Grand Mercure Shenzhen Guangming

Grand Mercure Shenzhen Guangming Reviews

Grand Mercure Shenzhen Guangming

Building 1A, Jianfa Yuefu Square, intersection of Guangming Avenue and Guanguang Road Guangming District, SHENZHEN, Guangming District, Shenzhen, Guangdong, ChinaView Hotel Details
Grand Mercure Shenzhen Guangming
Grand Mercure Shenzhen GuangmingGrand Mercure Shenzhen GuangmingGrand Mercure Shenzhen Guangming
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Grand Mercure Shenzhen Guangming Guest Reviews

4.8/5
Excellent
899 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(899)
Positive reviews(891)
Reviews with photos/video(217)
Friendly front desk staff(138)
Near shopping area(111)
Convenient for shopping(85)
Large rooms(75)
Delicious breakfast(67)
Delicious buffet(13)
Has facilities for children(11)
Good views(10)
Negative reviews(8)
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Couples
12 review
4.5/5
Great
Posted on Aug 11, 2024
Great hotel in a really conveniennt location.The pool and gym are shared with non hotel members but that's okay. It was big and spacious, very confortable beds. Okay breakdfast
Response from Property: Hello dear guests! Thank you for choosing to stay at Grand Mercure Shenzhen! We are very honored to receive your recognition of the hotel, but we are also sorry that we have not been able to give you a perfect score for your stay, and we will continue to improve to meet your expectations. Your satisfaction will be the driving force for our continuous progress, and we will continue to maintain our enthusiasm and strive to make every guest feel at home! You are very welcome to choose our hotel next time and sincerely look forward to your visit again.
Guest User
Superior Queen Room
Stayed in May 2024
Business travelers
1 review
4.5/5
Great
Posted on May 25, 2024
Convinient location, great facilities, bed is clean and comfortable, good sleep. Only downside is the cleaning, floor only cleaned once couple of days, alot dust, breakfast lacks of change, food quality is not up to 5 star hotel.
Response from Property: Hello dear guests! Thank you for choosing to stay at Grand Mercure Shenzhen! It is a great honor to receive your recognition of the hotel, but also regret that because of the problem of sanitation and cleaning, can not bring you a full score of the stay experience, during your stay, if you have any questions, you can call the front desk at any time to feedback, the front desk will solve it for you as soon as possible. Your satisfaction will be the driving force for our progress, and we will continue to improve and perfect, hoping to achieve your full expectations. We look forward to welcoming you to our hotel next time, and we hope you will have the opportunity to see us change, and we sincerely look forward to welcoming you again.
Guest User
Oxygen Bar Sleep Tree House Family Room
Stayed in Jul 2024
Family
9 review
4.7/5
Amazing
Posted on Aug 12, 2024
Very nice hotel with new amenities. Right next to the shopping mall.
Response from Property: Hello dear guests! Thank you for choosing to stay at Grand Mercure Shenzhen! We are very honored to receive your recognition of the hotel, but we are also sorry that we have not been able to give you a perfect score for your stay, and we will continue to improve to meet your expectations. Your satisfaction will be the driving force for our continuous progress, and we will continue to maintain our enthusiasm and strive to make every guest feel at home! You are very welcome to choose our hotel next time and sincerely look forward to your visit again.
Guest User
Guest King-size Bed Room
Stayed in Feb 2024
Business travelers
3 review
3.0/5
Posted on Apr 28, 2024
Room was spacious, but cleanliness await to be improved. Check in at night and there’s a mall beside.
Response from Property: Dear guests, hello! Thank you for choosing to stay at the Grand Mercure Shenzhen! It is a great honor to have received your recognition of the hotel, but unfortunately, we were unable to receive your full score review. We will continue to improve and hope to meet your expectations of full score. Your satisfaction will be the driving force for our continuous progress. We will continue to maintain enthusiasm and strive to make every guest feel at home! We warmly welcome you to continue choosing our hotel next time and sincerely look forward to your visit again.
Anonymous User
Guest King-size Bed Room
Stayed in Feb 2024
Family
1 review
4.5/5
Great
Posted on Feb 15, 2024
If more restaurants opens, it would be better. The lady called Nancy Wong duty @front desk is very nice & professional.
Guest User
Superior Suite
Stayed in Jul 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Terrific location. Many restaurants nearby.
