FRANTO HOTEL Reviews
FRANTO HOTEL
No.9 Leshan Road, Jinping District, Shantou, Guangdong, ChinaView Hotel Details
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1 night
FRANTO HOTEL Guest Reviews
4.5/5
Good
585 review
Verified reviewsLocation4.5
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(585)
Positive reviews(567)
Reviews with photos/video(50)
Classy environment(53)
Convenient parking(23)
Quiet & comfortable(22)
Easy to get around(22)
Friendly front desk staff(20)
Many dining options(16)
Perfect for business trips(4)
Stayed multiple times(4)
Negative reviews(17)
SL
Business 2-bed Room
Stayed in Nov 2023
Family
5 review
Outstanding
Posted on Dec 1, 2023
Excellent choice for a stay in Shantou. Great value for money. Good location, easy to get around (a Didi ride to the main attractions in the town centre is around 10-20 mins / 20-30 RMB). Clean and tidy rooms, separate shower, good Aircon. Plenty of food options close by, including a 24h KFC in the same building.
Melvin_Tang
Business 2-bed Room
Stayed in Apr 2024
Couples
7 review
Very Good
Posted on Apr 10, 2024
Good & Comfortable
Wushenhuailiqi
Superior Queen Room
Stayed in Mar 2024
Business travelers
9 review
Very Good
Posted on Mar 27, 2024
I stayed here for a business trip. The hotel is quite satisfactory and the decoration of the facilities is a bit dated. Overall it's okay. . . . . . . . . . . . . . . . . . . . . .
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your thoughtful review despite your busy schedule. It’s a great honor for us that you like our hotel. It’s a little regretful that you can’t give us five stars, but this just shows that we still have room for improvement. We also We will continue to learn and improve. I believe that through our efforts, you will be fully satisfied with us next time you come here. Looking forward to your next visit!
Guest User
Deluxe 2-bed Room
Stayed in Oct 2023
Travel with friends
9 review
Outstanding
Posted on Nov 3, 2023
A very good hotel. Environmental facilities and services are very good✌️
Facilities: 👍
Hygiene: 👍
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition and support of our hotel. Your encouragement is the driving force for our progress. We welcome you to come back and experience it again. I wish you a happy life!
Guest User
Discount Room
Stayed in Oct 2023
Business travelers
1 review
Outstanding
Posted on Oct 17, 2023
It is a very cost-effective hotel near the Second Affiliated Hospital of Shantou University and the Eye Hospital. It is very clean and should be one of the better hotels nearby. If you want to live nearby, you can really consider it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition and support of our hotel. Your encouragement is our motivation to move forward. We welcome you to come back and experience it again. I wish you a happy life.
Guest User
Deluxe 2-bed Room
Stayed in Oct 2023
Family
2 review
Outstanding
Posted on Oct 6, 2023
The front desk service was very good and the price was moderate. When I checked out, I received a box of souvenirs, which included a quilt and towel. A very pleasant stay.
Cleanliness: The room is very clean
Environment: Convenient transportation
Service: Very good
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition and support of our hotel. Your encouragement is our motivation to move forward. We welcome you to come back and experience it again. I wish you a happy life.
Guest User
Superior Queen Room
Stayed in Oct 2023
Couples
2 review
Outstanding
Posted on Oct 5, 2023
I stayed in Shantou for two nights during the National Day holiday. The room is well-equipped, hygienic and clean. The underground parking lot is very large. It is recommended to leave your car directly at the hotel. There are many shared electric vehicles outside the hotel. It is very convenient to go anywhere in the city. The last picture attached is a gift from the hotel. I am satisfied with the five-star rating. 👍
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition and support of our hotel. Your encouragement is our motivation to move forward. We welcome you to come back and experience it again. I wish you a happy life.
Guest User
Discount Room
Stayed in Nov 2023
Business travelers
1 review
Outstanding
Posted on Nov 26, 2023
Nice environment, good service attitude, high cost performance
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition and support of our hotel. Your encouragement is the driving force for our progress. We welcome you to come back and experience it again. I wish you a happy life!
Guest User
Discount Room
Stayed in Nov 2023
Business travelers
1 review
Outstanding
Posted on Nov 18, 2023
There is free parking and the front desk service attitude is good
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition and support of our hotel. Your encouragement is the driving force for our progress. We welcome you to come back and experience it again. I wish you a happy life!
Anonymous User
Business Queen Room
Stayed in Feb 2024
Family
19 review
Posted on Feb 15, 2024
Facilities: old
Hygiene: average
Environment: General
Service: No experience
Booked two rooms for more than 1,300 during the Chinese New Year
It's indeed on the high side
It’s also the reason for the entire market! holiday's sake
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope you will come next time. If you can point out our shortcomings to us, we will strive to do better. We will serve attentively so that every customer who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises. and moved, looking forward to your next visit! Looking forward to visiting again and wishing you a pleasant journey!
Guest User
Deluxe 2-bed Room
Stayed in Jan 2024
Travel with friends
20 review
Posted on Jan 23, 2024
It's okay, but there are too many quilts. You should prepare blankets or extra quilts in each room.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Queen Room
Stayed in Apr 2023
Other
2 review
Posted on Apr 19, 2023
It’s not that good. The price is different every day. Today’s price will rise to more than 300 tomorrow. It’s not a holiday.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are very sorry for causing you a bad experience. Regarding the price issue you mentioned, due to the civil service examination, all surrounding hotels have made price adjustments simultaneously according to market conditions, and the price increases are also clearly marked. Please understand. We look forward to your visit again and wish you a happy life!
Guest User
Deluxe 2-bed Room
Stayed in Jul 2024
Other
4 review
Posted on Jul 20, 2024
The room has a peculiar smell
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope you will come next time. If you can point out our shortcomings to us, we will strive to do better. We will serve attentively so that every customer who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises. and moved, looking forward to your next visit! Looking forward to visiting again and wishing you a pleasant journey!
h k x
Superior Queen Room
Stayed in Feb 2023
Travel with friends
16 review
Posted on Mar 6, 2023
For the first time in a hotel I have stayed in, I found it really inconvenient to communicate with the front desk. I can only ask you for anything. The cleaning lady is nice.
Original TextTranslated by Google
Response from Property: Dear Guests Hello! Thank you for your timely feedback. We apologize for not giving you a perfect check-in experience. We also attach great importance to your feedback. Due to work needs, we need to consult each guest whether to extend their stay. I learned that the front desk will also upgrade you to Yazhi for free. Regarding the room service, if you have any questions in the future, you can directly communicate with our hotel management staff. We will also strengthen the service of the front desk staff. We apologize to you again and wish you a happy every day!
Guest User
Superior Queen Room
Stayed in Sep 2022
Other
2 review
Posted on Sep 1, 2022
It's not an independent hotel. The floors are renovated, walls are demolished, and the sound of drilling is extremely noisy. Very bad! No longer staying at the hotel and the hotel front desk cannot handle it.
Original TextTranslated by Google
Response from Property: Hello, we are very sorry that our hotel has negotiated and communicated several times for property maintenance to repair the leaky roof, but to no avail, and the construction time is in line with the normal construction time. We apologize for the inconvenience caused to your stay. We are deeply sorry for this! Thank you for your visit!