Yitel Premium (Shanghai Xuhui)

Yitel Premium (Shanghai Xuhui) Reviews

Yitel Premium (Shanghai Xuhui)

124 Caobao Road (Caobao Lu), Xuhui District, Shanghai, 200235, ChinaView Hotel Details
Yitel Premium (Shanghai Xuhui)
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Yitel Premium (Shanghai Xuhui) Guest Reviews

4.7/5
Outstanding
1187 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1187)
Positive reviews(1154)
Reviews with photos/video(131)
Easy to get around(153)
Convenient location(125)
Close to metro(98)
Classy environment(96)
Friendly front desk staff(85)
Delicious breakfast(41)
Convenient parking(28)
Perfect for business trips(12)
Negative reviews(33)
Guest User
Business Double Room
Stayed in Aug 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Aug 14, 2024
I enjoyed my stay in Yitel a lot! Whether it was going out and coming back late at night to be greeted by friendly staff members, getting to the super close subway station or tianlin road to eat, or even staying in to order delivery, it was overall a super convenient and pleasant experience.
Response from Property: Dear guest, hello! Thank you for staying at Heyi Supreme Hotel - Shanghai Xuhui Branch. Thank you for your recognition and encouragement of our service work. Creating a warm and historical accommodation environment for guests has always been our goal, and the hotel will continue to provide more customer service, bringing more convenience and affordability to guests. I am glad that the new service has brought you a satisfactory experience. Looking forward to your next visit! (Racher, General Manager of the Hotel)
Your_mr_a
Business Double Room
Stayed in Feb 2024
Couples
10 review
4.0/5
Very Good
Posted on Mar 8, 2024
Nice hotel
Response from Property: Hello dear guests! Thank you for staying at Yitel Grand Hotel-Shanghai Xuhui Branch. Thank you for taking your precious time to leave us a review. Very happy to know that you had a great time at the hotel. And share and feedback your happiness. Thank you for your trust and love for our hotel. Looking forward to your visit again. (Racher, hotel general manager)
Guest User
Business Double Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 15, 2024
The front desk staff is very good and gave tea. Facilities: good and very comprehensive Sanitation: clean and tidy, the environment is very good Environment: very quiet, good sound insulation, very good Service: all very good Thanks for this hotel, the experience is very good!
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Wubapatelike
Business Double Room
Stayed in Sep 2024
Solo travelers
30 review
5.0/5
Outstanding
Posted on Sep 8, 2024
Came to Shanghai Stadium to watch a concert and stayed at Yitel Grand Hotel, which was beyond my expectation: the hotel is right at the subway station, which is very convenient to go anywhere, and it is 2 stops to Shanghai Stadium; there are many restaurants nearby, and it is good to go shopping; Xiao Cao and Xiao Wang at the front desk provided good service, and the room was clean. It was great. I will consider staying here next time I come to Shanghai.
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Guest User
Business Double Room
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 8, 2024
I chose this hotel on a business trip. The location is very good. It is opposite the Guilin Park subway station. The environment is also very good. The hygiene and service are very good. Xiao's service is better. Tea is given, which is great!
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XiaoUmeimei
Guestroom (2 beds)
Stayed in Aug 2024
Family
13 review
5.0/5
Outstanding
Posted on Aug 25, 2024
I was taking an exam at a nearby university and checked in one day in advance. The room was of moderate size, the environment was clean and tidy, and the breakfast was delicious. There was free parking, the front desk was friendly, there was an invoice, and Xiao Yin gave me tea. Thank you
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6/7
Response from Property: Hello dear guests! Thank you for staying at Yitel Grand Hotel-Shanghai Xuhui Branch. We are very excited. As you can experience, every detail has been devoted to the unremitting efforts and intentions of our partners. Seeing your affirmation brings tears to our eyes. If you like it, please come often. Inspirational provides you with With better service, I wish you a happy life and look forward to your visit again! (Racher, hotel general manager)
Guest User
Business Double Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Convenient transportation, the hotel front desk is spacious and bright, very comfortable! The service attitude is also very good, the hotel breakfast is good, there are many varieties, the children like it very much! Overall very satisfied, especially good! Recommended The price is also suitable
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Guest User
Business Double Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 15, 2024
The room was very clean and comfortable. It was the first time I booked this hotel on a business trip. The experience was very good. Every young man and woman, as well as the aunt who cleaned the room, were very polite, which made people feel very happy. The overall decoration was elegant and quiet, the night view was great, the location was very close to the subway entrance, and it was very convenient to take a taxi. It was a little regretful that I didn't have breakfast this time. I will experience breakfast next time~
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Response from Property: Hello dear guests! Thank you for staying at Yitel Grand Hotel-Shanghai Xuhui Branch. The hotel is located in the center of the business district, with all kinds of food shops and shopping malls, and convenient transportation. It is really a wise choice to stay here. Looking forward to your visit again! (Racher, hotel general manager)
Guest User
Guestroom (2 beds)
Stayed in Jul 2024
Family
26 review
3.5/5
Posted on Jul 15, 2024
Facilities: A bit old, not very satisfied, but there are robots delivering food, you can park downstairs or in the yard 50 meters in front Sanitation: It looks OK Environment: The lobby on the first floor is OK, the room is a bit old Service: OK
