To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(1032)
Positive reviews(1029)
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Negative reviews(3)
Guest User
2-bed Room
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 28, 2024
The best hotel throughout the trip . Service and hospitality exceeded my expectations and deserve a 6 stars . Will recommend to friends .
Response from Property: Dear guest, thank you very much for choosing our hotel. We are so happy to receive your recognition! We will continue to provide better services to every guest. We look forward to seeing you again and wish you a happy life and all the best!
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HiAnderson
Deluxe 2-bed Room
Stayed in Dec 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Excellent service, Hiding in an alley, ******* style, facility n supplies are high quality in this price. Recommend!
Response from Property: Dear guest, thank you very much for your high evaluation of the cleanliness of our room, facilities and front desk service! We will continue to keep the room clean and the facilities in good condition, and will also continue to motivate the front desk staff to serve every guest with more enthusiasm. We look forward to your visit again, and we will strive to bring you more surprises and satisfaction.
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Guest User
Guestroom
Stayed in Dec 2024
Couples
6 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Service, facilities and food were all amazing!! The toilet was really cool too - you get a high tech bidet system thing with the room. Also, they send fruity platters and soup to the rooms daily. Highly recommend a stay at the Chenrezig when you’re visiting Shangri-La!
Response from Property: Dear guest, thank you very much for your high evaluation and enthusiastic recommendation! We have been committed to providing excellent service and comfortable experience for every guest. We are sincerely happy and proud to see that you are so satisfied with the hotel's facilities, catering and thoughtful service details. We look forward to welcoming you again in the future, and hope that more guests can leave good memories in our hotel like you!
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the teacher traveller
2-bed Room
Stayed in Dec 2024
Family
24 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Hotel service was excellent the moment we stepped in and we were welcomed with hot drinks and titbits. Our room was very cosy with a huge television screen and was even equipped with oxygen supply throughout the night. Breakfast came as a set of local dishes and tasted good! I enjoyed my stay here!
Response from Property: Dear guest, thank you very much for giving the hotel a five-star rating! Your satisfaction is the biggest motivation for us to move forward. We have been working hard to achieve perfection in every detail, from the carefully created comfortable environment to the thoughtful and considerate service, each of which embodies the hard work of the team. Your recognition makes us deeply aware that all our efforts have turned into beautiful memories of your journey, which also inspires us to continue to maintain high quality, welcome you again with more enthusiasm and a more professional attitude, and create more unforgettable moments for you!
Nice and new hotel. Hotel is clean and we love the oxygen machine in the room. Train station and airport transfer is also very good. The hotel location is a bit far from town. If the hotel able to provide free shuttle service will be a perfect choice.
Response from Property: 非常感謝您對我們酒店的好評和寶貴建議!我們很高興聽到您喜歡我們酒店的新穎與乾淨,以及房間內配備的氧氣機給您帶來的舒適體驗。同時,我們也非常欣慰地得知您對我們的火車站和機場接送服務感到滿意。關於您提到的酒店位置稍顯偏遠的問題,我們確實理解這可能會給部分客人帶來不便。為此,我們提供了晚20:00之前有古城東門接送服務,直接和管家提前預約,會為您做好出行安排。我們一直在努力提升服務質量,,以滿足客人的各種需求。如果條件允許,我們非常願意在未來為您提供更加便捷的交通服務,讓您的入住體驗更加完美。再次感謝您的反饋,您的滿意是我們最大的動力。如果您在入住期間有任何其他需求或建議,歡迎隨時向我們提出,我們將竭誠為您服務
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Teo
Guestroom
Stayed in Dec 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The hotel room was impressively spacious and spotlessly clean. The staff were warm and friendly, making our stay even more enjoyable. Although the hotel's surroundings were quiet with limited attractions, the area was easily accessible by cab, which was reasonably priced.
Response from Property: 親愛的客人,感謝您的好評!我們很高興您喜歡我們寬敞乾淨的房間以及員工的熱情服務。我們一直在努力改進我們的設施和服務。希望將來能再次歡迎您回來,為您提供更好的體驗。致以最誠摯的問候!
