Four Points by Sheraton Shanghai Hongqiao Guest Reviews
4.6/5
Very Good
1942 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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Positive reviews(1862)
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Classy environment(143)
Quiet & comfortable(115)
Delicious breakfast(106)
Friendly front desk staff(104)
Easy to get around(103)
Perfect for business trips(51)
Comfortable bed(47)
Close to airport(42)
Negative reviews(80)
Anonymous User
Comfort Double Bed Room
Stayed in May 2024
Business travelers
43 review
3.5/5
Posted on May 27, 2024
location ia good, close to the exhibition centre but the air conditioner's noise inside the hotel room is very loud and we had poor sleep condition.
Response from Property: Hello, thank you very much for staying at Four Points by Sheraton Shanghai, Hongqiao. We have received your valuable feedback and we deeply apologize for the service problems you encountered this time. Four Points by Sheraton Shanghai, Hongqiao is a hotel that advocates customer first, so we have strict requirements for service standards. It is a pity that we did not discover the problem in time before you left the hotel. We will set up an investigation team to find out what happened, and we will also strengthen our own management, training and on-site supervision. We attach great importance to and cherish your feedback, which gives us the opportunity to continue to improve ourselves. Please believe that we have enough confidence and ability to continue to provide you with the exclusive service quality for Marriott guests. I hope that this experience will not affect your plans to stay again in the future. If you plan to return to Shanghai again, please be sure to contact me. I hope I will have the honor to personally receive your stay. Sincerely, Li Zhanpeng - Front Office Manager of Four Points by Sheraton Shanghai, Hongqiao
Guest User
Comfort Double Bed Room
Stayed in Nov 2024
Family
40 review
4.7/5
Amazing
Posted on Nov 3, 2024
Good solid hotel. Easy to access and with decent facilities. Rooms are a bit warm but staff try to be supportive and help adjust the temperature.
Response from Property: 您好,感謝您下榻上海虹橋福朋喜來登酒店,您的好評令我們備受鼓舞,上海虹橋福朋喜來登酒店定位為現代休閑風格迎接各方賓客。簡約舒適充滿輕工業風的現代氛圍定能融合賓客身心,是各界朋友的理想下榻之所。各類個性、時尚、舒適客房及套房,均以〞工業復古結合現代風格"為設計靈感,融合了輕工業文化元素。房內配全景落地窗、無線網絡、55寸寬屏液晶電視等。酒店充滿格調的The Mesh 玩啤食社融合墨西哥風味的悉數美味配以精釀啤酒滿足賓客味蕾。很期待您的下次光臨來體驗我們酒店的特色。
Tamouh
Comfort Double Bed Room
Stayed in Oct 2024
Business travelers
5 review
4.5/5
Great
Posted on Oct 24, 2024
Hotel is new and clean rooms look good and service is very good, breakfast was not so rich for us as foreigners , location is ok if you want stay near hongqiao airport but too far from the city
Response from Property: 您好,感謝您下榻上海虹橋福朋喜來登酒店,您的好評令我們備受鼓舞,上海虹橋福朋喜來登酒店定位為現代休閑風格迎接各方賓客。簡約舒適充滿輕工業風的現代氛圍定能融合賓客身心,是各界朋友的理想下榻之所。各類個性、時尚、舒適客房及套房,均以〞工業復古結合現代風格"為設計靈感,融合了輕工業文化元素。房內配全景落地窗、無線網絡、55寸寬屏液晶電視等。酒店充滿格調的The Mesh 玩啤食社融合墨西哥風味的悉數美味配以精釀啤酒滿足賓客味蕾。很期待您的下次光臨來體驗我們酒店的特色。
wei kee
Comfort Double Bed Room
Stayed in Nov 2024
Business travelers
34 review
4.5/5
Great
Posted on Nov 29, 2024
Nice and cozy hotel. Quality amenities, price reasonable
Response from Property: 您好,感謝您下榻上海虹橋福朋喜來登酒店,您的好評令我們備受鼓舞,上海虹橋福朋喜來登酒店定位為現代休閑風格迎接各方賓客。簡約舒適充滿輕工業風的現代氛圍定能融合賓客身心,是各界朋友的理想下榻之所。各類個性、時尚、舒適客房及套房,均以〞工業復古結合現代風格"為設計靈感,融合了輕工業文化元素。房內配全景落地窗、無線網絡、55寸寬屏液晶電視等。酒店充滿格調的The Mesh 玩啤食社融合墨西哥風味的悉數美味配以精釀啤酒滿足賓客味蕾。很期待您的下次光臨來體驗我們酒店的特色。
Guest User
Cozy Queen Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Fantastic stay, place is quiet and breakfast is excellent.
