Ramada Plaza by Wyndham Shengzhou City Center Reviews
Ramada Plaza by Wyndham Shengzhou City Center
No. 1888 Shuangta Road, Shengzhou, Zhejiang, ChinaView Hotel Details
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Ramada Plaza by Wyndham Shengzhou City Center Guest Reviews
4.6/5
Very Good
482 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(482)
Positive reviews(459)
Reviews with photos/video(53)
Friendly front desk staff(53)
Delicious breakfast(33)
Classy environment(32)
Loved the view(18)
Convenient parking(18)
Near shopping area(18)
Convenient for shopping(17)
Would stay again(15)
Negative reviews(23)
OROURKE
Superior Double Room
Stayed in Jul 2024
Business travelers
1 review
Great
Posted on Jul 12, 2024
Except the gym all was good. Gym was very hot and no towels or water were available at 630am.
Cherry Weddel
Superior Family Room
Stayed in Aug 2023
Family
5 review
Great
Posted on Aug 16, 2023
I thoroughly enjoyed my stay in the hotel's family room. The spaciousness of the room provided ample space for my family and me to relax comfortably. The firsthand experience was truly delightful, allowing us to create memorable moments together.
While the room boasted a pleasing view, it's worth noting that the positioning of the two beds felt a bit distant, which could be improved for a more cohesive family experience. The sliding bathroom door posed a minor inconvenience as it wasn't the easiest to navigate, and I found myself struggling with it at times. Another minor drawback was the absence of shelves or storage options within the shower area, making it a bit challenging to keep our toiletries organized.
Despite these minor shortcomings, our overall experience in the family room was positive. The spaciousness and engaging atmosphere certainly outweighed the small inconveniences we encountered. We left with fond memories of our time there and would consider returning in the future.
Response from Property: Dear guests: Hello! Thank you for your sharing and suggestions. We will pay attention to them and make corrections. We look forward to meeting you again!
Jacobus Carolus
Superior Room (2 beds)
Stayed in Jun 2023
Business travelers
157 review
Posted on Jul 3, 2023
Rooms were ok. Breakfast was very limited from Western perspective.
Location next to a shopping mall but was mostly empty. Could get a nice coffee at the Starbucks.
Ok to stay one night. Also had pool amenities.
Guest User
Superior Double Room
Stayed in May 2022
Business travelers
12 review
Outstanding
Posted on Jun 12, 2022
I always stay in this hotel when I was in shaoxing it’s not bad for business trip
Response from Property: Dear customer:Thank you very much for your choose and appreciation! We're glad to bring you a good time on your business trip. Your appreciation is the greatest encouragement to us!We will continue to improve our quality of service , hope to give each guest a warm living environment!We look forward to welcoming you again, wish you good health and smooth work!
Guest User
Superior Double Room
Stayed in Feb 2024
Friends
1 review
Outstanding
Posted on Feb 17, 2024
I stayed at Ramada during the Spring Festival in Shengzhou. The front desk lady provided great service and gave me free breakfast with many varieties 👍🏻👍🏻👍🏻
Original TextTranslated by Google
Response from Property: Dear guests: Hello! It is our great honor to have you choose us every time. We are delighted by your consistent support. We look forward to meeting you again!
Cevdet
Deluxe Double Room
Stayed in Feb 2024
Business travelers
3 review
Outstanding
Posted on Feb 25, 2024
It's a very nice hotel. There is a shopping mall next to it.
The staff does not speak English
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your good comments. The hotel will strengthen the English learning of the staff and look forward to meeting you again!
Xuedingedekabuxiong
Superior Double Room
Stayed in Jan 2024
Couples
7 review
Great
Posted on Jan 13, 2024
Location: The hotel is in a good location, and there is a square nearby, which is very convenient for everything.
Service: The hotel service is very good. The front desk also upgraded the deluxe room, and every staff member greeted them warmly.
Facilities: The room looks very cozy at first glance, but it is actually a bit simple. There is a gym, but the swimming pool is being renovated, and some places in the room have some flaws.
Meals: I personally feel that the hotel's breakfast is quite simple. It may also be because I went there at 9 o'clock. It is not worth it to add 70 for breakfast for two people.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! It is our great honor to have you choose us every time. The hotel facilities and equipment are gradually being repaired and maintained. The 25th floor of the hotel is currently open for children's playground, gymnasium, and self-service laundry for your use. The room hygiene defects and the single breakfast products you reported have been reported to the relevant departments for verification and rectification, and strive for perfection. In addition, the hotel's buffet breakfast is priced at 58 yuan for adults and 38 yuan for children. Looking forward to meeting you again!
Guest User
Superior Double Room
Stayed in May 2024
Family
4 review
Great
Posted on May 11, 2024
The room was OK, the bed was comfortable, and the service was average. After checking in, I called the front desk to ask if you have gentian violet, and she said she would look for it, and then nothing happened. There was no smile during the whole check-in process, maybe I was too tired
Original TextTranslated by Google
Response from Property: Thank you for staying at the Ramada Plaza Wenfeng Hotel and giving us your feedback. We are very sorry that your stay did not meet your expectations. We will make corresponding improvements. We have reported to the front office department to conduct courtesy and etiquette training for all front desk staff, and smile service training. The front office department will conduct corresponding assessments on the reception staff on duty for inadequate service etiquette and failure to handle the phone after answering the phone. At the same time, if you have other needs, please feel free to call the hotel switchboard to contact us. We hope that our improvements will welcome your visit again! I wish you a smooth work and a happy life!
