Shanghai Moller Villa Hotel Reviews
Shanghai Moller Villa Hotel
No.30 Shaanxi South Road, Jing'an District, Shanghai, 200040, ChinaView Hotel Details
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Shanghai Moller Villa Hotel Guest Reviews
4.7/5
Outstanding
2245 review
Verified reviewsLocation4.8
Amenities4.6
Service4.7
Cleanliness4.8
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All reviews(2245)
Positive reviews(2195)
Reviews with photos/video(1159)
Delicious breakfast(352)
Well designed(176)
Loved the view(160)
Friendly front desk staff(79)
Tasty restaurant(35)
Perfect for kids(27)
Located downtown(21)
Excellent afternoon tea(18)
Negative reviews(50)
Jay0681
Superior Double Room
Stayed in Jun 2024
Solo travelers
3 review
Outstanding
Posted on Jul 16, 2024
It was a really special experience in Shanghai. So nice and kind staff and beautiful garden!
6/10
Response from Property: Dear guest, Thank you for staying at our hotel. Moller Villa is a unique northern European Norway-style architecture with more than 80 years history that located at No.30 South Shaanxi Road downtown Shanghai. It rounded up with the world famous Bund, Nanjing Road, Huaihai Road, Shanghai Exhibition Center, Xin Tian Di，the new world shopping center, cultural and entertainment center etc. It also closes to the subway and viaduct that make very convenient transportation for the guests between the hotel and the airport. Its geographical position is so advantaged that attract countless guests. We will strive to provide you and your family with quality service.We also look forward to your coming again.
Em Kei
Superior Double Room
Stayed in Jun 2024
Family
22 review
Outstanding
Posted on Jun 10, 2024
The hotel is very well located and beautiful. We live in Shanghai and had been curious about it. The tour was in Chinese but since I read the book available at the hotel I was able to see the different areas. When the guide spoke I turned on my translator and was able to follow along. Ethan at the front desk was amazing he was very helpful and kind. He made our stay a memorable one.
Response from Property: Dear guest, Thank you for staying at our hotel.MOLLER VILLA originated from a little girl's dream, is a beautiful European castle. It has been open for 22 years, Thank you for your love and support as always.We will work hard to improve the inadequacies. At this moment we will always remember the satisfaction and praise of our guests is the driving force for us to continue to move forward.We will strive to provide you and your family with quality service.We also look forward to your coming again.
Silvino
Moller Elegant Room
Stayed in May 2024
Couples
23 review
Great
Posted on May 7, 2024
We’ve always been intrigued by this hotel. We enjoyed the rich history of the place. This is reflected by the intricate details found throughout the hotel—beautiful wood parquet, stained glass, etc. Our room was great, and the bathroom has luxe sundries and facilities (Dyson hairdryer, heated toilet seat, bidet). Included in our room is the access to the Executive Lounge, which offers beverages (canned drinks, a bottle of red and white wine, a bottle of liquor, coffee and tea) and an assortment of packaged snacks, biscuits, and pastries. We didn’t take the tour because they don’t offer it in English. The breakfast was just ok.
6/10
Response from Property: Dear guests, thank you for your favor and for leaving us a good review. Mahler Villa originated from the dreamlike wonders of Mr. Mahler's youngest daughter. Its creation is full of the father's deep love for his daughter, and it also records the legendary past of the Mahler family. We are honored to receive your pleasant stay feedback and beautiful photos. Thank you for sharing the most beautiful scenery with the guests. Snacks, drinks and fruits in the guest rooms are free to enjoy, and the bedding is customized, in order to create a warm and comfortable leisure environment for our guests. Your affirmation and praise for our overall service is the best motivation for us to keep our original aspirations in mind. At this moment, we will be united in our hearts and keep this best state and the best service at all times, providing you and your family with exquisite and warm services. We sincerely look forward to your visit again and wish you a happy life!
Hua Soon
Superior Double Room
Stayed in Dec 2023
Couples
8 review
Outstanding
Posted on Dec 31, 2023
Moller Villa is a hotel I will recommend strongly to stay if you visit Shanghai. The architecture is unique and well furnished interior. You should join in the guided tour at 10am daily to learn more about the history of the building and their owners.
