Tuke Hotel (Shanghai Hongqiao Hub Yan'an West Road) Reviews
Tuke Hotel (Shanghai Hongqiao Hub Yan'an West Road)
No.3190 Yan'an West Road, Minhang District, Shanghai, ChinaView Hotel Details
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Tuke Hotel (Shanghai Hongqiao Hub Yan'an West Road) Guest Reviews
4.7/5
Outstanding
1116 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1116)
Positive reviews(1082)
Reviews with photos/video(160)
Classy environment(121)
Friendly front desk staff(96)
Large rooms(79)
Easy to get around(74)
Delicious breakfast(46)
Close to airport(28)
Perfect for business trips(15)
Stayed multiple times(15)
Negative reviews(33)
Guest User
Tu Xuan Double Bed Room
Stayed in Jun 2024
Business travelers
2 review
Amazing
Posted on Jun 20, 2024
I repeated the hotel stay for more two days through trip.com. It gave me the option to rebook the same room and in fact i was charged lower fees as compare to the first time booking. I got very happy that i was offered discount for rebooking and rebooked it, but i felt cheated very next moment as right after booking when i was told by the hotel staff that i have offered the lower category room this time by trip.com. After arguing they made me pay the difference amount of CNY 144 to stay in the same room. Thus i realized that trip.com has cheated on me.
Response from Property: Dear guests, hello! On the journey, there is always unexpected warmth. Here, satisfaction is just expectation, while touching and surprise are what we always pursue. A natural, comfortable and clean living environment. We believe that guests are family members and provide meticulous neighborly services. It is a warm hotel. Friends who like it will recommend it to their relatives and friends to come to Tuwo to experience the most considerate service. Thank you dear dear Comments on Tuwo Road, we hope to be with you all the time!
Wo19820404
Tushe Double Bed Room
Stayed in Mar 2024
Business travelers
19 review
Outstanding
Posted on Mar 17, 2024
very very good,but noisy
Response from Property: Dear guests, Hahaha! The guest officer is really a friend. Tutu has received the objective praise. Tutu has conveyed your gratitude to the front desk and will pass on this kind of service. I can't stop the wind that's leaving, nor can I hold the sky for the film, but we will definitely provide high-quality services and look forward to seeing you again! Thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again. Wish you a happy journey.
Anonymous User
Tu Xuan Double Bed Room
Stayed in Oct 2021
Couples
8 review
Outstanding
Posted on Oct 7, 2021
Nice！
Response from Property: The hotel's reply: Dear Guest Officer, thank you very much for staying at Tuke China Shanghai Hongqiao Yan'an West Road Branch. I am very happy to see your affirmation of Titu and your recognition of the hotel! We have always paid attention to each guest's stay experience, and at the same time actively improved the professional level and service standards of each staff member. Your satisfaction is the driving force for our efforts. We will continue to work hard to maintain and maintain high-quality service quality. You have a better experience~Looking forward to your visit again!
Moruyi
Tuxiang Double Bed Room
Stayed in Aug 2024
Travel with friends
5 review
Outstanding
Posted on Aug 25, 2024
Very good service, good environment, light luxury style hotel
Quiet, good sleep!! Intelligent supporting facilities
If there is a need, I will choose again
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you for your love for Tutu Room. Only a comfortable stay experience is the reason for you to come here again. Thank you for your satisfaction and support. Tutu looks forward to meeting you again!
Guest User
Tu Xuan Double Bed Room
Stayed in Aug 2024
Family
3 review
Outstanding
Posted on Aug 24, 2024
Very good! I hope everyone will come. Not expensive, good location! Breakfast is OK, it is more economical during the popular tourist season, everyone remember to find this one, you must go.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely looking forward to your visit again
Guest User
Tu Xuan Double Bed Room
Stayed in Aug 2024
Family
3 review
Outstanding
Posted on Aug 20, 2024
The check-in was very good, the service was very thoughtful, and the breakfast was very rich and delicious. A nice hotel with a very clean environment and close to the subway. I will stay here again next time. I strongly recommend it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your stay experience with Tutu. Tutu always attaches great importance to word-of-mouth publicity and pays more attention to the personal experience of each guest. Every choice you make is a great honor for Tutu. You are very grateful to Tutu. Tutu’s consistent support makes Tutu very happy. Looking forward to seeing you again! ✧*｡٩（ˊᗜˋ*）و✧*｡
tsshomaru
Tu Guest Audio-Visual Room
Stayed in Jul 2024
Couples
12 review
Posted on Aug 7, 2024
There was hair from the previous guest in the bathroom, the air conditioner was creaking, and there was constant noise from the electric current in the equipment room next to it, which affected my sleep. I called the front desk, but they said there were no rooms available and they didn't even have a solution!
