Fuqinglong Huatian Holiday Hotel (Shenzhen Convention and Exhibition Center) Reviews

Response from Property: Dear guest, we are all very excited to receive such a high evaluation from you! We have been working hard to improve the quality of the rooms and the service level, from carefully selecting each room item to the meticulous polishing of employee service training, hoping to bring you an experience beyond your imagination. Now your recognition is the best feedback for all our efforts. We will continue this enthusiasm, continue to optimize the room facilities, improve the quality of employee service, and create a more perfect accommodation environment for you. We are looking forward to knowing that you will come again next time, and we can't wait to welcome you again and provide you with more considerate service! I wish you a prosperous career, a happy life, and a wonderful travel in the new year!

Response from Property: Dear guest,Thank you for taking the time to share your feedback about our hotel.It's true that our hotel has a certain history, but we've been working hard on renovations for some floors to enhance the overall experience for our guests. We aim to combine the charm of the past with modern comforts through these improvements.However, we apologize for the noise issue that affected your stay. During the renovation process, we do try our best to minimize the disruption and limit the working hours as much as possible, but it seems we still fell short in providing you with a completely quiet environment. We'll surely communicate with the construction team again to see if there are more effective measures we can take to reduce the noise in the future.We're glad to hear that you found the food in our restaurant to be fine. Our culinary team puts a lot of effort into preparing a variety of delicious dishes to satisfy the taste buds of our guests. They are constantly striving to improve the quality and variety of the food offerings.Once again, we appreciate your honest feedback. We hope that you'll consider staying with us again in the future, and we'll continue to work on improving all aspects of our hotel to ensure a more pleasant experience for you next time.

Response from Property: Dear guest,Thank you so much for your wonderful review! We're extremely pleased to hear that you found our hotel's location adjacent to the subway entrance highly convenient for exploring the city. It was our intention to provide easy access to all the urban hotspots, saving you precious time and ensuring a seamless travel experience. We strive to satisfy every palate and kick - start your day with energy and delight.Your satisfaction is our top priority, and we're looking forward to your next visit. Should you have any suggestions or requirements during your stay, please don't hesitate to let us know. We'll do our utmost to exceed your expectations.Wish you all the best!

Response from Property: Dear guest,Thank you for sharing your thoughts about our hotel. We're glad to know that you found our hotel to be pretty decent overall.Our breakfast offerings are designed to provide a simple start to the day for our guests, and we're happy it met your basic needs. The large TV and good Wi-Fi with proper security measures are indeed aspects we focus on to ensure our guests can have an enjoyable and safe entertainment and online experience during their stay.The hotel's location is indeed a plus, being close to numerous good food options and places where you can find great bargains on clothing. And the convenience of having the Laojie metro station (Line 1) right outside, which has good connections to Bao'an Airport, surely makes traveling around much easier for our guests.However, we do apologize for the inconvenience caused by the toilet design you mentioned. We understand that it might be a bit uncomfortable in certain situations, especially when it comes to explaining things to children. We'll take your feedback into consideration and look into whether there are any possible improvements that can be made in the future to enhance the privacy of our guests in that regard.Once again, thank you for staying with us and for your valuable feedback. We hope to have the opportunity to welcome you back again and provide you with an even better experience.

Response from Property: 尊敬的賓客：您好！非常感謝您分享對酒店的體驗感受。得知酒店優越的地理位置和寬敞的房間讓您滿意，我們由衷地感到高興。酒店緊鄰地鐵站，周邊餐廳林立，為您的出行與用餐提供便利，這正是我們致力於為賓客打造的便捷生活圈。寬敞的房間則是為了讓您在旅途中能盡情舒展身心，享受舒適愜意的時光。我們始終努力為每一位賓客提供優質的住宿體驗，您的認可對我們至關重要。期待您再次光臨，我們會一如既往地為您服務，讓您每次入住都有新的美好體驗。祝您生活愉快，萬事順遂！

Response from Property: Dear Guest,Thank you so much for your detailed feedback and support! We are delighted to hear that you found our hotel's location convenient. Whether for business or leisure, we strive to create a comfortable and enjoyable stay for everyone.Regarding the renovation, we sincerely apologize for any inconvenience caused. The hotel is currently upgrading some facilities to provide a more comfortable and improved experience for our guests. We have ensured that construction noise is limited to working hours to minimize disruption. Additionally, our soundproof windows are designed to keep street noise out, ensuring a peaceful rest for our guests.Your understanding and support mean a lot to us, and we will continue to work hard to ensure every guest enjoys a comfortable stay. We look forward to welcoming you back and providing you with even better service and facilities! Wishing you a pleasant day and all the best! If you have any further needs or suggestions, please feel free to contact us—we are always here to serve you!

