Guest User
November 10, 2024
Hygiene: Hygiene is just average. The wash basin in the bathroom has cracks, and the toilet lid is yellow.
Environment: The surrounding environment is average, and the sound of the airplane is still a bit loud.
Service: Focus on complaining! ! ! If you can't argue with reason in real life, avoid this store! ! !
I checked the airport drop-off service before booking the hotel, and I went to the hotel front desk and said it no less than 3 times. The hotel front desk staff said that they couldn't send the airport at 10 o'clock in the morning because there was no car at that time. The point is that the room rate includes the airport drop-off. Otherwise, the money should be returned to the customer, and you can take a taxi by yourself. Is this robbing money? The hotel doesn't send people to the airport just because someone sends them. Sending them to the airport on the hour is stingy enough. They told me to go to the airport at 9 o'clock, and we went to the airport to sleep early in the morning at 12:30? ? ? Is there such a hotel airport drop-off service? What do you think! After a strict communication with the hotel at 10 o'clock the next morning, they told me that the car was in the basement and it would be here in 3 minutes. They had to make people unhappy, too much! ! It took less than 10 minutes to get to the airport. The staff said the day before that they would send us to the airport at 9 o'clock. We couldn't catch the 10 o'clock car back. Did we have to go to Pudong Airport to send people?
The second point is that there are no disposable items in the room, so we have to go to the front desk to get them. The shower gel in the bathroom was not replenished. I asked the front desk to replenish it, but it didn't come after 1 hour. The invoice was also wrong. It took 2 days and 5 times to issue an invoice. It's really enough! ! ! The room is expensive and the service is poor. Avoid thunder and lightning! ! ! ! ! ! !
Looking back at the time of check-in, it is understandable that other guests argued with their front desk
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