Chaoman Hotel (Shanwei City Haibin Avenue) Reviews
Chaoman Hotel (Shanwei City Haibin Avenue)
No. 15-20, Meinan, Xialou, Middle Section of Haibin Avenue, Urban District, Shanwei, Guangdong, ChinaView Hotel Details
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Chaoman Hotel (Shanwei City Haibin Avenue) Guest Reviews
4.6/5
Very Good
1195 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1195)
Positive reviews(1147)
Reviews with photos/video(216)
Classy environment(132)
Friendly front desk staff(81)
Convenient parking(70)
Nice sea view(53)
Close to beach(51)
Delicious breakfast(37)
Easy to get around(31)
Perfect for business trips(16)
Negative reviews(48)
Guest User
Deluxe Queen Room
Stayed in 2023년 12월
Business travelers
1 review
5.0/5
Outstanding
Posted on 2023년12월28일
There are few places to eat around the hotel, but you can order takeout and have it delivered upstairs. Parking is very convenient. There is a dedicated parking lot in the hotel. Unlike the second road where you can't find a place to park, it is also more convenient to get in and out. You don't need to get a ticket or register.
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Response from Property: Xiaoman was really excited to see the simple but profound praise from the guests, and they also recognized our service so much~ We pursue to provide the most considerate and meticulous service to each guest, and bring great value to each guest experience. Chaoman Hotel is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel. We will serve every family and friend with heart and look forward to meeting you next time!
阿C
Deluxe 2-bed Room
Stayed in 2023년 12월
Family
5 review
2.5/5
Posted on 2023년12월26일
The TV signal is not good and you can't see it at all. The waiter said you can't see it in the whole hotel. The landline phone is broken and you can't make calls. There aren't many choices for breakfast. There aren't many restaurants downstairs. The waiter has a bad attitude and I'm disappointed.
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Response from Property: Dear customer, we would like to apologize to you. After investigation, we have criticized and educated the employees involved! There was a problem with your room. We were unable to solve or change the room for you immediately. The service staff also found reasons to avoid the problem. We are deeply ashamed of this. We will do our best to provide all guests with a satisfactory and comfortable stay experience. The hotel We will continue to improve and look forward to your next visit!
Guest User
Selected Double Room
Stayed in 2023년 11월
Business travelers
4 review
5.0/5
Outstanding
Posted on 2023년11월16일
The view of the restaurant is close to the seaside, convenient for eating, and not far from the night market.
Original TextTranslated by Google
Response from Property: Xiaoman was really excited to see the simple but profound praise from the guests, and they also recognized our service so much~ We pursue to provide the most considerate and meticulous service to each guest, and bring great value to each guest experience. Chaoman Hotel is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel. We will serve every family and friend with heart and look forward to meeting you next time!
Xiaohouhou
Selected Double Room
Stayed in 2023년 9월
Solo travelers
122 review
5.0/5
Outstanding
Posted on 2023년9월16일
I am very satisfied with the hotel. The parking is convenient and the location is good. The front desk staff is very enthusiastic. I have no regrets. The price is OK. . . . . . . . . . . . . . . . . . . .
Original TextTranslated by Google
Response from Property: Xiaoman was really excited to see the simple but profound praise from the guests, and they also recognized our service so much~ We pursue to provide the most considerate and meticulous service to each guest, and bring great value to each guest experience. Chaoman Hotel is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel. We will serve every family and friend with heart and look forward to meeting you next time!
Yuk Chiu
Leisure Superior Double Bed Room
Stayed in 2024년 1월
Family
42 review
4.0/5
Very Good
Posted on 2024년1월3일
The hotel is a single building located on the waterfront, which is better than some hotels located in apartments or commercial buildings. The hotel has its own parking lot, which is convenient and very convenient for self-driving travelers. There are restaurants nearby for dining. The rooms are smaller ( Enjoy the king bed room), not suitable for passengers with large luggage; it is clean and tidy, and the breakfast is OK. It is an economical and comfortable choice for a one-night stay during the trip, and the price/performance ratio is good; I hope the staff at the front desk can smile more, and outside the room The noise in the corridor could be reduced a bit.
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Response from Property: Thank you for choosing to stay at Chaoman Hotel. Thank you for your detailed and thoughtful review. We have received your comments. We will continue to improve and strive to bring a satisfactory experience to all guests. Thank you again for your support and look forward to your next visit!
ShowaV5
Selected Double Room
Stayed in 2023년 2월
Couples
1 review
1.0/5
Posted on 2023년2월12일
On February 6, 2023, I placed an order at Shanwei Chaoman Hotel (Hainbin Avenue Wanda Plaza Branch) through the Ctrip travel platform, and paid a one-time payment for the three nights from 2.7 to 2.9. When I checked in on the night of the 2.7th, on the recommendation of the hotel customer service, I applied for hotel membership and upgraded the room type, from the Quality Selection 1.5-meter king bed room to the Quality Selection 1.8-meter king bed room. I checked in that night at 612 near the elevator. Room.
