Home Inn Neo (Shanghai Jingao Road Jinjing Road Subway Station) Reviews
Home Inn Neo (Shanghai Jingao Road Jinjing Road Subway Station)
1398 Jingao Road (Jingao Lu), Pudong New Area, Shanghai, 201206, ChinaView Hotel Details
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Home Inn Neo (Shanghai Jingao Road Jinjing Road Subway Station) Guest Reviews
4.7/5
Outstanding
414 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(414)
Positive reviews(407)
Reviews with photos/video(86)
Friendly front desk staff(48)
Classy environment(29)
Delicious breakfast(29)
Convenient parking(15)
Well decorated(12)
Perfect for business trips(12)
Many amenities(9)
Tasty restaurant(4)
Negative reviews(7)
VLADISLAV
Business Queen Room
Stayed in Feb 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Mar 1, 2024
Friendly staff. Cozy and nice room. Very clean. Recommend this hotel.
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住如家精選上海金高路店並給予我們的好評!幸福的生活少不了您的支持,明媚的心情少不了您的認可,感恩您的支持,在您的鼓勵下,小如會更加努力。期待與您再次相見!(酒店總經理:Amy)
Hu junhui
Queen Room With Memory Foam Mattress
Stayed in Jan 2024
Business travelers
26 review
4.0/5
Very Good
Posted on Jan 18, 2024
Just morning a bit noisy because location is just next bus interchange terminal
Response from Property: Dear guests, hello! First of all, thank you very much for choosing to stay at the Home Inn Shanghai Jingao Road branch. There is a shortcoming in the beauty, and we have hope in our hearts. We will continue to work hard and move forward as always. Coming again can provide you with a more satisfactory stay experience! Home Selection looks forward to your next visit! (Hotel General Manager: Amy)
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Rebecca Paulsen
Business Queen Room
Stayed in Jun 2023
Couples
16 review
4.2/5
Very Good
Posted on Jul 23, 2023
This was a really comfortable stay, perfect for anyone who needs to be in this area. Check in took a bit longer than usual, so I'd say they aren't used to having foreigners. But overall, I'd recommend this hotel.
Response from Property: Dear guest, hello! First of all, thank you very much for choosing to stay at the Home Inn Shanghai Jingao Road store. Thank you for taking the valuable time to comment on us. It's great to know that you have had a wonderful time at the hotel, and to share and feedback on your happiness. Thank you for your trust and love in our hotel. Looking forward to your next visit! (Hotel General Manager: Amy)
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Guest User
Business Queen Room
Stayed in Dec 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 10, 2023
服务:10
环境:10
卫生:10
设施:10
Response from Property: 尊敬的賓客您好!首先非常感謝您選擇入住如家精選酒店上海金高路店。感謝您對酒店各方面的肯定,您的滿意是我們服務的宗旨和理念,酒店全體員工期待您的再次入住並看到酒店的不斷進步,在此祝您生活愉快,工作順心!(酒店總經理:Amy)
Guest User
Business Queen Room
Stayed in Jul 2024
Business travelers
1 review
1.5/5
Posted on Jul 18, 2024
I woke up in the middle of the night and found a big bug on the bed, and then I swatted it to death on the wall.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, we are deeply sorry for the unpleasant experience you encountered during your stay, especially regarding the issue of bugs in the room, which is completely inconsistent with the comfortable and hygienic environment standards we have been committed to providing our guests. We deeply regret the occurrence of such a situation. Due to the high mosquito-prone environment in summer such as temperature and weather changes (such as high and low temperatures, strong winds, rainy days, etc.), we immediately conducted a detailed investigation on the matter and took the following measures Emergency measures: Immediate rectification: A professional team has been arranged to conduct a comprehensive cleaning and disinfection of your room on the same day to ensure that any possible source of insects is completely eliminated. We have strengthened daily hygiene inspections of all guest rooms and increased the frequency of inspections to ensure that similar problems will not occur again. Organize all employees to conduct training on hygiene standards and pest prevention and control knowledge to enhance everyone’s hygiene awareness and response capabilities. We know that every guest's satisfaction is our most valuable wealth. This incident has sounded the alarm for us. We will take this as an opportunity to comprehensively improve the hotel's service quality and hygiene standards to ensure that every guest can enjoy a safe and comfortable stay. We sincerely apologize for the inconvenience caused to you and look forward to the opportunity to serve you again with our improved service and environment. I wish you all the best and a happy life!
