The Bund Puyan Hotel, Shanghai Reviews
The Bund Puyan Hotel, Shanghai
No.398 Beijing East Road, Huangpu District, Shanghai, ChinaView Hotel Details
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The Bund Puyan Hotel, Shanghai Guest Reviews
4.6/5
Very Good
12761 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(12761)
Positive reviews(12439)
Reviews with photos/video(1963)
Friendly front desk staff(711)
Easy to get around(375)
Would stay again(300)
Convenient for shopping(192)
Loved the night views(151)
Close to metro(110)
Parking difficult(96)
Negative reviews(316)
CJs World of Travel
Guestroom - River-View (Double bed)
Stayed in Sep 2024
Couples
5 review
Amazing
Posted on Sep 22, 2024
We had a fantastic stay at this hotel. It is well worth paying for the view as it is simply stunning!
Do not count on the restaurant on the top floor as it seems more a private dining venue. Not to worry! Plenty of authentic restaurants around the hotel! The SPA on the 6th floor was a little odd - no opening hours, no menus only a „flat fee“ of 880¥ and not allowed to look around or information what this would get you 🤔 Transportation and Location for all possible tourist activities is super convenient and can not be faulted! Always again!
6/9
Response from Property: Dear valued guest,We would like to express our heartfelt gratitude for your positive review of Puyan Hotel. Your words bring us great joy and encouragement.We strive to offer the best service and create a comfortable environment for every guest. Your satisfaction is our greatest reward. We look forward to serving you again in the future and making your stays even more delightful.Thank you once again for your kind support and for choosing Puyan Hotel.Warm regards,The Puyan Hotel Team
Guest User
Guestroom - River-View (Double bed)
Stayed in Jun 2024
Solo travelers
1 review
Great
Posted on Jun 29, 2024
Awesome view from the room. Just a bit of miscommunication regarding the room upgrading. Other than that, services are good. Staffs are friendly and helpful. Plus thank you 小连for carrying my luggages.
Response from Property: Dear valued guest,We would like to express our heartfelt gratitude for your positive review of Puyan Hotel. Your words bring us great joy and encouragement.We strive to offer the best service and create a comfortable environment for every guest. Your satisfaction is our greatest reward. We look forward to serving you again in the future and making your stays even more delightful.Thank you once again for your kind support and for choosing Puyan Hotel.Warm regards,The Puyan Hotel Team
Phyllis Ong
Suite - with View
Stayed in Jun 2024
Family
4 review
Amazing
Posted on Jun 29, 2024
I was expecting a suite as per stated on the booking page but it turns out to be a big room. No privacy of bathtub and sink area but standing shower and WC have doors. Hotel staff are very friendly. Does not suggest to take hotel breakfast. However, nearby hotel can easily find food. Overall happy with our stay and plan to be back. Hopefully will get a real suite tye next time!
Response from Property: Dear guest,We are extremely thankful for your favorable comments about Puyan Hotel. Your experience is a testament to our efforts.We constantly aim to exceed guests' expectations, and your positive feedback validates our endeavors. We eagerly anticipate your next visit and will continue to do our best to provide you with an exceptional stay.Thank you very much for sharing your experience at Puyan Hotel.Best regards,The Puyan Hotel Team
Guest User
Deluxe Family Room
Stayed in Apr 2024
Family
7 review
Outstanding
Posted on Apr 11, 2024
Very comfort stay in this hotel. Walking distance to Nanjing East metro and the bund. Children have a good sleep.
Response from Property: Dear guests, thank you for staying at Bund PuYan Hotel and sharing your comments, I am very happy the hotel service recognized by you, through your meticulous description, you can feel the happiness brought to you this journey, this is our service tenet, which will also become our motivation to continue to work hard and keep forging ahead, looking forward to serving you next time!
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Family
2 review
Outstanding
Posted on Aug 27, 2024
This hotel exceeds our expectations in every aspect. All excellent and highly recommended
Response from Property: Dear guest,Thank you so much for your wonderful review of Puyan Hotel. We are truly grateful for your kind words and high praise.It's our pleasure to provide you with an enjoyable and memorable stay. Our dedicated team works hard to ensure every guest feels welcomed and cared for. We're delighted that we met your expectations and hope to have the opportunity to welcome you back in the future.Once again, thank you for choosing Puyan Hotel and for sharing your positive experience.Best wishes,The Puyan Hotel Team
aSuk78
Superior Room (2 Beds)
Stayed in Sep 2024
Family
10 review
Outstanding
Posted on Sep 18, 2024
Very friendly staffs, clean rooms, enjoyed my stay !! Recommended
heng ong huat
Superior Room (2 Beds)
Stayed in May 2024
Business travelers
4 review
Posted on May 31, 2024
Cater to local Chinese mostly.. although it's not bad.. it is not international standard.
