LAVANDE Hotel (Shenzhen Guangming Phoenix City Branch) Reviews
LAVANDE Hotel (Shenzhen Guangming Phoenix City Branch)
Floor 01, Dongzhou Jingting Building, Guangming Street, Guangming District, Shenzhen, Guangdong, ChinaView Hotel Details
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LAVANDE Hotel (Shenzhen Guangming Phoenix City Branch) Guest Reviews
4.7/5
Outstanding
636 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(636)
Positive reviews(623)
Reviews with photos/video(136)
Classy environment(87)
Awesome amenities(71)
Friendly front desk staff(66)
Quiet & comfortable(27)
Delicious breakfast(26)
Perfect for business trips(20)
Would stay again(18)
Tasty coffee(9)
Negative reviews(13)
Guest User
Deluxe Double Room
Stayed in Mar 2024
Business travelers
1 review
Posted on Mar 25, 2024
Room floor was terribly dirty. On the floor, there was sort of mouse **** (Small tiny little beads). Previous guest receipts are found on the back of curtain. It is just horrible place to stay...
Breakfast restaurant, coffee is terrible. Not tasty. Not service well.
Response from Property: Dear guest, thank you for your review of the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable comments are very important to us and we will inform the relevant departments to improve the quality of our services. If you wish to book this hotel again next time, give us a chance to apologize. Looking forward to coming again
John Kurt
Superior Double Room
Stayed in Oct 2023
Business travelers
2 review
Outstanding
Posted on Oct 19, 2023
Great stay even though I checked out at midnight, they have starbucks at the lobby which is great and a wonderful sky bar!!!
Response from Property: Thank you very much for sharing, as well as for our recognition, we will certainly work harder to provide better service, Lavande Hotels welcome you to stay again
Guest User
Superior Double Room
Stayed in Mar 2024
Business travelers
3 review
Outstanding
Posted on Mar 20, 2024
Very good. The room was upgraded directly after checking in. It was very big and spacious. There is also a laundry room and a gym. The breakfast is also quite rich and has many varieties. The transportation nearby is also very convenient, and there is a bus stop not far from the door.
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Response from Property: Time flows slowly over the years, one flower leads to the world, one leaf leads to pursuit. Xiaoli is very willing to give you a pure and beautiful time. Our vision is to always have unexpected warmth, which is to make your stay comfortable and feel the neighborhood. Only with the warmth of family and smiling eyes can you see the beautiful scenery. Only with a simple mind can you have a happy mood. Thank you for meeting us. Xiaoli looks forward to your stay again.
Guest User
Superior Double Room
Stayed in Dec 2023
Family
1 review
Outstanding
Posted on Dec 4, 2023
The hotel has complete facilities, including a laundry room and a gym, which is great. The breakfast is also very good. There are many varieties and the taste is good. The design of the room is also very considerate. The bedding is soft and comfortable. There are two kinds of pillows to choose from. The front desk service attitude is enthusiastic and efficient in handling problems. I am very satisfied. I will give you a free gift when you check in. Starbucks, I will choose this place again if I have the chance.
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Response from Property: You spoke so highly of Xiaoli that Xiaoli felt ashamed~
Anonymous User
Superior Double Room
Stayed in Nov 2023
Business travelers
1 review
Outstanding
Posted on Dec 1, 2023
The room is very nice and comfortable. I won my heart. The decoration is avant-garde, comfortable, clean, tidy and smart. There are no superfluous functions, only value-added functions, such as music to help you bathe. I like it so much. The room is large and the floor is high and the view is good. , the space is well planned and comfortable, and the front desk upgraded the room for free and provided Starbucks coffee. I went to have breakfast the next morning and found out that the breakfast was really great. The dishes were rich, the colors were very appetizing, and the taste was very good. Thumbs up! Highly recommend this Lavande!
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Response from Property: After seeing your comments, Xiaoli also felt the enthusiasm and kindness coming from across the air!
