Hebei Hotel Reviews

Bad experience in this hotel , actually the location is good , but their hospitality is very bad , one of their staff has a bad attitude ( the bald man , he is rude , lazy , not helpfull at all ) . My spring bed was very hard ( like you sleep in a board) , i can feel the springs ，unlike my children's room , its hard but not as hard as mine... In the middle of the night , i was very tired , i asked the solution from the front desk , they cant do anything and insist me to take 1 extra quilt to cover it to reduce the hardness of the springbed . They send 1 man ( the bald and lazy staff) to checked my bed and give me 1 extra quilt , the staff told me to turn over the bed by myself in the middle of the night! Or change my room with my children's room ( what a nonsense suggestion) .With no help from him me n my husband try to turn over the bed and put 1 extra quilt on it . The staff is not helping at all !! . No one can speak english , so it was difficult to communicate if you are foreigner . Needs an translation apps to communicate I give 4/ 5 for the location , 3/ 5 for cleanliness, 1/5 for the hospitality ( it was the worst hospitality i've ever had ) One more thing , there is a construction in front of the hotel , it starts early in the morning around 6 o clock , the sound is loudly , disturb your sleeps