Master E-sport Hotel Reviews
Master E-sport Hotel
3rd floor, Feizhou Times Building, 1777 Zhongshan North Road, Putuo District, Shanghai, ChinaView Hotel Details
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1 night
Master E-sport Hotel Guest Reviews
4.6/5
Very Good
471 review
Verified reviewsLocation4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(471)
Positive reviews(452)
Reviews with photos/video(86)
Classy environment(41)
Friendly front desk staff(30)
Easy to get around(24)
Good e-sports experience(22)
Close to metro(11)
Good Internet(10)
Quiet & comfortable(10)
Would stay again(8)
Negative reviews(19)
Lokhande
Double Bed Room (Curtain Projection)
Stayed in Nov 2023
Business travelers
3 review
Outstanding
Posted on Nov 14, 2023
The hotel is clean and cozy, and the staff is very helpful I had to buy some things urgently the hotel staff readly helped though I speak a little Chinese and they speak a little English. We used translating apps to do the conversion.
Rooms are big enough and room service takes place everyday. I will stay again if I get a chance.
Response from Property: Thank you for your support and recognition of our hotel. I hope you can still choose our hotel next time. We will definitely work harder
W
Double Bed Room (Curtain Projection)
Stayed in Nov 2023
Solo travelers
3 review
Posted on Nov 21, 2023
This is the smokiest hotel I have ever stayed in. There is visible smoke in the hallways. I asked the staff to at least get the people smoking insode the lobby on the first floor to stop, they did not help. So i asked the workers in the restaurants to stop coming into smoke in the lobby. The ad they have shows a room with a window. There is no window. The ad also shows there is a microwave. There is no microwave in the room. The ad also says coat hangers provided.... but there is NO closet. I had to put all my clothes on the floor. Terrible experience, trip.com is such a scam. Fix your false advertising, and mention the thick smoke filled hallways that gets into your room everyday. I felt it on my clothes on the bed, on everything. They did give me an air filter but that amoubt of smoke absolutely cnanot be filtered out. 0 out of 10 stay. Avoid this place, so gross.
Response from Property: Hello, we're sorry for not bringing you a good stay experience. But here are some points we want to argue. 1. Only the third floor of the building belongs to the hotel area, so the smoking area you described in first floor is not the public area of our hotel, and certainly it is not under the supervision of our hotel. Therefore, our staff don't have the right to drive out the smokers where even doesn't belong to us. 2. We have washing machine, dryer and microwave oven in the public area, and we never advertise that we have a microwave oven in every room, please watch the ads carefully. Almost all hotels in China don't have a microwave oven in every room, what you are looking for is apartment. 3. Our facilities do not include closets, but we do have coat hangers in every room.4. The room type listed on Internet which you lived in is "Partly has windows". Maybe you don't understand Chinese but after you checked in, you already complained all these above to Trip.com and we told you clearly you can freely get refund and change to another hotel, but you did not cancel and stayed for 13 days.The information we provide online is accurate and true, there is no false publicity, please use your evaluation rights fairly and justly, do not mislead the guests in need. We wish you a happy life!
Guest User
Double Bed Room (Curtain Projection)
Stayed in Aug 2023
Solo travelers
39 review
Posted on Aug 17, 2023
Lokatiin is ok. Decent enough room that is clean. The bed is comfy.
Response from Property: Hello, thank you for your recognition of the hotel, we are very happy to add a pleasant stay experience for your trip in China, but did you give a wrong score? The score you gave shows you are not satisfied. If you are satisfied we hope you can give the hotel full marks. We wish you a happy life and hope to meet you again!
Mr
Double Bed Room (Curtain Projection)
Stayed in Oct 2023
Couples
2 review
Great
Posted on Dec 20, 2023
Good place to stay with friends.
Response from Property: Dear, see you give 4 stars evaluation is what we do not do well? If there is anything that needs to be improved, we will solve it for you in time. If not, I hope I can light up five little stars
Anonymous User
Double Bed Room (Curtain Projection)
Stayed in Aug 2023
Couples
29 review
Outstanding
Posted on Aug 20, 2023
It was good
Guest User
E-Sports Triple Room (League Of Legends Cyber Cafe Privileges + All Heroes And Skins Enjoyment)
Stayed in Jan 2024
Travel with friends
1 review
Amazing
Posted on Jan 29, 2024
Facilities: Room facilities are very good
Hygiene: Hygiene is okay. There is no ashtray, which makes the floor a bit too hot.
