel is a bit remote, but taxis and takeaways are very convenient. The rooms are clean, hygienic and affordable. Welcome to visit us next time.

Response from Property: Thank you for your evaluation and affirmation. Welcome to visit us next time.

Response from Property: Thank you for your five-star praise. Your support is our motivation and we will do better. We are really touched to see your satisfaction and affirmation. We are honored to provide you with the best service. All the staff of our hotel sincerely hope that you will still choose our hotel on your next trip. Wish you all the best.