Oriental Ginza Hotel (Shenyang Tiexi)

I stayed here on a business trip. The hotel front desk staff, Colin and Kitty, were very professional and provided very thoughtful service. They asked about my preferences before I arrived and arranged the room in advance. During my stay, they enthusiastically helped me call a taxi and gave me answers and recommendations for nearby attractions. The room hygiene and breakfast were also good. I recommend staying here.

The room facilities are complete. My child was participating in a chess competition here. I stayed here for one night to rest. It felt good. The breakfast bread was good. The only thing I felt uncomfortable about was that my son was charged 88 yuan for breakfast. I said that a child over 1.3 meters tall should pay the full price, but later they charged half the price. The service staff at the restaurant entrance needs training. They can't tell how old the child is! 1.5 points for service!

設施可以，就是沒有人管理！房間洗澡水是温的，酒店人過來看後無人管理

It was around 2am when we arrived at the hotel. There were a lot of people waiting to check in at the front desk. The hotel notified us that it was because the Ctrip backend was not turned off and was constantly accepting orders. There were also problems coordinating between the front desk staff who were checking in, and they opened the rooms that had already been checked in many times. The average check-in time for a customer was about 16 minutes. A customer argued with the front desk, and the front desk staff responded by saying, "I'll refund your money, and you can stop staying." I know it's not easy to work overtime in the early morning, but it's hard to accept this. The room is very large, and the facilities are basically high-end. Just as I was about to go to bed, a big cockroach came out of the big glass in the bathroom. I was afraid that my wife and children would be scared, so I cleaned it up quietly. In general, the hotel's service does not match the environment, the environment does not match the price, and the price does not match the name 😂

It's my first time staying at Oriental Ginza Hotel. The facilities are quite complete. I stayed in the family room. The environment is good, but it's not smart. It's a very good hotel with average cost performance.

非常滿意，總體體驗很不錯！

非常好，值得選擇。

很乾凈，服務也好

房間不錯環境挺好的，床品都挺不錯的，服務人員太少了，前台辦入住的人太少等了好久，辦入住的時間太長了，