Trust Hotel (Shenzhen Convention and Exhibition Center)

Trust Hotel (Shenzhen Convention and Exhibition Center) Reviews

Trust Hotel (Shenzhen Convention and Exhibition Center)

13/F, Block B, Fujian Building, 2048 Caitian Road, Futian District, Shenzhen, Guangdong, ChinaView Hotel Details
Trust Hotel (Shenzhen Convention and Exhibition Center)
Trust Hotel (Shenzhen Convention and Exhibition Center)Trust Hotel (Shenzhen Convention and Exhibition Center)Trust Hotel (Shenzhen Convention and Exhibition Center)
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Trust Hotel (Shenzhen Convention and Exhibition Center) Guest Reviews

4.2/5
418 review
Verified reviews
Location4.4
Amenities4.0
Service4.3
Cleanliness4.2
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All reviews(418)
Positive reviews(376)
Reviews with photos/video(133)
Easy to get around(72)
Convenient location(65)
Close to metro(56)
Average sound insulation(30)
Friendly front desk staff(16)
Well decorated(9)
Well designed(6)
Negative reviews(42)
Roxxxiilicious
Xiangxin Scenery Double Bed Room
Stayed in Sep 2024
Travel with friends
16 review
4.2/5
Very Good
Posted on Sep 8, 2024
**Positive Points:** I recently stayed at this hotel and found several positive aspects worth mentioning. The location is incredibly convenient, with close proximity to metro stations and malls. The area was bustling with plenty of dining options, making meal choices a breeze. The cleanliness of the place was impressive, adding to a comfortable stay. Moreover, the staff members were consistently friendly and helpful, enhancing the overall experience. **Areas for Improvement:** Despite these positives, there were some aspects that detracted from the experience. The hotel's setting in an industrial building on the 13th floor, where the front desk is located, gave it a less traditional hotel feel. One major drawback was the room size, which was notably small. The space was cramped, barely accommodating a bed, let alone additional furniture like a coffee table and sofa, which only made it feel more confined. The room resembled the compactness of budget hotels in Japan, making it challenging to comfortably open medium-sized luggage. This lack of space might be discomforting for those with claustrophobia. Furthermore, the thin walls proved to be a significant issue, as noise from the corridors and the street easily penetrated into the rooms. We were disturbed by loud music from a neighboring room as early as 6 am, prompting us to seek assistance from the staff. While the staff were responsive and resolved the noise issue promptly, the overall quality of the experience did not align with the price point of around 400 HKD per night. For a similar price, one could likely find accommodations offering a better value proposition. **Final Thoughts:** In conclusion, while this hotel may suit solo travelers seeking simplicity and convenience, it may not be the ideal choice for groups or travelers accustomed to more spacious and soundproof accommodations. Despite the friendly staff and convenient location, the room's size and noise disturbances ultimately impacted our overall satisfaction with the stay.
Response from Property: Thank you for sharing your experience at the Trust Hotel. We are glad that you pointed out some of our highlights, but also noted the areas for improvement you mentioned. We take every feedback seriously and are working hard to improve our services and facilities to ensure that every guest can enjoy the best experience. If you are willing, we would very much like to hear more details so that we can make targeted improvements. We look forward to your reply and hope to have the opportunity to serve you again and show our improvements.
tsen shiong chun
Xiangxin Deluxe Double Occupancy Room
Stayed in Jun 2024
Family
14 review
5.0/5
Outstanding
Posted on Jun 18, 2024
stay was great, location and everything was also awesome, second time staying and didnt regret it !!
Response from Property: Thank you very much for your good comments. Your satisfactory experience is our driving force. We will continue to work hard to provide better services and give guests a better accommodation experience. We also look forward to meeting you next time!
hydromelon
Xiangxin Business Twin Room
Stayed in Jun 2024
Family
14 review
5.0/5
Outstanding
Posted on Jun 11, 2024
This hotel is really great! Convenient geographical location, clean and spacious rooms. The bedding is very comfortable, allowing people to have a good sleep. The hotel's service is also very good, we recommend everyone to stay here!
Response from Property: Thank you very much for your good comments on our hotel. Your satisfaction is our greatest pursuit. We will continue to be committed to providing quality services and comfortable accommodation experience. Thank you for your support and trust in us, and we look forward to your visit again!
KerSoon
Xiangxin Scenery Double Bed Room
Stayed in Feb 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Feb 29, 2024
Nice and clean room, located at a strategic location and metro station is just right walking distance. Value for money
Response from Property: Thank you very much for your favorable review of our hotel. Your satisfaction is our greatest pursuit. We will continue to strive to provide quality service and a comfortable stay. Thank you for your support and trust in us, and we look forward to your visit again!
Anonymous User
Xiangxin Elegant Double Bed Room
Stayed in Dec 2023
Business travelers
1 review
4.5/5
Great
Posted on Dec 7, 2023
The room is small but functional, bed and pillow are comfy, just 2 min walk to Gangxia Station. A little problem is that the tv that can't be turned off. So I have to unplug it.
Response from Property: Dear guests: Hello! Thank you for your recognition of our services! We will continue to work hard to provide guests with better services. Welcome to visit us again!
Meng Ngoun
Xiangxin Elegant Double Bed Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on May 8, 2024
The hotel was nearby to the popular area and surrounding all the good food and good restaurants⭐️
Zachtime!
Xiangxin Scenery Double Bed Room
Stayed in Jun 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Aug 23, 2024
I’ll stay again here. Great room. Super comfortable and worth the price.
Alim
Xiangxin Scenery Double Bed Room
Stayed in Mar 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Really good place, even though receptionists doesn't really speak English, but she tries very hard!
Guest User
Xiangxin Scenery Double Bed Room
Stayed in Jan 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Jan 21, 2024
I don’t usually write review I have stayed in this hotel for the second time. Although the building doesn’t look modern but the room is clean and modern . And it’s near to the metro which is the bonus
Response from Property: Dear guests: Hello! Thank you for your recognition of our services! We will continue to work hard to provide guests with better services and ensure that you have a home away from home experience. We have been working hard for this. Welcome to visit us again!
WAI LEUNG
Xiangxin Deluxe Double Occupancy Room
Stayed in May 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on May 18, 2024
Great location because near MTR, reasonable price and very quiet
Prof Datuk Jerard
Xiangxin Business Twin Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 16, 2024
The best location and the service is very good
Guest User
Xiangxin Business Twin Room
Stayed in May 2024
Family
10 review
5.0/5
Outstanding
Posted on May 12, 2024
Great location, good beds and friendly service
Nicolas
Xiangxin Scenery Double Bed Room
Stayed in Sep 2024
Family
11 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Small room but good location
Michelle Liang
Xiangxin Deluxe Double Occupancy Room
Stayed in May 2024
Family
2 review
4.7/5
Amazing
Posted on May 24, 2024
Good and prefect customer service
Guest User
Xiangxin Deluxe Double Occupancy Room
Stayed in Oct 2023
Business travelers
3 review
3.7/5
Posted on Nov 4, 2023
value for money Aircon should be not powerful enough in Summer
Response from Property: Dear guests: Your evaluation is the best motivation for us to move forward. We will continue to improve the service awareness of hotel employees and pay attention to the improvement of service quality. All the hotel staff look forward to seeing you and your family come again! wish you a happy life!