KOME ISLAND

KOME ISLAND Reviews

KOME ISLAND

No.26 Hengshan Road, Zhujin Street, Longhu District, Shantou, Guangdong, ChinaView Hotel Details
KOME ISLAND
KOME ISLANDKOME ISLANDKOME ISLAND
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KOME ISLAND Guest Reviews

4.7/5
Outstanding
1550 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1550)
Positive reviews(1496)
Reviews with photos/video(434)
Large rooms(181)
Friendly front desk staff(151)
Delicious breakfast(104)
Easy to get around(94)
Well decorated(36)
Well designed(34)
Close to train station(23)
Negative reviews(54)
Chengjin, CFA, FRM
Whale Ultimate Double Bed Room
Stayed in Jun 2021
Solo travelers
3 review
4.0/5
Very Good
Posted on Oct 23, 2021
Hotel wasn’t bad super comfortable and convenient lots of food places
Response from Property: Dear distinguished guests, Hello! Thank you for coming to Kome Island Hotel high speed railway station. Kome Island Hotel high-speed railway station is a business boutique hotel built with marine culture and animation IP. It is adjacent to the main traffic trunk road of the city. It is close to Shantou high-speed railway station, airport terminal and Shenyang Haikou expressway. It is surrounded by food street, bar street and large food, tourism, shopping and entertainment complex. The hotel traffic takes advantage of the convenience of the place. Customer satisfaction is our pursuit. Welcome t
Guest User
Whale Beautiful Twin Room
Stayed in May 2024
Travel with friends
19 review
4.0/5
Very Good
Posted on May 8, 2024
The hotel is very close to the MixC, and there are also popular online stores and food streets around it. It is very convenient for eating and traveling. You just need to scan an electric car downstairs. The hotel also has its own mahjong hall, which is full of entertainment attributes!
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Response from Property: Hello! Thank you very much for your praise for our hotel! Your affirmation will better inspire our entire team. We will continue to work hard and welcome you to come again. I wish you a happy life!
Woniupa🐌
Whale Enjoy Family Room
Stayed in May 2024
Family
6 review
4.8/5
Amazing
Posted on May 4, 2024
When I traveled to Shantou, I spent a long time choosing a hotel. I made countless strategies and finally decided on this one. The hotel gate is cute and the parent-child atmosphere is very good. The parent-child room I booked this time has a large space and a very comfortable mattress. The room we stayed in this time was very clean. The toilet and shower were distributed on both sides of the sink. There was also a super large floor-to-ceiling mirror, and the child lay on it to look in the mirror every day. The faucet in the room is quite distinctive in the shape of a shell. When it is turned on, the water will rush straight. The room I stayed in is facing the street. It was still a bit noisy in the early morning because the car passed by and honked. The hotel's breakfast is at the front desk on the second floor. There are really few varieties. There is nothing else to choose from except for the rice noodle soup. The room price really increased by more than 2 times during holidays. We didn't try the special features in the room. We basically went out during the day. By the way, the road across the hotel is the Zhujiang Road Food Street, which is really lively at night. There are casserole, pickled soy milk, stir-fried, and everything else. The famous ones are all on this street.
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Response from Property: Hello! Thank you very much for your praise for our hotel! Your affirmation will better inspire our entire team. We will continue to work hard and welcome you to come again. I wish you a happy life!
Guest User
Whale Select Double Bed Room
Stayed in Apr 2024
Other
4 review
5.0/5
Outstanding
Posted on May 1, 2024
The environment is very good and the service is also very good! Downstairs is the Zhujiang Road Food Street, and the breakfast is also delicious.
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Response from Property: Hello! Thank you very much for your praise for our hotel! Your affirmation will better inspire our entire team. We will continue to work hard and welcome you to come again. I wish you a happy life!
coreLL
Whale Beautiful Double Bed Room
Stayed in Apr 2024
Other
5 review
1.7/5
Posted on Apr 30, 2024
The hygiene is worrying. When I was taking a shower at night, I turned around and saw a t in the corner... I was fed up. It's so disgusting
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Response from Property: Dear guest, we deeply apologize for the discomfort you experienced during your stay. Regarding the hygiene issue you raised, our hotel general manager immediately ordered the hotel housekeeping department and management to thoroughly check all sanitary blind spots in the hotel rooms to ensure the comfort of our guests. Once again, we deeply apologize to you.
