Pujiang Select Hotel (Shanghai Hongqiao Convention and Exhibition Center) Reviews

Response from Property: Dear Guest,Thank you for sharing your feedback with us! We appreciate that you chose our hotel to spend the night before your early train in Hongqiao, and we're delighted to hear that your stay was "fine and comfortable." We strive to provide a pleasant and restful environment for all our guests, and it's heartening to know that we met your expectations.Regarding our reception staff, we're thrilled to hear that they were helpful and nice to you. Their dedication to providing exceptional customer service is what sets us apart, and we're grateful for your recognition of their efforts. We'll make sure to pass on your kind words to the team, as they are truly the face of our hotel.We understand that sometimes guests have specific needs or circumstances that lead them to choose our hotel, and we're grateful for every opportunity to serve you. We hope that your early train journey was smooth, and that your travels afterward were equally successful.Should you find yourself in need of a hotel in Hongqiao or anywhere else in the future, we sincerely hope you'll consider staying with us again. We're committed to continuously improving our services and amenities to ensure that every guest has a memorable experience.Thank you once again for your valuable feedback, and we wish you all the best in your future endeavors.Warmest regards,

Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!

Response from Property: Dear guests, thank you very much for choosing our hotel and sharing your stay experience. We are sorry to learn that you have encountered inconveniences in finding food and travel, and that the room size does not meet your expectations, and the lack of transportation to Hongqiao has caused you trouble.The location of our hotel is indeed relatively remote, and we are deeply sorry for the inconvenience caused to you. We are actively considering providing more travel options and surrounding catering information to better meet the needs of guests.Regarding the size of the room, we will re-evaluate and consider adjusting some room types to provide a more comfortable accommodation. At the same time, we will consider increasing transportation services to common places such as Hongqiao to facilitate guests' travel.We attach great importance to your feedback and will take this opportunity to improve our services. If you are willing, we would like to have the opportunity to communicate with you directly in order to understand your needs and expectations more deeply and provide you with a more satisfactory solution.Thank you again for your valuable comments. We look forward to providing you with better service and experience in the coming days.Such a reply not only expresses the importance the hotel attaches to guest feedback, but also puts forward specific improvement measures. At the same time, it expresses the hotel's willingness to communicate with guests further, which is conducive to improving customer satisfaction and hotel image.

Response from Property: Dear guests,Thank you very much for your pertinent comments. We are very happy to learn that the hotel's location is very convenient for you between the train station and the airport, providing a comfortable resting environment for your short stay. We have always been committed to providing every guest with a convenient and comfortable accommodation experience, and your satisfaction is the driving force for us to continue to move forward.We deeply regret if you have anything that you want during your stay and sincerely invite you to contact us before future stays so that we can prepare for you in advance and ensure that your stay exceeds expectations. At the same time, we also very much welcome your valuable suggestions, which will help us continue to improve and bring a more perfect accommodation experience to more guests.Thank you again for your visit and feedback, and look forward to your next visit, which will give us the opportunity to provide you with better services. I wish you a pleasant journey and everything goes well!

Response from Property: Dear guests,Hello! Thank you for choosing our hotel and taking the time to provide feedback. We are deeply sorry for the inconvenience you encountered during your stay.We attach great importance to the sound insulation problem you mentioned. We understand that the noise in the corridor interferes with your rest, and this really shouldn't happen. We have conveyed your feedback to the relevant departments and will take active measures to improve the sound insulation to ensure that every guest can enjoy a quiet accommodation environment.At the same time, we are very sorry for the cleaning problem you mentioned. We have always been committed to providing guests with a clean and comfortable accommodation environment. Your feedback makes us realize that we still have room for improvement in cleaning. We will strengthen the supervision and training of cleaning to ensure that the room is always clean and hygienic.Although you have encountered some problems in your accommodation experience, we are glad to hear that your comments on our young employees are friendly and enthusiastic. They are an important member of our hotel, and we will continue to work hard to train them to ensure that they provide high-quality services to every guest.We attach great importance to your feedback, because it will help us continuously improve and improve the quality of service. Thank you again for your valuable advice. We look forward to you choosing our hotel again in the future.I wish you all the best!