Anonymous User
Smart Queen Room
Stayed in Jun 2024
Couples
9 review
4.7/5
Amazing
Posted on Jun 28, 2024
Amazing hospitality by the staff at the hotel. Prior to arrival and throughout the stay, we are in contact with the staff via WeChat who provided helpful contacts, information and support.
As we had to leave the hotel early after our first night for the Abujicuo hike, the hotel had kindly prepared early breakfast (before 7.30am) for us to takeaway. This includes fruits, milk and bread. Otherwise, the breakfast option (Chinese, continental etc.) will be decided the night before to consume at the breakfast area.
As for the room, it has a very modern and luxurious concept to it as seen in photos. The hotel also provides a variety of shower shampoo, body soap and body lotion to choose from (Balmain & others) during check-in.
Lastly, we appreciate that the hotel has self-service washing machine/dryer on the rooftop for us to wash clothes after our hikes.
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Response from Property: Dear guest, Thank you very much for your wonderful review and compliments about our hotel. We are pleased to know that the hospitality of our staff made your stay a pleasant one, with our communication and assistance prior to arrival assisting you via WeChat. Glad the early breakfast takeaway arrangement accommodates your need for an early start. We are happy to try to accommodate your schedule. We are also delighted that you enjoyed the modern luxury design of the room and the range of toiletries provided. We are particularly pleased to see your appreciation for the self-service washer and dryer on the rooftop, which adds convenience to your stay. We apologize if any aspect did not meet your expectations, resulting in an environment rating of 4. We will take your feedback seriously and work hard to make further improvements. We sincerely hope to have the opportunity to welcome you back again in the future and provide you with a better experience. Best regards,【Qian St. Regis Hotel】
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Guest User
2-bed Room
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 18, 2024
The property is about a year old. It is clean and beautifully furnished.
The staff were friendly and helpful with queries. When we had trouble paying our driver through the various platforms, they stepped in to help.
For breakfast, they offer a selection of Chinese, ******* and western cuisine. There are also restaurants along the same stretch of road as the hotel.
The ancient city is about a 15 min walk down the road from the hotel.
Response from Property: Dear ladies, thank you for choosing Shangri-La One Thousand St. Regis Hotel. We are also very happy to see that you are satisfied with our hotel. We hope that our dedication, thoughtfulness and comfort will leave you with good memories. With your encouragement, we will do better and better. We look forward to seeing you again! 🫶 I wish you a happy life! Tashi Delek! 💕
Love this hotel in Shangri-la!! Was welcomed by complimentary pickup from the airport in a Chervelot. Upon arriving at the hotel, we were offered snacks and tea, and 3 types of scents to choose from for shampoo, conditioner and soap. We could also choose from Chinese, Western and Tibentian breakfasts for the next morning.
The room itself was well-designed with a modern touch on Tibetian decor. There were 2 oxygenators for those with altitude sickness. We were surprised to be offered with a nourishing dessert soup and fruit as well. As a new hotel, the facilities are in good condition.
The hotel managers/ staff went above and beyond to make us feel welcomed and comfortable during our stay. Would definitely recommend this hotel to anyone visiting Shangri-la!
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Response from Property: Thank you very much for your good comments on our hotel. We are very honored. We will continue to work hard to provide you with first-class service and a comfortable accommodation experience.
The lady staff 格桑is very friendly and helpful, she is able to help me with every request that I need. Provide me with oxygen bottle, extend my hours for check out as I was late return from national park.
Response from Property: 親愛的客人,感謝您對格桑的高度評價!我們一直努力為客人提供最優質的服務,格桑就是我們優秀員工的代表,她的友好和樂於助人是我們酒店服務理念的生動體現。能在您需要的時候及時提供氧氣瓶、為您延長退房時間,讓您滿意是我們最開心的事。期待您再次光臨!💕
This hotel really feels like a 5 star hotel!
