True Go Hotel Reviews
True Go Hotel
32 South Futian Road, Futian District, Shenzhen, Guangdong, ChinaView Hotel Details
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1 night
True Go Hotel Guest Reviews
4.8/5
Excellent
2476 review
Verified reviewsLocation4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2476)
Positive reviews(2445)
Reviews with photos/video(577)
Classy environment(325)
Awesome amenities(251)
Friendly front desk staff(210)
Delicious breakfast(154)
Many amenities(125)
Would stay again(77)
Easy to call taxis(12)
Negative reviews(31)
0321Cyw
Comfortable Landscape Big Bed Room(Double Bed)
Stayed in Aug 2024
Couples
3 review
Very Good
Posted on Aug 3, 2024
Great Location and fast speed staff handling deliver
Response from Property: Hello, thank you for staying at the Autumn Fruit Hotel and sharing your experience. We must not lose the five-star hotel high praise and give the hotel sincere blessing you call. Your few words to share, let Xiaoqiu realize that true happiness is someone who knows "we" pay. Someone said: "TheWith difficulty, that becomes easy. God's will is done in detail." Xiaoqiu firmly believes that service is also the case, and the truth can be seen in the nuances. Intentions to make your satisfaction is the foundation, to give you more surprises and moved is our goal. Looking forward to meeting you again. If you never forget, we will have a response, hand than heart!
M J C
Comfortable Landscape Big Bed Room(Double Bed)
Stayed in Jun 2024
Family
1 review
Great
Posted on Jun 11, 2024
Staff are super friendly and helpful, hotel provides breakfast, tea, and supper, 😋
Mary
Comfortable Landscape Big Bed Room(Double Bed)
Stayed in Jun 2024
Friends
3 review
Outstanding
Posted on Jun 3, 2024
Good and friendly
Response from Property: Thank you very much for your appreciation. We always put the satisfaction of our guests first. If you need any help or advice during your stay, please feel free to let us know, we will do our best to provide high-quality service, and feel your kindness and friendliness again, which is the driving force for us to move forward. Looking forward to your next visit, I wish you a happy life!
Anonymous User
Deluxe Smart Room - Garden-View (Double Bed)
Stayed in Jun 2024
Friends
1 review
Outstanding
Posted on Jul 3, 2024
Reasonable price located at a convenient location. Nice clean and good size room, front desk staff is polite with good response. Pleasant stay!
Response from Property: Dear customer, hello! Thank you for your affirmation and support! We are glad that you are satisfied with our price, location, room quality, and front desk service. Your satisfaction is our greatest motivation. To ensure that every guest receives a consistent experience, we continuously optimize service processes and room maintenance. When you visit again, we look forward to bringing you more surprises and happiness! Thank you again for your valuable feedback. Your satisfaction is the greatest driving force for us to move forward.
gus 122
Deluxe Smart Room - Garden-View (Double Bed)
Stayed in Jun 2024
Business travelers
27 review
Outstanding
Posted on Jun 28, 2024
The hotel has a convenient location, a clean and comfortable environment, and comprehensive facilities. The staff are professional and enthusiastic, able to quickly resolve customer needs. The dining options are rich and delicious, with wide acclaim. Overall, this type of hotel is an ideal choice for business travel and leisure vacations.
Guest User
Comfortable Landscape Big Bed Room(Double Bed)
Stayed in Apr 2024
Couples
6 review
Outstanding
Posted on Apr 24, 2024
Good good good
Response from Property: Thank you very much for your evaluation, and we are glad that you are satisfied with our service. Although your review is concise, your affirmation means a lot to our team. If you have any other needs or suggestions during your stay, please feel free to contact us through room service or front desk, and we will try our best to provide a more thoughtful experience. Looking forward to serving you again!
AliceLau
Deluxe Smart Room - Harbour-View (Double Bed)
Stayed in Dec 2023
Business travelers
13 review
Outstanding
Posted on Jan 5, 2024
Very nice beautiful and high technology good service I like it will return
Response from Property: Dear guest, thank you for choosing Qiuguo Hotel and for your support and recognition of us. The hotel has a variety of room types, each of which has its own unique characteristics and incorporates a variety of different elements. It will definitely give you a You bring different feelings. After you book a room, you can tell us the style you like at any time. We will arrange the room for you in advance and look forward to your arrival~
T
Deluxe Panoramic Twin Room
Stayed in May 2024
Couples
1 review
Very Good
Posted on May 22, 2024
Clean environment, courteous staff. If hotel chain want more foreign tourist business, they need some front desk staff that speak English or have access to translation apps. Also TV need English menus and some English programmings.
Response from Property: Dear guests, thank you for your valuable feedback. We attach great importance to your suggestion and will immediately strengthen the English training of our staff, especially the front desk service. At the same time, regarding the TV program and menu questions, we will also update to meet the needs of international guests. Looking forward to your visit again to provide a better service experience.
