Yeseruge……axingguang
February 17, 2025
I stayed at the Imperial Hotel Shantou for two nights on February 13th and 14th. The overall feeling was quite good. The front desk, room and concierge services were all very warm and thoughtful, and the rooms were also quite comfortable. The restaurant waiters removed the plates in time during breakfast. But at breakfast on the 15th, there was a slightly fat supervisor in his thirties who had very poor quality. She was impatient with the guests and never smiled at all. Especially at 1:30 in the afternoon, she was on duty in the lobby bar. When the guests asked her for afternoon tea to catch the high-speed rail, she also made things difficult. The front desk waiter explained the situation to her and said that she would give her a coupon later. She was reluctant to go to get afternoon tea slowly, and almost delayed the guests from catching the high-speed rail! This kind of low-quality service that does not meet the standards of a five-star hotel makes guests very uncomfortable and seriously affects the guests' experience in the hotel! It also damages the overall image of the Imperial Hotel, so we can only give the hotel a four-point evaluation! !
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