Orange Hotel (Shanghai Lujiazui Dongfang Road Branch) Reviews

The hotel offered great service, cleanliness, a guest laundry room, and was conveniently located near the metro.

The room is comfortable and the location is convenient for traveler.

Awesome place to stay

The hotel is very good overall. All the staff have very good service attitudes, are very professional and thoughtful, the location is convenient, clean and hygienic, especially the air in the room is very good and ventilated, which is very friendly to my sensitive physique like migraine.

The hotel environment is quiet and beautiful, allowing me to enjoy a comfortable rest environment.

Facilities: very good Hygiene: very good Environment: very good The service was excellent The front desk staff are very enthusiastic and have a very good service attitude👍The hotel is convenient for travel and has a good environment. I highly recommend it. The waiter saw us taking our children and took the initiative to help add quilts!

The location of the hotel is very convenient, with easy access to transportation and many food and entertainment venues nearby.

On the first day, I booked a room with Ctrip. The front desk asked me to upgrade my Huazhu membership to a gold card for 50 yuan, and told me there were discount coupons and cash coupons. I processed it because I would be staying in Shanghai for some time. When I returned to the room and opened my membership, I saw that I was still a silver card member. I called the front desk and asked, and she said it was a quarterly gold card. I asked her why she didn't tell me when she opened the card. The front desk clerk on duty explained that my colleague didn't make it clear. I was very sorry, so I just let it go. The most annoying thing is that I extended the room the next day. I went to the front desk and was told that I didn't need to clean the room when I extended the room. When the front desk saw that I opened Ctrip, she told me that it was cheaper to renew on their APP. I asked her how to do it. She said she would help me. I saw that there were discount coupons, cash coupons, and room upgrade cards in my membership. I could take a photo of the cheapest room type and then upgrade to the same room type I originally stayed in. Out of trust in the hotel, I gave her my phone to operate it. I used all the discounts to deduct the room fee of 515. When I returned to the room that night to renew the room for the next day, I found that the same room type only cost more than 400. The next day, I went to the front desk to ask that there were customers checking in. They just said to wait a moment. I wanted to save face for them, so I went out first and told the front desk that I would come back to deal with it in the evening. However, after I came back and told the front desk again about this matter in the evening, they shirked and explained compensation in various ways. I clearly stated that I didn't need any compensation, and I just needed to return the overcharged room fee. That's all. I didn't come to you to be greedy for cheap things, but you really did go too far. The room for a king-size bed was 422 that day, but you used my coupon, cash coupon, and upgraded room coupon and paid 515. After I refused all kinds of compensation, I made it clear that I wanted to refund the overcharged room fee. Then I replied that I had communicated with the leader and would deal with it when I checked out the next morning. When I checked out, there was a receptionist there. I explained the reason, but she said she didn't know. I asked her colleague to come. Someone came and waited for a long time. I asked her if she had dealt with it. She said she didn't charge me more room fee. At this time, I was too lazy to talk. The child was still beside me. I asked her if she would refund it. She said it was impossible to check out the room fee. I complained directly to Huazhu headquarters to check the room price. There were 3 or 4 people in the hotel to deal with this matter. Everyone reported a different room price for the day. Do you think the customer is stupid? How much money is up to you? You can say how much you want. A hotel that relies on cheating, after cheating, it was found by the customer and still refused to admit it. In the end, it refunded the 100 yuan overcharged room fee. It called and said it was right. It was arrogant and stubborn. I don't know where the confidence came from. They even dragged the customer who checked in next to them to join in the incident. Stupid ** There will be no next time for this hotel. I came to see the world, not to see how you guys cheat people. Dirty eyes... Don't quibble. Whoever lies has no ** to give birth to a child. This is my first low rating from Ctrip for you. Take it and you're welcome.

The location is very good. It is very convenient to take a taxi or subway. It is close to Lujiazui and there are many places to eat nearby. The room is very clean. I was in a hurry to stay with my friends, and the check-in was very fast. There is a gym available.

The hotel is next to Tangqiao Park. The room size is large for a budget hotel. The breakfast is not expensive and good.

The transportation is very convenient, just near the Lancun Road subway station, there are many delicious restaurants nearby, and there is a late-night canteen that is delicious. The hotel facilities are also complete, suitable for business trips and family trips.

The location for getting on and off the bus is very good, which is very convenient and fast for business trips. The room was also upgraded, and a room near the park was arranged. It was very quiet, clean and hygienic, and the pillows were very comfortable. It was very good for individuals who have high requirements for pillows.

The room is very good, the service attitude is superb, the baby accidentally broke the cup, the aunt came to deal with it quickly, and the front desk even came to see if the baby was injured. Worth praising!

When traveling, I always choose Orange Hotel. The room is as quiet as ever, the bed is very comfortable, and it is very close to the subway station, which is only a few minutes' walk away, making travel very convenient. Good reviews