Home Inn Neo (Shanghai Jingao Road Jinjing Road Subway Station) Reviews

Response from Property: Dear guests, hello! First of all, thank you very much for choosing to stay at the Home Inn Shanghai Jingao Road branch. There is a shortcoming in the beauty, and we have hope in our hearts. We will continue to work hard and move forward as always. Coming again can provide you with a more satisfactory stay experience! Home Selection looks forward to your next visit! (Hotel General Manager: Amy)

Response from Property: Dear guest, hello! First of all, thank you very much for choosing to stay at the Home Inn Shanghai Jingao Road store. Thank you for taking the valuable time to comment on us. It's great to know that you have had a wonderful time at the hotel, and to share and feedback on your happiness. Thank you for your trust and love in our hotel. Looking forward to your next visit! (Hotel General Manager: Amy)

Response from Property: Dear guest, first of all, we are deeply sorry for the unpleasant experience you encountered during your stay, especially regarding the issue of bugs in the room, which is completely inconsistent with the comfortable and hygienic environment standards we have been committed to providing our guests. We deeply regret the occurrence of such a situation. Due to the high mosquito-prone environment in summer such as temperature and weather changes (such as high and low temperatures, strong winds, rainy days, etc.), we immediately conducted a detailed investigation on the matter and took the following measures Emergency measures: Immediate rectification: A professional team has been arranged to conduct a comprehensive cleaning and disinfection of your room on the same day to ensure that any possible source of insects is completely eliminated. We have strengthened daily hygiene inspections of all guest rooms and increased the frequency of inspections to ensure that similar problems will not occur again. Organize all employees to conduct training on hygiene standards and pest prevention and control knowledge to enhance everyone’s hygiene awareness and response capabilities. We know that every guest's satisfaction is our most valuable wealth. This incident has sounded the alarm for us. We will take this as an opportunity to comprehensively improve the hotel's service quality and hygiene standards to ensure that every guest can enjoy a safe and comfortable stay. We sincerely apologize for the inconvenience caused to you and look forward to the opportunity to serve you again with our improved service and environment. I wish you all the best and a happy life!

Response from Property: Hello, we are very sorry for bringing you an unpleasant stay experience. We are deeply sorry for the issue you have experienced and sincerely apologize for it. Regarding the issue of room type changes, we did have a miscommunication due to poor communication. We understand that such a change may cause you inconvenience, especially if you need to rearrange your luggage and change rooms. We would like to express our sincerest apology to you and promise to strengthen internal communication to ensure that similar situations will not happen again. Regarding the difference in room types, the Anxin Sleeping rooms are all equipped with more comfortable zero-pressure memory mattresses, pillows, and throw pillows. Regarding the issue of air conditioning in the guest room area, we know that during the rainy season, the air humidity is high, which can easily cause problems such as musty smell. Our staff will thoroughly clean and disinfect the guest room area and increase ventilation to reduce the occurrence of musty odors. At the same time, we will also adjust the use of air conditioning according to weather conditions to ensure that guests can enjoy a comfortable environment during their stay. Finally, we would like to express our sincerest apologies once again and thank you for your valuable feedback about our hotel. We will take every review seriously, constantly optimize service quality, and improve guest satisfaction. We hope to have the opportunity to serve you again in the future and let you feel our improvement and sincerity.

Response from Property: Hello, dear guests! First of all, thank you very much for choosing to stay at Home Inn Plus Shanghai Jingao Road. Thank you very much for your recognition and evaluation of the hotel. The satisfaction of you and every guest is the direction of our work. We will improve the service details more seriously and strive for better service quality to serve you and every guest. We look forward to your coming again! (Hotel General Manager: Amy)

Response from Property: Hello, dear guests! Thank you very much for choosing to stay at Home Inn Plus Shanghai Jingao Road and for giving us a good review! A happy life is inseparable from your support, and a bright mood is inseparable from your approval. I am grateful for your support. With your encouragement, Xiaoru will work harder. Looking forward to seeing you again! (Hotel General Manager: Amy)

Response from Property: Hello dear guests! First of all, thank you very much for choosing to stay at Home Inn Select Hotel Shanghai Jingao Road. The hotel is equipped with a 24-hour self-service laundry room, freshly ground coffee machine in the lobby, tea, free parking, a 100-square-meter conference room that can accommodate 60 people, a leisure business area, full network coverage, self-service magic box vending machines, and robot meal delivery services. Allowing you to enjoy a safe and high-quality experience in office, social, accommodation and other aspects in every area of ​​the hotel. We are very sorry to have brought you an unpleasant check-in experience. In response to your feedback, we will immediately strengthen training for our staff and urge immediate improvements. We hope that you will have a more satisfactory check-in experience when you come again. Wish you a happy life! All the best! Home Inn Select looks forward to your visit again! (Hotel General Manager: Amy)

Response from Property: Hello, dear guests! Thank you very much for choosing to stay at Home Inn Plus Shanghai Jingao Road and giving us a good review! Listen to your favorite songs quietly, watch people you like from afar, and visit your favorite hotel often! (Hotel General Manager: Grace)

Response from Property: Hello, dear guests! Thank you very much for choosing to stay at Home Inn Plus Shanghai Jingao Road and for giving us a good review! A happy life is inseparable from your support, and a bright mood is inseparable from your approval. I am grateful for your support. With your encouragement, Xiaoru will work harder. Looking forward to seeing you again! (Hotel General Manager: Amy)

Response from Property: Hello, dear guests! First of all, thank you very much for choosing to stay at Home Inn Plus Shanghai Jingao Road. I am very sorry to bring you an unpleasant check-in experience. Regarding your feedback, we will immediately provide staff with enhanced training on this issue and urge immediate improvement. We will provide you with a quieter room next time. We hope that you will give us your feedback when you come again Your more satisfactory stay experience. wish you a happy life! Everything goes well! Homeinn Select looks forward to your coming again! (Hotel General Manager: Amy)