Shantou Marriott Hotel

Shantou Marriott Hotel Reviews

Shantou Marriott Hotel

No.28 Zhucheng Road, Longhu District, Shantou, Guangdong, ChinaView Hotel Details
Shantou Marriott Hotel
Shantou Marriott HotelShantou Marriott HotelShantou Marriott Hotel
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Shantou Marriott Hotel Guest Reviews

4.8/5
Excellent
3446 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(3446)
Positive reviews(3377)
Reviews with photos/video(887)
Delicious breakfast(331)
Friendly front desk staff(321)
Nice sea view(262)
Large rooms(172)
Luxurious(30)
Great swimming pool(24)
Delicious buffet(24)
Negative reviews(69)
NCM Sammy
Deluxe City-view Queen Room
Stayed in Dec 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Dec 16, 2024
Staff are very nice and very proactively to give their care and assistance when I need. Excellent!!
Response from Property: Dear guest, thank you for staying at Shantou Marriott Hotel and taking the time to give feedback on your stay. We are very glad to receive your praise for our staff. All our staff professionals are committed to providing guests with a comfortable living environment and friendly service. We sincerely look forward to your visit again and create a pleasant experience for you as always!
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Leong
Deluxe City-view Queen Room
Stayed in Dec 2024
Business travelers
10 review
4.7/5
Amazing
Posted on Dec 7, 2024
Good location. Exercellent service. Great reception service.
Response from Property: Dear guests, thank you for choosing to stay at Shantou Marriott Hotel and sharing your stay with us. We are glad to know that you are satisfied with your stay. Our Front desk is committed to providing a comfortable and memorable experience for our guests. Your feedback is very important to us, and we look forward to seeing you again in the near future.
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Diah H Tyas
Deluxe City-view Twin Room
Stayed in Oct 2024
Business travelers
93 review
5.0/5
Outstanding
Posted on Nov 1, 2024
everything ok, good service and good facilities, good city scenery.
Response from Property: Dear guest, thank you for choosing to stay at Shantou Marriott Hotel and sharing your stay with us. We are glad to know that you are satisfied with your stay. Our team is committed to providing a comfortable and memorable experience for our guests. Your feedback is very important to us, we look forward to seeing you again in the near future.
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Guest User
Guestroom - City-View, Bay (2 beds)
Stayed in Dec 2024
Family
2 review
4.5/5
Great
Posted on Dec 25, 2024
Very good breakfast, excellent front desk and housekeeping service. Especially Ms Guo at the front desk, who is extremely helpful.
Response from Property: Dear guests, thank you for choosing to stay at Shantou Marriott Hotel and sharing your stay with us. We are glad to know that you are satisfied with your stay. Our service team is committed to providing a comfortable and memorable experience for our guests. Your feedback is very important to us, and we look forward to seeing you again in the near future.
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kanderkander
Deluxe City-view Queen Room
Stayed in Aug 2024
Family
50 review
3.6/5
Posted on Sep 27, 2024
Room is clean, reception is fine, but the cafeteria has no service
Response from Property: Dear guest, thank you for choosing Shantou Marriott Hotel. Sorry for the inconvenience. We will also strengthen the training of new employees, raise awareness of service. Look forward to your next stay to give you a better experience.
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REGINALD VICTOR
Deluxe City-view Twin Room
Stayed in Dec 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 17, 2024
The room was very clean and free of the smoking smell even in the corridor. The breakfast was beyond my expectation, and the m lounge was one of the biggest i ever seen before.
Response from Property: Dear guests, thank you for choosing to stay at Shantou Marriott Hotel and sharing your stay with us. We are glad to know that you are satisfied with your stay. Your feedback is very important to us, and we look forward to seeing you again in the near future.
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Da costa junior
Deluxe City-view Queen Room
Stayed in Nov 2024
Couples
13 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Excellent hotel, just the bar at night is simple with uninspiring musicians, but the atmosphere makes up for it all!
Response from Property: Dear guest, thank you for choosing to stay in Shantou Marriott Hotel, we are very glad to know that you have spent a leisurely and comfortable holiday here, thank you for your recognition, and thank you very much for your valuable comments, will give feedback, looking forward to your next visit.
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Wai Kay
Deluxe City-view Queen Room
Stayed in Nov 2024
Solo travelers
3 review
3.7/5
Posted on Nov 22, 2024
Overall is good . Thanks to July at front office who has been very helpful. However, it was an unpleasant experience with the door lock (Room 3505) and it would be better if you could fix the problem the soonest without bothering your guest for several unsuccessful attempts
Response from Property: Dear guest, thank you for staying at Marriott Hotel Shantou and sharing your stay with us. Regarding the room facilities you mentioned, we have shared with the hotel management team and will immediately conduct a comprehensive inspection and improvement of the room facilities and equipment. Look forward to your next stay to give you a better experience.
