To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.8
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All reviews(3322)
Positive reviews(3250)
Reviews with photos/video(916)
Classy environment(729)
Friendly front desk staff(350)
Garden view(228)
Delicious breakfast(225)
Well designed(146)
Located downtown(93)
Tasty restaurant(32)
Excellent afternoon tea(31)
Negative reviews(72)
Daniele Piccardi
One Bedroom Suite
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Old and classic style. A piece of Europe :)
Suggestion: buy the clubhouse access
Response from Property: Dear guest,Thank you for choosing InterContinental Shanghai Ruijin!We were pleased to read you like our location convenient and enjoyed the extensive gardens and historic ambiance. We look forward to welcoming you back to our hotel again.Best regards,InterContinental Shanghai Ruijin
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Guest User
One Bedroom Suite
Stayed in Jul 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Beautiful heritage property and designs! Attentive service and wonderful staff especially at the Club Lounge :)
6/8
Response from Property: Dear guest,Thank you for choosing InterContinental Shanghai Ruijin!We were pleased to read you like our location convenient and enjoyed the extensive gardens and historic ambiance. And thank you for your compliments of our service.We look forward to welcoming you back to our hotel again.Best regards,InterContinental Shanghai Ruijin
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WAN CHAN
Classic Garden Residence
Stayed in May 2024
Family
5 review
4.7/5
Amazing
Posted on Jun 4, 2024
A very beautiful garden hotel. Location is strategic for us to explore around.
Response from Property: Dear guest,Thank you for choosing InterContinental Shanghai Ruijin!We were pleased to read you like our location convenient and enjoyed the extensive gardens and historic ambiance.We look forward to welcoming you back to our hotel again.Best regards,InterContinental Shanghai Ruijin
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Xin Ping
1 king Classic Art Deco Residence
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 8, 2025
Service was outstanding. especially Mr Tony cao did fantastic jobs for ours.
Response from Property: Dear guest,Thank you for choosing InterContinental Shanghai Ruijin!We were pleased to read you enjoy your stay at our hotel. And thank you for your compliments of our service.We look forward to welcoming you back to our hotel again.Best regards,InterContinental Shanghai Ruijin
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Guest User
Classic Garden Residence
Stayed in Sep 2024
Travel with friends
4 review
4.5/5
Great
Posted on Oct 2, 2024
initially i was given room in building 3 which is a bit old andhas musky smell, after my conplain, i was given room in main building which is satiafactory
Response from Property: Dear guest,Thank you for choosing InterContinental Shanghai Ruijin!We look forward to welcoming you back to our hotel again.Best regards,InterContinental Shanghai Ruijin
Nathan
Classic Garden Residence
Stayed in Jul 2024
Family
1 review
4.2/5
Very Good
Posted on Jul 24, 2024
I would 100% return here. Reasonable value compared to others in a similar location. Immaculately kept rooms on a historic site. Great service. They upgraded our rooms as the first room had beds too small. The only let down was that they didn’t let us swim because we didn’t have swimming caps. The pool facility is also old, could do with a complete renovation (see Conrad Beijing for a hotel swimming pool done well)
Response from Property: Dear Guest,Thank you for choosing InterContinental Shanghai Ruijin!We were pleased to read you like our location convenient and enjoyed the extensive gardens and historic ambiance. And thank you for your compliments of our service. We strive to provide professional, personal and memorable experiences for our guests. Thank you for your conmments of our pool facility, we will work on with my team and ensure those concern areas will be rectified.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regardsInterContinental Shanghai Ruijin
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Tlaloc alda
Classic Garden Residence
Stayed in Jul 2024
Couples
18 review
1.7/5
Posted on Jul 23, 2024
It is the area with the most traffic congestion in Shanghai. The history of the building does not camouflage the rancid rooms that smell musty and whose details are anything but delicate.
Response from Property: Dear Guest,Greetings from InterContinental Shanghai Ruijin!Thank you very much for taking the time in completing the guest survey and appreciate you trust in IHG brand and choose our hotel. Please accept our sincere apologies for the unhappy experiences happened. We are truly sorry to hear your bad experience with us during the stay. We will work on with my team and ensure those concern areas will be rectified.Again, we sincere hope you would grant us an opportunity that warmly welcoming you stay with us again in near future. Kim PowleyManaging DirectorInterContinental Shanghai Ruijin
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Wai Ching Virginia
Classic Garden Residence
Stayed in Jun 2024
Family
5 review
4.2/5
Very Good
Posted on Jul 1, 2024
The people are very helpful and they are all very nice. I haven’t had a chance to check out their swimming pool. Will definitely re-visit this hotel
Response from Property: Dear guest,Thank you for choosing InterContinental Shanghai Ruijin!And thank you for your compliments of our service.We look forward to welcoming you back to our hotel again.Best regards,InterContinental Shanghai Ruijin
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Guest User
1 King Classic Garden Residence
Stayed in Dec 2023
Couples
1 review
3.0/5
Posted on Dec 9, 2023
Expected too much, received too less. very complicated if it's your first time, to find the main building for reception, no clear signs then no directions for the parking lot. Nobody to greet you outside, neither inside, nobody cares you're there, that's not normal for Intercontinental, maybe all the employers were in a bad mood. The hotel nicely offered an upgrade to a suite, I don't want to sound ungrateful but there was only two tiny windows, it was dark and smelly, the air purifier was not enough the clean the room bad smell, no window at all in the suite living room. Beside that, on Saturday they were making maintenance in the garage and a terrible toxic smell was coming to our suite on the 4th floor!! Not only to our room but to the whole hotel areas, outside as well. with a room that has a very small window, was quite uncomfortable to enjoy the room, I felt jealous of the other rooms who has a proper and big window. So I'm still not sure if it was really a good thing accepting the upgrade. The breakfast was very nice and not crowded, food seves well. they have a nice garden, public and one reserved only for hotel guests, that gives you some peace to relax as the hotel area is invaded everyday by outsiders to take pictures, would be much better if has more places to sit, to stay beside the fountain, we sat on the floor. Intercontinental Ruijin is a beautiful property that should be an amazing place to stay but right now, I don't recommend.