Guest User
Superior Double Room
Stayed in Oct 2023
Business travelers
3 review
Posted on Oct 27, 2023
When I entered the room, I saw a used condom directly on the purifier. I really took it. It was really a bad review. Moreover, the room only provided one bottle of water. I couldn't even afford two bottles of water. I was speechless. I will not stay here again.
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Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Premier Romantic Room
Stayed in Dec 2023
Business travelers
2 review
Posted on Dec 10, 2023
There is no experience in a hotel worth more than 600 yuan. There are no towels or toothbrushes in the room. It feels like staying in a hotel. Bad review
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Ganzaitianmingzhiqian
Superior Double Room
Stayed in Nov 2023
Other
9 review
Posted on Nov 12, 2023
After staying for two days in a row, I really couldn’t complain. The towels and bath towels were folded in a mess. The countertop where the shower gel was placed in the vanity mirror and shower room in room 2318 on the first day was loose and could fall down at any time. . In addition, when I made a reservation on the platform, I used my own rights to use the upgrade coupon. The front desk told me that we can't see the information on your platform. So did you steal my order on the street? Don’t you know how to read ebooking? The hair dryer was not installed in the new room 2315 on the second day. What made me even more angry was that the buzzer suddenly sounded in the room at 8:30 in the morning. Come down and check out and give your front desk feedback. What’s ridiculous is that you told me what should be the alarm sounding in the corridor. Please figure out the problem you want to solve. Since as a newly opened hotel you don’t want to write reviews and don’t consider customer feelings, then my feedback shouldn’t have much impact, right?
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Guest User
Superior Double Room
Stayed in Oct 2023
Business travelers
7 review
Posted on Oct 29, 2023
The room I booked for my boss, the deluxe double bed room costing RMB 300 to RMB 400, had no window, which was too bad. The location is remote, I don’t know how I got the good reviews.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
leo_2023
Superior Double Room
Stayed in Oct 2023
Couples
1 review
Posted on Oct 23, 2023
When booking a room online, be sure to choose a room with a window. Rooms without windows are smelly and will cost extra. The room is clean, but many facilities are broken and no one has repaired them. There is no hand sanitizer and no one adds it. There are no razors. You have to find them yourself. The customer service is bad, it shows poor management, the breakfast is too unpalatable, it’s better to eat outside!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Business Double Room
Stayed in Oct 2023
Business travelers
15 review
Posted on Nov 13, 2023
Worst place to stay in Lavande
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Tianningdaolouqian
Deluxe Double Room
Stayed in Dec 2023
Business travelers
13 review
Outstanding
Posted on Jan 14, 2024
Very good and convenient
Original TextTranslated by Google
Response from Property: Seeing you comment so carefully, Xiaoli is also very warm. Here is a gift of a kiss. Please check it~~~ I deeply hope that every customer can share their good feelings like you and have fun alone. It’s better to be happy than to be happy~~
Guest User
Superior Room (2 Beds)
Stayed in Aug 2023
Business travelers
2 review
Outstanding
Posted on Aug 14, 2023
Clean and tidy, good service
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Response from Property: My darling, thank you for giving us five points of praise despite your busy schedule. Xiaoli was very excited and encouraged after seeing it. Thank you for your recognition and support of us. We will definitely work harder and do better. Provide better services.
Anonymous User
Superior Double Room
Stayed in Jun 2023
Business travelers
5 review
Posted on Jul 2, 2023
Formaldehyde smells strong!
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Response from Property: Facing the sea, spring flowers are blooming, hello, little master! First of all, thank you very much for choosing Xiaoli Hotel. We will follow up on the taste issues you raised in a timely manner. We apologize for any inconvenience this has caused you. The hotel is committed to continuously improving every detail to provide you with a perfect stay. Xiaoli also sincerely hopes to have the opportunity to welcome you again in the near future.
Guest User
Superior Room (2 Beds)
Stayed in Nov 2023
Business travelers
2 review
Outstanding
Posted on Nov 5, 2023
Nice environment
Original TextTranslated by Google
Response from Property: After seeing your comments, Xiaoli also felt the enthusiasm and kindness coming from across the air!