Pro : room is big
Double bed
Response from Property: Dear guests: Hello! Welcome to visit Puyan Hotel on the Bund and submit your valuable review! Your evaluation: The hotel management has been informed and highly valued. For your feedback and suggestions, the hotel will follow up and take effective measures to solve them, so as to help us better create a perfect experience for your next stay. If you have any other questions or suggestions, please feel free to contact the hotel, we will improve it as soon as possible to make it your satisfactory hotel! We look forward to your understanding and coming again, and wish you a happy life
Guest User
Guestroom - River-View (Double bed)
Stayed in Dec 2023
Couples
1 review
Outstanding
Posted on Jan 1, 2024
Overall its a good place to stay with nice view thanks 小强 service
Response from Property: Dear guests, thank you for staying at Bund PuYan Hotel and sharing your comments, I am very happy the hotel service recognized by you, through your meticulous description, you can feel the happiness brought to you this journey, this is our service tenet, which will also become our motivation to continue to work hard and keep forging ahead, looking forward to serving you next time!
Guest User
Suite - with View
Stayed in Nov 2023
Family
2 review
Outstanding
Posted on Nov 16, 2023
小孟 was very attentive to details. Provide top notch service. Would definitely come back again.
Jamie
Bund Scenery Junior Suite
Stayed in Oct 2023
Family
1 review
Very Good
Posted on Nov 2, 2023
It's a well priced hotel with good views (upper levels), it was clean and the staff very helpful. The clothes driers could do with replacing and its a few blocks away from the bund per say but walking through back streets made it easy to get there
Response from Property: Dear guests, thank you for staying at Bund PuYan Hotel and sharing your comments, I am very happy the hotel service recognized by you, through your meticulous description, you can feel the happiness brought to you this journey, this is our service tenet, which will also become our motivation to continue to work hard and keep forging ahead, looking forward to serving you next time!
Guest User
Superior Double Room
Stayed in Oct 2023
Couples
1 review
Amazing
Posted on Jan 16, 2024
A very new hotel. Clean. Spend a little bit more for the view, you will love it.
Very convenient location to Shanghai hotpots.
Response from Property: Dear Guest: Hello! Welcome to the Bund Puyan Hotel Shanghai and submit your valuable review! Your rating hotel management has been informed and highly regarded. For your feedback and suggestions, the hotel will follow up and take effective measures to help us better create a perfect experience for your next stay. If you have any other questions or suggestions, please feel free to get in touch with the hotel, we will improve it as soon as possible so that it will become your satisfactory hotel! We look forward to your understanding and return visit and wish you a happy life!
Anonymous User
Guestroom - River-View (Double bed)
Stayed in Oct 2023
Other
5 review
Outstanding
Posted on Oct 14, 2023
I booked the river view room, and it was awesome!
It's much better than what I expected.
If you stay at this hotel, you should choose the river view room.
Also, I appreciate staff's assistance.
I would like to come back to Shanghai and stay at this hotel again.
Response from Property: Dear guests, thank you for staying at Bund PuYan Hotel and sharing your comments, I am very happy the hotel service recognized by you, through your meticulous description, you can feel the happiness brought to you this journey, this is our service tenet, which will also become our motivation to continue to work hard and keep forging ahead, looking forward to serving you next time!
Mrsheep
Deluxe Room (2 beds)
Stayed in Mar 2024
Family
6 review
Very Good
Posted on Mar 30, 2024
The staff isn’t helpful in checking in, we booked two rooms for three nights and the room is not ready for us even we arrived by 5pm, we have to wait for a long time and they did not inform us when the rooms are ready, I need to asked them
Response from Property: Dear guests, thank you for staying at Bund PuYan Hotel and sharing your comments, I am very happy the hotel service recognized by you, through your meticulous description, you can feel the happiness brought to you this journey, this is our service tenet, which will also become our motivation to continue to work hard and keep forging ahead, looking forward to serving you next time!
Guest User
Guestroom - River-View (Double bed)
Stayed in Sep 2023
Couples
7 review
Posted on Sep 23, 2023
About 10-15 walk to the train station and to the nearby tourist attractions
Response from Property: Dear guests, thank you for staying at Bund PuYan Hotel and sharing your comments, I am very happy the hotel service recognized by you, through your meticulous description, you can feel the happiness brought to you this journey, this is our service tenet, which will also become our motivation to continue to work hard and keep forging ahead, looking forward to serving you next time!
Tham
Superior Double Room
Stayed in Jul 2024
Family
4 review
Posted on Jul 24, 2024
Location was great but customer service was average.
Response from Property: Dear guest,We are truly sorry for the shortcomings you encountered during your stay at Puyan Hotel. Your feedback is extremely important to us.We apologize for not providing the quality of service you deserve. We will carefully analyze the problems and take appropriate actions.We value your patronage and hope that you will consider giving us another opportunity to make it up to you. Thank you for sharing your concerns.Best regards,The Puyan Hotel Team