Renaissance Shanghai Caohejing Hotel

Poor service attitude, cold face and perfunctory attitude throughout the process When checking in, Mr. Zheng at the front desk did not take the initiative to greet me, but only mechanically asked for reservation information. When I asked to adjust to a quiet room on a high floor because I was traveling with children, he directly replied that "the system is locked and cannot be changed" without trying to coordinate or explain the reason. During the period, he lowered his head many times to handle other matters, and his tone was stiff. When I asked about the breakfast time, he only pointed to the lobby sign without any verbal explanation. His indifferent attitude is in sharp contrast to the "warm and thoughtful service team" advertised on the website. Mr. Zheng's service performance reflects the hotel's lack of professional training for front desk staff, especially in emergency problem handling and emotional management. The stay experience was greatly reduced due to the service problems of Mr. Zheng at the front desk, which not only affected my personal itinerary, but also damaged the reputation of Marriott's brand. I hope the hotel will face up to its service shortcomings.

老外自己選的，他們很滿意！

房間乾淨舒適

環境很好 距離公司近

入住辦理很快

The hotel is in an extremely convenient location, close to major attractions and convenient for travel. The rooms are elegantly decorated and comfortable, and the beds are soft, suitable for a long rest. In terms of dining, the hotel offers a variety of options. In addition, the hotel also has a gym and swimming pool with complete facilities to meet the various needs of guests. The overall experience was very pleasant and I would choose this hotel again.