Response from Property: Thank you for staying at Four Points By Sheraton Shanghai Hongqiao. We are encouraged by your comments. Four Points by Sheraton Shanghai Hongqiao is positioned to welcome all guests in a modern and casual style. Simple and comfortable modern atmosphere full of light industrial wind can integrate the body and mind of guests, is the ideal place for friends from all walks of life. All kinds of personalized, stylish and comfortable rooms and suites are inspired by the design of "industrial retro and modern style", integrating the cultural elements of light industry. The room is equipped with floor-to-ceiling panoramic Windows, wireless Internet access, and a 55-inch widescreen LCD TV. The hotel's stylish The Mesh Beer club combines all the delicacies of Mexican style with craft beer to satisfy guests' taste buds. We look forward to your next visit to experience our hotel's special features.
Guest User
Cozy Queen Room
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 6, 2024
best hotel room and location. service good and good breakfast
Response from Property: Hello, thank you for staying at the Four Points by Sheraton Shanghai Hongqiao. We are encouraged by your positive review. The Four Points by Sheraton Shanghai Hongqiao is positioned to welcome guests from all walks of life in a modern and casual style. The simple, comfortable and modern atmosphere full of light industrial style is sure to integrate guests' body and mind, making it an ideal place for friends from all walks of life. All kinds of personalized, fashionable and comfortable guest rooms and suites are designed with "industrial retro combined with modern style" as design inspiration, integrating light industrial cultural elements. The room is equipped with panoramic floor-to-ceiling windows, wireless Internet, 55-inch widescreen LCD TV, etc. The hotel's stylish The Mesh Beer Restaurant combines all the delicious Mexican flavors with craft beer to satisfy guests' taste buds. We look forward to your next visit to experience the features of our hotel.
Joejoe J
Cozy Queen Room
Stayed in May 2024
Solo travelers
5 review
3.0/5
Posted on May 2, 2024
Amenities was bad ,
Trash bin didn’t had a garbage bag
Not clean
Response from Property: Hello, thank you very much for staying at Four Points by Sheraton Shanghai Hongqiao. We have received your valuable feedback and we deeply apologize for the service problems you encountered this time. Four Points by Sheraton Shanghai Hongqiao is a hotel that advocates customer first, so we have strict requirements for service standards. It is a pity that we did not discover the problem in time before you left the hotel. We will set up an investigation team to find out what happened, and we will also strengthen our own management, training and on-site supervision. We attach great importance to and cherish your feedback, which gives us the opportunity to continue to improve ourselves. Please believe that we have enough confidence and ability to continue to provide you with the exclusive service quality for Marriott guests. I hope that this experience will not affect your plans to stay again in the future. If you plan to return to Shanghai again, please be sure to contact me. I hope I will have the honor to personally receive your stay. Sincerely, Li Zhanpeng - Front Office Manager of Four Points by Sheraton Shanghai Hongqiao
Auntie Darlin Diaries
Cozy Queen Room
Stayed in Jun 2023
Solo travelers
7 review
3.7/5
Posted on Aug 20, 2023
Convenient and comfortable stay! The room is reasonably sized and clean . I checked in around midnight and the front desk team was there . No hassles when checking in or out !
