Crystal Hotel ·Shenzhen Luohu Port International Trade Reviews
Crystal Hotel ·Shenzhen Luohu Port International Trade
No.3001 Chunfeng Road, Jianan Community, Nanhu Street, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
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Crystal Hotel ·Shenzhen Luohu Port International Trade Guest Reviews
4.9/5
Perfect
2199 review
Verified reviewsLocation4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(2199)
Positive reviews(2167)
Reviews with photos/video(477)
Awesome rooms(36)
Clean and tidy(26)
Awesome amenities(13)
Classy environment(11)
Easy to get around(11)
Friendly front desk staff(7)
Large rooms(3)
Close to metro(3)
Negative reviews(32)
C TB
Executive Queen Room
Stayed in Aug 2024
Couples
1 review
Posted on Sep 1, 2024
Sound insulation is so-so, it blocks the sound from wall to wall but can be woken up be neighbours slamming their doors.
The reception staff are kind and helpful
The bed sheets were not changed, I could smell the odor from the previous guests. The walls are dusty and have many spider webs. The shower smelled of urine. The rooms are in need of a deep clean
Response from Property: Dear guests: Hello! Thank you very much for choosing Orange Crystal Luohu Port International Trade Hotel! We regret that we did not satisfy you with this stay. I hope to have the opportunity to have more communication and exchanges with you and give us more valuable suggestions. We will do a good job in every service link meticulously and live up to your high expectations for the hotel! We look forward to seeing you again!
Guest User
Deluxe 2-bed Room
Stayed in Sep 2024
Business travelers
1 review
Outstanding
Posted on Sep 11, 2024
Great service , my second visit and will come again
grdonnnn
Deluxe Queen Room
Stayed in Aug 2024
Couples
1 review
Outstanding
Posted on Aug 13, 2024
Nice hotel
Response from Property: Orange Crystal is very happy to see your five-star praise. Thank you very much for your recognition of our service. We will continue to learn and provide customers with a better stay experience. Only by keeping our original aspirations in mind can we achieve our goals. We look forward to seeing you again!
平凡旅行
Suite
Stayed in Sep 2024
Couples
7 review
Outstanding
Posted on Sep 8, 2024
This is the best hotel I have stayed in Shenzhen so far. It is worth mentioning that it is clean and has good customer service. Other hotels may not be able to provide some small details. For example, they will help you when you go downstairs to get takeaways. So everyone who comes to Shenzhen must try staying in this hotel.
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Response from Property: We are so happy to see your good comments! As long as you live comfortably, Orange Crystal thinks that no matter how much we pay, it is worth it. It is an honor for Orange Crystal to meet you on your journey, and it is Orange Crystal's greatest comfort to give you comfort and happiness in a short journey. Orange Crystal believes that we have formed an indissoluble bond, and Orange Crystal hopes that you can protect this hard-won fate with Orange Crystal. We look forward to providing services for your next charming trip to Shenzhen.
Guest User
Deluxe Queen Room
Stayed in Sep 2024
Business travelers
5 review
Outstanding
Posted on Sep 8, 2024
The room is clean and hygienic, the room is fully equipped with complete facilities, the surrounding environment is good, the hotel service is satisfactory, thanks to the help of the front desk staff, which made this trip very happy.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation, praise and support for Orange Crystal. Your five-point praise is our fuel, with fuel we can fly farther and higher. Orange Crystal will continue to innovate and improve, and provide the best and warmest fourth space for people on the road.
Guest User
Deluxe Queen Room
Stayed in Sep 2024
Other
3 review
Outstanding
Posted on Sep 8, 2024
The location and environment of the hotel are very good, with a wide view, good service, clean rooms, beautiful fruit plates, delicious hand-brewed coffee in the room, convenient for eating, drinking and having fun around, convenient transportation, very close to Luohu Port
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6/9
Response from Property: We are so happy to see your good comments! As long as you live comfortably, Orange Crystal thinks that no matter how much we pay, it is worth it. It is an honor for Orange Crystal to meet you on your journey, and it is Orange Crystal's greatest comfort to give you comfort and happiness in a short journey. Orange Crystal believes that we have formed an indissoluble bond, and Orange Crystal hopes that you can protect this hard-won fate with Orange Crystal. We look forward to providing services for your next charming trip to Shenzhen.
