Lavande Hotel China Light Textile City in Shaoxing Keqiao Reviews
Lavande Hotel China Light Textile City in Shaoxing Keqiao
No 161Gangyue Road Keqiao District Shaoxing city of Zhejiang provice, Keqiao Town, Shaoxing, Zhejiang, ChinaView Hotel Details
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Lavande Hotel China Light Textile City in Shaoxing Keqiao Guest Reviews
4.6/5
Very Good
612 review
Verified reviewsLocation4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(612)
Positive reviews(574)
Reviews with photos/video(81)
Classy environment(52)
Delicious breakfast(46)
Convenient location(46)
Friendly front desk staff(42)
Would stay again(25)
Parking difficult(14)
Comfortable bed(10)
Perfect for business trips(9)
Negative reviews(38)
Helloooo_
Deluxe Queen Room
Stayed in Nov 2023
Business travelers
13 review
Very Good
Posted on Jan 2, 2024
Clean hotel near the fabric market. I would definitely stay this hotel next time.
Guest User
Deluxe 2-bed Room
Stayed in Jul 2023
Travel with friends
1 review
Outstanding
Posted on Aug 4, 2023
Very clean and cozy. Breakfast was amaizing.
TGI
Deluxe Queen Room
Stayed in Nov 2023
Business travelers
13 review
Great
Posted on Nov 27, 2023
Great location!
Response from Property: thank you very very very much！wish you have a nice day!
John
Elegant Queen Room
Stayed in Sep 2024
Business travelers
18 review
Outstanding
Posted on Sep 11, 2024
The hotel is in a good location and is close to the market for business travelers in the textile and clothing industry. It's just that the free upgrade that Ctrip gave me as a diamond customer didn't seem to be fulfilled. The message I received was still an elegant room, and the facilities in the room were exactly the same as when I stayed last year, not a deluxe standard room.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time.
Wanhui
Elegant Queen Room
Stayed in Aug 2024
Business travelers
3 review
Outstanding
Posted on Aug 26, 2024
The lady’s service is very attentive. The room is nice and clean. The breakfast is also very rich. The main reason is that it is very close to the market and is very convenient. It is not too convenient for people to come here to buy goods. There are many late-night snacks downstairs in the evening, which I recommend. I will come again next time! ! !
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time.
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Solo travelers
1 review
Outstanding
Posted on Apr 7, 2024
The room is quite big and the space is sufficient. The environment is also very good. It is clean and tidy. The surrounding area is also very prosperous. Travel is convenient and fast
Original TextTranslated by Google
Guest User
Elegant 2-bed Room
Stayed in Apr 2024
Travel with friends
6 review
Posted on Apr 6, 2024
Lightning protection, I smelled a bad smell as soon as I entered the room. There is no exhaust system in the bathroom at all, and the air conditioner only has hot and cold air. The solution given by the store is to open the window for ventilation, so why didn't I open the window for ventilation before I moved in? The hygiene level is really not good. I feel that I was deceived by the Lavande brand. Money to live in a smelly house and noisy houses is really awesome
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Elegant 2-bed Room
Stayed in Sep 2024
Business travelers
18 review
Amazing
Posted on Sep 12, 2024
The hotel facilities are very new and the rooms are simple and elegant. It feels like a cost-effective choice in this area. The front desk was very thoughtful and provided breakfast as a gift, thank you.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey
Zhangdoudouzhujidan
Elegant Queen Room
Stayed in Sep 2024
Travel with friends
2 review
Outstanding
Posted on Sep 8, 2024
The room environment is very good, the facilities are complete, and the TV has many channels and programs. The hygiene is very good, the aunt cleans very frequently and is very clean. Breakfast is a buffet and very delicious. There are many small restaurants downstairs, and they have a lot of delicious food! It is relatively close to Keqiao Ancient Town and has convenient transportation!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time.
Hai～pi
Elegant 2-bed Room
Stayed in Feb 2024
Other
48 review
Outstanding
Posted on Feb 26, 2024
The surrounding environment of the hotel is beautiful, the supporting facilities are complete, and the staff's service attitude is friendly and enthusiastic. It is recommended to stay!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey.
