No. 8 courtyard Reviews

Response from Property: Dear guest, thank you for choosing No. 8 Xiaoyuan B&B. Your five-star review is the best recognition for us. We are extremely honored to serve you. We provide a variety of room types with various layouts for guests to choose from. The rooms are all equipped with smart door locks, which are cleaned after every guest and the bedding is changed after every guest to ensure that the room is clean and hygienic, so you can stay with peace of mind. We hope that our sincere service can bring you a more pleasant experience, and we sincerely look forward to your visit again!

Response from Property: Dear guest, we are extremely sorry that we could not satisfy you. We will continue to work hard to do better. Now I will reply to your questions one by one: 1. The giant screen projector and flimsy’s small table are a set of smart devices. Its function that is different from ordinary TVs is that it can not only project, screen, watch dramas, board games, work, and study, but also provide parent-child entertainment. When guests check in, the front desk will send operating instructions with instructions for use, which are simple and easy to understand. With the punch switch, the desktop of flimsy's small table is equivalent to the screen of an IPAD, so you can operate it freely. Because hotels currently don’t invest much in smart devices on the market, the front desk will also introduce how to use them after sending guests to their rooms. We will tell every guest who checks in if they have any questions, please feel free to tell us and we will respond immediately. The sound of the projector's cooling fan is very gentle. You can turn it off when you fall asleep late at night. The quietness of the night will make any sound stand out. 2. Formal wardrobe: The courtyard is a scenic B&B and uses an open wardrobe, which is shown in the room pictures. If you have special requirements, you can contact us to confirm before placing an order, and we will find a solution together. 3. Area for storing luggage: All rooms in the courtyard are paved with high-end carpets. Suitcases can be placed anywhere. Clothes can be placed in open wardrobes. Desks, bedside tables, etc. can also be used as auxiliary storage points. Japanese guests will use these areas due to their large luggage). 4. Tea drinking area: in the terrace leisure area. 5. Tea: Each room comes with mineral water as standard. If you need anything else, just contact the front desk at any time. 6. Slippers: The courtyard is cleaned after each guest, and bedding and toiletries are changed after each guest. After guests check out, the cleaning lady will brush them with cleaning fluid one pair at a time. After brushing, wipe off the water with a clean cloth. You can safe to use. 7. The bathroom is starting to look old: The courtyard started opening guest rooms to the public in June last year. It took one year after the renovation. It may be the cold gray color of the bathroom that makes you feel this way. 8. There are no other facilities: In addition to the dedicated parking lot, the courtyard also has a reception area, a public leisure area exclusive for guest rooms, etc. The rooftop courtyard is also open to check-in guests when there is no reception. 9. The reply to you is not to explain anything, but to let you and other guests understand the situation of our courtyard. Everyone is family when you come here. If you have anything, please contact us at any time and we will deal with it in time. I hope that the family members will stay in the courtyard. Everyone can enjoy their stay here. We attach great importance to every suggestion and opinion you have. Every evaluation you make is an encouragement and recognition of our work. We can’t wait to show everyone the details of our daily work. We will continue to work hard and carefully in the future. We provide every service carefully and enthusiastically, and everyone is welcome to supervise.

Response from Property: Hello! Thank you for your stay and review! We will work harder with your approval! We are willing to use our dedicated service to relieve you of the fatigue of your journey. We are willing to create a good living environment for you with better hardware configurations and create a higher cost performance. We look forward to receiving your support as in the past. We will work hard to make this happen. It's a wonderful experience to the end. We look forward to seeing you again next time with your children!

Response from Property: Thank you for staying in our courtyard and pointing out our shortcomings. Our courtyard has upgraded the smart equipment in the room starting from April 1st. We have installed smart projection and electronic board game equipment. We welcome you to bring them to you next time you stay. Come for a better experience!

Response from Property: Dear guests, we are deeply sorry that we have not been able to get your recognition. We will sincerely improve our shortcomings. 1. You called at 14:03 on July 21st to confirm whether the room can view the sunrise and sunset. The courtyard replied to you that the mountain view room you booked can view the sunset. Only sea view rooms can watch the sunrise. There is no way to watch the sunrise and sunset at the same time. 2. You called us at 14:18 on July 21st to inquire about whether there are ironing facilities. You said that your skirt needs to be ironed. The hospital replied that there are no ironing facilities. 3. You called to inquire about whether there is a laundry room at 17:02 on July 21. Xiaoyuan replied that the B&B is located in a scenic area and does not have a laundry room. 4. You checked in at 19:11 on July 21, and the front desk sent you a welcome message and check-in instructions. You immediately said that you wanted to leave a negative review, and the front desk immediately started your communication. 5. The points of your negative review: A. Can’t see the sea: the mountain view room you booked was confirmed when you called for consultation (I will communicate with you later and analyze that you took the main picture of the small courtyard website as the picture of the room you booked) Yes, you initiated a chargeback for a room type that does not match the room type, and the application failed). B. Room price difference: You have booked a Yunmeng·Light Luxurious Oxygen-Permeable Superior Twin Room with Mountain View, but you must compare the price with the small courtyard drainage room. I took you to see the drainage room. You could change it if necessary, but you didn't. C. There is no cost-effectiveness compared with surrounding hotels: Each hotel targets different customer groups and has different consumption. The rooms in the small courtyard are large, the environment is good, the decoration is luxurious, and the linens are high-end. The guests received by the courtyard are all people who have high requirements for quality of life, and they are all mid- to high-end guests. You can see the contrast in the twin room alone. The surrounding area is about 30 square meters, with two 1.2-meter beds, tile floor, and large white walls; the Yunmeng twin room you booked is 78 square meters, with two 1.5-meter beds (Yalan Mattress ), high-end carpets, and light luxury interior decoration. We know that going out is to relax, and it is important to be in a good mood. We also support you to check out the surrounding areas. If there is a suitable place to check out, we have not received any notification from you. D. In line with the principle of service first, we also reported the matter and upgraded you to a sea view room for free after special approval. E. During the check-in process, we will respond promptly to your needs. When you go to the beach, we will warmly remind you of your travel route, precautions, etc. 6. Maybe the relationship between Xiaoyuan and you is shallow. I hope that in the future, we will have the opportunity to deepen this relationship and everyone will have a deeper understanding. 7. We apologize again for not being able to satisfy you. We will follow our heart and continue to provide every service with heart, care and enthusiasm. Everyone is welcome to supervise.

Response from Property: Thank you for choosing No. 8 Xiaoyuan. Your five-star review is your recognition of the Xiaoyuan. It is a great honor to serve you. The Xiaoyuan has always been pursuing and creating a high-quality living habitat, with various design styles and layouts of rooms. We hope you will come back several times. You won't feel bored, and you will have a different feeling if you change the room type!