Hilton Shanghai Hongqiao Reviews
Hilton Shanghai Hongqiao
No. 1116 Hongsong East Road, Minhang District, Shanghai, 201103, ChinaView Hotel Details
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1 night
Hilton Shanghai Hongqiao Guest Reviews
4.5/5
Good
4927 review
Verified reviewsLocation4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(4927)
Positive reviews(4802)
Reviews with photos/video(698)
Delicious breakfast(240)
Friendly front desk staff(222)
Large rooms(217)
Close to airport(115)
Stayed multiple times(82)
Perfect for business trips(78)
Parking difficult(62)
Awesome gym(41)
Negative reviews(125)
Anonymous User
Twin Hilton Deluxe
Stayed in Nov 2024
Solo travelers
38 review
Outstanding
Posted on Nov 6, 2024
The hotel is located in the rapidly developing Hongqiao Economic & Technological Development Zone, offering a prime location with convenient transportation. The restaurant is not only spacious but also offers a variety of culinary options, ranging from authentic Chinese dishes to international flavors, ensuring that every diner can find their favorite. The guest rooms have been newly renovated with a modern and cozy style, fully equipped facilities, providing guests with a comfortable accommodation experience. Whether for business trips or leisure travel, this is an ideal choice.
Anonymous User
Hilton Deluxe Room (Double bed)
Stayed in Oct 2024
Travel with friends
1 review
Outstanding
Posted on Nov 6, 2024
When I enter the lobby, I felt the warmth and professionalism of the staff. Whether it was the front desk reception or room service, everything was very thoughtful and attentive, making me feel particularly cared for.
The guest rooms were also fantastic, newly renovated with a modern yet cozy style, fully equipped with all necessary amenities and extremely comfortable. The beds were soft and comfy, the bathrooms were clean and tidy, and there were modern facilities like high-speed internet and smart TVs.
The location of the hotel couldn't be better, with very convenient transportation. Whether heading to the airport or the convention center, everything was easily accessible.
Overall, this hotel is perfect for both business trips and leisure travel
hundredhappy
Prestige Deluxe Double Room
Stayed in Oct 2024
Family
16 review
Outstanding
Posted on Oct 23, 2024
Actually it is a good experience, the hotel location was very good, near the railway station and airport, also the service was good in concierge and housekeeping.
The environment was great, there is a garden beside the restaurant.
Response from Property: Dear customer, thank you for staying at the Shanghai Hongqiao Hilton Hotel and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Shanghai Hongqiao Xiangyuan Hilton. Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!
Nick Ennis
Hilton Superior Deluxe Room (Double bed)
Stayed in Oct 2024
Family
4 review
Posted on Oct 3, 2024
Disappointing. We had to change rooms twice due to mould and the musty smell of mould or old smoke in the rooms. Around the A/C units in multiple rooms that we checked (when checking the replacement options) had mould around, and in the vicinity of the A/C vent. It was clear the vents had not been cleaned for a long time. On some floors when you came out the lift the whole floor smelt of a stale mould, or old smoke.
The rooms with a mould problem should not be used.
The staff were good at moving us to a better room but it took multiple attempts.
The hotel itself is somewhat tired looking in places.
The offer when we booked was Children stay for free. However when we checked in we were expected to pay for a bed for our daughter and purchase a 3rd additional breakfast. So this offer is basically useless, beware.
6/11
Response from Property: Dear customer, thank you for staying at Shanghai Hongqiao Hilton! We sincerely apologize for any inconvenience caused during your stay. Providing satisfactory service to our guests is our top priority. In order to improve our service standards, we greatly appreciate your ability to point out areas of dissatisfaction and any issues you have identified. We will actively report this to the relevant departments and make improvements. We are also seeking your contact information to learn more. We sincerely hope that you can contact us so that we can make improvements and corresponding remedies.
Anonymous User
Tranquil Deluxe King
Stayed in Sep 2024
Family
3 review
Outstanding
Posted on Oct 5, 2024
I have nothing to complain about. The hotel room was clean and spacious. The coffee machine was not working but the hotel staff changed it without a fuss. The breakfast buffet offers a great variety of Western and Chinese cuisine. As a Muslim family, there were no halaal options but there were lots of seafood and vegetarian dishes to choose from. All of the hotel staff were friendly and helpful despite the language barrier with some.
Response from Property: Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao. Sincerely looking forward to our next meeting, wishing you a happy day and a pleasant journey!
Ms Hotelier
Hilton Deluxe Room (Double bed)
Stayed in Sep 2024
Business travelers
27 review
Great
Posted on Oct 3, 2024
Just had some issues with the shower head and room was changed immediately. Breakfast service crew needs more training to be familiar with certain protocols. Other than that, excellent value for money with prompt response.
Response from Property: Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao. Sincerely looking forward to our next meeting, wishing you a happy day and a pleasant journey!
Guest User
Twin Hilton Deluxe
Stayed in Sep 2024
Business travelers
3 review
Outstanding
Posted on Nov 6, 2024
Judy Chen service is very good and help
设施：good
卫生：clean
环境：good
服务：nice
Guest User
Hilton Deluxe Room (Double bed)
Stayed in Nov 2024
Business travelers
2 review
Outstanding
Posted on Nov 5, 2024
Upon arrive the hotel, I was immediately impressed by the spacious restaurant. Not only is it large, but the variety of food available is also impressive, ranging from authentic Chinese dishes to international cuisines, which will surely satisfy any palate.