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Response from Property: Dear Guest,Greetings from InterContinental Shanghai Ruijin!Thank you very much for taking the time in completing the guest survey and appreciate you trust in IHG brand and choose our hotel. Please accept our sincere apologies for the unhappy experiences happened. We are truly sorry to hear your bad experience with us during the stay. We will work on with my team and ensure those concern areas will be rectified.Again, we sincere hope you would grant us an opportunity that warmly welcoming you stay with us again in near future. InterContinental Shanghai Ruijin
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Guest User
Classic Garden Residence
Stayed in Jun 2024
Couples
2 review
4.5/5
Great
Posted on Jun 10, 2024
Service was really tight, as foreigners that spoke the language I found it really challenging to deal with the restrictions in place and the lack of communication.
My partner is vegetarian. Breakfast was not signaled properly specially the dimsum area
Response from Property: Dear guest,Thank you for choosing InterContinental Shanghai Ruijin.Thank you for your suggestion, we will work on with my team and ensure those concern areas will be rectified.We look forward to welcoming you back to our hotel again.Best regards,InterContinental Shanghai Ruijin
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Guest User
Classic Garden Residence
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 6, 2024
Service was excellent. Clean room and large bathroom. Walking distance to Tianzifang. Thank you for the free upgrade to make the stay more comfortable for our family.
Response from Property: Dear guest,Thank you for choosing InterContinental Shanghai Ruijin!We were pleased to read you like our location convenient. And thank you for your compliments of our service.We look forward to welcoming you back to our hotel again.Best regards,InterContinental Shanghai Ruijin
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Guest User
Classic Garden Residence
Stayed in May 2024
Family
1 review
2.0/5
Posted on May 15, 2024
You won’t be treated well unless you book an executive room. Light of the room is broken. I spotted the fees is inaccurate when check out but not received reasoned explanation and no apologies.
Location is good but overall, not recommend.
Response from Property: Dear Guest,Greetings from InterContinental Shanghai Ruijin!Thank you very much for taking the time in completing the guest survey and appreciate you trust in IHG brand and choose our hotel. Please accept our sincere apologies for the unhappy experiences happened. We are truly sorry to hear your bad experience with us during the stay. We will work on with my team and ensure those concern areas will be rectified.Again, we sincere hope you would grant us an opportunity that warmly welcoming you stay with us again in near future. InterContinental Shanghai Ruijin
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Guest User
1 King Premium
Stayed in Apr 2024
Couples
3 review
2.5/5
Posted on Apr 5, 2024
The grounds are beautiful and I’m sure at one time the hotel was beautiful. However it’s lacking basic service and attention to the overall customers experience. When you arrive you’re lost. There’s no signs to the reception so you just walk around until you can find it. The shower pressure was very low and not hot. Real bummer. I don’t think there was a fridge. The mattress is super bouncy-not my preference. The worst part of my experience was when I changed into my swimsuit and went to use the pool and everyone from the attendant to the manager told me I couldn’t use the pool without a swim cap. There is not mention of this on the policy general policy or on the pool policy page. I saw no mention at at the pool. Then they wanted to sell me a swim cap for ¥100. I should mention here that I have no hair. Bald completely. The staff and management had no interest in accommodating me other than to sell me a cap.
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Response from Property: Dear Guest,Greetings from InterContinental Shanghai Ruijin!Thank you very much for taking the time in completing the guest survey and appreciate you trust in IHG brand and choose our hotel.Please accept our sincere apologies for the unhappy experiences happened. We are truly sorry to hear your bad experience with us during the stay. We will work on with my team and ensure those concern areas will be rectified.If you need any further help, please contact us with the offical phone number and transfer to the Guest Service Manager.Again, we sincere hope you would grant us an opportunity that warmly welcoming you stay with us again in near future.InterContinental Shanghai Ruijin
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Guest User
Classic Garden Residence
Stayed in Apr 2024
Couples
7 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The counter staff were superb. We were upgraded to a room on the 8th Floor with a view on the gardens. The staff showed us the short cut to the nearby metro station, shock help a lot when we explored the area around. The gardens in Spring were splendid. All sorts of cherry blossoms were in full bloom. The breakfasts had plenty of choices and were delicious. The historical buildings were well kept and worth visiting.
Response from Property: Dear guest,Thank you for choosing InterContinental Shanghai Ruijin!We were pleased to read you like our location convenient and enjoyed the extensive gardens and historic ambiance. And thank you for your compliments of our service.We look forward to welcoming you back to our hotel again.Best regards,InterContinental Shanghai Ruijin
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Guest User
1 King Classic Garden Residence
Stayed in Oct 2023
Couples
1 review
4.7/5
Amazing
Posted on Oct 22, 2023
it was good . it’s close to iapm and was convenient. I would like to come again.
Response from Property: Dear guest,Thank you for choosing InterContinental Shanghai Ruijin!We were pleased to read you found our location convenient and we look forward to welcoming you back to our hotel again.Best regards,InterContinental Shanghai Ruijin