High Mountain Resort Shangri-La Reviews
High Mountain Resort Shangri-La
Nishi Village Napa Lake Web celebrity round lake road pang, Shangri-La, Yunnan, 674499, ChinaView Hotel Details
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High Mountain Resort Shangri-La Guest Reviews
4.8/5
Excellent
642 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(642)
Positive reviews(615)
Reviews with photos/video(329)
Loved the view(206)
Classy environment(110)
Large rooms(66)
Quiet & comfortable(44)
Tasty food(42)
Too many mosquitoes(22)
Close to beach(9)
Luxurious(6)
Negative reviews(27)
David
Premier Villa - 2-Bedroom, Sea-View
Stayed in May 2024
Family
9 review
Outstanding
Posted on May 30, 2024
The hotel faces Napa Sea and you see the vast grassland from your room. When it is summer time, the grassland becomes the “sea”, which should be nicer.
The “hardware” of the hotel is very good, but what impressed me more is the “software” — service. Xiao He arranged free airport pick-up, and they came to pick my family of 5 up with 2 x 7-seater after I told them I had many pieces of luggage. They also prepared 2 canisters of oxygen in the car just in case we feel uncomfortable in the high altitude. During our stay, warm milk was provided at night and everyone was very friendly. It was a very comfortable and enjoyable stay for my family. Thank you!
Response from Property: Thank you very much for your high evaluation of our hotel! We are glad that you and your family had a great time here.
The free pick-up and oxygen tank arranged by the manager made your trip more comfortable and secure. The hot milk in the evening and the friendly enthusiasm of the staff also made you feel at home.
Looking forward to your visit again! If you have any questions or suggestions, please feel free to contact us. I wish you and your family a happy life!
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Family
5 review
Very Good
Posted on Apr 3, 2024
have a good rest after our Shangrila Meili snow mountain and Dukerzhong 4x4 trip . good shower and wifi
room is clean and comfortable bed . hotel upgrade us better view from balcony with the room size and bed able
to sleep 3 person with my teenager daughter! restaurant is closing down their western selection i think they
don't have any western chef ... breakfast is purely Chinese dish nothing special for me.
location is not convenience if you doesn't have your own transport .
Response from Property: Dear guest: Thank you very much for choosing Shangri-La Shangri-la Hotel and leaving us such a valuable review! We are honored to provide you with excellent service and comfortable accommodation. Your satisfaction and recognition are the greatest affirmation and encouragement for our work. We know that the support and trust of every customer is the driving force for our progress. The hotel is strategically located, facing the Napa Sea, with a wide view, allowing you to fully appreciate the natural beauty of Shangri-La. At the same time, we also pay attention to the improvement of supporting facilities and considerate services, and strive to create an unforgettable accommodation experience for you. In the days to come, we will continue to uphold the service concept of "customer first", continuously improve service quality, improve facilities and equipment, and provide more guests with a better and more comfortable accommodation experience. Thank you again for your support and trust! We look forward to your visit again and creating more beautiful memories with you! Sincerely, from all the staff of Alpine Villa Shangri-La Store
Loris
Superior Sea-View Villa Double Bed Room
Stayed in Apr 2023
Couples
1 review
Outstanding
Posted on Apr 8, 2023
Location and services are both perfect!! It’s definitely worth to book again.
Guest User
Superior Sea-View Villa Twin Room
Stayed in Aug 2024
Family
1 review
Amazing
Posted on Aug 4, 2024
The hotel is located in Napahai, with a good environment and very quiet. There is an oxygen concentrator in the room, which can relieve altitude sickness. The breakfast is diverse and the restaurant staff is very friendly. The duty manager Hu Yanping provides good service and will answer any questions in a timely manner.
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Sitaxiaojie
Deluxe Queen Room
Stayed in Jul 2024
Couples
8 review
Outstanding
Posted on Aug 4, 2024
It's a good choice to choose Gaoshan Villa when visiting Shangri-La this time! Although there is not much seawater in Napahai this rainy season due to water quality management, it's so comfortable to open the window and see green mountains and sheep and horses! Although I often stay in the room to rest due to altitude sickness, the housekeeper Chumu is very considerate and responds to any questions in a timely manner. The room was upgraded to a sea view villa, which is very suitable for sitting in the room and daydreaming! Highly recommended! The books in the room also increased my knowledge! Come again if you have a chance!