Response from Property: Hello dear guests! Thank you for choosing Grand Mercure Shenzhen! Thank you for your full review, we feel very honored, we will always find the opportunity to provide you with services, to provide you with a more satisfying and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.
Guest User
Superior 2-bed Room
Stayed in Feb 2024
Family
10 review
3.7/5
Posted on Feb 14, 2024
hotel is new and clean, just abit far and no bigger shopping mall around.
Guest User
Guest King-size Bed Room
Stayed in Oct 2023
Other
1 review
5.0/5
Outstanding
Posted on Oct 26, 2023
Although there was a slight hiccup concerning the Executive Lounge at first, the management team has been eager to resolve the problems. We could feel their sincerity and the whole journey was a pleasant one. Special thanks to Eva, Mike and James - you all contributed to this memorable experience. Looking forward to seeing you all again.
Response from Property: Hello dear guests! Thank you for choosing Grand Mercure Shenzhen! I am very glad that my colleagues can solve the problem for you, and I am very honored to get your understanding and tolerance, your appreciation gives the hotel a great encouragement, but also the driving force for our progress, we will continue to maintain enthusiasm, committed to making every guest feel at home, we also look forward to seeing you next time, sincerely look forward to your visit!
JING
Penguin Snowy House Family House
Stayed in Oct 2023
Family
5 review
5.0/5
Outstanding
Posted on Oct 23, 2023
The treehouse family room is pretty good. My boy likes the slide so much.
Response from Property: Dear guests, hello! Thank you for choosing Grand Mercure Shenzhen! Thank you and your family for loving the Tree House Family Room, we are very honored, we will always find opportunities to provide you with services, to provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to welcoming you again.
Mrsalwaysright
Superior Queen Room
Stayed in Jul 2023
Family
3 review
5.0/5
Outstanding
Posted on Jul 8, 2023
We stayed there for two nights with our two year old son and my parents. We all enjoyed the stay vey much. The rooms are large with a very nice view. Services are excellent including the room service robot. Locations are perfect connecting two shopping malls and the metro, lots to do for a two year old. Special thanks to the manager Rain, who is very friendly and helpful. There is no problems communicating in Chinese and English.
Response from Property: Dear guest, hello! Thank you for choosing Grand Mercure Shenzhen. We are delighted to receive satisfactory feedback and recognition from you and your family. Thank you for your recognition of Rian in the front office. We are very honored and will always work hard to discover opportunities to provide you with the best service, providing you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your next visit!
NAEJYE
Superior Suite
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 16, 2024
A true 5-star hotel
Response from Property: Hello dear guests! Thank you for choosing to stay at Grand Mercure Shenzhen! It is an honor to be recognized and praised by you. Your appreciation has greatly encouraged the hotel, and your satisfaction is also the driving force for our progress, and we will continue to maintain our enthusiasm and strive to make every guest feel at home! You are very welcome to choose our hotel next time, and sincerely look forward to your visit again!
Guest User
Guest King-size Bed Room
Stayed in Jan 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 1, 2024
Nancy is good service for us.
Benjamin
Superior Queen Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Nancy is good !
Response from Property: Dear guests, hello! Thank you for choosing the Grand Mercure Shenzhen! It is an honor for our front office colleague Nancy receive your recognition and praise. We will always strive to discover opportunities to provide you with the best service and provide you with a more reassuring and comfortable resting environment! Your satisfaction is our persistent motivation. We will continue to work hard and look forward to your visit again!
Jonson007
Superior 2-bed Room
Stayed in Jul 2024
Business travelers
139 review
5.0/5
Outstanding
Posted on Sep 4, 2024
Nice view
Response from Property: Dear Valued Guests, thanks for chose to stay at Grand Mercure Shenzhen Guangming Hotel ,We glad you're satisfied with our service. Thank you for sharing your stay with us. We sincerely welcome you to join us again in the near future!
Kuanzhai
Superior Queen Room
Stayed in Jan 2024
Business travelers
61 review
4.5/5
Great
Posted on Jan 24, 2024
Good location
Response from Property: Dear guests, hello! Thank you for choosing the Grand Mercure Shenzhen Hotel. We know that there is still a certain gap between this stay experience and your ideal five point standard. We will continue to work hard and believe that you will have a better stay experience in your next stay. Looking forward to your visit again.