Penglai Apartment Hotel (Shenzhen Railway Station Luohu Port Branch) Reviews

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The room is very good and big. It is very close to the train station. Just walk to the left through the underground passage after exiting the station. It is very convenient downstairs. The service at the front desk is good. The room aunt is very warm.

Booked after May Day, very cost-effective, very worthwhile

It's very close to Luohu Port, only about ten minutes' walk. You can get there along the underpass. The sign is Wu Yu Hotel, which is in the same building, and the front desk is also the one downstairs. The room is quite large, with a sofa, coffee table, and dressing table, as well as a balcony. It's good overall, but the refrigerator has a bit of smell and can't be used, and it's not plugged in. The room door is not secure enough and can't be locked, but there is a safety buckle. Overall, I'm quite satisfied with it, and the hygiene is okay, but the hot water is too warm, not very hot. It's still a bit cold to take a shower in November at night. I live here mainly for the convenience of crossing the border, but I'm still quite satisfied!

I have traveled to Shenzhen many times, and this is the worst accommodation experience. After booking a room, I usually don't comment. This time I can't stand it. This hotel is actually the same as Wuyu. Is it a telecom fraud? I hope the platform can deal with it. If you order takeout, you can't deliver it to the floor and you have to pick it up yourself. Why do I order takeout? Doesn't the hotel have surveillance? The reason for ordering takeout is to make it convenient so that you don't have to go downstairs. There are more than a dozen people using the elevator at the same time. It takes almost five minutes to go downstairs and order takeout twice. The sanitation and facilities are poor, shabby, and not like the pictures at all. The pictures look very new and the environment is okay, but the floor is super old, and the sound insulation is super poor. You can hear the water next door clearly, and the sound of the train tracks is also very clear, as if you are living in a renovated house. In short, it's bad, bad, and garbage.

Very close to the subway station, very convenient for travel, this location, the room is still very large, the facilities are relatively complete, it is difficult to

The hotel is in a good location, the housekeeper is very welcoming, the facilities are complete, there is a washing machine and a balcony, the supplies are clean and tidy, I will stay there again next time.

It is very convenient to be near Luohu subway station. There are also food nearby and the service facilities are also good. It is a pity that there is no TV to watch.

