Pacific Regency Hotel

Pacific Regency Hotel Reviews

Pacific Regency Hotel

No. 6-1 Bei'er Middle Road, Tiexi District, Shenyang, Liaoning, 100023, ChinaView Hotel Details
Pacific Regency Hotel
Pacific Regency HotelPacific Regency HotelPacific Regency Hotel
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Pacific Regency Hotel Guest Reviews

4.4/5
282 review
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(282)
Positive reviews(253)
Reviews with photos/video(31)
Amenities were average(23)
Large rooms(16)
Friendly front desk staff(14)
Convenient for shopping(9)
Near shopping area(8)
Stayed multiple times(7)
Perfect for business trips(5)
Good views(5)
Negative reviews(29)
Tommy_L
Queen Room With Elegant View
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 19, 2024
The service is very nice, the transportation is convenient, and the room is very clean.
Response from Property: Dear distinguished guest, hello! Thank you for visiting our hotel and giving such a high evaluation. The Pacific Regent Hotel adheres to the principle of putting customers first and serves every guest. We will definitely continue to work hard. We are looking forward to your next five-star evaluation even more. Wish you happiness every day, success in your work and take good care of yourself!”
Nasih Ali
Twin Room With Elegant View
Stayed in Dec 2023
Family
26 review
1.5/5
Posted on Jan 3, 2024
After a long time came out for a holiday with my family to celebrate new year. And this time I choose this hotel cause one of the things Shenyang is famous for is their hot-springs. I stayed in this hotel for 3 days. Upon the arrival to the hotel I saw the condition of the hotel was really bad they haven’t done Maintanace for ages. The letter Y in the hotel was even broken it’s embarrassing to take a picture outside the hotel and share pictures to family and friends. The rooms Are clean but really old. I had to change the room cause the room I was given had amenities missing. Morning breakfast was horrible the food was so dry as if they have not prepared fresh. The hotel promotes saying Chinese and western breakfast but only Chinese food was on the buffet. The only good thing about this hotel is the staff of the hotel and the gym is fully equipped many people from outside come to enjoy the gym. In conclusion this hotel is one of the worst hotels I have been to. The management should really praise their staff for the good work they do to run this hotel. without them this hotel I believe should be demolished. 过了很长一段时间,我和家人一起出去度假庆祝新年。这次我选择这家酒店是因为沈阳的温泉很出名。我在这家旅馆住了三天。到达酒店后,我看到酒店的状况非常糟糕,他们已经很久没有做维护了。酒店里的字母Y甚至被打破了——在酒店外拍照并将照片分享给家人和朋友是很尴尬的。房间很干净,但很旧。我不得不换房间,因为给我的房间缺少设施。早上的早餐太难吃了——食物太干了,好像他们还没有准备好新鲜的。酒店宣传说中西早餐,但自助餐上只有中餐。这家酒店唯一的好处是酒店的工作人员和健身房设备齐全,许多人从外面来享受健身房。总之,这家酒店是我去过的最糟糕的酒店之一。管理层真的应该赞扬他们的员工为经营这家酒店所做的出色工作。如果没有他们,我认为这家酒店应该被拆除。
6/9
Response from Property: Dear guest: Hello! We are sorry that we were unable to provide you with satisfactory service this time. We express our deepest apologies for this!
Guest User
Queen Room With Elegant View
Stayed in Jan 2024
Solo travelers
11 review
4.0/5
Very Good
Posted on Jan 11, 2024
I booked the hotel off season and it was a really good money for value ratio. The staff was friendly and helpful when approached with requests etc. It is quite convenient that there is a coffeeshop located in the lobby with wifi, power sockets etc, ideal for a chill work break in between traveling.
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey.
Anonymous User
Queen Room With Elegant View
Stayed in Oct 2023
Business travelers
57 review
5.0/5
Outstanding
Posted on Oct 7, 2023
!!!nnn
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey.
Guest User
Queen Room With Elegant View
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 19, 2024
The room is very clean and tidy, the floor-to-ceiling windows are spacious, the bathroom is large, the bath on the second floor is also good, the front desk service is very good and I will come again
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey.
Guest User
Queen Room With Elegant View
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Very satisfactory stay experience, spacious lobby, good environment, good front desk service, fast check-in, complete room facilities, comfortable bed, free bathing, very good!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey.
Guest User
Queen Room With Elegant View
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 11, 2024
The hotel is in a good location, with shopping malls nearby and IKEA very close. The service attitude is very good, the room is very clean, the floor-to-ceiling windows are very bright, and free bathing is a feature. The gym is also very good and worth recommending.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey.
Guest User
Queen Room With Elegant View
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 9, 2024
This is my first time choosing Regent Hotel. Overall, I am very satisfied with it. The front desk service is also very good, the integrated service is superb, there are bathing, fitness and dining, the price/performance ratio is very high, the hotel room is also very clean, the service attitude is friendly, the location is good, the transportation is convenient, I will choose here next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey.
Guest User
