Family-friendly Hotels in Shenzhen

Excellent in many many ways with a big thank you Joyce Bao and Kayle (aka Xiao Bao and Xiao Li 小包 小李 ) who helped us with our luggage and sent us off. Besides being very clean and well located here are some other areas that were well done: 1. Take away breakfast available 2. Bell boy proactively looked for extra staff so we could check in quickly 3. Good infrastructure like: good plumbing (no weird smells) faucets, sinks, toilets are all brand name (kosher etc) 4. Pilates class by Kelly was professional 5. Pool was warm and lifeguard did try to ask smokers to move to the sides (as opposed to let them continue soaking) 6. Gym was new, well maintained and changing room bathroom had real paper toilet seat liners that worked, and bags for wet bathing suits. Hair dryers were new. 7. Room had large windows, charging ports at bedside, bathrobe and slippers were thick, fluffy and good quality. Toilet paper was thick 2 ply with good perforations. Borghese soap shampoo etc and mini mouthwash provided 8. Breakfast had good omelettes, and pastry/croissants were well made and buttery. They even had ice cream. Fresh squeezed cucumber, celery and carrot juice made in the spot with juicer. When I asked why they didn’t have anymore hash browns they looked into it. 9. App for Visitor to Shenzhen also provided good information. 10. Sheets, pillows, mattress and duvet were all good quality, fluffy and soft 11. Info available if you need to mail a parcel. 12. Staff are generally well trained and managed and seem to know what they are supposed to do, and can answer questions. They could be further trained in hospitality so they’re passionate about it so it’s more natural. 13. Despite rainstorm everything was dry, no leaks, no mold, no damp smell, hotel wasn’t run down. Areas are generally properly organised. 14. Management seem to supervise and train staff carefully. Only issue was that my minibar was missing drinks but it was sent up when I called about it. But overall a very excellent hotel. Here are some minor observations and some extra suggestions: 1. Pillow menu could be offered 2. Bubble bath could be made available upon request 3. More info about gym, massage place etc could be offered in room and in English (instead of in the Ctrip app). 4. Room could have creamer for coffee and tea 5. A paper bag or bag could be placed in room for extra use. 6. Checkout could have asked for suggestions 7. Check in could ask if takeaway breakfast would be needed. 8. Executive lounge had good cheese, but they could include some crackers or some salami also (salami available at breakfast). Self serve Tea bags should also be available not just coffee. But tea was available upon request. They also need dining cloth napkins and not just small paper napkins 9. Staff Name tags should specify the languages spoken by the staff member (English, Cantonese, Mandarin) 10. Shower stall in the gym needs a lip along the door or the floor so that the water does not go everywhere. Currently the shower floor isn’t slanted enough so the water doesn’t drain fast enough and gets everywhere.

Welcomed with someone opening the door. Very friendly staff and they could speak English which was lovely. The breakfast was amazing, with loads of variety from western to Chinese. Many options and a big variety. Location is good. Close to many malls and attractions. The hotel room was a lovely size and the bed was so comfortable.

Location: not in town but close to the border (from HongKong). Food: really really good ~ for Breakfast room and dinner room at Spice restuarant Guest Room: Old style, look not much clean but can accept Hotel Facilities: Clean, but smell smoking everywhere Stuff: very nice and good manner, but most cannot speak English ***The hotel its connected with the big apartment building, lots ot people*** Have 1 mini-mart on the G floor.

The room is exactly as advertised in the pictures, however the slide and ball pit do not exist! Perhaps under construction as the staff said? The actual child play area looks like in the photo and is not clean. The rest of the stay was good though, but it was certainly disappointing for my daughter!

Great location with lots to do within walking distance. There is a great little craft brewery right across the street (Richcraft) and a bbq place with a nice patio just down the road. If you don't have too much luggage, you can even walk from Luohu port exit. It is a busy area and you will hear some horns, but some white noise will drown that out. The pictures of the room are for a jacuzzi room as the hotel was kind enough to upgrade me. The rooms are a bit old but the furniture is in great shape so it is a very comfortable stay. A little disappointing that the television is not viewable from the bed though. Breakfast is good and there are western and chinese options. Sadly I never got the chance to try the pool. The only issue I had was during check in. The initial room had an issue with the hot water for the overhead shower which I discovered when taking a shower. I was switched to a new room but it smelled of cigarette smoke. I was then given a third room but it needed to be cleaned. I went out to run an errand and when I came back, the person who I had initially spoken with had gone out for dinner and no instructions were left about the room. I was given a fourth room but when I went to inspect it, it was a different style. When I went back to the lobby, there must have been communication about the third room as it was then arranged for me and everything was fine. The stay was then very comfortable but it was initially quite frustrating that I had to repack my luggage and go through four rooms. The final note is the room came with a 100 yuan voucher for the restaurant but it was difficult to understand how to use it. I ended up not using it. There was a cafe/bar on the main floor. It would have been more convenient if the voucher could be used there.

Breakfast was good. The lobby is nice. The staff are kind and helpful. The floor I stayed on smelled terrible. My room was very small and in a corner. The room needs updating and felt run down. My bathroom had blue dots on the floor,as if something had spilled and wasn't cleaned up. It was very different compared to the one in Futien.

The hotel is amazing. Great location step from the Dameish beach, metro and the outlet. The facilities are great， spacious rooms, balcony and ocean view, pool, spa. Very clean hotel.The staff helpful and frindly, all staff.at the reception were speaking very good English. The breakfast was delicious .There is a bus for thehotel guest to tbe bea h and back, which was fantastic. Overall amazing!

Service was so on point I booked on the day and I called in 2 hours prior to ask if they could help decorate. They delivered!! Got a free cake too. The receptionist called Anne Li was so so so nice and she even informed me that I left something at the hotel after I left. Best breakfast buffet and so many snacks / drinks throughout the day available. Will come back soon!

Our first choice’Regular Room’ was very cold with a small heater inside of it. We tried to get the second one but the duty officer was playing dumb and showing us the second layer of blankets 🤦🏻♂️🤦🏻♂️🤦🏻♂️😂😂😂 haha! Then, the lady manager came and very kindly offered us an alternate room in wooden house with a big heater inside. She was very nice and offered a hot coffee to warm up. The stay for kids was amazing. So many attractions are in the park beside. This compensates the old design and furniture of the hotel.

QVilla Hajana on Nan’so beach is one of my favorite spots in the city. The hotel staff are friendly and service-oriented and the rooms are simple but clean. There is a very good Western-style restaurant with beautiful sea views, as well as a more affordable BBQ spot in the main plaza. The beach is top notch - clean, relaxing, and uncrowded. A true gem if you’re looking for a short getaway from the city!