Transportation, very close to the train station Facilities, complete facilities, rough decoration, loud noise Attitude, the front desk lady likes to lie and is impolite. I placed a 7-day order on Ctrip, but the room card was only used for one day. The next day, I went downstairs to get takeout and took the elevator to my door, but I couldn’t get in. I called the front desk and happened to meet the cleaning lady cleaning the room and asked her to help me open the door. When I got the takeout, I saw the courier guy entering the elevator. I asked the front desk why takeout can’t be delivered upstairs, but express can be delivered upstairs. What’s the difference between these two professions? The front desk lady said that it’s convenient for customers to take express delivery upstairs! I said it’s more convenient to deliver takeout upstairs, and the answer was that the police station stipulated it like this! It’s amazing that express delivery can be delivered upstairs but takeout can’t be delivered upstairs. I’m too lazy to say anything about this kind of brain circuit answer. On the third day of my stay, I asked the cleaning lady to clean the room at noon. After waiting for half an hour, the cleaning lady came and picked up the garbage piled at the door of my room and left. Yes, the garbage in the trash can was not changed. She just picked up the garbage on the ground and left. I called the cleaning lady and asked her to change the bed sheets and quilt covers. The cleaning lady asked, "Didn't you check in today?" I said I had been here for the third day. The cleaning lady said, "Three days?" Didn't you just check in today? I said, "Please help me change the bed sheets and quilt covers." The cleaning lady then started to change the bed sheets and quilt covers, and her eyes rolled around and looked at me. During the process of changing the bed sheets and quilt covers, she kept mumbling and nagging. By chance, another cleaning lady came into my room to help her change the bed sheets. They thought this was the entrance to the village and started chatting in my room. Yes, they chatted in my room together,,,,, I didn't say anything. After changing the bed sheets and quilt covers, the cleaning lady changed the garbage bag in the trash can. I asked the cleaning lady to clean the toilet, thank you. She said, "It has been cleaned!" I asked when? She said the toilet had been cleaned! She was still yelling. I said that there were traces of urine on the toilet seat, which proved that you didn't clean it. The auntie immediately responded quickly and said, "Ah, I said we cleaned it before you checked in!" How do you want to clean it? With a towel or a brush? Everyone has different requirements for dirty towels, so I want to ask you how to clean it. I said just wipe it with a paper towel. The auntie used the paper towel to wipe the toilet surface and the toilet ring. She shook the toilet seat hard in front of me and made a loud noise to express her impatience. I said put some disinfectant in the toilet. The auntie said okay. In fact, I have been paying attention to it. She didn't put disinfectant, nor any disinfectant tablets or disinfectant powder. Then she mopped the floor and left. After leaving, she closed the door loudly without any service attitude. I was very surprised and called the front desk to tell the auntie about her attitude. The front desk said sorry and would strengthen education. On the third night, I went downstairs to get takeaway food. I met a takeaway guy waiting for the elevator. He said to the two girls at the front desk who were chatting excitedly, "Now you can go up to the 7th floor, right?" The front desk said yes. I took the takeaway food and got on the elevator. I went back to the room and called the front desk. I said, "Can the takeaway food be delivered to the upper floors now?" The front desk said no. I said I just saw the takeaway guy get on the elevator. The front desk said no. I said I heard the takeaway guy ask if the takeaway food can be delivered to the 7th floor now. The front desk changed the topic and said, "Now the takeaway food can only be delivered to floors above the 7th floor!" Then she asked me to check the surveillance camera at what time the takeaway guy got on the elevator. I said 12:04. She said she didn't see it. Now the takeaway food can only be delivered to floors below the 6th floor! From the first day I met this receptionist, she was so smart that she lied to customers and thought what she said made sense. In fact, others were just too lazy to correct her, so they just let her go. But look at what I went through. It was so bad that I was a little angry after the call. I said, is this targeting my floor? Am I a criminal? The front desk said I would deliver it to your room, and she did it once. Later, when I needed takeout again, I wanted to call the front desk but couldn't get through. The front desk had blocked me. Maybe the customer calling the front desk affected her gossip with her sisters. I was speechless. Then I looked up the price of this hotel on Ctrip. Indeed, the price of the hotel room dropped by 30 a day after I checked in. I also found that Penglai Apartment and Wuyu Hotel had the same front desk. However, Wuyu Hotel on Ctrip had a very low score and many negative reviews. Most of the negative reviews were directed at the poor attitude of the front desk of this hotel. They were rude and caused a lot of trouble to customers. They had no service attitude and were just giving up. The cleaning lady was also lazy and sly. She talked a lot of nonsense and did little. You had to stare at her and be mean to her before she would do anything. Moreover, she would give you a cold look, as if she was a dead pig that was not afraid of boiling water. How short-sighted. In fact, we customers stay in hotels just to find a convenient place to stay and take a break. No matter we are rich or poor, high or low, no one is bored and deliberately makes things difficult for others. Let's talk about the matter objectively. Everyone who comes is a guest. Do you have a conscious service attitude towards customers? At first glance, it is a place that neglects management, does not respect customers, and only does one-time transactions. When I checked out at noon on the fourth day, the cleaning lady was still standing at my door and yelling, "Is this room checked out today?" At about 11 o'clock in the morning, some guests were still resting. She was afraid that she would not disturb others. At about 2 o'clock in the afternoon, I packed my luggage and delayed checking out for an hour. I didn't want to take advantage of others. I paid the delay fee to the front desk. The front desk asked me with a smile for a five-star review and said that the delay fee could be waived. I refused. The best service attitude of the entire hotel staff was when they asked customers for a five-star review. When I refused to give a five-star review, the front desk immediately stopped smiling, and then I wanted to laugh in my heart, so speechless. Hygiene, there were black spots of hair on the bed sheets that the cleaning lady had just changed. It's amazing. The cleaning is not up to standard. The picture is other people's evaluation of this hotel. Whether it is true or not is up to standard. It's all true. You can adjust the surveillance and find me to verify it.

The room environment is ok and safe. It only takes 10 minutes to walk to Jinguanghua Shopping Mall/Luohu Port. There is also a bus stop downstairs, which is very convenient. High cost performance and highly recommended.

The room is clean and tidy, no odor!

The location is very good, close to Luohu Port and subway entrance, the bedding is comfortable, and the bathroom is separated into dry and wet areas

The special room I chose was more affordable, but the actual experience was not downgraded at all. After arriving at the location and checking in, the front desk was very polite and gave me a room with a window. For a price of 150 yuan, I could not ask for more space, a clean private bathroom, and a window. ps: There is also a fast food restaurant downstairs, so it is convenient to eat

The house is in pretty good condition for this price.