Response from Property: Dear Guest,Hello! Heartfelt gratitude for choosing to stay at our hotel and leaving such delightful feedback! Your compliments on the spacious and clean rooms as well as the reasonable prices have filled us with joy. This is undoubtedly an affirmation of our consistent efforts to create a comfortable and affordable accommodation environment for our guests.However, we sincerely apologize for the inconvenience caused by the insufficient English communication skills of our staff. Fortunately, you were able to understand the difficulties our staff faced and noticed that they actively and diligently provided assistance to you, even finding colleagues who can speak English to help. This fully demonstrates the spirit of our hotel team's dedication to service. To improve this situation, we have already started preparations for English training courses. We will invite professional English teachers to give regular lectures to our employees, aiming to enhance everyone's English communication skills and ensure that every international guest can enjoy smooth communication services in our hotel.We are eagerly looking forward to your next visit to experience these new facilities. We are confident that we will bring you a full - range of high - quality accommodation experiences! Once again, thank you for your support and understanding. May everything go smoothly for you and may you have a happy life!Best regards,

Response from Property: Dear Guest,We are truly grateful for your wonderful feedback! It's heartwarming to know that our entire staff met your expectations at 100% and that our manager, Mr. Danny, particularly impressed you with his attentiveness and customer-oriented approach. We are glad he ensured everything was in perfect order for your stay.Our hotel's convenient location is indeed a plus point. Being just minutes away from Gangxia MTR station and close to shopping malls makes it easy for our guests to explore and enjoy their time. We are overjoyed that your family and kids had a great time during your stay.We are looking forward to welcoming you back again. We will do our utmost to maintain and enhance our services to provide you with an even better experience on your next visit.Best wishes to you and your family for a happy and healthy life.

Response from Property: Dear guest, we are delighted to know that you had a nice experience. We are glad that our hotel's location close to the subway station was convenient for you. We apologize for the inconvenience caused by people smoking in the lobby. Rest assured, we will take measures to better manage this situation. We are also happy to hear that you liked the big and nice bathroom, as well as the comfortable and clean beds. Looking forward to your next stay with us.

Response from Property: Dear guests: Hello! On this sunny day, we write this letter to you with great gratitude. Thank you very much for your love and high evaluation of our hotel. Your every word is like a warm current flowing in the hearts of all our staff. Bonnie is honored and thrilled to learn of your gratitude and recognition of her. She has always regarded providing quality service to guests as her primary goal, and greets every guest with enthusiasm and patience. Your affirmation is the greatest encouragement to her. I believe she will continue to maintain her performance and even do better in her future work. We are very glad that you are satisfied with the room. The room is spacious and clean, which is inseparable from the hard work of the housekeeping team. They clean and tidy up carefully every day just to provide guests with a clean and comfortable living space. At the same time, your evaluation of all the staff as “friendly and helpful” is a recognition of our entire team. We always uphold the concept of customer-oriented and hope to provide you with thoughtful help and support during your journey. It is our honor to bring you a pleasant accommodation experience. We will continue to work hard to continuously improve the quality of our service, maintain the high quality of the hotel environment, and live up to your love and trust. We look forward to your visit again. We will welcome you with more enthusiastic and thoughtful service and create more beautiful memories for you. I wish you a happy life and all the best!

Response from Property: Dear guest,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you found our staff helpful. Their dedication to providing excellent service is what we strive for, and your recognition means a great deal to them.However, we're deeply sorry about the unpleasant smells you encountered. The issue with the bad smell in the elevator is unacceptable, and we've immediately arranged for a thorough cleaning and disinfection. We've also inspected the ventilation system to ensure that fresh air circulates properly. As for the slightly bad smell of the duvet, we've taken all the duvets for a complete re-wash and airing. We understand that such details can greatly affect your stay experience, and we're committed to improving these aspects.We're glad that you thought the room was pretty clean and that you appreciated our great location. We take pride in maintaining high standards of cleanliness in our rooms and believe that our convenient location is one of our strengths.Your feedback is invaluable to us as it helps us identify areas where we need to improve. We hope you will give us another chance to serve you better in the future. If there's anything else we can do to make your next stay more comfortable, please don't hesitate to let us know.Wish you all the best and a pleasant journey ahead!

Response from Property: Dear guest: Hello! Thank you very much for choosing our hotel and sharing your feelings. You mentioned that the hotel doesn't look very new, which is indeed because our hotel has been around for some years and carries many memories of past travelers. However, we have always been committed to overcoming various potential shortcomings while maintaining our own characteristics. We are also constantly striving to achieve perfection in other aspects! For example, our service team always welcomes every guest with a warm and friendly attitude, and they will do their best to meet any of your needs. We also pay attention to the cleanliness and maintenance of guest rooms, ensuring that every guest's room is clean, tidy, comfortable and pleasant. At the same time, we are also continuously upgrading and renovating the hotel's facilities and equipment. Currently, the hotel has launched new products with a stylish and comfortable style, equipped with wireless charging and electric towel racks. We welcome you to come and experience them next time! Thank you again for your recognition of us. We look forward to your visit again and wish you a happy life and smooth work!

Response from Property: Dear guest,We're extremely delighted to hear that you had a wonderful stay with us and were impressed by our hotel's prime location. The proximity to a plethora of restaurants and Futian CBD is indeed one of our biggest assets, and we're glad it added to the convenience of your trip.Your kind words mean a great deal to our entire team. We strive to provide not just a place to stay but an unforgettable experience.We sincerely hope to welcome you back in the near future, so you can continue to enjoy all that our hotel and the surrounding area have to offer.

Response from Property: Dear guest,We are delighted to hear that you were offered a room upgrade. We always strive to provide our guests with an enhanced experience whenever possible.We are also glad that you appreciate our hotel's nice location beside the MTR station. It is indeed very convenient for guests to explore the city.Thank you for your positive feedback. We look forward to welcoming you back again in the future.