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Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Tu Xuan Double Bed Room
Stayed in Jul 2024
Business travelers
5 review
Outstanding
Posted on Jul 26, 2024
First of all, I booked a room because of the blue background wall. From the color perspective, it is fashionable and western-style. I booked an aisle window and didn't pay attention to it before. When I arrived at the hotel, I originally wanted to change it. The front desk suggested that I take a look before making a decision. After looking at it, I was more surprised than I expected. The room is not too small, it is square, and the windows are smaller than ordinary rooms, but they are not in the corridor, they are patio windows, and the price/performance ratio is quite high. It's quite quiet as it doesn't face the road. All facilities are smart, including the toilets, which are smart toilets. The beds were clean. The service is also much smoother than the staff at All Seasons next door. The only suggestion is that I hope the cleaning staff will check the inconspicuous places, such as behind the door, bedside tables and other facilities. Overall positive reviews, I will stay with Tuke next time I go to Shanghai.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your love for Tutu. Your appreciation for Tutu's hygiene, environment and service is the best affirmation and encouragement for Tutu. Tutu provides a one-stop service that can serve everyone. Guests who have checked in can provide it with just one click on the Suiyizhu Mini Program. Tutu has more summer promotions. We sincerely invite you to follow Tutu on the Suiyizhu Mini Program and look forward to seeing you again. By visiting, you can share more experience with Tutu so that Tutu can grow better. I hope you will be very satisfied next time (✪ω✪)
Xiaguzhongdanfazha
Tu Xuan Double Bed Room
Stayed in Jul 2024
Solo travelers
31 review
Amazing
Posted on Jul 26, 2024
The place is quite quiet, there are many restaurants nearby, and the reception staff are very friendly. I will choose this hotel next time if I need it. The only drawback is that the air conditioner is a bit loud.
Original TextTranslated by Google
Response from Property: Thinking about the guest’s thoughts and objective needs, when you come to Tutujia, how can Tutu be willing to make you tired🤭Thank you for your recognition of Tutujia’s service. Every staff member of Tutujia is After professional pre-job skills training, we advocate the service concept of "comparison with others", so that every guest who chooses Tutujia can get a perfect check-in experience and give you full relaxation ~ Tutu is very considerate, guest officer You should also come here often to see Tituyou~
Guest User
Tuxiang Twin Room
Stayed in Jul 2024
Family
8 review
Outstanding
Posted on Jul 16, 2024
The room is very clean and warm, the front desk service is very enthusiastic and can meet basic needs. The hotel is not far from Shanghai Zoo and you can walk there directly.
Original TextTranslated by Google
Response from Property: Tutu is very pleased that you are satisfied with your stay. If you like Tutu, please recommend it to your friends. When you come to Shanghai, continue to choose Tutu Home. Tutu will welcome you again with more enthusiasm. Thank you for your evaluation. We will continue to work hard and look forward to your next stay~
Guest User
Tuxiang Double Bed Room
Stayed in Jul 2024
Family
7 review
Outstanding
Posted on Jul 15, 2024
Clean and tidy, good location, convenient transportation. Not far from the train station or airport. The front desk is also very enthusiastic, the service is very thoughtful, and the key is high cost performance.
Original TextTranslated by Google
Response from Property: Every facility, every greeting, every service, every detail, every place is designed to give you a better stay experience. Thank you for your affirmation. It makes Tutu feel honored and I hope to see you again~
Guest User
Tuxiang Twin Room
Stayed in Jun 2024
Family
7 review
Outstanding
Posted on Jul 9, 2024
The twin room is very big, and there is a long sofa, so it is no problem to sleep one more person. The next day, it was upgraded to a suite, the bed is a king-size bed, it is very big, the sofa is bigger, the TV is also bigger, and a buffet breakfast is also provided. It is cost-effective and I will go there again.