After the first night, before going out during the day on March 8, I clicked the cleaning button in front of the door, but when I returned to the room that night, I found that it had not been cleaned. At the end of the second night, before going out on March 9th, after clicking the button in front of the door, I went to the front desk on the first floor to inform us that cleaning was needed and the fact that it was not cleaned on the first day. But when I arrived at the hotel on the night of March 9th, I found that the room was still not cleaned, and even the garbage in the trash can was still intact.
So we went to the front desk on the first floor to deal with this problem. After confirming that the guest rooms were not cleaned, the solution they gave us was to move us to room 516 on the fifth floor. But after we went to the fifth floor, in this room Footprints, boots and hair were found on the sheets. Since both of us had severe allergies after staying at the hotel, we chose not to stay in the room and asked the front desk for a replacement solution.
The front desk showed us three more rooms, but without exception, there were hairs or unwashed blood stains on the beds. In the third room, the front desk sister even picked up the hair on the bed and threw it on the ground. Due to the above-mentioned troubles, we were busy from about 12:20 to about 1:50. When the guest room knew that we would catch the high-speed train at 8:00 the next morning, they insisted on showing us the fourth room and After we refused to see the property and asked for a refund, blamed us for not seeing the property.
After that, we went to the first floor to discuss the refund issue. The front desk said that their hotel’s Internet requirements required refunds before 12 o’clock the day before. Then when we called their manager to communicate, they were still secretive, did not tell the truth, and made mistakes everywhere Reflects the intention of blaming the customer. This was reflected in the fact that when I communicated directly with the manager later, he learned that we requested a refund because the guest room had not been cleaned for two days and the hygiene of the replaced guest room was not up to standard.
After we finished the phone call with the manager, the front desk played the phone audio while handling the matter, and even after calling four or five times, no call came through. There was always a busy signal on the phone. It was already past two o'clock. The final question Still not resolved, I had no choice but to change hotel. Until the afternoon of 2.12, neither the hotel nor the platform had any follow-up to resolve the issue.
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6/13
Response from Property: Dear guests: After reading your review, we are very sad that we were not able to give you a satisfactory stay experience. This is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again and will definitely give you a better and more satisfactory stay experience. It will make you feel our sincerity and let you see that we are the hotel's We are constantly striving to make progress. We at the hotel will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. We sincerely hope that you can stay again to feel our progress.
Guest User
Deluxe 2-bed Room
Stayed in 2023년 1월
Business travelers
8 review
1.5/5
Posted on 2023년1월25일
First of all, it is really necessary to improve the overall quality and service capabilities of the hotel staff. I made a reservation on Ctrip at the beginning and used the room upgrade. When I went to the hotel, they said it could not be used and gave me a room card of 303. During the New Year stay, I I also know that it is not easy for everyone, so I accepted the 303 room that was not upgraded. As a result, the room was not cleaned when I went to the front desk. At this time, I was told that I could upgrade and gave me the 505 room upgrade. Then I went out to do errands and called. They said that room 303, which was not an upgraded room, had been cleaned, but they wanted to move my luggage down without permission. Isn't this just treating customers like monkeys during the Chinese New Year? This is a hotel under the Jin Jiang Group. I was really speechless!
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Response from Property: Dear guest: First of all, I wish you a Happy New Year. However, after seeing your review, we are very sad that we were not able to give you a satisfactory stay experience. This is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again and will definitely give you a better and more satisfactory stay experience. It will make you feel our sincerity and let you see that we are the hotel's We are constantly striving to make progress. We at the hotel will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. We sincerely hope that you can stay again to feel our progress.
Guest User
Business Queen Room
Stayed in 2022년 10월
Couples
1 review
1.0/5
Posted on 2022년10월3일
Bad review! Very bad experience. First of all, the hygiene is very poor. I feel itchy all over when I sleep on the bed. Secondly, I booked a sea view room and was assigned to the second floor. All I could see was the signboard and the road. There was no sea view at all and I was still charged for the sea view. Then after washing up at night, there was no hair dryer. Blow-drying hair, repeated communication did not solve the problem, just perfunctory and waiting, extremely poor service attitude; to clear up mines for everyone, do not recommend staying!
Original TextTranslated by Google
Response from Property: [Free parking] Dear guests: After reading your review, we are very sad that we were not able to give you a satisfactory stay experience. This is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again and will definitely give you a better and more satisfactory stay experience. It will make you feel our sincerity and let you see that we are the hotel's We are constantly striving to make progress. We at the hotel will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. We sincerely hope that you can stay again to feel our progress.