Xijiao State Guest Hotel Reviews

Response from Property: Dear guest, thank you very much for your recognition of the hotel, sincerely looking forward to your visit again.

Response from Property: Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

Response from Property: Dear guest, hello! First of all, please allow me to express my sincerest thanks to you on behalf of all the staff of Xijiao Hotel. Your satisfaction and wonderful stay experience are our greatest honor. We are deeply pleased to read your letter. Your praise for Xijiao Hotel is the highest recognition of our work. We are very happy to hear that you are satisfied with the warmth and comfort of the guest room. We are well aware of the importance of bedding and shower quality to the stay experience, so we have been committed to providing high-quality bedding and facilities to ensure the comfort and relaxation of every guest. Xijiao Hotel is famous for its beautiful garden landscape and quiet environment. We are committed to creating a living space that makes you happy physically and mentally, so that you can find a quiet oasis in your busy life. We are proud to be the choice of tourists from all over the country. The arrival of every guest is a test of our service quality. We always greet every guest with the highest standards. We are very grateful for your recognition, and your satisfaction is our driving force for continuous progress. Your wonderful experience is the purpose of our service, and we will continue to work hard to provide you with better services. Here, we especially thank you for your love for Xijiao Hotel and look forward to your visit again in the future. If you have any suggestions or need help, please feel free to contact us, we will serve you wholeheartedly. Thank you again for your choice, wish you a happy life, and look forward to meeting you again in Xijiao! Shanghai Xijiao Hotel

Response from Property: Dear guest, first of all, I would like to express my sincere thanks for your package experience of booking our hotel on Ctrip! It sounds like your weekend stay in Xijiao with your mother was an unforgettable experience. We are very happy that you like the hotel garden. Both the inner garden and the outer garden can make you feel the tranquility and beauty of nature. The rainy weather on Saturday and the sunny weather on Sunday, coupled with the comfortable temperature of 22-26 degrees Celsius, really added a lot of comfort to your journey. We are very pleased that you are satisfied with the quality of the hotel facilities and bedding. It is particularly worth mentioning that you like the sports center, the well-equipped, clean and tidy gym and swimming pool, as well as the tennis court you mentioned, which all show the comprehensive strength of our hotel. The wonton orange juice and hot shepherd's purse meat wontons you mentioned in the room are all carefully prepared by us. I am glad that these details make you feel special and satisfied. You are impressed by the cordiality and enthusiasm of the front desk, lobby, reception department and battery car service staff, which is the result of the joint efforts of our service team. We are very happy to hear your appreciation of the overall atmosphere of Xijiao and your blessings to the newlyweds of the lawn wedding. Our sports center is open from 7:00 am to 10:00 pm. We look forward to seeing you again in the future. Thank you again for sharing and choosing our hotel. If you have any questions or need help, please feel free to contact us. We are here and ready to serve you at any time. I wish you and your family good health and happiness, and look forward to seeing you again! Sincerest regards. Shanghai Xijiao Hotel

Response from Property: Dear guest, hello! First of all, I would like to express my warmest congratulations to you and your mother on your wonderful journey in Xijiao. From your description, we feel that the time you and your mother spent in our hotel was full of warmth and surprise, which makes us feel honored. Your words are full of praise for the hotel service and experience, especially the following points impressed us: the enthusiasm and meticulous care of the security brother, the initiative to provide battery car service, and the thoughtful reminders at check-in and check-out. The choice and experience of the guest rooms, especially the view room and small balcony, and the recommendation of the room type where peacocks appear on the first floor. The buffet selection and dining arrangement of the restaurant, as well as the beautiful scenery of the garden and the atmosphere of the natural oxygen bar. Your experience not only proves that Xijiao Hotel is the white moonlight in the hearts of your mother's generation, but also shows the care and effort of our hotel in service. Your satisfaction and surprise are our greatest achievements. We are very happy to hear that you and your mother can also feel the warmth and care of the hotel on typhoon days. Despite the bad weather, our service is consistent. I hope you and your mother have found a safe haven in the safety and comfort of the hotel. Thank you again for your sharing and feedback. Your satisfaction is our driving force. We look forward to having the opportunity to serve you and your family again. I wish you and your mother a happy life. We look forward to welcoming you again in Xijiao in the near future to make up for the regret of not being able to enjoy your stay this time. Sincerest regards. Shanghai Xijiao Hotel