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Guest User
Business Queen Room
Stayed in Jul 2024
Couples
4 review
2.8/5
Posted on Jul 8, 2024
Booked a room for three days
When we checked in on the first day, we found that the room had a strong musty smell after rainy days. Then the front desk moved us to another room. We stayed up late watching the European Cup. In the afternoon, we were woken up by a call from the front desk and asked to move to a room on the second floor. They said it was because I had an upgraded room type, and I found it too troublesome and didn’t want to change. I asked the front desk why they didn’t tell me when I checked in yesterday that I was only staying for one day. Then I wouldn’t have put all my things in the room yesterday. Wait a minute. I have to pack up when I have to go out. The front desk said no, this is the room type for you to sleep in safely, otherwise you can cancel the order and place another order for this room type. I thought about it later and packed up the room and moved it to the second floor. The funny thing happened, there was no difference between the two room types. . . . . Then why bother moving guests around? . . . The only difference is that Anxin sleeps with two more pillows. . . .
The hotel lobby is well decorated and it's very cool when the air conditioner is on. However, when you take the elevator to the guest room area, the air conditioner is not turned on to save energy, and there is a musty smell after the rainy days.
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Original TextTranslated by Google
Response from Property: Hello, we are very sorry for bringing you an unpleasant stay experience. We are deeply sorry for the issue you have experienced and sincerely apologize for it. Regarding the issue of room type changes, we did have a miscommunication due to poor communication. We understand that such a change may cause you inconvenience, especially if you need to rearrange your luggage and change rooms. We would like to express our sincerest apology to you and promise to strengthen internal communication to ensure that similar situations will not happen again. Regarding the difference in room types, the Anxin Sleeping rooms are all equipped with more comfortable zero-pressure memory mattresses, pillows, and throw pillows. Regarding the issue of air conditioning in the guest room area, we know that during the rainy season, the air humidity is high, which can easily cause problems such as musty smell. Our staff will thoroughly clean and disinfect the guest room area and increase ventilation to reduce the occurrence of musty odors. At the same time, we will also adjust the use of air conditioning according to weather conditions to ensure that guests can enjoy a comfortable environment during their stay. Finally, we would like to express our sincerest apologies once again and thank you for your valuable feedback about our hotel. We will take every review seriously, constantly optimize service quality, and improve guest satisfaction. We hope to have the opportunity to serve you again in the future and let you feel our improvement and sincerity.
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Guest User
2-bed Room
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 2, 2023
The room is neat and clean, the parking is convenient, and the breakfast is rich.
Original TextTranslated by Google
Response from Property: Hello, dear guests! First of all, thank you very much for choosing to stay at Home Inn Plus Shanghai Jingao Road. Thank you very much for your recognition and evaluation of the hotel. The satisfaction of you and every guest is the direction of our work. We will improve the service details more seriously and strive for better service quality to serve you and every guest. We look forward to your coming again! (Hotel General Manager: Amy)
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Guest User
2-bed Room
Stayed in Jul 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 9, 2023
The room is clean and tidy, very good, the attitude of the service staff is very good, it is recommended
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for choosing to stay at Home Inn Plus Shanghai Jingao Road and for giving us a good review! A happy life is inseparable from your support, and a bright mood is inseparable from your approval. I am grateful for your support. With your encouragement, Xiaoru will work harder. Looking forward to seeing you again! (Hotel General Manager: Amy)
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Anonymous User
Featured Queen Room
Stayed in Oct 2023
Business travelers
1 review
2.7/5
Posted on Oct 21, 2023
The carpet in the room had a peculiar smell and a musty smell. There was no tissue paper in the room. The power was still out at around 7pm. When I asked when the call came, I couldn't tell. I was on hold for about half an hour. There were several female front desk ladies with very arrogant attitudes. Moreover, the delivery boy was yelled at for no reason. When someone told him properly, the front desk started calling him and he was shocked.
I couldn't bear it after staying for two days. I switched to all seasons. All seasons are still comfortable and friendly.
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Original TextTranslated by Google
Response from Property: Hello dear guests! First of all, thank you very much for choosing to stay at Home Inn Select Hotel Shanghai Jingao Road. The hotel is equipped with a 24-hour self-service laundry room, freshly ground coffee machine in the lobby, tea, free parking, a 100-square-meter conference room that can accommodate 60 people, a leisure business area, full network coverage, self-service magic box vending machines, and robot meal delivery services. Allowing you to enjoy a safe and high-quality experience in office, social, accommodation and other aspects in every area of the hotel. We are very sorry to have brought you an unpleasant check-in experience. In response to your feedback, we will immediately strengthen training for our staff and urge immediate improvements. We hope that you will have a more satisfactory check-in experience when you come again. Wish you a happy life! All the best! Home Inn Select looks forward to your visit again! (Hotel General Manager: Amy)
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Anonymous User
2-bed Room
Stayed in Feb 2023
Business travelers
96 review
4.5/5
Great
Posted on Feb 25, 2023
Hotel in an industrial area, near customers. There are not many surrounding facilities, and the nearest eating place is about 10 minutes away. The hotel has free coffee, and tenants can use it for free.