Response from Property: Dear guests:Thank you very much for your high evaluation of our hotel! We are glad to hear that you like our service, including polite staff, clean room, superior location and convenient pick-up service.We have been committed to providing every guest with a warm and comfortable stay experience, and do our best to ensure that every guest can feel the warmth of home. Your satisfaction and recognition are our greatest motivation and an important driving force for our continuous pursuit of excellent service.We sincerely look forward to your coming again and promise that we will provide you with excellent service and comfortable accommodation as always. If you have any needs or suggestions in the future, please feel free to contact us and we will serve you wholeheartedly.I wish you all the best and a pleasant journey!

Response from Property: Dear guests,First of all, we sincerely apologize to you. We are very sorry for your unpleasant experience in our hotel. Your feedback makes us realize that there are serious problems in service and cleaning, which is completely inconsistent with our standards of comfort, cleanliness and friendly service for our guests.We attach great importance to the health problems you mentioned and have immediately launched an internal investigation to determine the root cause of the problem and take necessary corrective measures. We will strengthen the cleaning and maintenance of guest rooms to ensure that all facilities meet the highest hygiene standards.At the same time, we also pay attention to the lack of friendly staff you mentioned. We understand that the service attitude and friendliness of employees are crucial to the check-in experience of guests. We will strengthen the training of employees, improve their service awareness and professionalism, and ensure that they can provide thoughtful and considerate services for every guest.We sincerely appreciate your feedback, and your valuable comments will help us continue to improve and improve. We know that this experience will disappoint you, but we promise to make every effort to improve the quality of service and ensure that future guests can enjoy a better stay.If you are willing to visit our hotel again, we will be very grateful and promise to provide you with better service. At the same time, if you need any further help or advice, please feel free to contact us.Thank you again for your feedback and look forward to the opportunity to provide you with better service.

Response from Property: Thank you for your praise. It is our greatest honor to be recognized by you. At the same time, it also gives us great motivation to continue to improve and innovate in future services. We look forward to your next visit. We will serve you wholeheartedly!

Response from Property: Dear, we are a little sad to see your comments. But we are most sad that we failed to give you a satisfactory stay experience, which is our biggest regret. Your sincere evaluation is a spur for us to keep improving. Thank you very much for your comments. We will always welcome every guest with better service. Finally, we wish you a happy life. Thank you for your sincere evaluation. We sincerely hope that you can stay again to feel our progress.

Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!

Response from Property: Dear guests, we are very sorry to hear that you feel the smoke in the non-smoking room of our hotel, which brings you an inconvenience and unpleasant experience. We know that this has had a negative impact on your check-in experience, and we apologize for it. In response to the problem you reported, we have taken immediate action to ensure that similar situations do not happen again. Here are the measures we will take: Thorough inspection: We will thoroughly inspect the room to determine the source of the smoke, and thoroughly clean and remove the smell. Strengthen supervision: We will strengthen the implementation of the smoking ban in the hotel to ensure that all employees and guests comply with the smoking ban. Regular inspection: We will increase the frequency of regular inspection of the room to ensure that the room remains fresh and comfortable at all times. We attach great importance to your feedback and will use this lesson as an opportunity to improve the quality of our services. We have always been committed to providing high-quality service and comfortable accommodation for every guest, and we are deeply grateful for your valuable comments. I apologize again and look forward to your visit again. If you have any questions or need further assistance, please feel free to contact us.

Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!

Response from Property: Dear guest, "For choosing our hotel as a shelter at night, and "when you arrive at 3 a.m.," we know that cleanliness and value for money are the most important qualities for every traveler, and "especially a room with a window can add quietness and coziness to your journey, and regarding the pick-up taxi service, we have always tried our best to provide convenient and friendly service to all guests. It is the original intention of our service to make you arrive smoothly and safely late at night. "It is a 10-minute drive from the airport to the hotel, and thank you for saying that the dedication and passion of our staff working late into the night is the expression of our hotel culture. We are very happy to be able to add warmth and comfort to your journey in this way. We look forward to welcoming you again in the future and hope that every journey will be filled with beauty and surprise. Thank you again for your visit and favorable reviews, and we wish you only good things.