Response from Property: Dear guest, hello! We are very grateful that you and your mother chose Xijiao Hotel as your travel destination. Your satisfaction and trust mean a lot to us. We understand that you have experienced our service and environment during this hurried journey, but there are more wonderful things waiting for you to explore. We look forward to your next visit, when we will wholeheartedly arrange a more enriching and memorable experience for you. Chen Wei's professional and caring service is a microcosm of our team, and we are very happy that his help can make you feel at home. Please feel free to let us know your needs and expectations, and we will do our best to meet them. Thank you again for your recommendation and valuable advice. We look forward to meeting you and your family again and creating more wonderful memories together. Shanghai Xijiao Hotel

Response from Property: Dear guest, hello! First of all, please allow me to express our deepest gratitude to you on behalf of all the staff of Xijiao Hotel. Your evaluation is not only a recognition of our work, but also a great affirmation of our service quality. You mentioned that "Xijiao Hotel is worthy of being a state guesthouse, full of righteousness and yang energy", and "as soon as you enter the door, you can smell the oxygen and sweet-scented osmanthus fragrance". These details make us feel very proud. We have been committed to creating an environment full of vitality and positive energy, so that every guest can feel the harmony and comfort of nature here. We are deeply gratified for your experience of walking in the ancient trees and jungles in the rain. Such natural landscapes can really help people replenish energy and aura, and relax and restore the body and mind. We are honored by your appreciation of the hotel's decoration style and your evaluation of the comfort of the bed. We are well aware that as a state guesthouse, we must not only maintain the traditional sense of luxury, but also keep pace with the times and provide an accommodation experience that conforms to modern aesthetics and comfort. Your service experience has also received our attention. We are very happy to hear your evaluation of the politeness and thoughtfulness of the service staff, which is the best proof of our employee training. Finally, your recommendation of the hotel and your recognition of the hotel as a place for national leaders to stay are the highest praise for us. We promise to continue to maintain this level of service and provide every guest with a "very relaxing" experience. Thank you again for your valuable advice and trust. We look forward to your visit again, and we also look forward to more friends like you coming to Xijiao Hotel to enjoy this tranquility and beauty together. Shanghai Xijiao Hotel

Response from Property: Dear guest, first of all, we sincerely thank you for choosing Xijiao Hotel and leaving us such a good review. Your satisfaction and recognition are the greatest encouragement to our work. We are honored that you mentioned that Xijiao Hotel is worthy of being a state guesthouse with complete facilities and first-class service. We are very glad that you are satisfied with the detailed design of the swimming pool, which proves that our efforts in providing high-quality accommodation experience have been recognized. The salute of the security guard at the door reflects our respect and courtesy to every guest, and the careful care of the hotel garden provides you and your family with a pleasant leisure environment. Your trip is a complete success, and the happiness of the children is our greatest wish. We are very happy to hear that your trip is very successful and they are happy in the hotel. This proves that we not only pay attention to the needs of adult guests, but also are committed to providing unforgettable experiences for family guests. Your evaluation is not only an affirmation of our work, but also an incentive for our future work. We promise to continue to maintain high standards of service and continuously optimize facilities to ensure that every guest can enjoy an unparalleled accommodation experience at Xijiao Hotel. Thank you again for your choice and trust. We look forward to your visit again and promise to provide you with a more memorable accommodation experience. Sincerest thanks. Shanghai Xijiao State Guest House

Response from Property: Dear guest, first of all, we sincerely thank you for your recommendation and sharing of Xijiao Hotel. Your evaluation and itinerary planning not only show your love for our hotel, but also provide valuable reference for other family tourists. We are very happy that you mentioned that Xijiao Hotel is very suitable for bringing children. We have been committed to providing family tourists with a comfortable and convenient accommodation environment, as well as rich entertainment activities to meet the needs of different age groups. You suggested coming early in the morning to drop off the luggage and then go to the park to play, which is a very good suggestion. Our garden environment is beautiful and a good place for children to play. At the same time, you mentioned that you can bring sandwiches for lunch, which is convenient and economical, and also reflects your careful planning of the trip. You also mentioned that you can go to the sports center to swim after checking in in the afternoon, which is a good way to relax. Our sports center is well-equipped to meet the needs of different swimming enthusiasts. We are honored by your praise for the hotel's buffet dinner, especially the salmon and pig's trotter soup. We have been committed to providing high-quality catering services to ensure that every guest can enjoy delicious food. The swimming or leisure activities you mentioned the next day, as well as the luggage storage and stroll in the back garden after checking out in the afternoon, all reflect your careful arrangements for the entire trip. Your experience is so rich that it really makes people feel that the two days are very fulfilling and happy. We are very grateful for your sharing, and your satisfaction and happiness are our greatest pursuit. We look forward to more family tourists coming to Xijiao Hotel to experience our services and create beautiful memories. Thank you again for your recommendation and valuable comments. If you have any other suggestions or need help, please feel free to contact us. I wish you and your family a happy holiday at Xijiao Hotel! My sincerest regards. Shanghai Xijiao Hotel