Response from Property: Dear guest, Thank you for staying at our hotel.MOLLER VILLA originated from a little girl's dream, is a beautiful European castle. It has been open for 21 years, Thank you for your love and support as always. At this moment we will always remember the satisfaction and praise of our guests is the driving force for us to continue to move forward.We will strive to provide you and your family with quality service.We also look forward to your and your family visit again.
Klemmt Christoph
Superior Double Room
Stayed in Jun 2024
Couples
5 review
Very Good
Posted on Jul 15, 2024
Lovely villa in the centre of Shanghai. Be careful though, there is an old villa and a new addition. You want to be sure to stay in the old building.
Response from Property: Dear guest, Thank you for staying at our hotel.MOLLER VILLA originated from a little girl's dream, is a beautiful European castle. It has been open for 22 years, Thank you for your love and support as always.We will work hard to improve the inadequacies. At this moment we will always remember the satisfaction and praise of our guests is the driving force for us to continue to move forward.We will strive to provide you and your family with quality service.We also look forward to your coming again.
CHAOYU
Boutique Room (Terrace)
Stayed in Jun 2024
Couples
2 review
Outstanding
Posted on Jul 1, 2024
not bad, but not expect a comprehensive facilities and you have to wait up a long time to check in.
Response from Property: Dear guest, Thank you for staying at our hotel.MOLLER VILLA originated from a little girl's dream, is a beautiful European castle. It has been open for 22 years, Thank you for your love and support as always.We will work hard to improve the inadequacies. At this moment we will always remember the satisfaction and praise of our guests is the driving force for us to continue to move forward.We will strive to provide you and your family with quality service.We also look forward to your coming again.
Popito Viajero
Superior Double Room
Stayed in Dec 2023
Solo travelers
28 review
Amazing
Posted on Dec 5, 2023
The building is very special, it’s obviously got character but well the inside is very dated, some of the fixtures are not very well detailed for example the shower has some screws coming off and well it’s an old building so it’s understandable, the breakfast was good so was the coffee but half of the staff was friendly and half was a bit careless. It was a good experience.
Response from Property: Dear guest, Thank you for staying at our hotel.MOLLER VILLA originated from a little girl's dream, is a beautiful European castle. It has been open for 21 years, Thank you for your love and support as always.We will work hard to improve the inadequacies. At this moment we will always remember the satisfaction and praise of our guests is the driving force for us to continue to move forward.We will strive to provide you and your family with quality service.We also look forward to your and your family visit again.
Salmon
Superior Business Queen Room
Stayed in Apr 2024
Couples
6 review
Very Good
Posted on Apr 29, 2024
The hotel is very good. It is not my first time there. I really chose it again because it was nice, though I can't understand why in the both time the front desk suggested to give us an upgrade to an attic room. The previous time I accepted, but apparently the room was so narrow and I didn't like it. Maybe others like it, it is just my opinion. The second time when I went they also suggested this upgrade but we preferred to stay in the room we chose. They were very helpful and nice
Response from Property: Dear guest, Thank you for staying at our hotel.MOLLER VILLA originated from a little girl's dream, is a beautiful European castle. It has been open for 22 years, Thank you for your love and support as always.We will work hard to improve the inadequacies. At this moment we will always remember the satisfaction and praise of our guests is the driving force for us to continue to move forward.We will strive to provide you and your family with quality service.We also look forward to your coming again.
ANTONINO Parrilla
Guestroom (Double bed)
Stayed in Apr 2024
Family
1 review
Posted on Apr 13, 2024
Seen all the time moving the trash from one building to another and passing the front door is not the best view for the guest.
Some guest very loud during breakfast, staff should take care of and advise this type of guess, the rest of the guest don't need to suffer this behavior.
Response from Property: Dear guests, thank you for staying and leave us a message. The villa hotel belongs to the fantasy dream of a beautiful little girl, it presents the father's affectionate love for his daughter, as a beautiful castle-like hotel, it has been operating for 22 years, favored and loved by guests. We have received your feedback on your stay, and we apologize for the unpleasantness during the breakfast service. At this moment, we will still do a good job of proactive service to customers, and retrain front-line staff for weak links, we sincerely look forward to your visit again, and wish you a happy life!
Mark C Lilly
Superior Double Room
Stayed in Dec 2023
Couples
33 review
Amazing
Posted on Jan 6, 2024
AWESOME property. I have stayed here many times and this hotel comes HIGHLY reccomended!! A paradise oasis among the modern Shanghai landscape.