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Anonymous User
Deluxe City-view Twin Room
Stayed in Nov 2024
Other
2 review
3.0/5
Posted on Nov 14, 2024
I feel annoying , front desk staff continue to solicit comments. Also the housekeeping staff need training , the room is dirty and not up to international standard. Location not so convenient.
Response from Property: Dear guest, thank you for staying at Marriott Hotel Shantou and sharing your stay with us. We are very sorry to learn from the review that your experience during your stay did not meet your expectations, and please allow us to express our sincere apologies. Thank you very much for your comments and suggestions. We have ordered the Front Office and HSKP to check and rectify the problems you have given us. We will also strengthen training and requirements. Your feedback has been a great help to our improvement. Look forward to your next stay to give you a better experience.
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Guest User
Deluxe City-view Queen Room
Stayed in Nov 2024
Solo travelers
4 review
4.5/5
Great
Posted on Dec 5, 2024
Hotel located in a quite part of the city. Only upon checked in was informed they have no water supply for a morning and another afternoon during my stay. Which was quite annoying. Paying the top hotel price in this city, I would have expected an earlier advice for my accomodation option. Room is large and clean, breakfast spread was plenty... Many local special cakes and noodle and congee are on offer...
Response from Property: Dear guest, thank you for choosing to stay in Shantou Marriott Hotel, we are very glad to know that you have spent a leisurely and comfortable holiday here, thank you for your recognition, and thank you very much for your valuable comments, will give feedback, thank you again for your support, looking forward to your next visit.
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OoheidiyimoO
Deluxe City-view Twin Room
Stayed in Dec 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Dec 27, 2023
Everything was tidy and clean. Staffs were very helpful. They even added my WeChat and provided restaurant and spa recommendations. China has improved so much over the years. Will come back for sure.
Response from Property: Dear guest, thank you for staying at Shantou Marriott Hotel and taking the time to give feedback on your stay. We are very glad to receive your praise for our staff. All our staff professionals are committed to providing guests with a comfortable living environment and friendly service. We sincerely look forward to your visit again and create a pleasant experience for you as always!
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CitizenoftheWorld
Executive Suite
Stayed in Mar 2024
Family
1 review
3.2/5
Posted on Apr 1, 2024
New and nice rooms and very good buffet breakfast. Not much around the hotel by way of malls or food. The food streets and sights are all at least a 10-15 min taxi ride away. Staff are enthusiastic and proactive but not experienced. I asked the concierge to make a dinner booking for me but he looked surprised like he had not been asked to do this before. I had to explain to him how to do it - ring to check with restaurant, book and then call me back to confirm. .
Response from Property: Dear guests, thank you for choosing Shantou Marriott Hotel. Sorry for the inconvenience. We will also strengthen the training of new employees, raise awareness of service. Look forward to your next stay to give you a better experience.
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Guest User
Deluxe City-view Queen Room
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Best hotel in china really big thanks
Response from Property: Dear guests, thank you for choosing to stay at Shantou Marriott Hotel and sharing your stay with us. We are glad to know that you are satisfied with your stay. Our service team is committed to providing a comfortable and memorable experience for our guests. Your feedback is very important to us, and we look forward to seeing you again in the near future.
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Hiu yan
Deluxe City-view Twin Room
Stayed in Sep 2023
Family
2 review
5.0/5
Outstanding
Posted on Sep 10, 2023
Amazing trip with great service from hotel staff Zoya. Quick response. Overall I have an excellent trip with stays in here.
Response from Property: Dear Guest, Thank you so much for choosing Shantou Marriott Hotel. We are so glad to know you are satisfied with our hotels service . Your satisfaction will be the best encourage to us , we will do better in the future. Looking forward to see you again in Shantou Marriott Hotel.
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Yi Hang Cherie
Deluxe City-view Queen Room
Stayed in Aug 2023
Family
1 review
4.7/5
Amazing
Posted on Sep 20, 2023
Beautiful hotel with almost everything you need ranging from swimming pool, gym, spa, bar and a bakery. Newly refurbished and clean! Lovely destination for those who wanted a weekend retreat!
6/10
Response from Property: Dear Guest, Thank you so much for choosing Shantou Marriott Hotel as your home out of home. We are so glad to know you are satisfied with our hotels facilities. Your satisfaction will be the best encourage to us , we will do better in the future. Looking forward to see you again.
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