Home Inn (Shanghai New International Expo Center Fanghua Road Metro Station) Reviews
Home Inn (Shanghai New International Expo Center Fanghua Road Metro Station)
No.1097 Hunan Road, Pudong New Area, Shanghai, 200000, ChinaView Hotel Details
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Home Inn (Shanghai New International Expo Center Fanghua Road Metro Station) Guest Reviews
4.5/5
Good
1113 review
Verified reviewsLocation4.4
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(1113)
Positive reviews(1038)
Reviews with photos/video(139)
Easy to get around(119)
Friendly front desk staff(77)
Classy environment(72)
Close to metro(55)
Average sound insulation(39)
Perfect for business trips(14)
Tasty coffee(10)
Stayed multiple times(7)
Negative reviews(75)
Christopher
Single Room
Stayed in Jun 2024
Business travelers
1 review
Great
Posted on Sep 5, 2024
Very Good Place. Far from the common attractions and SNIEC but the place is near the two train stations, streets with different stores and foods. The room is clean and they clean it everyday. Recommended!
Response from Property: 尊敬的賓客：您好，非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的體驗，看到您的滿意和肯定，我們真的是非常的感動，希望您能有賓至如歸的感覺，全體員工恭候您的光臨！
THI QUYNH QUANH
Double Room A
Stayed in Sep 2024
Couples
4 review
Posted on Oct 19, 2024
Very small, smell. Not good!
Response from Property: Dear guests: Hello, thank you for choosing to stay at Home Inn NEO and Home Inn Collection Hotel. Thank you for taking the time to leave your review here. The hotel is located in the center of Beicai Town, the hotel selection room space is large, the TV can cast screen, if you like a room with large space, you can experience the selection of rooms oh next time. Regarding the smell in your room, we will arrange for the room to be thoroughly cleaned and use a high quality freshener. The windowless room will also open the door for ventilation, and the room also has an exhaust fan that can be used. You are welcome to have a medical check-up next time you stay. All staff welcome you to visit our hotel again.
Guest User
Double Room A
Stayed in Dec 2023
Solo travelers
7 review
Great
Posted on Jan 19, 2024
Taking into consideration the location of the hotel, it is very convenient to go to the skyscrapers area. Also the price for the Shanghai is not high.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!
Stuart James
Single Room
Stayed in Dec 2023
Solo travelers
45 review
Very Good
Posted on Jan 8, 2024
This hotel is a few minutes from Beicai metro station. The room was quite small but the bed was very comfortable
Response from Property: Dear guest, hello! Thank you very much for your evaluation of us, every opportunity you bring us will make us improve, thank you again for your stay, we will continue to work hard to do better, look forward to your next visit.
HRKg
Single Room
Stayed in Aug 2023
Business travelers
4 review
Very Good
Posted on Sep 27, 2023
There are many Home Inn hotels in Shanghai, at first I can not find the hotel location easily. It's a bit difficult for the foreigners who can't read and understand Chinese language. The staffs at the hotel can't speak English
Response from Property: Honey! I'm so sorry! Your stay is a very important part of our hotel and we will continue to work hard to improve the level of staff to provide a better stay experience for your next trip. Looking forward to your next visit! Wish you a pleasant trip!
Guest User
Double Room A
Stayed in Jan 2024
Business travelers
22 review
Outstanding
Posted on Feb 21, 2024
hotel was good , but no footwear for washrooms
Response from Property: Dear, hello! Thank you so much for your comments! We are very grateful for your evaluation of us and can get your approval. This allows us to provide you with a better service. In addition, we are always committed to providing the best service and facilities and hope to look forward to your coming back!
Sittikorn Vongvanij
Single Room
Stayed in Oct 2023
Solo travelers
22 review
Outstanding
Posted on Nov 28, 2023
Location good service good preferred it!!!
Response from Property: Honey! Thank you very much for your review and we will continue to strive to provide the best service and facilities to make your stay the next level. Your praise is our biggest inspiration, I hope we can bring you more quality service and experience. Thank you again for coming!
Guest User
Double Room A
Stayed in Jan 2023
Business travelers
16 review
Outstanding
Posted on Mar 6, 2023
It’s nice place to stay around Shanghai pudong close with metro station, will come back for short vacation place
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition in all aspects of the hotel. Everything we have done can only bring different holiday experiences to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and always be ready for you to come back at any time!
QishuUncleSeven
Single Room
Stayed in May 2023
Booked for others
21 review
Outstanding
Posted on Jun 10, 2023
Book for my friend! He is happy.
Response from Property: Dear guest: Hello, thank you for choosing Home Inn Shanghai New International Expo Center Fanghua Road Subway Station. Thank you very much for your comments! If your friend is happy in this hotel, we will do our best to make him feel the warmth and comfort of our hotel. If you have any further needs or suggestions, please feel free to contact our customer service team and we will be happy to help you. Thanks again for your support!