Response from Property: Dear guest, Thank you for staying at our hotel.MOLLER VILLA originated from a little girl's dream, is a beautiful European castle. It has been open for 22 years, Thank you for your love and support as always. At this moment we will always remember the satisfaction and praise of our guests is the driving force for us to continue to move forward.We will strive to provide you and your family with quality service.We also look forward to your and your family visit again.
NeilJ
Boutique Room (Terrace)
Stayed in Jun 2023
Travel with friends
50 review
Outstanding
Posted on Jul 4, 2023
This old German Hotel in Shanghai is a timeless gem that encapsulates the city's rich history. This old-world establishment effortlessly blends German heritage with modern comfort. With its quaint charm, attentive staff, and convenient location, it offers an enchanting stay for those seeking a touch of nostalgia. Highly recommended.
Response from Property: Dear guests, thank you for coming and leaving comments for us. Villa Hotel is a dream castle, since the operation of the favored and favored by guests. We are honored to receive your affirmation and support. We will continue this beautiful autumn, for you and your family to provide warm and thoughtful service, we sincerely look forward to your visit again, thank you.
Guest User
Superior Room (2 beds)
Stayed in Nov 2023
Travel with friends
3 review
Great
Posted on Nov 28, 2023
Beautiful hotel and clean hotel. Thanks to trip.com for selecting this hotel for my replacement.
Henris
Superior Business Queen Room
Stayed in Feb 2024
Couples
11 review
Amazing
Posted on Feb 4, 2024
Great venue for an almost enchanted experience in the middle of Shanghai.
Response from Property: Dear guest, Thank you for staying at our hotel.MOLLER VILLA originated from a little girl's dream, is a beautiful European castle. It has been open for 21 years, Thank you for your love and support as always.We will work hard to improve the inadequacies. At this moment we will always remember the satisfaction and praise of our guests is the driving force for us to continue to move forward.We will strive to provide you and your family with quality service.We also look forward to your and your family visit again.
Huishanjinuobili
Luxury Room
Stayed in Nov 2023
Booked for others
3 review
Very Good
Posted on Nov 6, 2023
They called us twice at 8 and 10 p.m., asking me to come back to the front desk. Then someone came to our room and took a pic of my passport, my visa, and the stamp of my last entry to China.
Response from Property: Dear guest, Thank you for staying at our hotel.MOLLER VILLA originated from a little girl's dream, is a beautiful European castle. It has been open for 21 years, Thank you for your love and support as always.Check-in information is a necessary part of our work. If the staff does not do in place, please understand, we will strengthen training. At this moment we will always remember the satisfaction and praise of our guests is the driving force for us to continue to move forward.We will strive to provide you and your family with quality service.We also look forward to your and your family visit again.
Traveling Thespian
Boutique Room (Terrace)
Stayed in Apr 2023
Couples
24 review
Great
Posted on May 2, 2023
This hotel is in a great location for restaurants and bars. The hotel itself is quirky and beautiful. Sadly the lady at breakfast didn't speak English and just abandoned me to help Chinese speaking customers.
6/7
Response from Property: Dear guest, thank you for your stay and leave a message for us. The Villa Hotel belongs to the fantasy dream of a beautiful little girl. It presents the kind love of a father to his daughter. As a beautiful castle-style hotel, it has been in operation for 21 years and is deeply favored and loved by guests. We have read your check-in feedback. During the breakfast service, we apologize for the inconvenience caused to you due to language negligence, and please give us some understanding and support. At this moment, we will still do a good job in proactive service to customers, and complete retraining of front-line staff for the weak links in English. We also sincerely look forward to your visit again and wish you a happy life! Dear guests, thank you for staying and leave us a message. The villa hotel belongs to the fantasy dream of a beautiful little girl, it presents the father's affectionate love for his daughter, as a beautiful castle-like hotel, it has been operating for 21 years, favored and loved by guests. We have received your feedback on your stay, and we apologize for the unpleasantness caused by language inadvertently during the breakfast service, and ask for your understanding and support. At this moment, we will still do a good job of proactive service to customers, and retrain front-line staff for English weak links, we sincerely look forward to your visit again, and wish you a happy life!