Ibis Hotel (Shanghai Hongqiao Gubei) Reviews

Great reception and great stay

Best for business travellers , onsight laundry , humble staff and good breakfast , will make you sigh a relief for first time visitors in china

Staff members are friendly. Room is tiny; breakfast venue is very small and it is difficult to find space at busy times. Wi-Fi access requires you to have a Chinese phone number which is not friendly for foreign travelers.

It was nice.

Hotel is very nice, staff is friendly. There is washing maschine and dryer which made our stay more comfortable. Big advantage is free parking.

I stayed here together with a friend that was visiting me in Shanghai (I live here). The hotel itself is really nice with a good room, nice breakfast, and friendly staff. The metro is also close by so it is easy to get to places. The downside is that the location is not very ideal with no nice restaurants close by and nothing to do. So if you want to keep it cheap and don’t mind travelling for restaurants or anything you need, I really recommend this hotel. But if you are only visiting for a few days and do not have to stay on a budget, I would recommend staying at another Ibis hotel at a better location (all Ibis hotels in the country are quite similar so the experience will most likely be the same)

The location is a bit far away from the center. But the service and facilities are very good. Staff are friendly and helpful. Real value for money!

Great hotel. Cheap and comfortable. Very professional staff and too kind. I recommend this hotel to everyone who wants to visit Shanghai.

Far from city and some distance from train station. Front desk very friendly and helpful

The style of simple gets me satisfied. Otherwise the building equipment is so old.

Clean comfortable and staff friendly help full breakfast is good

Good hotel, little bit far from subway, approx 20 mins walking.

A good hotel, very clean. The only problem is coffee at the lobby. I tried to buy latte, but the guy made black coffee. Another day tried to buy cold coffee, but they just gave me hot with ice🤔

Upon check-in was surprised that staff asked me immigration information that was not relevant to the booking. Felt like as though I was suspected of being an illegal immigrant of sort. Room given then had broken internal door chain-lock. When same staff was shown my video of this spoilt lock, staff nonchalantly dismissed the lock as good to use when my video clearly showed the door swinging wide open with a broken lock. Seeing my frustration and displeasure, another staff came up together with me to witness the issue I raised. Upon confirming that the issue indeed posed an issue to the room, said staff with me then showed me a new room with working lock and safety features. Said staff then offered to send up a new room key to me in my room while I unpack my belongings which I accepted with much gratitude. Said key came shortly delivered personally to me in-room by said staff after and I was able to continue my itinerary as planned. Kudos to this staff who performed the service recovery for me. As for the staff that posed me interrogative, unnecessary immigration questions and gave me an unsafe room with a spoilt lock, I would like to say in all my travels around the world I have never been posed such questions and be given an unlivable room, be it in a budget lodging brand or a luxurious one. I am so shocked to hear for the first time ever such questions and so displeased to be serviced a product that is in uninhabitable condition.