Original TextTranslated by Google
6/10
Response from Property: The warmest thing is not spring, but your satisfaction; the most comfortable thing is not the sunshine, but your smile; the happiest thing for Tutu is your affirmation. Thank you for your recognition of Tutujia's service and hygiene. Tutujia has spacious and comfortable guest rooms, exquisite and complete fully intelligent facilities and equipment, and genuine film and television entertainment programs, which will definitely light up your wonderful life on the road. Think about what the guests think and what the guests are anxious about. Satisfaction is only the starting point. Surprise and touching are the ultimate goals that Tutu has been pursuing. I look forward to seeing you again. Tutu will give you more surprises~ღ( ´･ᴗ･` ) Love you
Ell.t
Tu Xuan Double Bed Room
Stayed in Jul 2024
Business travelers
3 review
Outstanding
Posted on Jul 7, 2024
The hotel has a strategic location and is close to the airport, suitable for business trips and work. The room is large and clean, with good lighting and enough lights! It is a very cost-effective hotel in Shanghai. I will choose this hotel next time I go on a business trip.
Original TextTranslated by Google
Response from Property: Dear guest, hello, I don’t know where to start. Thank you very much for your recognition of Tutu. Tutu is adjacent to Vientiane City Plaza, Aegean Shopping Center, food, drink, entertainment and cinema. It is also located on the 7th floor of the hotel. The restaurant is for We provide guests with high-quality catering services and continuously strive to create a warm and comfortable living environment for our guests. We look forward to your visit again (☆_☆)
Guest User
Tuxiang Double Bed Room
Stayed in Jun 2024
Business travelers
2 review
Posted on Jun 7, 2024
After sleeping for a night, I woke up the next morning and found that my face was allergic and swollen! Because I have sensitive skin, it must be because the hotel quilt was not washed clean, which caused the allergy! There were even blood stains on the quilt! I was speechless! It's been two days since I went home, and the facial allergy has not healed yet! It was a very unhappy experience
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry to bring you a bad check-in experience. We are very sorry for this situation. In the future, we will strengthen communication with the laundry company on work requirements, strengthen the inspection of bedding, and provide a clean, comfortable and safe living environment for every visiting customer. We also look forward to you witnessing our changes. If you have the opportunity to meet in Shanghai again, you can contact the hotel manager. We are willing to make our most sincere apology for your bad stay experience. Thank you for your choice to stay and your feedback. I wish you a happy life and always have warmth! Love you~~
Guest User
Tushe Double Bed Room
Stayed in May 2024
Family
6 review
Posted on May 7, 2024
The room is quite big, and the mattress is very good. I like this part.
Something to complain about:
1. The room is not soundproof, and anyone talking in the corridor can be heard clearly.
2. There is an elevated road opposite the window? Cars come and go all night
3. The water pressure is very weak, and it feels like watering flowers..
4. Disposable bath towels are really disposable. It is recommended to only use disposable bath towels as an additional option for guests. I miss the regular bath towels in the hotel!
5. As shown in the picture, there is a big red light flashing on the top of the room. After turning off the lights at night, the child said in horror that it was a big eye looking at us... (The international flight arrived in Shanghai very late, and we checked out at five o'clock the next day. The child slept very uneasy because of this "terrible red eye". He kept waking me up and said that I didn't like this place, let's go)
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your most precious stay experience. We are sorry and very sorry for causing you a bad feeling. The sound insulation of the room is indeed our weakness. We are really sorry. We have applied for the hotel's regular bath towels, which are expected to be put into use in June. We look forward to your experience. In addition, there is a flashing red light in the room, which is the infrared sensor light in the room. This device ensures that there are guests in the room and the room will not automatically power off. Of course, there are some minor flaws that have affected you and your family. We are deeply sorry. Thank you again for your support of Tuke. I wish you a happy life and a lovely season!