The guest rooms are equally fantastic. They have a modern and cozy design thanks to the recent renovation, with all the necessary amenities and extremely comfortable furnishings that make you feel like staying in. The beds are soft and comfy, the bathrooms are clean and tidy, and there are modern facilities like high-speed internet and smart TVs.
The location of the hotel is unbeatable, making transportation very convenient. Whether you need to go to the airport or the convention center, everything is easily accessible.
Wagenfuehr
Prestige Deluxe Double Room
Stayed in Oct 2024
Business travelers
10 review
Posted on Oct 30, 2024
I am very Disappointed from this Hotel I left Early and had a Breakfast without Issues but my Wife left 1 hour later and when She want to go to Breakfast She where refused to Arbeiter the Breakfast Room
I didn’t Expect this happen in a Hilton Hotel
Also the Aisle a bit smelly as well the Rooms smells badly
I will look for another Choice next Time
Response from Property: Dear guest, hello~Please accept the warm greetings from Hilton Shanghai Hongqiao! Thank you for taking the time to share your stay experience with us. We apologize for any dissatisfaction during your stay, which may have prevented you from having an exceptionally perfect trip to Shanghai. We deeply apologize. We have promptly reported the issues you mentioned in your review to the relevant departments and made improvements to address them, striving to provide you and other guests with a more warm and comfortable stay experience. Please also believe that this imperfect experience did not come from our heart. Hospitality has always been our brand service philosophy. We sincerely look forward to your next stay at the Hilton Shanghai and feel the improvement of our service quality. We wish you a happy day and a pleasant journey.
해피루시
Twin Hilton Deluxe
Stayed in Mar 2024
Family
5 review
Amazing
Posted on Apr 3, 2024
Best of the best! Great location near the Hongqiao train station and airport, clean and spacious room, amazing breakfast(my kids loved the Korean Ramen!) and not to mention wonderful services! We will revisit for sure when we come to Shanghai!!
Response from Property: Thank you for your review of your past stay with us. I always appreciate hearing from our guests. The next time you have the opportunity to travel to SHANGHAI. I do hope that you will be our guest again – thank you for your review.
Kai
Prestige Deluxe Double Room
Stayed in Sep 2024
Business travelers
2 review
Posted on Sep 10, 2024
The hotel room was clean, but I have a few complaints:
1. The room is very noisy at night. I was awake several times due to loud noises from upstairs and the front door. The bed is quite close to the door, so you can hear people closing the door from other room.
2. Hotel staff entered our room while we were inside. The staff knocked on the door but entered immediately without waiting for a response. I was about to open the door myself, but the staff opened it first. This lack of privacy was unsettling.
3. You have to go downstairs to pick up your food delivery.
Response from Property: Dear customer, thank you for staying at Shanghai Hongqiao Hilton! We sincerely apologize for any inconvenience caused during your stay. Providing satisfactory service to our guests is our top priority. In order to improve our service standards, we greatly appreciate your ability to point out areas of dissatisfaction and any issues you have identified. We will actively report this to the relevant departments and make improvements. We are also seeking your contact information to learn more. We sincerely hope that you can contact us so that we can make improvements and corresponding remedies.
Ahmet
Tranquil Deluxe King
Stayed in Aug 2024
Business travelers
27 review
Posted on Aug 30, 2024
It was a business trip for us. We had two room and stayed two nights, both bathroom had problem. Alot water come out from shower to toilet side. Second issue all furniture very old. Other details are not bad.
Response from Property: Dear customer, thank you for staying at Shanghai Hongqiao Hilton! We sincerely apologize for any inconvenience caused during your stay. Providing satisfactory service to our guests is our top priority. In order to improve our service standards, we greatly appreciate your ability to point out areas of dissatisfaction and any issues you have identified. We will actively report this to the relevant departments and make improvements. We are also seeking your contact information to learn more. We sincerely hope that you can contact us so that we can make improvements and corresponding remedies.
Guest User
Hilton Deluxe Room (Double bed)
Stayed in Aug 2024
Couples
4 review
Very Good
Posted on Aug 10, 2024
Thank you for the housekeeping team, they did a great job.
While having breakfast F&B team did not come to clear plate although I sat just near to the entrance and they just standing there chatting with each other
Response from Property: Dear customer, thank you for staying at the Shanghai Hongqiao Xiangyuan Hilton Hotel and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. Happy summer vacation, wild garden fun, in the four newly upgraded outdoor gardens of the hotel, start a relaxed and comfortable "planting" summer handicraft class parent-child activity, enjoy Hilton's warm and hospitable service, get close to nature with friends, unleash imagination, and harvest the wonders of nature through exploring plants. Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!
Guest User
Prestige Deluxe Twin Room
Stayed in Jul 2024
Family
13 review
Outstanding
Posted on Aug 23, 2024
I was in a wheelchair and the room was spacious and the staff considerate in helping with the issues that I did have. Would highly recommend anyone to stay here.
Guest User
Twin Hilton Deluxe
Stayed in Nov 2024
Travel with friends
2 review
Great
Posted on Nov 3, 2024
Very good hotel, with excellent facilities. We had an excellent stay
Response from Property: Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao . Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!