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Response from Property: Dear guests:
Your favorable comments make us feel very excited! Gaoshan Villa Shangri-La will always adhere to quality and serve every guest attentively. This is not only a place for you to rest during your journey, but also a warm harbor for you to feel the charm of Shangri-La. We look forward to welcoming you again soon and bringing you more pleasant experiences.
Guest User
2-bed Room With Sea View
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Aug 5, 2024
The hotel is located in the Napa Sea scenic area, with a good view of the grassland. You can see the sunrise on a sunny day. The temperature is low in the morning. The heating in the room makes living very comfortable. What makes people very satisfied is that the hot water comes out in seconds. The suite has a large space. It is suitable for family living. I have to mention that Ms. Xiaohe at the front desk provided good service and help to our several households. It shows the enthusiasm and professionalism of the hotel staff👍
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Guest User
2-bed Room With Sea View
Stayed in Jul 2024
Family
6 review
Outstanding
Posted on Jul 28, 2024
The hotel is in a great location, at the foot of the mountain, facing Napahai, with a very nice view. You can see Napahai and the grassland when you open the window. The housekeeper Zhuoma is very welcoming. She contacted us one day in advance to ask for any needs, and provided free pick-up. She also provided hot milk attentively at night and upgraded our room type for free. I had a very happy stay 😀
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Response from Property: Dear guests, thank you very much for your love for us! Your good comments are a great encouragement to our team. We will work harder to create more wonderful memories for you. We look forward to meeting you again in Shangri-La!
Xiexiememecha
2-bed Room With Sea View
Stayed in Jul 2024
Family
6 review
Outstanding
Posted on Jul 25, 2024
I have to give a big thumbs up. It was the rainy season when I went there. The room was upgraded and the facilities were very complete. The diffuse oxygen concentrator was much better than the oxygen concentrator in the ancient city. I slept soundly. The Toto shower, faucet, and heater were all big brands. The environment was first-class. It was a Feng Shui treasure land. You can see the beautiful Napahai every morning, and you are in a good mood every day. All the service staff were very enthusiastic and responsive, especially the handsome guy named Bao at the front desk. I am very grateful to him. The restaurant takes orders in a timely manner, the portions are large enough, and the prices are affordable. Remember to close the screen door when opening the sliding door.
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Guest User
Deluxe Queen Room
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Jul 20, 2024
A very satisfying trip. The hotel is located in a unique location, on the grassland surrounded by mountains in Napahai. Every day when I wake up, I see herds of cattle and sheep, and the blue sky and white clouds make me feel happy.
The housekeeper will communicate the travel precautions in advance, the local service is warm and thoughtful, and the pick-up response is fast. The smiling face of housekeeper Zhu left a deep impression on us.
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Guest User
Premier Villa - 2-Bedroom, Sea-View
Stayed in Jul 2024
Family
4 review
Outstanding
Posted on Jul 23, 2024
The environment is very good. Each room has a balcony, and the balconies are connected to the grassland. It is full of green. There are also herds of cattle and sheep running around. It is so pleasant. The service is also very good. Next time I go to Shangri-La, I will choose to stay here again.
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6/9
Guest User
2-bed Room With Sea View
Stayed in Jul 2024
Family
3 review
Outstanding
Posted on Jul 21, 2024
The hotel is located on the shore of Napahai. The villas built on the mountain must be a beautiful landscape in Shangri-La. After checking in, the hotel thoughtfully helped us upgrade the room, which was nearly twice as big as before. The room was fully equipped, the floor heating was very comfortable, and the floor-to-ceiling curtains were opened. The balcony was outside the grassland, with a wide view, and the stay experience was excellent.
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6/7
Response from Property: Dear guest:
Hello!
Thank you for leaving such a valuable review for our Shangri-La Alpine Villa. Your satisfaction and appreciation are priceless encouragement to us.
