Guest User
October 27, 2024
There is a reason why Ctrip has a low rating. The room was close to the workroom on the first night and it was very noisy, but this was beyond my control and I accepted it. So the front desk changed my room at around 1pm the next day. As a result, the room suddenly ran out of power at around 12pm on the third day. I called the front desk and they said that I had booked it separately and did not swipe the room card, so I went to the front desk to swipe the room card. Please, I have worked as a front desk staff at a single-brand four-star hotel and an international chain hotel before, and I have also stayed in hotels during travel. It is impossible that the reason is to swipe the room card. The room card can only open the door when the time is up. I can accept other reasons, but I cannot accept you lying to me. Moreover, when I went to the front desk to swipe the room card, the front desk verified the room number and swiped the room card for me without any explanation or apology. This is what I cannot accept the most. If it is true that the room card has electricity only when it is renewed on time, then why didn't they remind me when checking in and changing rooms? I don't know how Jinjiang Group trains. This is not caused by the guests. They deceive the guests and do not explain. May I ask if the front desk has been trained to be empathetic? The room is also very old and there are stains. The service provided by the housekeeping lady and the security brother was very good. Next time I come to Shanghai, I'd better spend a little more money and stay in a better hotel. After all, you get what you pay for. Don't have high expectations on the environment or service.
Original TextTranslation provided by Google