Ximen Hotel (Shantou High-speed Railway Station) Reviews
Ximen Hotel (Shantou High-speed Railway Station)
No.56 Taishan Road, Longhu District, Shantou, Guangdong, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Ximen Hotel (Shantou High-speed Railway Station) Guest Reviews
4.6/5
Very Good
328 review
Verified reviewsLocation4.5
Amenities4.5
Service4.6
Cleanliness4.6
Filter by:
Sort by:
All reviews(328)
Positive reviews(304)
Reviews with photos/video(46)
Easy to get around(42)
Convenient location(36)
Close to train station(29)
Classy environment(24)
Friendly front desk staff(18)
Convenient parking(16)
Average sound insulation(12)
Perfect for business trips(6)
Negative reviews(24)
Parth
Standard Queen Room
Stayed in Jul 2024
Business travelers
2 review
Outstanding
Posted on Jul 2, 2024
Very good hotel. Staff is very helpful and kind! Near to the railway station.
Guest User
Standard Queen Room
Stayed in Jan 2024
Couples
2 review
Great
Posted on Jan 10, 2024
Breakfast for two days are good with varieties and quiet environment. Front desk personnel were very helpful in making ehailing on behalf for visitors who don't have any e wallets and hailing apps. A Mr.Liu and his colleague were most friendly and courteous.Access to high speed train is just a 10 minutes pedestrian walkway through an underground passage.
Response from Property: Dear guest, hello! Thank you for your support and affirmation of Ximen Hotel. We will wait for your visit again with better service.
Guest User
Deluxe Double Room
Stayed in May 2023
Travel with friends
26 review
Outstanding
Posted on May 16, 2023
New hotel with very helpful service from brother at the reception.
Response from Property: Dear valued guests ,Thank you considering our hotel for your stay at XIMEN hotel . We do hope you give us the privilege to continue to serve you in the near future.
Guest User
Standard Queen Room
Stayed in Nov 2023
Travel with friends
17 review
Outstanding
Posted on Dec 3, 2023
Near train station, very convenience. clean and good room.
Response from Property: Dear valued guests ,Thank you considering our hotel for your stay at XIMEN hotel . We do hope you give us the privilege to continue to serve you in the near future.
Massimiliano
Standard Queen Room
Stayed in Nov 2022
Business travelers
82 review
Amazing
Posted on Nov 9, 2022
is basically right in front of train station. Still there is a major road that cannot be crossed.
there is an underground passage that is not indicated! Luckily there was another Chinese guy going that direction and after we could not find it, he asked and a guard took us down to it.
Hotel should push the town, police or else, to make big signs and indicate how to cross the street.
Response from Property: Dear guests，thank you for choosing to stay at Ximen Hotei.Questions about your feedback will be conveyed to management.Thank you for your feedback and sincerely look forward to your next visit.
Guest User
Deluxe Double Room
Stayed in Nov 2023
Couples
6 review
Amazing
Posted on Dec 8, 2023
TV connection not good
Response from Property: Dear valued guests ,Thank you considering our hotel for your stay at XIMEN hotel . We do hope you give us the privilege to continue to serve you in the near future.
Guest User
Standard Queen Room
Stayed in Mar 2024
Business travelers
2 review
Outstanding
Posted on Mar 5, 2024
The environment is very good, the service attitude of the colleagues on duty at the front desk is very good, the room is very quiet and comfortable, very welcoming, suitable for business trips, it is worth staying again! Like 👍
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very happy to know that you had a satisfactory stay experience in our hotel. Thank you for your support of Ximen Hotel and your high recognition of the hotel's services. Your satisfaction is our greatest encouragement. We will use better services and Consciousness awaits your return.
solveigs
Deluxe Double Room
Stayed in Feb 2024
Travel with friends
7 review
Posted on Feb 20, 2024
It's relatively average. Prices go up dramatically during the Chinese New Year. I can't help it. The room I live in is close to the road and I can't sleep. There are too many cars. Do the slippers cost 50 cents? I really want to ask this. It's usually more than 200 and 1,000 during the New Year. It's a bit crazy.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Ximen Hotel. Due to the shortage of hotel rooms during the festival, the price will be adjusted. You can make a reservation according to your own spending power. If you have special needs during your stay, please call the hotel front desk in advance. We will do our best to serve you. Your valuable opinions are very important to us. We will continue to improve to provide better services to our customers. Thank you for your support. understanding. Sincerely looking forward to your next visit!
Guest User
Standard Queen Room
Stayed in Feb 2024
Other
3 review
Posted on Feb 13, 2024
1. The room near the road is very noisy, and the soundproofing of the window is very poor, which is almost the same as sleeping directly on the main road.