Response from Property: Dear guest, first of all, we would like to express our deepest apologies for the inconvenience you encountered during your stay. We attach great importance to your feedback and thank you for sharing your experience frankly. Regarding the room situation you mentioned, we understand your concerns. The following is our response to the problems you encountered and future improvement measures: Room decoration and bedding issues: We admit that the hotel decoration is indeed a bit old, which is a feature given to us by history. However, we are deeply sorry for the stains on the walls of the room and the dents on the bed. We promise to clean the room and make necessary repairs immediately to ensure your comfort and satisfaction. Room service and privacy: We sincerely apologize for the behavior of the room aunt entering your room. This time entering your room is actually our routine turndown service. We respect the privacy of every guest. If you do not need turndown service, we also hope that guests can communicate effectively with the hotel in a timely manner. Pillowcase problem: We are deeply sorry for the stains on the pillowcase that have not been replaced. We will strengthen the training of room service staff to ensure that all details are properly handled. We are very grateful for your understanding and tolerance. To express our apology, we will provide you with the following compensation: a free afternoon tea experience to thank you for your support for our work. An opportunity to upgrade your room so that you can enjoy a more comfortable experience in your future stay. We promise to continuously improve our services to ensure that every guest's stay experience can meet our highest standards. We hope that you can give us a chance to choose our hotel again and look forward to your visit again. If you have any other suggestions or need further assistance, please feel free to contact us. We look forward to your valuable comments and hope to provide you with a more satisfactory accommodation experience in the days to come. Shanghai Xijiao Hotel

Response from Property: Dear guest, we sincerely thank you for your comprehensive evaluation of Xijiao Hotel. Your satisfaction and dissatisfaction are important references for us to improve and enhance our services. We are very pleased that you mentioned the excellent environment, the warm atmosphere for family outings during holidays, and the fact that there are mostly elderly people. Our goal is to create a place for guests of all ages to relax and enjoy. We are encouraged by your good comments on the service, and we are happy to know that our staff has shown our enthusiasm and professionalism in front of you. The greetings when meeting, the careful help during check-in and check-out, these are the concrete manifestations of our service concept. The rich variety of breakfast, as well as your love for salty syrup, low-fat milk and freshly squeezed juice, all let us know that our catering services have been recognized by you. We are very honored by your appreciation of the room decoration and latex mattresses and pillows, as well as the surprise of the robot delivering freshly squeezed orange juice. We are committed to providing a service experience that exceeds your expectations. You expressed great satisfaction with the facilities of the fitness center, which lets us know that we have done a good job in this regard. We are very happy that you can enjoy such a comprehensive fitness facility. However, you also mentioned some areas that need improvement. We attach great importance to your feedback and will immediately address these issues to ensure that every guest has a more perfect accommodation experience. We promise that we will arrange for an inspection and repair of the light strip issue as soon as possible; for the issues of the shower room, toilet and the number of plugs, we will consider making improvements in future renovation plans. Thank you again for your valuable comments. We look forward to your visit again and promise to continue to work hard to provide you with more meticulous service. Sincerest thanks. Shanghai Xijiao Hotel

Response from Property: Dear guest, thank you very much for your valuable review of Garden Hotel. Your experience sharing is very important to us. It not only helps us understand our guests' expectations, but also inspires us to continuously improve our service quality. You mentioned that although the hotel smells musty, the rooms are clean and tidy with no mold spots, which shows the hotel's efforts in maintenance. It is indeed not easy for a hotel that has been in such a state for many years to maintain it, and we appreciate this. You also mentioned that the hotel has a good magnetic field and a large green area. These natural elements indeed provide guests with a comfortable and natural environment, which is very suitable for purifying the mind. Such reviews are very gratifying to us as we strive to create a peaceful and relaxing stay for our guests. The quality of the service staff is also a highlight in your evaluation. We know that a highly qualified service team is key to providing excellent service, and we are delighted to hear that you spoke so highly of our service staff. Finally, you said that if you had the opportunity, you would choose to purify your mind. This is undoubtedly the highest praise for us. We promise to continue to maintain and improve our service standards to ensure that every guest can enjoy a satisfactory stay. Thank you again for your feedback. We look forward to your visit again and promise to continue working hard to provide you with a more unforgettable stay. I wish you a happy life. Shanghai Xijiao Hotel