Shangri-La Alpine Villa is located between the picturesque mountains and is committed to creating a quiet place for you to get away from the hustle and bustle and return to nature. We are very pleased to hear that you like the natural environment and tranquil atmosphere here so much. We have been committed to maintaining and improving the environmental quality of the hotel so that every guest can find a spiritual home here.
In addition, our team has always been committed to providing warm and thoughtful service and strives to provide every guest with the warmth of home. We are very happy to know that you are satisfied with our service.
Finally, thank you again for choosing Shangri-La Alpine Villa as your journey habitat. We look forward to more opportunities to serve you in the future and share this beautiful natural scenery with you.
I wish you a pleasant journey and look forward to your next visit!
All staff of Shangri-La Alpine Villa
SQ3A
Deluxe Queen Room
Stayed in Jul 2024
Family
8 review
Outstanding
Posted on Jul 18, 2024
The front desk was very hospitable and upgraded us to a superior villa with a king-size bed. It was raining and the housekeeper was considerate and turned on the fireplace for us when we got to the room. The battery car shuttle from the room to the restaurant was great. The breakfast was rich, with freshly ground black coffee, rice noodles, yogurt, and various dishes. The hotel is located in the Napa Sea scenic area.
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Response from Property: Hello! Thank you for choosing Gaoshan Villa as your accommodation during this trip! Providing you with a warm stay experience is our goal. We hope to have the opportunity to provide services for you and your family next time. Gaoshan Villa Shangri-La is located in Napahai Wetland, with mountains behind and the sea by its side. You can enjoy the most beautiful scenery of Napahai. On a good night, you can see the stars in the sky. Welcome to Gaoshan Villa again in different seasons to enjoy a different Napahai. I wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Jul 18, 2024
Environment: Amazing. After driving for half a day following the navigation and seeing the whole picture of the hotel, the biggest feeling was amazing. Of course, you have to drive to this location. The room facilities are also great. There is a porch to isolate small insects. The facilities inside are also very complete. I especially like the balcony lounge chair. It’s so comfortable to lie down and enjoy the scenery.
Service: Remarkable.
The duty manager Zhuoma was very patient and attentive from the warm reminder before check-in to the consultation of any questions at any time. The good night milk and welcome fruit are also great, which makes people feel very warm. The housekeeper who shuttled between the guest room and the lobby was also hard. He was really on call and responded quickly.
The restaurant also has to be manually praised. From the quality of the dishes to the service, going to the restaurant to eat saves 16% haha ...
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6/7
Response from Property: Dear friend, thank you for your compliment! We are very happy to leave you with wonderful memories in Shangri-La. Your affirmation is our driving force for progress. We will continue to improve and welcome your next visit with more considerate service. Thank you again for choosing us!
sara-lucas
2-bed Room With Sea View
Stayed in Jul 2024
Family
3 review
Outstanding
Posted on Jul 17, 2024
Resort hotel, the air is super fresh
The balcony of the room overlooks the grassland
There are flowers and 🐑 on the way out, it's great for taking photos
I praise Xiaohe's service, five stars
Prepare hot milk to meet all needs
Everything is meticulous throughout the process
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Yuanyouqiansheng
2-bed Room With Sea View
Stayed in Jul 2024
Friends
5 review
Outstanding
Posted on Jul 16, 2024
The best hotel in Shangri-La, located on the lakeside road, quiet and romantic, with first-class hardware facilities. The most important thing is the service. Sister Xiaohe added our WeChat early, answered all questions, escorted us all the way, and upgraded us to a villa room, which added warmth and romance to our journey, and felt like home🌹🌹🌹
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6/8
Response from Property: Hello! Thank you for choosing Gaoshan Villa as your accommodation during this trip! Providing you with a warm stay experience is our goal. We hope to have the opportunity to provide services for you and your family next time. Gaoshan Villa Shangri-La is located in Napahai Wetland, with mountains behind and the sea by its side. You can enjoy the most beautiful scenery of Napahai. On a good night, you can see the stars in the sky. Welcome to Gaoshan Villa again in different seasons to enjoy a different Napahai. I wish you a happy life!