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Response from Property: Hello dear guests! Thank you for staying at Yitel Grand Hotel-Shanghai Xuhui Branch. We are very sorry to bring you an average check-in experience. We will work harder to improve our services and strive to meet the various requirements of our guests. We hope that the next time you stay at our hotel, you will have something different and better. experience! Looking forward to your next stay! (Racher, hotel general manager)
Guest User
Business Double Room
Stayed in Jul 2024
Business travelers
6 review
4.0/5
Very Good
Posted on Jul 9, 2024
The hotel is very nice, but the service attitude of a male front desk staff was very bad. I don't know if it was because I went to check in at around 8pm and he was off work. He spoke very softly, almost talking to himself. I couldn't hear the questions he asked. He looked very bad and was too perfunctory. I thought it was the hotel's problem, but the front desk staff who checked out the next day were all normal. I hope the hotel can strengthen staff training. I have never seen such a bad service.
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Response from Property: Hello dear guests! Thank you for staying at Yitel Grand Hotel-Shanghai Xuhui Branch. We are very sorry to have brought you a bad check-in experience. We have also investigated all the problems you have reported. We will work harder to improve our services and strive to meet the various requirements of our guests. Regarding your suggestions to our hotel, We deeply apologize for the problem and we take it very seriously. We will definitely strengthen the training of front desk staff and hope that we can give you a better experience next time you check in. The rainy season is coming in Shanghai and it often rains. It is recommended that you bring more changes of clothes and carry an umbrella with you to avoid getting caught in the rain. Thank you very much for taking the time to leave a review for our hotel. We will definitely take your suggestions into consideration. We also sincerely hope that you can stay at our hotel again next time, and we will definitely give you a different experience. Hotel General Manager: Rachel
jinjin77
Panoramic Double Room
Stayed in Jul 2024
Family
12 review
4.6/5
Great
Posted on Jul 5, 2024
The hotel staff is enthusiastic and all inquiries can be answered enthusiastically. The room is clean and tidy, relatively quiet, the hotel has free parking, is very close to the subway station, and the surrounding area is quite lively.
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Response from Property: Hello dear guests! Thank you for staying at the Yitel Grand Hotel - Shanghai Xuhui Branch. We are very honored to be a beautiful element in your journey. Thank you for sharing. Giving roses to others will leave a lingering fragrance in your hands! We sincerely look forward to seeing you again. Whether it is business trip, vacation or leisure, this will always be your most stable and convenient harbor! I wish you success in your work and a happy life! welcome next time. (Racher, hotel general manager)
Guest User
Business Double Room
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 18, 2024
The location is convenient for transportation and the surrounding scenery is pleasant. The room is very clean, the soundproofing is good, and the service is even better! Special thanks to Manager Xiaofan! Thank you for helping me send back the clothes I forgot to take away when I checked out! Thank you very much! I will choose it again next time and recommend it to my friends!
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perseverance1015
Guestroom (2 beds)
Stayed in Jun 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Jun 25, 2024
The hotel is strategically located, very close to Guilin Park Station, and nearby are Guilin Park and Shanghai Normal University. The hotel service is warm and thoughtful. This hotel is worth choosing
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Guest User
Business Double Room
Stayed in Apr 2024
Family
3 review
2.0/5
Posted on Apr 18, 2024
Hygiene: There is a peculiar smell. We booked two rooms, one of which smelled of cigarettes and the other of which smelled of toilets. Facilities: Very simple, dim light, bedside switch that fell off when touched, broken kettle, economy **** and the like would be better. Environment: Noisy, very noisy. At the intersection of two eight-lane roads. Service: Very average. I specifically called the hotel to request a quiet room before I could cancel, but they didn't remind me on the phone that the room type was facing the road. It was difficult to change it after 8 pm.
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6/12
Response from Property: Hello dear guests! Thank you for staying at Yitel Grand Hotel-Shanghai Xuhui Branch. Regarding the problems you reported back, we will arrange relevant personnel to investigate as soon as possible. The hotel is located within two hundred meters of the subway entrance, with convenient transportation. The hotel windows are double-glazed and basically soundproof. The hotel also offers quiet rooms facing the neighborhood and the park. The weather in Shanghai is humid, and a small number of rooms occasionally have odors. The hotel can deal with the odor, and the hotel is also equipped with air purifiers that can be borrowed. Looking forward to your visit again. (Racher, hotel general manager)
Guest User
Business Double Room
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 8, 2024
The front desk attendant, Xie, provided very good service. A small gift was given when checking out. The room was also very clean. I didn't book a room with breakfast, but the front desk attendant (I asked, her name is: Xie Juan) carefully found out that I was a platinum member and took the initiative to coordinate a free breakfast. Very heartwarming. I will come again next time.
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Response from Property: Dear guests, hello! Thank you for staying at Yitel Grand Shanghai Xuhui. Thank you very much for your evaluation. Your praise is like the warm sun in this winter. We are looking forward to seeing you and miss you no matter when and where. We will continue to work hard to improve ourselves and give you the warmth and warmth of family. We look forward to your coming again and meeting us again! (Hotel General Manager Racher)