Zuoluo813
Whale Select Double Bed Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 27, 2024
Close to Zhujiang Food Street, very convenient. The service is also very good. I was delayed by something and didn't have time to check out at 12 o'clock. The front desk lady delayed it to 3 o'clock. Highly recommended!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your praise for our hotel! Your affirmation will better inspire our entire team. We will continue to work hard and welcome you to come again. I wish you a happy life!
demedreaming
Whale Beautiful Double Bed Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The room is large and clean, suitable for traveling with children, and very cost-effective. The leisure bar on the rooftop is very beautiful.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your praise for our hotel! Your affirmation will better inspire our entire team. We will continue to work hard and welcome you to come again. I wish you a happy life!
yzasun
Whale Beautiful Double Bed Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The hotel is conveniently located, and you can go out to eat at Zhujiang Road Food Street. The room is large, with a dry and wet separated bathroom, and the price-performance ratio is very high. I will definitely come again next time I come to Shantou. It is worth recommending.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your praise for our hotel! Your affirmation will better inspire our entire team. We will continue to work hard and welcome you to come again. I wish you a happy life!
Liuyifeiwolaopo
Whale Beautiful Twin Room
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 17, 2024
I booked a twin room and stayed with my roommates. It was clean and the front desk service was very good. I give it five thumbs up👍🏻👍🏻👍🏻👍🏻 Facilities: voice, automatic curtains, very good, suitable for lazy people to get it done in one sentence Sanitation: clean, new every day Environment: I think it's very good, I like it very much Service: Because there are three people, the front desk attitude was super super good when I told it to the front desk. A breakfast was also sent, which was originally for two people In short, I will choose this hotel next time I come🏨 Not procrastinating, comments from college students The picture attached is the hotel's breakfast, absolutely real and there is a small robot
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Response from Property: Hello! Thank you very much for your praise for our hotel! Your affirmation will better inspire our entire team. We will continue to work hard and welcome you to come again. I wish you a happy life!
All is well 033
Whale Ultimate Double Bed Room
Stayed in Feb 2024
Family
19 review
2.7/5
Posted on Mar 10, 2024
Cold~Cold~Cold!! I brought my children and the elderly to Chaoshan for fun and stayed at Komi Island, but the hotel only had central air conditioning. When we went there in February, the switchboard was not working, so there was no warm air in the room, which made us afraid to take a shower in the hotel because it was very cold in the room. The sound insulation in the room was very poor, and the glass was very thin. When I was sleeping, I was woken up by the noise of the speeding party on the road. Of course, there are also advantages. The hotel is in a good location, and there is Zhujiang Road Food Street downstairs. There is also free parking, but friends who have requirements for indoor temperature and sound insulation should choose carefully.
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6/12
Response from Property: Hello, thank you very much for choosing to stay at Komi Island Hotel and taking the time to share your stay experience with us. The temperature difference between day and night in the city is large. For the health of every guest, the hotel has set a limit on the minimum and maximum temperature of the central air conditioner, but it may not meet your requirements. We are very sorry. Regarding the sound insulation problem you mentioned, we will feedback to the front desk, and we can help you arrange a room away from the sound source next time you check in. Our hotel welcomes and cherishes every pertinent opinion from you. I wish you a happy life and good health. All the staff of the hotel look forward to your visit again.
Anonymous User
Whale Ultimate Double Bed Room
Stayed in Mar 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 11, 2024
Very satisfied, the room is large, and we were upgraded. The bathroom is separate. The most satisfying thing is the mirror on the washbasin, which has many lights and is very convenient for makeup! This is the hotel I will choose again next time I come to Shantou!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your praise for our hotel! Your affirmation will better inspire our entire team. We will continue to work hard and welcome you to come again. I wish you a happy life!
ichbinsj
Whale Ultimate Double Bed Room
Stayed in Mar 2024
Couples
7 review
4.2/5
Very Good
Posted on Mar 3, 2024
The hotel IP is very cute, the location is excellent, opposite to the Zhujiang Road Food Street, the decoration is very attentive, and the room is also very spacious. What I am not satisfied with is the temperature in Shantou at night is less than 10℃. I called the front desk on the first day and they said that the heat air conditioning master control could not be turned on, but the room was really cold. What I don't understand is that the housekeeping department didn't change the paper towels on the second day. When I delivered the paper towels to the room, I casually mentioned it and helped us turn on the air conditioning master control. So was it intentional not to turn on the air conditioning on the first day when it was so cold? The TV has a screen projection function, but it can't be used. It was also said that it was not repaired and there was no screen projection. The TV is like a decoration.
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6/9
Response from Property: Hello, thank you very much for choosing to stay at Komi Island Hotel and taking the time to share your stay experience with us. The temperature difference between day and night in the city is large. For the health of every guest, the hotel has set a minimum and maximum temperature limit for the central air conditioner, but it may not meet your requirements. We are very sorry. Our hotel welcomes and cherishes every pertinent opinion from you. I wish you a happy life and good health. All the hotel staff look forward to your visit again.