Guest User
Deluxe Queen Room
Stayed in Sep 2024
Solo travelers
2 review
Outstanding
Posted on Sep 8, 2024
The hotel is very close to the subway, about 100 meters walk to the hotel, it is very convenient to go to Jinguanghua for dinner and shopping, the room is very large, there is welcome fruit, the receptionist is very friendly, any needs contact the front desk reception will immediately arrange someone to deal with it, there will be a next time to stay.
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Response from Property: Your 5-point praise BlingBling has illuminated the hearts of our friends~~ May happiness be with you every day. You are welcome to come back often, Orange Crystal has more "thoughtful" things waiting for you to discover!
Guest User
Deluxe Queen Room
Stayed in Sep 2024
Solo travelers
4 review
Outstanding
Posted on Sep 6, 2024
Facilities: Complete
Hygiene: Excellent
Service: Every staff member I met was very enthusiastic, and the front desk ladies were very good and thoughtful
Environment: Close to King Glory Plaza, Dongmen Old Street and Luohu Port, and there is Line 9 subway station outside, so it is very convenient to go anywhere.
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Guest User
Deluxe Queen Room
Stayed in Sep 2024
Business travelers
7 review
Outstanding
Posted on Sep 6, 2024
The hotel is strategically located, very close to Shenzhen Station and Luohu Port. The front desk staff is very warm, thoughtful and meticulous. The room arranged for accommodation is very quiet, the room layout is reasonable, comfortable and warm, the Chinese and Western buffet breakfast is delicious, the hotel has a self-service laundry room and a gym. Overall, this stay is very satisfactory
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Guest User
Deluxe 2-bed Room
Stayed in Aug 2024
Family
1 review
Outstanding
Posted on Aug 31, 2024
The environment of Crystal Orange Hotel is very good. I have stayed here three or four times. The front desk manager and staff have very good attitude and considerate service. I highly recommend everyone to stay here.
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Guest User
Deluxe Queen Room
Stayed in Aug 2024
Travel with friends
1 review
Outstanding
Posted on Sep 6, 2024
I was very satisfied with the hotel. The breakfast was rich and nutritious. The room was arranged just right. As soon as I entered the door, I felt the enthusiasm of the front desk. The lobby was also very beautiful. The laundry room and gym were very convenient. I will choose this hotel next time.
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Chun hung
Superior Queen Room
Stayed in Aug 2024
Couples
16 review
Outstanding
Posted on Aug 27, 2024
The location is convenient and the room is clean. We have stayed here several times and will rent again next time
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Response from Property: Dear guests: Hello! Thank you very much for your stay at Crystal Orange Luohu Port International Trade Hotel and your positive review! We will continue to work hard to provide you with more thoughtful and comfortable services and look forward to seeing you again!
Guest User
Superior Queen Room
Stayed in Aug 2024
Other
21 review
Posted on Sep 3, 2024
I like the luxurious and clean room. It's a pity that the bedding and pillows are not good for sleep. To connect to wifi, screencast, and become a member, you also need a local phone number, which is very unfriendly to foreigners.
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Response from Property: Dear guest: Hello! Thank you very much for staying at the hotel and giving us your comments. We regret that we did not bring you a perfect stay experience. If you have any questions or suggestions during your next stay, please feel free to contact us. We look forward to seeing you again!
Guest User
Superior Queen Room
Stayed in Aug 2024
Couples
8 review
Amazing
Posted on Aug 26, 2024
Newly opened hotel, new facilities, very clean
The room is large, the decor style is good, very beautiful, the TV is very big
The location is near the exit of the MTR station, it is only a ten-minute drive to Dongmen Old Street by taxi
There is a washing machine facility
The fitness facility has only one bicycle and two treadmills
In summary a very good value for money hotel, highly recommended
Original TextTranslated by Google
Response from Property: Thank you for your review of Orange Crystal. We will strengthen our facilities and strive to fully satisfy you next time!
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Family
7 review
Posted on Aug 26, 2024
Very few bad reviews, employees work handover problems, the room was arranged because not cleaned well informed later before the room card, the result of the room was replaced, this is too exaggerated! rage!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Crystal Orange Luohu Port International Trade Hotel and taking the time to correct our work during your busy schedule. During this period, we are very sorry to bring you an imperfect stay experience. Thank you for your valuable suggestions. We have made timely corrections to the hotel's services and look forward to your next visit!