Lavande Hotel WaiSha Town ShanTou City Reviews
Lavande Hotel WaiSha Town ShanTou City
Waisha Town Longtou Village North Panyuan Jianfa Building, Longhu District, Shantou, Guangdong, ChinaView Hotel Details
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Lavande Hotel WaiSha Town ShanTou City Guest Reviews
4.7/5
Outstanding
1542 review
Verified reviewsLocation4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(1542)
Positive reviews(1508)
Reviews with photos/video(199)
Awesome amenities(125)
Classy environment(119)
Friendly front desk staff(108)
Quiet & comfortable(62)
Delicious breakfast(58)
Convenient parking(53)
Perfect for business trips(41)
Stayed multiple times(16)
Negative reviews(34)
ZHE TZUEN
Deluxe King
Stayed in Sep 2024
Family
10 review
Outstanding
Posted on Oct 31, 2024
Amazing hotel. Rooms are clean. The staff are super helpful and friendly. The toilet is clean and has music. The room even has an air purifier. Overall it’s very value for money.
Response from Property: 感謝您在百忙之中給我們五分好評，小麗們看到後都很激動，也倍受鼓舞，感謝您對我們的認可，對我們的支持，我們一定會更加努力，做出更優質的服務。
Mei Lin
Deluxe King
Stayed in Sep 2024
Family
7 review
Very Good
Posted on Oct 25, 2024
The customer service is bad, they are not able to meet the good service standards, advised to have re-training to ensure you perform your professionalism as the Position of Customer Service.
Response from Property: We always want you to have a comfortable stay! When traveling, there will always be various inconveniences. When traveling, you need to have a comfortable sleep and be full of energy to go shopping the next day. I’m very happy that you like our Xiaoli so much. Let’s stay in Xiaoli as our next stop. Do you find the mattress comfortable? Let me tell you a secret, Xiaoli’s mattress is an international brand mousse mattress~ I hope I can give Xiaoli a full five-star review next time
kikiokii
Business King Room
Stayed in Jun 2024
Family
1 review
Posted on Jul 16, 2024
The rooms has incorporated some modern activities i.e. sound systems, and robot delivery. The general cleanliness of the hotel is good, however, needs updating. Often seeing insects crawling into/out of the dirty carpet. Need more staff for cleaning i guess? We had returned to our room around 9PM one night and there was a big bag of garbage at the elevator, the next morning at 9AM still sitting there.
The location is not too far if you have a car to drive to and from places. Took us quite a long time (20mins) to get a Didi Taxi in the morning from hotel to the Shantau train station. Took us around 20-30mins drive to city center/tourist area. Nothing much nearby.
Response from Property: Dear, seeing your comments, we are very sad that we could not give you a satisfactory stay experience, which is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve. We will always greet every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. I sincerely hope that you can stay again to feel our progress.
Chirag
Deluxe twin bed room
Stayed in Apr 2024
Business travelers
2 review
Outstanding
Posted on May 7, 2024
It was a good stay
Response from Property: After seeing your comments, Xiaoli also felt the enthusiasm and kindness coming from across the air!
Guest User
Deluxe King
Stayed in Jan 2024
Other
1 review
Outstanding
Posted on Feb 29, 2024
Is Julia how to tailor to the qinghai in qing fu qing fit into a charm. The whole house of representatives.
Response from Property: It’s 5 points~ Xiaoli was so happy after seeing it! ! ! Thank you for the five-point reward to Xiaoli. Xiaoli will definitely continue to work hard, dear.
Guest User
Deluxe King
Stayed in Aug 2024
Other
13 review
Outstanding
Posted on Sep 24, 2024
卫生：ok
环境：ok
服务：ok
Response from Property: My darling，自然 親和 真誠是小麗的服務理念~千言萬語匯成一句話，感謝您茫茫酒店選擇小麗，感謝您的用心發現和用心分享，自然 親和 真誠是小麗的服務理念~歡迎再回來！
Guest User
Deluxe twin bed room
Stayed in May 2024
Business travelers
16 review
Outstanding
Posted on Aug 20, 2024
设施：ok
卫生：ok
环境：ok
Response from Property: Xiaoli is so happy to receive such a high evaluation from you. Your recognition of our daily work is the greatest encouragement to Xiaoli.
Lelelebulang
Deluxe twin bed room
Stayed in Oct 2023
Travel with friends
12 review
Outstanding
Posted on Nov 17, 2023
Very nice service and friendly
Response from Property: 五分好评和大大的肯定是麗小福一直追寻的目标，看到您的认可，麗小福别提多开心啦，希望您也可以一如既往的支持麗小福，麗小福期待着您的下次入住！！
Guest User
Deluxe King
Stayed in Oct 2023
Solo travelers
5 review
Outstanding
Posted on Nov 2, 2023
Good service
Response from Property: 感謝您能這麼認真的分享您的入住體驗，非常榮幸您能選擇麗楓酒店，期待再次與您相遇！
Guest User
Deluxe King
Stayed in Jul 2024
Business travelers
4 review
Outstanding
Posted on Aug 20, 2024
The hotel environment is good, clean and sanitary, the service staff is friendly, the room is large and clean. The breakfast is rich and delicious. The hotel is quite large, worthy of being a big brand hotel.
