To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.6
Filter by:
Sort by:
All reviews(538)
Positive reviews(518)
Reviews with photos/video(70)
Friendly front desk staff(78)
Well decorated(33)
Large rooms(30)
Delicious breakfast(29)
Quiet & comfortable(28)
Luxurious(26)
Convenient parking(23)
Negative reviews(20)
Guest User
Executive Double Room
Stayed in Mar 2024
Family
2 review
1.5/5
Posted on Apr 5, 2024
Service attitude and timeliness are very poor. The environment is also average.
Far sorry for the five stars and price.
ps: The male receptionist on the night of check-in was the only highlight. He was efficient and had good service.
The female receptionist who was replaced later had low awareness and a bad attitude.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your stay. We are very sorry that we could not give you a perfect stay. We have already arranged the 2-meter large bed that you requested by phone before check-in. The room is equipped with two breakfasts. After you checked in, you requested two more breakfasts per day. It is a pity that the hotel cannot meet your request. I'm sorry that this made you feel like you have low awareness and a bad attitude. We are very sorry that this stay did not meet your expectations. We always strive to create a perfect stay experience for our guests and sincerely invite you to come again.
Guest User
Guestroom - Double Occupancy
Stayed in Jul 2023
Other
1 review
5.0/5
Outstanding
Posted on Aug 23, 2023
I booked this hotel during the Chinese Valentine's Day and called the hotel to see if they could help with the decoration. Unexpectedly, they upgraded the room with a bathtub for free. The decoration was so beautiful. My girlfriend was very happy. It was such a surprise! A very luxurious and high-end hotel, highly recommended! ! !
Original TextTranslated by Google
Response from Property: Hello dear guest! Thank you for sharing your pictures and texts! The friends who served you are very happy to see that you are so satisfied with your stay at Yutong Hotel! Everything we do is to provide the most thoughtful and considerate service to our guests. We are really touched to see your satisfaction and affirmation. We will definitely not forget our original intentions and keep working hard, and look forward to bringing you a more wonderful and pleasant stay experience next time.
Guest User
Deluxe Room (2 Beds)
Stayed in Jan 2024
Family
13 review
2.5/5
Posted on Feb 15, 2024
1. The equipment is old, many sockets are broken, and the carpet looks dirty.
2. Bed 1.2 is too small
3. The pillow is unusable, too soft and thin
4. There are too few types of breakfast and it is unpalatable.
Original TextTranslated by Google
Response from Property: Dear tenant, hello! Thank you very much for giving us your valuable advice despite your busy schedule! We are very sorry that this stay did not meet your expectations. In response to the questions you raised, we have fed back your opinions to the relevant departments as soon as possible. We always pursue to create a perfect stay experience for our guests. Xiaoyu will provide more considerate and meticulous services to allow you to stay away from the noise of the city and quietly enjoy the beauty of the small town. We look forward to your choosing Xiaoyujia again! I wish you success in your work and a happy life!
Guest User
Guestroom - Double Occupancy
Stayed in Jul 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 12, 2023
The room is spacious and well-lit. The floor is high enough and very comfortable. The room is larger than other ordinary hotels, which is a surprise. There are also free snacks and pure milk. The waitress is very attentive and friendly. The front desk is enthusiastic and I am satisfied with the whole process. I will come again in the future! The only choice.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your five little stars! It is a great honor for Yutong International Hotel to receive your full praise. With your encouragement, we will do better and better. We look forward to your stay again, and you are welcome to share this pleasant stay experience with your friends. I wish you all the best on your journey!
Guest User
Guestroom - Double Occupancy
Stayed in Jul 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 9, 2023
The location of the hotel is good and the transportation is convenient. There is a small cotton city nearby, which is very convenient for eating and other things. Parking is convenient. The front desk is very welcoming. The room decoration is high-end, the hygiene is good, and it is very clean
Original TextTranslated by Google
Response from Property: Thank you for choosing Shantou Yutong International Hotel. No matter how many advertisements there are, it is not as good as word of mouth. We value every guest’s personal experience. As long as you come to the hotel, you are our valued guest. We are willing to do our best to make you Every stay at the hotel is like coming home, making you feel comfortable and happy during your short journey. We look forward to your visit again.
Guest User
Guestroom - Double Occupancy
Stayed in Jun 2023
Other
3 review
5.0/5
Outstanding
Posted on Jul 17, 2023
As soon as you enter the hotel lobby, there is a light scent of aromatherapy, which smells good. Thanks to Ms. Lin at the front desk for enthusiastically helping us upgrade to a deluxe room for free. The service was particularly good. Ms. Huang at the front desk also introduced us to local snacks and attractions. The room was luxurious, large and quiet. It was a very comfortable stay. Overall very satisfied... worth recommending
Original TextTranslated by Google
Response from Property: There are close friends in the sea, and there are neighbors in the world. You are Xiaoyu's close friend, and your recognition is the driving force and goal for Xiaoyu to move forward. Xiaoyu believes that guests are family members, so that every time you stay is like returning home. The care, thoughtfulness, care, and warmth of your family members are all Every Xiaoyu gives the most sincere gift to his relatives. Please believe that whether you are on a business trip or traveling, Yutong will be your best choice. We look forward to your experience again and welcome you home anytime! ! !
Guest User
Superior Room (2 Beds)
Stayed in Dec 2022
Family
2 review
1.0/5
Posted on Jan 27, 2023
As the most upscale and most expensive hotel in Chaonan District. What a shame! The price of 1288 is really a pit. The facilities are outdated, and my room on the 7th floor was full of oily smoke at night. I don't know where it came from. Service staff lack of training, no sense of service! I ordered a Niuhe, but there was no chili when it was delivered, so I called and asked for a plate of chili sauce. The person who answered the phone first taught me a lesson, saying why he didn't tell the bad waiter in advance that he had to run again. I wanted to start scolding, but just think about the New Year's Eve. Do you not understand the truth that the customer is God? What's more, does Niuhe without chili sauce have a soul? Don't you understand?
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for giving us valuable opinions in your busy schedule. We hope that you will understand and correct us for some omissions in the process of serving you. We are very sorry that this stay did not meet your expectations. In response to your question, the hotel will strengthen the service training of hotel staff to prevent this kind of situation from happening again. We always pursue to create a perfect check-in experience for our guests, and sincerely invite you to come again.
Response from Property: 謝謝親愛的小主對我們的支持和喜愛,十分感謝您對酒店的細心點評!非常榮幸得知您對酒店服務和房間配套表示滿意,對房間舒適度給予肯定。我們團隊將會以此為動力,不斷努力,不斷進步,讓每位賓客都能體驗與眾不同的身心享悦!酒店坐落於素有“千年古邑 ”之稱的汕頭市潮陽區,距潮陽城區僅2-3分鐘車程,距汕頭小公園約30分鐘車程,出行也是十分方便的哦!設有多款不同房型、小童遊樂園以及室內ktv等項目,是您休閑度假的理想選擇,我們真誠期待您的再次光臨和體驗。祝您生活愉快!
Anonymous User
Deluxe Double Room
Stayed in Apr 2024
Family
3 review
3.5/5
Posted on May 19, 2024
房間內有歡迎小禮品及時令水果,房間乾淨企理,衛生情度滿意,潮陽區值得入住的酒店👍🏻👍🏻👍🏻
Translate
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!