Anonymous User
Business Queen Room
Stayed in Jul 2024
Couples
32 review
Posted on Aug 19, 2024
The air conditioner in the room did not cool down at all. On such a hot day, it was extremely hot to sleep at night. Even after changing the room, the air conditioner was still the same. I hardly slept all night. There were holes in the quilt. In the evening, it was said that the staff was off work, but no one changed it. Quilt cover, it was the first time in my life that I had to change the quilt cover by myself when staying in a hotel. This hotel was amazing.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, I am very sorry for the bad check-in experience you had this time. I have checked your check-in information and carefully recalled the scene. When you reported the problem of your room to us, we will do it as soon as possible. We changed the room for you because we have central air conditioning and the cooling effect may not have met your expectations. We are very sorry that you said there was a hole in the quilt cover in the room. We also actively dealt with the problem and reported it to our store manager. Through our communication, our store manager The solution given at that time was that the price difference between the room you changed and the room you booked online was about 20 yuan. Based on the various problems you encountered in the room you checked in that night, the hotel brought you inconvenience. A refund of fifty yuan. You also happily said that you followed what we said. I wonder if you still have an impression.
Guest User
Deluxe 2-bed Room
Stayed in Jun 2024
Business travelers
4 review
Posted on Jun 30, 2024
Very poor. No soundproofing. It was too noisy. Someone was singing in the middle of the night. I could hear the voices next door. I couldn’t turn off the bedside monitor light.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay and feedback. We apologize for not being able to give you a satisfactory stay experience. You can choose to turn off the bedside monitor light before going to sleep, and all electrical appliances will be turned off. If you are a light sleeper, free earplugs are provided at the front desk of the hotel. If there is artificial noise, you can also call the front desk and our staff will advise you to stop. I hope you can book this hotel again and give Xiaoli a chance to apologize and improve. We look forward to visiting again!
Guest User
Elegant 2-bed Room
Stayed in Jun 2024
Business travelers
1 review
Posted on Jun 23, 2024
I stayed for one night on a business trip. During the day, all the facilities in the room were normal. However, at 1 o'clock in the middle of the night, all the lights in the room suddenly turned on, the curtains opened automatically, and there was booming music in the room. The whole person fell asleep. Scared awake😤! Once it was by chance, but at four o'clock it happened suddenly again! Is it a room circuit problem? But it’s only like this in the middle of the night! Everything works fine in the room during the day! And the most important thing is, when I checked out and asked the hotel, the hotel couldn't explain it, and they said they had to compensate but there was nothing they could do! Do I want compensation? I didn’t mention a word about compensation during the entire process! What I need is a reasonable explanation! Can a girl not be afraid when she encounters this kind of situation on a business trip? Later, the hotel said that an explanation would be provided within two days, but it has been a week now and no one has explained the reason to me. It is really scary to think about it!
Original TextTranslated by Google
Response from Property: Dear guests, hello! In response to your feedback, we will explain the circuit problem to you. We also speculate based on your problem description, because when the power card is plugged in and powered on, the lights and curtains will automatically open in the room. Because we did not receive any feedback from other guests on the same day that the room had a similar situation, and we have not received any feedback from previous guests in this room. This is the first time we have heard of this problem, so we cannot resolve it. Determine the situation. We also specially observed the test in the room that night, and the problem you reported did not occur. The circuit maintenance personnel also said that the cause can only be found when a problem occurs. You requested compensation at that time because it affected your rest and prevented you from sleeping well. We also said at that time that because we could not confirm the situation, it did not meet the compensation standards and we were unable to satisfy you. We apologize deeply.
Kekaqiao
Deluxe 2-bed Room
Stayed in Aug 2024
Family
8 review
Posted on Sep 12, 2024
It's not bad in the downtown area. There are many delicious snacks downstairs.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your recognition of Lavande Hotel! But we know that there is still a certain gap between the full five-point standard in your mind, and we will continue to work hard! Wish you: Happy every day!
Guest User
Deluxe Queen Room
Stayed in Oct 2023
Family
2 review
Very Good
Posted on Oct 5, 2023
The room has a simple design and the decoration is OK. The takeaway food is delivered by a robot. The location is convenient for taxis. It is next to Guazhu Lake where you can take a walk and the scenery is nice. There are many restaurants around. I didn't have breakfast at the hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!