Original TextTranslated by Google
Response from Property: 小麗感謝您在百忙之中給我們這裏大的鼓勵與支持，讓我們倍感喜悦，同時更加堅定了要用心做極致服務，為每一位客人帶來最棒的入住感受，會不斷去提高自己的工作技能，給您以最快的速度辦理入住和退房手續，看您這麼喜愛，記得還要“see you again”哦~
Guest User
Deluxe King
Stayed in Jun 2024
Family
3 review
Outstanding
Posted on Jul 13, 2024
Environment: The location is relatively remote, not in the city center, but relatively quiet, about half an hour away from the small park. There are relatively small restaurants around. There are no big dishes, but more market snacks.
Hygiene: Lavande's hygiene is generally very good, and basically no mistakes are made. I am very satisfied.
Service: The front desk is very elegant and can solve the requests in time. Thank you very much for helping us upgrade the room.
Facilities: The air conditioner is very cool, which is very important in summer. There is no power in some USB ports, but a plug is provided to solve the problem.
Original TextTranslated by Google
Response from Property: 們總想您們住的舒服啊！出來旅遊，總會有各種不方便，奔波在旅途中，睡一個舒服的覺，第二天精神飽滿的出門逛逛。非常開心您這麼喜歡我們小麗，下一站也在小麗住吧。床墊您覺得舒服嗎？告訴您個祕密，小麗家的床墊是國際品牌慕斯床墊哦~
Guest User
Deluxe King
Stayed in Jun 2024
Business travelers
1 review
Amazing
Posted on Jul 10, 2024
It's very good, very clean, and the facilities are complete. The hot shower is very comfortable, and the water temperature is very stable, not sometimes hot and sometimes cold. The only downside is that there is a noise from somewhere in the middle of the night, like the sound of a machine failure. Also, the anti-theft buckle on the door is gone, which makes people feel unsafe.
Original TextTranslated by Google
Response from Property: 感謝您在百忙之中給我們提出中肯的建議，小麗們一定會認真思考您的意見和建議，並及時跟進並作出改善。
Guest User
Deluxe Business Suite
Stayed in May 2024
Other
1 review
Outstanding
Posted on Jul 19, 2024
Facilities: very convenient and modern
Sanitation: good, warm, clean and tidy
Environment: elegant and atmospheric
Service: a professionally trained service team
Original TextTranslated by Google
Response from Property: I can’t forget the world, I can’t walk through the years, I can’t see enough scenery, I can’t hear enough songs, I can’t think of happiness enough, I can’t leave my friends, I can’t express my thoughts, I can’t express my blessings. I hope you enjoy every day and smile every day.
Guest User
Deluxe King
Stayed in Apr 2024
Business travelers
36 review
Outstanding
Posted on May 29, 2024
Shantou people are very welcoming. This hotel exceeded my expectations! The service is generous and decent. The comfortable experience of staying here is perfect! The management is very good!
Original TextTranslated by Google
Response from Property: 能得到您这么高的评价，小麗们好开心，我们的日常工作得到您的认可，对小麗来说是最大的鼓励
Anonymous User
Deluxe King
Stayed in Apr 2024
Couples
7 review
Posted on May 18, 2024
We should be honest, but it was really bad, so I can only tell the truth. There were hairs on the bed, melon seed shells in the toilet, and no mosquito coils. When I checked out, I told the front desk that I was going to check out, but the front desk was busy writing breakfast coupons with the hotel restaurant waiter and ignored the guests.
Original TextTranslated by Google
Response from Property: Dear distinguished guests, Happy New Year! Thank you for your support and recognition of Lavande Hotel. Your expectations may not be met during your stay, but we will work hard to improve our overall products. If you are not satisfied with anything during your stay, you can contact our duty manager at any time. , we will try our best to deal with it for you. We hope that you can see Xiaoli's efforts and progress. We are particularly concerned about everything during your stay. Lavande Hotel (Xiayuan Metro Station Branch) is a hotel that adheres to nature and a casual attitude towards life, allowing everything to relax and be relaxed. In this hotel with natural elements, you should feel the cultural and artistic atmosphere that is different from other hotels. Care, consideration, care and warmth are the most sincere gifts from every Lavande family member. Here, we will continue as always Welcome you again with a friendly smile, and wish you success in your work and a happy life!