Environment: The surrounding environment is okay and the hotel environment is also very good
Service: Very good service attitude
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Guest User
E-Sports Double Bed Room (Zowei Certified 240 Hz + Event Specific Screen + Ec Series Mouse + 13th Gen I513490 + 4060 Ti + 32 Gb Ram)
Stayed in Dec 2023
Couples
2 review
Posted on Dec 28, 2023
It’s a rubbish place, there’s no place to park, and there’s account-stealing software on the computer. Last time, I was able to get a refund for the games in the online inventory. The hotel I stayed at on the 24th helped me clear the inventory on the 25th. By the way, the games were refunded. They were expensive. The accessories haven't been touched yet, and I don't know if it was cleaned by the hotel staff or by subsequent guests. In short, if you are not afraid of losing your account data, you can go to his place to surf the Internet. To sum up, it is very poor and very unsafe.
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Anonymous User
Standard Room
Stayed in Sep 2023
Business travelers
13 review
Outstanding
Posted on Sep 22, 2023
The hotel is in a good location. It's very close to the subway and very convenient. I can hang out with friends at night. The guy at the front desk who has a tattoo on his arm provides very good service. There are snacks in the room and the Internet speed is also good. It's a great experience.
Original TextTranslated by Google
Response from Property: Thank you for choosing Master E-Sports Hotel. Your recognition and affirmation are our greatest motivation. Master Hotel is a new e-Sports game hotel. Everything starts from the customer's experience, with brand-new facilities and equipment, and superior material selection. , streamlined customer service process, we are based on the principle of serving every customer well, so that every guest who comes to the hotel can feel at home. You are welcome to follow us at any time, and we hope to serve you next time. Bringing new experiences, we sincerely look forward to your visit again, we are waiting for you at the master~
Guest User
E-Sports Single Room (League Of Legends Cyber Cafe Privileges + All Heroes And Skins Enjoyment)
Stayed in Sep 2023
Business travelers
6 review
Outstanding
Posted on Sep 16, 2023
I came to Shanghai for a trip and found a very good e-sports hotel. The room is quite big and the environment is very good. I like it very much, especially the tattooed front desk guy at the front desk. The service is very good. I don’t want to use too many adjectives. Anyway, it’s pretty good.
Original TextTranslated by Google
Response from Property: Thank you for choosing Master E-Sports Hotel. Your recognition and affirmation are our greatest motivation. Master Hotel is a new e-Sports game hotel. Everything starts from the customer's experience, with brand-new facilities and equipment, and superior material selection. , streamlined customer service process, we are based on the principle of serving every customer well, so that every guest who comes to the hotel can feel at home. You are welcome to follow us at any time, and we hope to serve you next time. Bringing new experiences, we sincerely look forward to your visit again, we are waiting for you at the master~
Guest User
Double Bed Room (Curtain Projection)
Stayed in May 2023
Other
2 review
Outstanding
Posted on May 17, 2023
I stay here every time I come to Shanghai. It is very convenient to travel. The room was also very clean and the service was very good. Finally, I would like to praise the hotel staff. They are all very gentle and polite. They knew that I was traveling back and forth by car and upgraded my room for free so that I could have a good rest at night. Even with such good employees who are easy-going and good at doing business, as a customer, you will be happy spending money. I give you 10 points of praise
Original TextTranslated by Google
Response from Property: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this trip has brought to you. We will continue to uphold the service concept of inspiring goodwill and attentiveness, so that you can feel the warmth of home when you stay in Jingli. We look forward to your visit again to review our progress. This will also become the driving force for us to continue to work hard and forge ahead. We look forward to your visit again!
Guest User
Double Bed Room (Curtain Projection)
Stayed in May 2023
Solo travelers
1 review
Outstanding
Posted on May 17, 2023
The price is cheap, the room is clean, and the lobby is nice. You can watch the game and have a meal together. There is also an arcade where you can play for free. The lady at the front desk is also very gentle. I forgot to bring contact lens solution. I asked the front desk and they will give it to me. It’s good, next time. Again.