Love Eunice Ng
Deluxe Smart Room - Harbour-View (Double Bed)
Stayed in Nov 2023
Family
19 review
Great
Posted on Nov 3, 2023
It’s an interesting and pleasant first experience with TrueGo group. It’s value for money.
6/8
Response from Property: Dear guest, thank you for choosing the TRUE GO Hotel and giving us your feedback. However, it is still a pity that we did not receive your 5-star review. We hope to receive your 5-star review next time. The front desk of the hotel is on duty 24 hours a day. If you have any questions during your stay, you can call the front desk at any time. TRUE GO Hotel aims to find a pure land for people traveling in the bustling and bustling city, It conveys sincerity and friendliness between people, allowing everyone who comes to Qiuguo to find a place for their souls. If you want to learn more about our story, welcome to join the "Qiuguo Hotel". We look forward to traveling with you and sharing this joy together. We look forward to your next stay.
mavis
Deluxe Panoramic Twin Room
Stayed in Apr 2024
Family
4 review
Posted on May 13, 2024
The service is quite good. However the surrounding neighbourhood is older than I expected and the food are ok.
Response from Property: Dear guests, thank you for your appreciation of our service and your recognition of our food. Regarding the old surrounding environment you mentioned, we understand that it may not meet your expectations, but please rest assured that the hotel itself is brand new and we look forward to the comfort you experience inside. For the neighborhood environment, we are looking for partners to upgrade and improve. Looking forward to your coming again and feeling our continuous improvement. If you have other needs, please feel free to contact us.
wen chien
Deluxe Panoramic Twin Room
Stayed in Mar 2024
Family
2 review
Outstanding
Posted on Apr 1, 2024
Service of hotel staff was really good, they were helpful and very polite. Housekeeping staff was also very nice and friendly and followed up with our request very promptly. We enjoyed our stay.
Response from Property: Thank you very much for your comments. We attach great importance to the quality of staff service, because this is one of the key factors for the success of our hotel. We will continue to strive to improve the service skills and quality of our staff in order to provide better service to our guests. The guest mentioned that the room service staff followed up their requirements in a friendly and quick way, which is one of the service quality we have been striving to improve. We will continue to focus on the needs of our guests and ensure that our room service team is responsive and responsive to their expectations.
DanCh
Deluxe Panoramic Twin Room
Stayed in Mar 2024
Business travelers
15 review
Outstanding
Posted on Apr 10, 2024
The hotel is a part of an old dormitory but well redesigned, furnished and so on. Good breakfasts
Anonymous User
Comfortable Landscape Big Bed Room(Double Bed)
Stayed in Mar 2024
Solo travelers
13 review
Posted on Mar 9, 2024
Overall good value for money. Room size interior condition were fine. The problems are: 1) Only one elevator so the wait can be very long and elevator gets very crowded in the morning. 2) Under-staffed. House keeping was too busy and did not clean my room when I returned in the evening. 3) Bit far away to walk to the HK border and too close to take a taxi.. location is actually bit awkward if you are using this hotel to go to HK..
Response from Property: Dearguests,thankyouforyourcommentsonourhotel.Weappreciateyourfeedbackandwillcontinuetoimproveourservicesandfacilitiesinthelightofyourcomments.Wewillalsoenhancethetrainingofhousekeepingstafftoensurethattheycancompletethecleaningworkwithinthespecifiedtime.Asforyourwalkingdistance,ourhotelisrelativelyclosetotheHuanggangPortControlPointport.Finally,wethankyouagainforchoosingourhotel.Wewillcontinuetostrivetoprovidethebestserviceandfacilitiestomakeyourtrippleasant.
Samwill96
Comfortable Landscape Big Bed Room(Double Bed)
Stayed in Mar 2024
Friends
2 review
Amazing
Posted on Apr 2, 2024
Nice affordable hotel for a night however just slightly far from city centre and station
Response from Property: Dear guest, thank you for choosing Qiuguo Hotel and for your support and recognition of us. The hotel has a variety of room types, each of which has its own unique characteristics and incorporates many different elements. It will definitely give you a You bring different feelings. After you book a room, you can tell us the style you like at any time. We will arrange the room for you in advance and look forward to your arrival~
Anonymous User
Comfortable Landscape Big Bed Room(Double Bed)
Stayed in Oct 2023
Business travelers
17 review
Posted on Nov 1, 2023
Pro: good staff service, location is good, room is cozy, convenient
Response from Property: Dear guest, thank you for choosing the TRUE GO Hotel and giving us your feedback. However, it is still a pity that we did not receive your 5-star review. We hope to receive your 5-star review next time. The front desk of the hotel is on duty 24 hours a day. If you have any questions during your stay, you can call the front desk at any time. TRUE GO Hotel aims to find a pure land for people traveling in the bustling and bustling city, It conveys sincerity and friendliness between people, allowing everyone who comes to Qiuguo to find a place for their souls. If you want to learn more about our story, welcome to join the "Qiuguo Hotel". We look forward to traveling with you and sharing this joy together. We look forward to your next stay.