Sarwan
Double Room A
Stayed in Dec 2023
Solo travelers
10 review
Outstanding
Posted on Jan 22, 2024
Excellent
Response from Property: 尊敬的賓客：您好，非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的體驗，看到您的滿意和肯定，我們真的是非常的感動，希望您能有賓至如歸的感覺，全體員工恭候您的光臨！
Guest User
Guestroom (2 beds)
Stayed in Jul 2023
Travel with friends
4 review
Outstanding
Posted on Aug 9, 2023
设施：really nice
Response from Property: Dear guest, we are very grateful for your review, which will help us improve the quality of the hotel's facilities and service levels. We attach great importance to your evaluation because it is one of the important indicators for us to continuously improve and enhance the quality of our services. If you have any needs or suggestions about facilities or services, please feel free to let us know. We will do our best to meet your requirements. Thank you again for your review and wish you a pleasant travel time!
Anonymous User
Single Room
Stayed in Nov 2024
Business travelers
4 review
Outstanding
Posted on Dec 5, 2024
The room is nice and clean. You can ask the front desk for slippers. There is a bus stop 2 minutes walk away. It takes 15 minutes by bus and 10-15 minutes on foot to reach the Shanghai New International Expo Center. There is also a subway station nearby, which takes 10-15 minutes on foot.
Original TextTranslated by Google
Response from Property: 敬的賓客：您好，，非常感謝您選擇入住如家NEO上海新國際博覽中心店，為您提供滿意的服務是我們的榮幸，繁華忙碌的都是生活，不停奔波在夢想和現實中，您能滿意是對我們最大的支持和鼓勵，感謝您的支持 ，祝您生活愉快！
Guest User
Double Room
Stayed in Oct 2024
Other
3 review
Outstanding
Posted on Nov 15, 2024
I am an old customer and have always lived here. The hotel is easy to find. It is very close to the subway station, the price is moderate, the environment is comfortable, the room is very clean, the bathing equipment is very new, the room space layout is reasonable, the ventilation is good, the facilities are complete, the wireless network speed is fast, watching videos and playing games are very smooth, no lag, towels and bath towels are also very clean and soft, the bathroom is separated into wet and dry areas, which is really good and comfortable. The hotel is quiet in a busy area, the sound insulation is not bad, the location is excellent, it is convenient to take a taxi, and it is convenient to eat around. Just go downstairs. If you want a room on a high floor, the waiter surnamed Nie arranges it considerately. The service is in place, the attitude is very good, very polite, and makes people feel at home. The room is warm and simple, comfortable to live in, and the cost performance is also high. The transportation is convenient, the environment is very good, and the surnamed Nie has a very good attitude.
Original TextTranslated by Google
6/10
Response from Property: Dear guests, thank you for staying at Home Inn NEO and Home Inn Select - Shanghai New International Expo Center. We are glad to see that you have given the hotel a high evaluation. Everything we do is to bring a different experience to every guest. We are really moved to see your satisfaction and affirmation. The hotel is located in the center of Beicai Town, about 5 minutes' walk from Exit 2 of Beicai Station on Metro Line 13, adjacent to the food court, where you can eat, drink and have fun. Welcome to visit us again.
Guest User
Double Room
Stayed in Sep 2024
Solo travelers
9 review
Posted on Oct 15, 2024
Garbage. When I checked in at the front desk, I was told that the room had not been cleaned and they changed me into a room with a single bed. This happened more than once. I was really speechless.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, we would like to express our sincerest apologies for your unpleasant experience at the hotel. We understand that you are confused about the room type, and this is definitely not what we want you to experience. Regarding your issue that the rooms were not cleaned in time, we will immediately communicate with the housekeeping department to ensure that all rooms are thoroughly cleaned and inspected before guests arrive. Regarding the room type, the pictures show that the room is a normal double bed room, and the single room has a 1.2-meter bed near the elevator entrance. If you don't like the room you're staying in, you can call the front desk to change it to another equivalent room. Our goal is to ensure that every guest gets the room type they booked. We value your feedback and view it as an opportunity to improve our service. And ensure that you will be satisfied every time you stay at this hotel in the future. We apologize again for the inconvenience and look forward to having the opportunity to serve you again.
Anonymous User
Single Room
Stayed in Sep 2024
Travel with friends
13 review
Outstanding
Posted on Oct 7, 2024
"From the moment I walked in, the service was very warm and professional, making me feel at home."
"I must praise the service team here. I was impressed by their attention to detail and quick response to customer needs."
"The front desk service of the hotel was very thoughtful. They not only helped me solve all my problems, but also provided some very useful travel suggestions."
"I really appreciate the personalized service here. Every employee tried their best to understand and meet my personal preferences, which made my experience very pleasant."
"The service staff here are very polite and patient. Even when it is very busy, they can keep smiling and make sure every customer feels respected."
"My experience here is great. The service staff is not only professional but also very friendly. I feel very relaxed and enjoy myself."
"I am very surprised by the hotel service. Not only do they provide high-quality products, the hotel is also dual-branded, the front desk staff also upgraded the room for free, and provided services beyond expectations. I will stay in Home Inn again next time.
Original TextTranslated by Google
6/9
Response from Property: Your comments are like a warm current flowing into our hearts, making us feel sweet instantly; your satisfaction is our eternal pursuit, thank you for your support! I wish you a happy life! Always waiting for you: Xiaoru