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for choosing to stay at Home Inn Plus Shanghai Jingao Road and giving us a good review! Listen to your favorite songs quietly, watch people you like from afar, and visit your favorite hotel often! (Hotel General Manager: Grace)
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Guest User
Queen Room With Memory Foam Mattress
Stayed in Jun 2023
Business travelers
16 review
1.0/5
Posted on Jun 29, 2023
I've stayed in the worst hotel ever. If you check in at 6:00 p.m. and the room is not taken care of, it's fine to wait for more than ten minutes. Catch the high-speed train in the morning, go to the breakfast room at 6:30 to get some breakfast to take away, and there are no breakfast shops around. The waiter had a very bad attitude and said no, saying that they had to wait until 7 o'clock to take pictures. This service industry is really speechless.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!首先非常感謝您選擇入住如家精選酒店上海金高路店。酒店配有24小時自助洗衣房、大堂現磨咖啡機、茶水、免費停車場、可容納60人的100㎡會議室、休閑商務區、網絡全覆蓋、自助魔盒售賣機,機器人送餐服務,讓您在酒店的每個區域享受辦公室、社交、住宿等多方面的安全優質體驗。 非常抱歉給您帶來了不愉快的入住體驗,對於您反饋的問題,我們立即針對此問題給員工進行加強培訓及督促立即改進,希望您再次蒞臨的時候給您更加滿意的入住體驗。祝您生活愉快!事事順心如意!如家精選期待您的再次光臨!(酒店總經理:Amy)
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Guest User
2-bed Room
Stayed in May 2023
Solo travelers
2 review
1.0/5
Posted on May 23, 2023
The attitude towards the waiter is very speechless, and all kinds of communication are not smooth. First, he refused to delay check-out, and then he used all kinds of tricks to apply for a gold card. After the completion, he refused to honor the free upgrade of the room, and found reasons for refusing to refund. After many times of communication, I finally agreed to return the card. Afterwards, it was obvious that the service attitude was very bad and I received a bad review.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!首先非常感謝您選擇入住如家精選酒店上海金高路店。酒店配有24小時自助洗衣房、大堂現磨咖啡機、茶水、免費停車場、可容納60人的100㎡會議室、休閑商務區、網絡全覆蓋、自助魔盒售賣機,機器人送餐服務,讓您在酒店的每個區域享受辦公室、社交、住宿等多方面的安全優質體驗。 非常抱歉給您帶來了不愉快的入住體驗,對於您反饋的問題,我們立即針對此問題給員工進行加強培訓及督促立即改進,希望您再次蒞臨的時候給您更加滿意的入住體驗。祝您生活愉快!事事順心如意!如家精選期待您的再次光臨!(酒店總經理:Amy)
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Guest User
Queen Room
Stayed in May 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on May 18, 2023
At the beginning, I didn't report too much expectation, and I felt that it was at the same level as Home Inns who usually stay in other cities. But after checking in, I realized that this is the cleanest and brightest hotel compared to similar hotels! Comfortable, nice!
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for choosing to stay at Home Inn Plus Shanghai Jingao Road and for giving us a good review! A happy life is inseparable from your support, and a bright mood is inseparable from your approval. I am grateful for your support. With your encouragement, Xiaoru will work harder. Looking forward to seeing you again! (Hotel General Manager: Amy)
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Lina Huang
Queen Room
Stayed in Apr 2023
Solo travelers
1 review
4.2/5
Very Good
Posted on May 8, 2023
The room is big, the decoration is also very new, the sound insulation is not good.
As soon as you step into the room, there is a strong smell of smoke, but the front desk says that the whole building is non-smoking... I hope that the control can be strengthened.
Original TextTranslated by Google
Response from Property: Hello, dear guests! First of all, thank you very much for choosing to stay at Home Inn Plus Shanghai Jingao Road. I am very sorry to bring you an unpleasant check-in experience. Regarding your feedback, we will immediately provide staff with enhanced training on this issue and urge immediate improvement. We will provide you with a quieter room next time. We hope that you will give us your feedback when you come again Your more satisfactory stay experience. wish you a happy life! Everything goes well! Homeinn Select looks forward to your coming again! (Hotel General Manager: Amy)
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Guest User
Queen Room With Memory Foam Mattress
Stayed in Jan 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 15, 2023
The service attitude of the staff is very good
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for choosing to stay at Homeinn Plus Shanghai Jingao Road and giving us a good review! The hotel is committed to providing you with a cordial and thoughtful stay experience, and sincerely look forward to your visit again! (Hotel General Manager: Grace)