Response from Property: Dear Guest: Thank you very much for staying at Four Points by Sheraton Shanghai Hongqiao. We have received your valuable feedback, and we apologize for the service issues you encountered this time. Four Points by Sheraton Shanghai Hongqiao is a hotel that puts customers first, so we have strict requirements for service standards. It is a pity that we failed to discover the problem in time before you left the store. We will set up an investigation team to find out what happened, and at the same time strengthen our own management, training and on-site supervision. We value and cherish your feedback, which gives us the opportunity to continue to improve ourselves. Please believe that we have enough confidence and ability to continue to provide you with the quality of service exclusive to Marriott guests. I hope this experience will not affect your plan to stay again in the future. If you have plans to return to Shanghai, please contact me I, I hope I can have the honor to personally receive your check-in. Sincerely, Li Zhanpeng - Front Office Manager of Four Points by Sheraton Shanghai Hongqiao.
Ibrahim Eid H
Cozy Queen Room
Stayed in Dec 2024
Business travelers
127 review
4.0/5
Very Good
Posted on Dec 4, 2024
Clean and polite staff
Response from Property: 您好,感謝您下榻上海虹橋福朋喜來登酒店,您的好評令我們備受鼓舞,上海虹橋福朋喜來登酒店定位為現代休閑風格迎接各方賓客。簡約舒適充滿輕工業風的現代氛圍定能融合賓客身心,是各界朋友的理想下榻之所。各類個性、時尚、舒適客房及套房,均以〞工業復古結合現代風格"為設計靈感,融合了輕工業文化元素。房內配全景落地窗、無線網絡、55寸寬屏液晶電視等。酒店充滿格調的The Mesh 玩啤食社融合墨西哥風味的悉數美味配以精釀啤酒滿足賓客味蕾。很期待您的下次光臨來體驗我們酒店的特色。
RaymondZheng
Cozy Queen Room
Stayed in Feb 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Feb 27, 2024
clean big especially the den separated from the bed
Response from Property: 您好,感謝您下榻上海虹橋福朋喜來登酒店,您的好評令我們備受鼓舞,上海虹橋福朋喜來登酒店定位為現代休閑風格迎接各方賓客。簡約舒適充滿輕工業風的現代氛圍定能融合賓客身心,是各界朋友的理想下榻之所。各類個性、時尚、舒適客房及套房,均以〞工業復古結合現代風格"為設計靈感,融合了輕工業文化元素。房內配全景落地窗、無線網絡、55寸寬屏液晶電視等。酒店充滿格調的The Mesh 玩啤食社融合墨西哥風味的悉數美味配以精釀啤酒滿足賓客味蕾。很期待您的下次光臨來體驗我們酒店的特色。 謹啟李展鵬_上海虹橋福朋喜來登酒店前廳經理。
Guest User
Cozy Queen Room
Stayed in Feb 2024
Business travelers
25 review
4.7/5
Amazing
Posted on Apr 23, 2024
Decent hotel. You cant expect more for this price
Response from Property: 您好,感謝您下榻上海虹橋福朋喜來登酒店,您的好評令我們備受鼓舞,上海虹橋福朋喜來登酒店定位為現代休閑風格迎接各方賓客。簡約舒適充滿輕工業風的現代氛圍定能融合賓客身心,是各界朋友的理想下榻之所。各類個性、時尚、舒適客房及套房,均以〞工業復古結合現代風格"為設計靈感,融合了輕工業文化元素。房內配全景落地窗、無線網絡、55寸寬屏液晶電視等。酒店充滿格調的The Mesh 玩啤食社融合墨西哥風味的悉數美味配以精釀啤酒滿足賓客味蕾。很期待您的下次光臨來體驗我們酒店的特色。 謹啟李展鵬_上海虹橋福朋喜來登
leewong0228
Deluxe Double Bed Room
Stayed in Jan 2024
Business travelers
36 review
4.0/5
Very Good
Posted on Feb 2, 2024
Good for exhibition. Other than that, nothing around
Response from Property: 您好,非常感謝您下榻上海虹橋福朋喜來登酒店。我們已經收到您的寶貴反饋,我們為您此次遇到的服務問題深表歉意。 上海虹橋福朋喜來登酒店是一家崇尚顧客至上的酒店,因此我們對服務標準有着嚴格的要求。非常遺憾我們未能在您離店前及時發現問題,我們會成立調查小組查明事情經過,同時也會加強自身的管理、培訓和現場監督。我們非常重視和珍惜您的反饋,這給予了我們繼續完善自我的機會。請您相信我們有足夠的信心和能力繼續為您提供萬豪客人專屬的服務品質,希望這次的經歷不會影響您的將來再次入住的計劃,如您有再次回到上海的計劃請務必聯繫我本人,希望我能有幸親自接待您的入住。 謹啟李展鵬-上海虹橋福朋喜來登酒店前廳經理
Nomadic legend
Cozy Queen Room
Stayed in Jul 2023
Business travelers
33 review
4.0/5
Very Good
Posted on Jul 27, 2023
As a business traveller proximity to national convention center was excellent merely 3-4 kms. But in the evening this place becomes super sad no restaurant no club no market nearby. The hotel bar i think is not working but there were lot of advertisements for the beer all around in the hotel. Room facilities are just average. I did not take the breakfast here but i am sure should be good as in other Marriott brand hotels. Hotel staff was really helpful.
