Guest User
May 9, 2024
It is with sadness, having recommended Brocco on the Park often as we live nearby, that we need to warn people that standards have dropped dramatically. The staff ‘at the coal face’ are still very good, but senior management, it seems have abandoned them. The hot water has been off for well over a week now… when you ask to speak to the manager, you are put through to the head chef, who is valiantly trying to hold things together but who says he is the most senior member of staff available and this continues. There is no doubt that they are doing their best, but when various members of staff say they haven’t seen any senior manager for over 5 weeks, when they apologise and say that standards have dropped and they can no longer recommend the place. It is so sad to see somewhere that was a bit of jewel become so neglected that even though the staff are doing their very best to serve the guests, but even they can’t do it all. Is this a sinking ship? For the last two weeks, when we have had 3 of our guests staying there, it has very much felt like it. I would not normally post a negative review - it is hard enough in the hospitality business, but I have found it impossible to find out who owns the hotel now, nor to speak to a senior manager. I feel very sorry for the staff who are amazing and have done as good a job as possible under what must be very difficult circumstances. And yes, they still don’t have hot water 8 days on … and it is not because of the bank holiday.