2. The quilt cover has holes and the hygiene is not good.
3. There is no hot water in the shower head at night, which is simply outrageous. In 2024, there is still no hot water in the hotel. It is not available until 1 o'clock in the middle of the night. I called the front desk and they said it would be ready in 5 minutes every time. The front desk changed shifts and it didn't get better. There was no truth in their mouths.
Summary: I looked through the negative reviews of this hotel and it is indeed very fair. It is a small workshop, very noisy, and has a bad attitude. You should still read more negative reviews when booking a hotel. I wish the store will close down soon in the new year.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Ximen Hotel. We will reply to your feedback. First, regarding the window sound insulation problem, the windows in the guest rooms are sealed windows, which can effectively reduce noise when closed. Noise-proof earplugs are provided at the front desk. Second, regarding the hygiene of the quilt cover, the linens are changed for each guest. The hotel attaches great importance to the hygiene issues you reported and will continue to strengthen the management of the guest rooms. Provide customers with a comfortable and hygienic stay environment. Third, regarding the hot water problem, during your stay, due to a short-term failure in the surrounding power department, the unit equipment started and recovered slowly. The subsequent hotel engineering also carried out emergency treatment and restored normal supply. Please understand this inconvenience to you. If you need help, please contact the hotel front desk at any time. We will do our best to serve you. Thank you for your understanding. Sincerely look forward to your next visit!
Anonymous User
Standard Queen Room
Stayed in May 2024
Couples
2 review
Very Good
Posted on May 5, 2024
It is just across the road from Shantou Station. You can get there through an underground passage. It is convenient for transportation. There is a car rental place at the exit of the high-speed railway station. The hotel environment is good, the room is large, and the staff is friendly.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very glad to know that you have a satisfactory stay in our hotel. Thank you for your support to Ximen Hotel and your high recognition of the hotel services. Your satisfaction is the greatest encouragement to us. We will wait for your visit again with better service and awareness.
Luoxiaojie
Standard Queen Room
Stayed in Oct 2023
Business travelers
8 review
Very Good
Posted on Oct 24, 2023
The hotel is easy to find, clean, the rooms are big, but the service is not good. Pressed the cleaning switch but didn't do it because I had to inform the counter that it might need to be renovated and the room was dark and the lights weren't on.
Original TextTranslated by Google
Response from Property: Dear valued guests，Thank you considering our hotel for your stay at XIMEN hotel. We apologize for your feedback on the cleaning switch.As we respect the privacy and safety of our guests, the front desk will contact and obtain the guest's consent when the housekeeping staff need to clean your room.You can contact the service center at any time.We do hope you give us the privilege to continue to serve you in the near future .
Guest User
Deluxe 2-bed Room
Stayed in Jan 2024
Business travelers
1 review
Outstanding
Posted on Mar 8, 2024
Very satisfied, hygienic and clean
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very happy to know that you had a satisfactory stay experience in our hotel. Thank you for your support of Ximen Hotel and your high recognition of the hotel's services. Your satisfaction is our greatest encouragement. We will use better services and Consciousness awaits your return.
Lam Hon Chuen Simon
Standard Queen Room
Stayed in Mar 2024
Travel with friends
23 review
Posted on Apr 1, 2024
The location is close to the high-speed rail station. The cleanliness of the room is average. In terms of room facilities, the lack of a refrigerator is a disadvantage. In addition, there is no wardrobe. Only clothes hangers are provided. Overall, it is just average.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at Ximen Hotel. We are sorry that we failed to meet your expectations during your stay. We will convey your feedback to the management. Thank you for your understanding. We sincerely look forward to your next visit!
Guest User
Deluxe Double Room
Stayed in Mar 2024
Family
7 review
Outstanding
Posted on Apr 1, 2024
The room is comfortable and bright, well-equipped, the bathroom shower has sufficient water pressure and is clean and tidy. The location is very convenient, just a 5-10 minute walk from the high-speed rail station. The staff is also very friendly.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very glad to know that you have a satisfactory stay in our hotel. Thank you for your support to Ximen Hotel and your high recognition of the hotel services. Your satisfaction is the greatest encouragement to us. We will wait for your visit again with better service and awareness.
Shenyingji
Standard Queen Room
Stayed in Mar 2024
Business travelers
29 review
Outstanding
Posted on Mar 29, 2024
The front desk was very nice, the accommodation was convenient, and the hot water was also very good.
The only drawbacks were: first, the bed sheets always had a little smell, and second, I put my private bath towel on the bathroom door handle, and the sister put the footstool towel directly on my bath towel after cleaning... Alas
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your support to Ximen Hotel and your high recognition of the hotel's services. Thank you for your valuable suggestions. We will strengthen the training of our employees. Your satisfaction is the greatest encouragement to us. We will wait for you to come again with better services and awareness.