Stefanie72
Superior Double Room
Stayed in Apr 2024
Friends
29 review
Amazing
Posted on Apr 7, 2024
The room is very clean. You can see the river view from the 21st floor ~
Two bottles of water are a bit insufficient.
The swimming pool on the top floor is not open. It is a pity that swimsuits are not allowed. However, the exercise room is quite large. It is recommended to mark the opening hours when booking the hotel.
There is Heyue Commercial downstairs, which is convenient for eating.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The swimming pool on the 25th floor will be open at the end of April, and guests can use it for free. In addition, the business hours of the 25th gym and the reservation website will be marked. Thank you for your valuable advice! It is our great honor to choose you every time, and we are delighted by your consistent support for us. We look forward to meeting you again!
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Family
15 review
Outstanding
Posted on Apr 7, 2024
During the Qingming Festival, I brought my family from Shanghai to Shengzhou for a trip. I highly recommend Shengzhou. There are not many tourists and it is a quiet city. Ramada is the second-tier hotel in Shengzhou, which is cheaper than Kaiyuan. Of course, there are several more luxurious hotels in Xinchang. The standard room with double breakfast was booked for 407 yuan on the holiday. Chen at the front desk sent a breakfast to the children (the second day of the Chinese New Year). The hotel has a good view and a good breakfast, which meets the 4-star standard. I recommend everyone to stay, it is cost-effective.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! It is our great honor to have you choose us every time. We are delighted by your consistent support. We look forward to meeting you again!
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Family
3 review
Posted on Apr 6, 2024
During the Qingming Festival holiday, I took my child for a casual outing. In order to stay on the same floor as a friend, the hotel arranged room 1925 at the elevator entrance because there were no other rooms on the same floor. Although we knew that there would be some noise from people walking around while sleeping, we still accepted it. What we couldn't accept was that as long as the water was turned on in the shower room and the washbasin, there was a sound similar to a water pump machine. Because the child fell asleep first, we gave up washing up for fear of affecting the sleep of the adults. It was not convenient to change rooms. Late at night, even the sound of the water machine could be heard upstairs and next door. I don't know if it is a common problem in this room!
Original TextTranslated by Google
Response from Property: Thank you for staying at the Ramada Plaza Wenfeng and giving us your feedback. We are very sorry that your stay did not meet your expectations. The noise caused by water use has been submitted to the relevant department for inspection and rectification, and we will make corresponding improvements. You can call the hotel switchboard to give us your valuable suggestions. We hope that our improvements will welcome you to visit again!
Xiaoxionghenaicha
Superior Double Room
Stayed in Oct 2023
Other
20 review
Posted on Oct 7, 2023
I wanted to find a clean and comfortable hotel to stay in. When I opened the door, there was a very bad smell of cigarettes. The bedside table was not cleaned and there was something like saliva on it. I woke up the next day with a sore throat. The quilt in the closet also had yellow spots. The front desk and the room calls were all voice recordings and could not communicate normally. When I got a pair of wet slippers, an empty robot came. Is there a rule that you can't replenish supplies when staying in a hotel? There are few ground parking spaces for parking, and the basement is parked together with the mall. Ramada is terrible👎🏻
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the hygiene issues you reported! It has been submitted to the relevant departments for rectification and standardization. The hotel has always attached great importance to the hygiene of the guest rooms and has invested most of its time in hygiene inspections. The odor and other hygiene conditions you described this time should not happen! We have strictly required the room cleaning staff to pay more attention to hygiene details to ensure that the guest rooms are clean and tidy! In addition, the AI phone problem can be directly transferred to the manual service desk. The hotel will think about and rectify the prompts and instructions of the telephone again. Disposable slippers are provided by the hotel at any time. The service staff must have neglected to replenish them. I bow to you again and apologize! Thank you again for taking the time to give us your valuable suggestions. All the staff of the hotel look forward to seeing you and your family again! I wish you a happy life!
Owuhuano
Superior Double Room
Stayed in Oct 2023
Family
5 review
Posted on Oct 4, 2023
The sanitation is not done properly. The bathroom shower drain is full of hair and blocked. When I took a shower, the bathroom floor was full of water. I cleaned the hair myself, but I couldn't do it without a mop, so I had to ask the hotel to deal with it. After waiting for 10 minutes, they said they forgot to do it. I was speechless. Finally, it was almost 12 o'clock before it was done. It affected my rest, especially the children. This experience is not suitable for Ramada. I was extremely disappointed.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at the Ramada Plaza Wenfeng Hotel. We are very sorry for the hygiene problem you reported! The hotel has always attached great importance to the hygiene of the guest rooms. The problem has been submitted to the relevant departments for rectification and serious handling. Strictly require the room cleaning staff to pay more attention to the details of hygiene. We will continue to improve the service awareness of hotel employees and attach importance to the improvement of service quality. All hotel staff look forward to your visit again with your family! I wish you a happy life!
Guest User
Superior Double Room
Stayed in Oct 2023
Family
3 review
Outstanding
Posted on Oct 5, 2023
The front desk lady, Xiaocheng, was very nice. We had elderly people and children. She promptly arranged for the children to receive quilts and slippers. She also arranged breakfast. The buffet was very rich in variety. Both the elderly and children were very satisfied.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life.
Guest User
Business 2-bed Room
Stayed in Oct 2023
Family
5 review
Outstanding
Posted on Oct 2, 2023
The receptionist, Xiao Deng, was very nice, the bed was very comfortable, the swimming pool was great, and there was sunbathing on the rooftop.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life.