Twin Room With Elegant View
Stayed in Apr 2024
Family
2 review
3.0/5
Posted on Apr 8, 2024
I won't say anything, just look at the carpet and sofa cushions, they were like this when I just moved in, the sofa was later replaced, and the carpet was said to be not cleaned well, the only feature is the hot spring, it's better to buy the hot spring alone
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are sorry that we were unable to provide you with satisfactory service this time. We express our deepest apologies for this!
Tiannaxizhouchuzhuangwang
Deluxe Twin Room with Wide View
Stayed in Apr 2024
Family
19 review
5.0/5
Outstanding
Posted on Apr 20, 2024
It's pretty good, mainly considering that there is free parking, and it's an underground parking lot. There are also IKEA, MixC, and night markets around it. It's quite lively near Beier Road, which is mainly convenient for taking children around. There are also free hot spring bath tickets.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey.
Guest User
Twin Room With Elegant View
Stayed in Feb 2024
Business travelers
1 review
2.2/5
Posted on Feb 21, 2024
The shower water is very small. I stayed for 2 days and was kicked out on the third day. I couldn't place an order to stay further. I had no choice but to change hotels.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are sorry that we were unable to provide you with satisfactory service this time. We express our deepest apologies for this! Today, a group of guests have booked, so the online double bed room has been closed. We are really sorry.
chw98630
Twin Room With Elegant View
Stayed in Feb 2024
Couples
26 review
4.0/5
Very Good
Posted on Feb 17, 2024
The room is large and the facilities are relatively simple. There are large shopping malls around, which are convenient for shopping and eating. The transportation is convenient. Overall, it is not bad. There is a free bathroom on the second floor. The breakfast quality is average.
Original TextTranslated by Google
6/9
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a happy trip during the Spring Festival holiday.
Guest User
Twin Room With Elegant View
Stayed in Feb 2024
Couples
10 review
5.0/5
Outstanding
Posted on Feb 14, 2024
The hotel is nice! The front desk guy has a good service attitude. The room is large and bright. The steam room is nice. Two people can steam. The ticket price is 49. You can sweat and it is very refreshing. The view outside the window is pleasant because it is on a high floor. There is also breakfast. It is very cost-effective🫰
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey.
Anonymous User
Twin Room With Elegant View
Stayed in Feb 2024
Family
9 review
5.0/5
Outstanding
Posted on Feb 15, 2024
Qifuyu Bathhouse is also good👍 Facilities Good hygiene👍 Environment and service are also very good👍The room is big enough~Good value for money and worth a try Qifuyu Bathhouse tickets are not required
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey during the Spring Festival.
Anonymous User
Queen Room With Elegant View
Stayed in May 2024
Couples
1 review
0.5/5
Posted on May 25, 2024
I wonder what kind of people would choose to live in his home. Facilities: The facilities are very old, like they were in the 1980s. It is more like a B&B than a hotel. Too many times Cleanliness: I checked in late and there was half a cigarette butt and urine in the toilet. There were black hair all around the bathroom screen. There are obvious water marks on the sink. Environment: There are no tables or chairs for eating, so you can only sit on the ground. Service: I told the front desk that the room was not clean and they said they would come and check it out later, but they didn’t come after checking out. The manager who answered the phone was like an uncle, very humming. How much stain does this hotel bring to Shenyang? Foreign friends who come to Shenyang will think that Shenyang is such a poor, backward and arrogant city! It is recommended that Ctrip stop cooperating with hotels like them, which will affect Ctrip's reputation among members! To sum up, this is the worst hotel I have stayed in in Shenyang, not as good as a guest house! Just buy it for 300 yuan and learn a lesson! 
Original TextTranslated by Google
Response from Property: Hello dear guest, thank you for your review. At the same time, we are very sorry that we were unable to bring you a comfortable and pleasant living experience. After reading your comments, we attach great importance to it and have checked and dealt with the relevant issues you raised one by one. We will definitely conduct a thorough inspection of the hygiene of all rooms in the future, and will continue to strengthen the requirements for hotel environmental hygiene and continue to Improve and update various facilities and equipment to ensure that all guests have a perfect experience during their stay. If you encounter any problems during your stay, you can report it to us. We will do our best to solve the problem for you and make your stay satisfactory. We also very welcome and value the feedback left by every guest and will It is regarded as the driving force for progress and the direction for our improvement. We sincerely look forward to your visit again so that we can have the opportunity to provide you with a more perfect stay experience!