Original TextTranslated by Google
Response from Property: Thank you for choosing Master E-Sports Hotel. Your recognition and affirmation are our greatest motivation. Everything starts from the customer's experience, with brand-new facilities and equipment, super-standard material selection, and streamlined customer service. We are committed to serving the guests. We strive to treat every customer well and strive to make every guest who comes to the hotel feel at home. You are welcome to follow us at any time. We hope that we can bring you a new experience next time. We sincerely look forward to your visit again. Come, we are waiting for you in the master~
Guest User
Double Bed Room (Curtain Projection)
Stayed in May 2023
Travel with friends
1 review
Outstanding
Posted on May 17, 2023
The front desk staff is very serious and responsible, and the room is very clean. The front desk staff arranged a relatively quiet room. The room has a screen projection and complete facilities. It is very comfortable to live in. It is not far from the subway station and is only a few hundred meters away. The room is just the right size and has good sound insulation. The room is clean.
Original TextTranslated by Google
Response from Property: Thank you for choosing Master Esports Hotel. What you want when traveling is comfort, kindness, and warmth. How can we not work hard to fulfill your wishes, because this is also our wish, I hope everyone who comes to Master Esports is happy! Wish you: well
-kongbaige-
E-Sports Single Room (League Of Legends Cyber Cafe Privileges + All Heroes And Skins Enjoyment)
Stayed in Nov 2023
Solo travelers
3 review
Outstanding
Posted on Nov 12, 2023
I have been staying in hotels quite frequently recently, and the overall experience of staying in this hotel is quite good, except that the location of the console is a bit in the way, and it may need some maintenance. It keeps reporting CPU overheating when playing games.
The sound insulation is good and the environment is relatively quiet. No loud noises.
Original TextTranslated by Google
Response from Property: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this trip has brought to you. We will continue to uphold the service concept of inspiring goodwill and attentiveness, so that you can feel the warmth of home when you stay in Jingli. We look forward to your visit again to review our progress. This will also become the driving force for us to continue to work hard and forge ahead. We look forward to your visit again!
Guest User
E-Sports Single Room (League Of Legends Cyber Cafe Privileges + All Heroes And Skins Enjoyment)
Stayed in May 2023
Couples
1 review
Outstanding
Posted on May 12, 2023
Whoooooooooooooooooooooooooooooooooooooooooooooooo! ! ! I am very satisfied! ! Who knows! ! I didn’t bring a contact lens case and care solution when I went out, so the front desk staff handed it to me directly! Gave me facial cleanser! The bed is extremely comfortable! ! ! It's so comfortable to lie on it and watch a movie. ! ! The takeaway was placed by the little brother at the front desk and the staff brought it to me! ! ! Really sweet! ! ! My family, who knows, I'm woo woo woo woo! ! ! I will come again next time! ! ! Hit the big wall for your hotel😭😭😭! ! ! ! !
Original TextTranslated by Google
Response from Property: Thank you for staying in the hotel and sharing it. I am very glad that every aspect of the hotel has been recognized by you. Through your detailed description, I can feel the happiness brought to you by this journey. We will continue to uphold the service concept of inspiring goodwill and attentiveness, so that you can feel the warmth of home in the Master E-sports Hotel. We look forward to your coming again to review our progress, which will also become the driving force for us to continue to work hard and keep making progress. Looking forward to your coming again!
Guest User
E-Sports Triple Room (League Of Legends Cyber Cafe Privileges + All Heroes And Skins Enjoyment)
Stayed in Apr 2023
Travel with friends
4 review
Posted on May 4, 2023
The location is good, close to subway stations, restaurants, and convenience stores. It's quiet at night. All facilities are complete, and cleaning is done in a timely manner. The computer configuration is sufficient, simple hacking is enough, and the front desk service is also very warm and thoughtful. The experience is very good.
but! ! ! The smell of smoke is very strong in the house! ! The exhaust ducts in all houses are connected. If you open the ventilation even a little, the whole house will be filled with the smell of smoke. I chose a room with a window, but the window couldn't be opened, which was very sad. Moreover, there were traces of cigarette burns all over the ground, which was quite ugly. There were two or three lights in the room that couldn't be turned on and were broken. There was a sofa chair, and my clothes were draped on it all night, and it smelled full of cigarette smoke...
Original TextTranslated by Google
Response from Property: Thank you for staying at the hotel and sharing. We are very happy that our service has been recognized by you. Your opinions are also very important to us. Since the floor is made of glue, the traces of cigarette burns cannot be removed. We are preparing to replace the floor glue in batches in the near future. , we also asked the engineer to check and replace the lights in the room. We are deeply sorry for the inconvenience caused to you. In addition, we will also strengthen the inspection of the room and try to ensure that there is no smell in the room before entering. If you come here next time, I hope you can come again to review our progress. This will also become the driving force for us to continue to work hard and make progress. We look forward to your visit again!