Firstly, the entrance is really grand. The rooms are really beautiful and well kept. The TV … omg! They have so many shows!! The staff is really hospitable. They really treat you like its their house, feed you and keep you warm.
We were going to leave the hotel to visit the city at 4pm and the staff reminded us to bring jackets because the temperature dips a lot at night. Luckily they reminded us because it was really cold after.
And finally, we took the airport transfer to the airport. The arranged transfer is amazing. The biggest, most spacious car I’ve ever sat. Thank you so much!
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Response from Property: 親愛的客人,非常感謝您對我們酒店如此熱情洋溢的評價!看到您能享受到五星級的體驗,我們深感欣慰。酒店的宏偉入口、漂亮且維護良好的房間、豐富的電視節目都是我們為客人精心準備的。我們的工作人員一直秉持着熱情好客的態度,希望能讓每一位客人都有賓至如歸之感,很開心您能感受到這份温暖。機場接送車能讓您滿意,也讓我們覺得一切努力都是值得的。期待您下次再來,我們會繼續為您帶來優質的服務!💕
Leung Ink
2-bed Room
Stayed in Oct 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Located within 8min walk from ancient city. Provided evening desserts. Large bathroom. Supply in room oxygen.
Response from Property: 非常開心看到你對我們酒店這一貼心配置的認可!為了讓每一位客人都能擁有舒適的睡眠體驗,我們精心準備了氧氣和加濕器等設施。 你的滿意是我們不懈的追求,我們會繼續努力,在各個方面為客人提供更優質的服務。期待你的下次光臨,讓我們再次為你的舒適之旅助力。 酒店全體員工祝你生活愉快,每天都能擁有甜美的睡眠
Guest User
2-bed Room
Stayed in Oct 2024
Family
2 review
4.7/5
Amazing
Posted on Oct 12, 2024
We had a wonderful time at thel hotel. Room is very comfortabe and can compete with international 5 star hotel. Excellent service from the staff, always ready to help. Good quality breakfast set with semi buffet for snacks, salad and fruits.
Response from Property: 尊敬的賓客您好,感謝您對我們的認可,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力, 期待下一次的出行,我們能為您創造更加完美服務。
Ericawslo
Cozy 2-bed Room
Stayed in Nov 2024
Travel with friends
5 review
4.5/5
Great
Posted on Nov 7, 2024
It was clean and we chose this hotel because it has oxygen supply for the entire room
Response from Property: 小姐姐,感謝您選擇我們酒店並抽出時間來評價。我們很高興能為您提供乾淨的居住環境和貼心的氧氣供應服務。同時,我們也留意到您對環境和服務給出了4分評價,我們會繼續努力改進不足,爭取下次能讓您有更滿意的體驗,期待您的再次光臨。
L3D
2-bed Room
Stayed in Sep 2024
Travel with friends
10 review
4.2/5
Very Good
Posted on Sep 26, 2024
Despite the information on Trip this is not a St Regis hotel. It is a new hotel and nicely decorated however it could do with some more thought put into the fixtures and fittings - when we arrived two light bulbs were missing in our room and the light switches did not work properly- it was impossible to turn on just the lamps which made it difficult to change the brightness in the room. The staff were friendly and helpful but there were some language barriers. The quality of the breakfast is variable and there is no evening restaurant which would have been welcomed. The only laundry service is on site and is self service, it could do with full instructions in multiple languages.
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Response from Property: Dear customer, thank you for your comment. We apologize for any confusion caused by the hotel not being a St. Regis. As a new hotel, we are always working hard to improve. We will be sure to address issues with fixtures and fittings, including replacing missing light bulbs and repairing light switches, to ensure a more comfortable stay. We are happy to hear that you found our staff friendly and helpful. We will work to improve language training to minimize language barriers. Regarding the quality of breakfast, we will take your feedback seriously and work hard to improve its consistency. As for the lack of a restaurant in the evening, we will consider this suggestion for future improvements. For laundry services, we will add complete instructions in multiple languages to make it more user-friendly. Thank you again for your feedback and we hope to welcome you back soon to show you our improved services.