Response from Property: Dear guests: Hello, thank you for staying at Four Points By Sheraton Shanghai Hongqiao. We are encouraged by your comments. Four Points by Sheraton Shanghai Hongqiao is positioned to welcome all guests in a modern and casual style. Simple and comfortable modern atmosphere full of light industrial wind can integrate the body and mind of guests, is the ideal place for friends from all walks of life. All kinds of personalized, stylish and comfortable rooms and suites are inspired by the design of "industrial retro and modern style", integrating the cultural elements of light industry. The room is equipped with floor-to-ceiling panoramic Windows, wireless Internet access, and a 55-inch widescreen LCD TV. The hotel's stylish The Mesh Beer club combines all the delicacies of Mexican style with craft beer to satisfy guests' taste buds. We look forward to your next visit to experience our hotel's special features. Courtesy of the management of Four Points by Sheraton Shanghai Hongqiao.
TECK JOO
Cozy Queen Room
Stayed in Jul 2023
Business travelers
40 review
4.2/5
Very Good
Posted on Aug 19, 2023
Small hotel in a quiet location. Service was average. Breakfast variety limited. Coffee machine broke down in 2 days out of 5 days during breakfast time and no attempt from hotel to provide brewed coffee instead. Had to drink my own 3-in-1 coffee instead at the breakfast hall.
Response from Property: Dear guest: Thank you very much for staying at the Four Points by Sheraton Shanghai Hongqiao. We have received your valuable feedback and we sincerely apologize for the service issues you encountered this time. Four Points by Sheraton Shanghai Hongqiao is a hotel that puts customers first, so we have strict requirements for service standards. We are very sorry that we were unable to discover the problem in time before you left the store. We will set up an investigation team to find out what happened, and we will also strengthen our own management, training and on-site supervision. We attach great importance to and cherish your feedback, which gives us the opportunity to continue to improve ourselves. Please believe that we have enough confidence and ability to continue to provide you with the service quality exclusive to Marriott guests. I hope this experience will not affect your plan to stay again in the future. If you have plans to return to Shanghai again, please be sure to contact me. I, hope that I will have the pleasure of hosting you personally. Sincerely, Li Zhanpeng - Front Office Manager of Four Points by Sheraton Shanghai Hongqiao.
Chikku Traveller
Cozy Queen Room
Stayed in May 2023
Business travelers
10 review
1.2/5
Posted on Jun 2, 2023
Hotel location is just near exhibition center being 5 star hotel does not have English speaking staff nor their staff are foreigner friendly
This hotel not suggest for any foreigner to stay
Response from Property: Dear guest: Hello! First of all, thank you for choosing to stay at Four Points by Sheraton Shanghai Hongqiao. As for the problem that the hotel staff cannot speak English, we will strengthen the English training of the hotel staff. Four Points by Sheraton Shanghai Hongqiao is a hotel that advocates customer service first. As for the unfriendly staff to foreign friends you mentioned, I believe it will not exist in our hotel. So, if something unpleasant happens to you in the hotel, you can contact me at any time if it is convenient for you. Li Zhanpeng - Front Office Manager of Four Points by Sheraton Shanghai Hongqiao