Guest User
Whale Fun Family Room
Stayed in Feb 2024
Family
1 review
1.7/5
Posted on Mar 1, 2024
We were on a self-driving trip and wanted to find a comfortable environment to rest after driving for a long time. It didn’t matter if it was a little far away from the city. Then we didn’t expect to see a bug and stains on the bed as soon as we entered the door. The bed made me feel sick when I slept in that bed at night. The perm was hot, and it was very noisy right on the street. Children and adults didn't have a good night's sleep. It is not recommended to stay here if you are going to visit tourist attractions. It is very far away! Very inconvenient
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Response from Property: Dear guest, thank you for visiting Komi Island Hotel. We are sorry that we did not give you a perfect stay experience. We will rectify the issues you raised immediately. We hope it will not affect your mood during this trip. We will strengthen the business training of our employees. , we will constantly ask ourselves to be better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warm service to create the most comfortable residence for you during your journey. We sincerely look forward to serving you again!
HjInGy
Whale Ultimate Double Bed Room
Stayed in Feb 2024
Couples
3 review
1.2/5
Posted on Feb 20, 2024
The service attitude of the ladies at the front desk was very good, but the room was really bad... I originally wanted to cancel because I couldn't catch the high-speed train, but I reluctantly came to stay when I got there. When I entered the room, I found that the toilet was really unsatisfactory. The toilet and bathroom are separated p1.2 I don’t know how Auntie cleans this place like a rough cement room... The bath water can’t go down and it’s all under the feet. The bath towel is also placed directly on it. If you don’t look carefully, it will be blocked by the door and you can’t find it and you can’t find it directly. The shelves were not wrapped in bags and had a very dirty feeling... The room was leaking in the middle of the night and the bathroom was full of ticking sounds. The customer service asked me to change rooms all night... It was two o'clock in the middle of the night and no one could get up when I moved. I originally thought it might be possible. The neighborhood was busy at night and it was a bit noisy outside. I tolerated it for a while, but I almost fell asleep at night. Motorcycles were blasting on the street outside. I finally fell asleep at five or six o'clock. There were all cars outside with their horns. I asked the lady at the front desk and told me that it was impossible for the community to be outside the window. There were sounds and so on. I thought that in such a small alley, there must be traffic jams here. It was inevitable that they would keep honking their horns all the time. The soundproofing was also very bad. Even in the middle of the night, I could hear the couple next door quarreling! I barely slept in the morning and told me that I was sorry to delay my check-out until 2 o'clock. I directly said that I would leave at 12 o'clock. Since you are willing to let the staff say sorry, then you are sorry. If you say it is your problem, then it is indeed you. When the hotel came up with the problem, they asked me to change rooms. They said they would upgrade me to a 10-square-meter room because of the five-star rating. After the change, I felt so uncomfortable. The experience was really bad. There were basically no facilities in the room and very few things. It cost more than 300 yuan. There are no bathrobes in the hotel...choose carefully! ! ! !
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6/7
Response from Property: Dear guests, hello! Thank you for staying at the hotel and providing your valuable comments. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable comments. We have fed back your valuable comments to the relevant departments for follow-up processing. The hotel will continue to Strengthen the service attitude of service staff and strive to provide better services to every guest. We sincerely welcome you to visit us again!
Anonymous User
Whale Beautiful Twin Room
Stayed in Feb 2024
Travel with friends
4 review
1.0/5
Posted on Feb 19, 2024
To be honest, the attitude of the front desk was pretty good. I left my phone there, and I asked my friend to get it. It was very strict! But the attitude of the housekeeping manager was really bad! We brought a 2-year-old child to stay for 3 nights. When the child drew on the paper with a pencil, it was on the bed sheet. It was a pencil! The pencil can be erased with an eraser! The bed sheets were cleaned on the second day, but the bed sheets and quilt covers were not changed! Because we went to South Australia and came back a little late that day, we didn’t call the front desk. On the third day, when we came back, our bed sheets and quilt covers were still not changed, so we called the front desk to change them. The front desk said, "Okay, wait a minute!" After a while, the housekeeping manager came. She was super fierce. She stood at the door and said directly that your bed sheets were dirty with children's drawings, and you have to pay for it! We said that it was drawn with pencils, and it would be fine if we washed it? She actually said that we sent it to a professional place to wash it before, but it couldn't be washed, so you have to pay for it! In fact, we also thought it was our problem at first. After all, our children drew it! But her attitude really made us angry! We asked why you didn't change our bed sheets last night, and she said she wanted to keep the evidence! OK, keep the evidence, but the quilt cover was not painted, why can't it be painted? The funniest thing is that she said that their hotel uses brand new ones? But there are not only urine stains but also blood stains underneath! Most importantly, your hotel uses brand new ones, which are disposable items, why do you insist on compensation? The funniest thing is that my friend asked her to take down the sheets and wash them herself to show her that they can be washed with clean water. At this time, she had nothing to say and said that your method is still the best! Please, is it necessary to be so harsh about something that can be washed with clean water? ? ? I have stayed in so many hotels, and this is the first time I have encountered such an attitude!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your timely feedback. We hope that it has not affected your mood for this trip. We will strengthen the business training of our employees and we will continue to ask ourselves to be better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warm service to create the most comfortable accommodation for you during your trip. We sincerely look forward to serving you again!